2 outdoor pools, sun loungers
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Reviews of Hilton Grand Vacations Club Tuscany Village Orlando

4 out of 5
Hilton Grand Vacations Club Tuscany Village Orlando
8122 Arrezzo Way, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 696 out of 1087 reviews" "
Rating 8 - Good. 224 out of 1087 reviews" "
Rating 6 - Okay. 92 out of 1087 reviews" "
Rating 4 - Poor. 43 out of 1087 reviews" "
Rating 2 - Terrible. 32 out of 1087 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 7 nights in May 2024

6/10 Okay

Triana

Liked: Cleanliness, amenities, property conditions & facilities
I’m honestly disappointed that the quality I received was NOT to Hilton standards and it was a struggle to find the right employees to assist me, once I did everything went better but the customer service and hospitality is not standardized =/
Stayed 9 nights in May 2024

10/10 Excellent

Lavarus

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the stay
Stayed 4 nights in May 2024

8/10 Good

Sanobia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, but the check in and check out process was cumbersome. Also the showers were never hot. Just the jaccuzzi and sink. There were was a black residue in the jacuzi when i turned it on. Not sure if needed to be cleaned or not? We just didnt use it. Suite was nice w/ the amenities. I didnt like that they were calling us abt bring at a presentation. Whhen we attempted to attend, we were told its "at the high school." I was frystrated, so we went to brreakfast. I really do feel the presentation should have been emailed or able to view it online. Other than that, nice property. We will stay again.
Stayed 3 nights in May 2024

10/10 Excellent

Karen, Clinton Twp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Neil Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative was lack of parking near our room
Stayed 4 nights in May 2024

8/10 Good

Alexandria

Travelled with group
Liked: Cleanliness, staff & service, amenities
Did not replace towels and wash clothes. Along with hand soaps and body soaps. The amount your paying for isn’t adequate for the service received
Stayed 4 nights in May 2024

10/10 Excellent

Morgan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Laverne

Liked: Cleanliness, property conditions & facilities
We stayed in building one room 1104. We found the room to look almost new. There was mold in the ceiling above the hot tub, which left me to imagine that there was a leak in the tub above, causing the mold that was in the ceiling. Other than that our unit look new. The resort is large, it consist of several building, but they have motor carts to get you to the front of the resort. This was important to us because we did not rent a vehicle to get around Orlando, we decided to just Uber. There is a trolley that run up and down international Drive which made it very convenient to get around. The host offered us a booklet of entertainment that was up-and-down International Drive. I wish that brochure would’ve been mailed out to us prior to coming, we could’ve had a better itinerary, but it was very helpful. We spent a couple hours of our vacation listening to a timeshare presentation, which we were compensated with $150 Visa gift card. We use that at the bar and Grill by the pool, which gave us two free meals, The diversity of patrons there was very nice. The class of patron there was not snobby and uppity, nor were they hooded or ghetto. The patron was well rounded folks that was nice to be around.❤️.
Stayed 4 nights in May 2024

10/10 Excellent

Yuxin

Liked: Cleanliness, staff & service
Stayed 8 nights in Apr 2024

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome home greeting The hospitality and attention to detail Top tier Thank you
Stayed 4 nights in May 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 10 nights in May 2024

8/10 Good

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice Honeymoon with the wife and it was in a convenient location.
Response from Amaya P on May 16, 2024
Thank you for your feedback! We truly appreciate you staying with us.

10/10 Excellent

Cora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, I love it there.
Stayed 14 nights in May 2024
Response from Amaya P on May 16, 2024
Thank you for your feedback! We truly appreciate you staying with us.

10/10 Excellent

Yadira, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property love staying in the Hilton
Stayed 4 nights in May 2024
Response from Amaya P on May 16, 2024
Thank you for your feedback! We truly appreciate you staying with us.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Forgot to clean the room one day, but bent over backwards to make it right. Otherwise a quiet, comfortable place to stay. I would stay again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Denise, Battle Creek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend the property was beautiful and had many activities. It was easy to access there was local shopping and restaurants. And the location had very little traffic at the time I was there.
Stayed 2 nights in May 2024
Response from Amaya P on May 16, 2024
Thank you for your feedback! We truly appreciate you staying with us.

10/10 Excellent

Ronald

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Really well located near most of the attractions and parks. Quiet area and close to Outlet Mall. Rooms were clean and had many amenities (just as described)
Stayed 3 nights in May 2024

8/10 Good

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property is beautiful and quiet. The room had several broken equipment problems like the safe, the bath fan, etc.
Stayed 6 nights in Apr 2024

10/10 Excellent

Lionel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful property with walkable things nearby. The staff is so friendly and work so hard. The pools are wonderful. Very family friendly but still quiet. We loved having a kitchen and extra space. We will definitely be back.
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was a good stay I don't mind to stay again
Stayed 10 nights in Apr 2024

10/10 Excellent

Yefri, edison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!
Stayed 3 nights in May 2024

10/10 Excellent

Mirna

Stayed 1 night in May 2024

8/10 Good

Brandy

Stayed 1 night in May 2024

6/10 Okay

Roy junior

Liked: Cleanliness, property conditions & facilities
The bed is to low to the floor
Stayed 3 nights in May 2024

8/10 Good

Treacy

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay! My only negative review was that my room was right next to housekeeping headquarters so it got very noisy in the morning.
Stayed 3 nights in Apr 2024
Response from Amaya P on May 5, 2024
Thank you for your feedback! We truly appreciate you staying with us.

10/10 Excellent

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Mikhail

Liked: Cleanliness
Nice accommodations. AC did not bring temperature or humidity down. WiFi out for 2 days out of 3.
Stayed 4 nights in Apr 2024
Response from Amaya P on May 5, 2024
Thank you for your feedback! We truly appreciate you staying with us.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Preferred more eating services available
Stayed 1 night in May 2024

10/10 Excellent

Nina

Liked: Amenities
Beautiful property, peaceful, lots of shops and restaurants nearby. I especially enjoyed the screened in balcony.
Stayed 3 nights in Apr 2024
Response from Amaya P on May 1, 2024
Thank you for your feedback! We truly appreciate you staying with us.

10/10 Excellent

Hok Fai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor area
Stayed 3 nights in Apr 2024
Response from Amaya P on May 5, 2024
Thank you for your feedback! We truly appreciate you staying with us.

10/10 Excellent

Lindsay

Stayed 4 nights in Apr 2024

6/10 Okay

Swati

Liked: Cleanliness
Disliked: Staff & service
Senior Staff is not very polite
Stayed 7 nights in Apr 2024

10/10 Excellent

Alison, Chester-le-Street

Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor
Stayed 2 nights in Apr 2024
Response from Amaya P on May 5, 2024
Thank you for your feedback! We truly appreciate you staying with us.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
For a four star unit there where a lot of cosmetic needs
Stayed 4 nights in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated resort.
Stayed 2 nights in Apr 2024
Response from Amaya P on May 5, 2024
Thank you for your feedback! We truly appreciate you staying with us.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of amenities on site. Close to shopping.
Stayed 3 nights in Apr 2024
Response from Amaya P on May 5, 2024
Thank you for your feedback! We truly appreciate you staying with us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well attended property. Staff was professional and friendly and helpful.
Stayed 11 nights in Mar 2024

10/10 Excellent

Tamarah

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Clean and quit however the only problem we had was the parking lot! When we come back at night their was no parking lot and we had to park different area and walk
Stayed 3 nights in Apr 2024

10/10 Excellent

MIHAELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the BEST resorts we have been in Florida Definitely returning ****
Stayed 3 nights in Apr 2024

8/10 Good

Mara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tania

Travelled with partner
Second time there. Will definitely be back. Beautiful, clean and the staff of area accommodating.
Stayed 6 nights in Apr 2024

10/10 Excellent

RJ

Stayed 6 nights in Apr 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking near my building but overall, will visit again
Stayed 2 nights in Apr 2024

8/10 Good

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Utku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

James G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we loved our stay. The only drawback was lack of hot water in the shower.
Stayed 10 nights in Apr 2024

10/10 Excellent

LaNae

Travelled with family
Liked: Amenities
Excellent!
Stayed 1 night in Apr 2024

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lost a repeat customer due to room assignments - actually lost several people. Plain and simple.... When you book a reservation with 2 rooms you expect the rooms to be close, like same floor and same building. I called and added notes to my reservation as well. What did they do? One room at building 2 and one at building 6. Pretty much ruined our entire plans at the hotel. They told me they were completely booked. I believe they gave my room away to someone else and they did not own up to it. No effort was made to correct. I will book else where next year. Don't book here if you have multi rooms in your booking.
Stayed 5 nights in Apr 2024