Lobby sitting area
Check availability

Reviews of Vittoria Hotel and Suites

3 out of 5
Vittoria Hotel and Suites
5851 Victoria Ave, Niagara Falls, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 2133 out of 3608 reviews" "
Rating 8 - Good. 987 out of 3608 reviews" "
Rating 6 - Okay. 288 out of 3608 reviews" "
Rating 4 - Poor. 117 out of 3608 reviews" "
Rating 2 - Terrible. 83 out of 3608 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Prabhjot

Travelled with partner
Liked: Cleanliness, staff & service
The hotel and room was nice but its a bit annoying parking is an extra cost when you’re already paying premium costs for a room
Stayed 1 night in May 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location.
Stayed 3 nights in May 2024

10/10 Excellent

Audrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
the property was close to everything and in new condition.
Stayed 2 nights in May 2024

8/10 Good

Uliana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in May 2024

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay . Only thing is parking not on site but not a far walk :-)
Stayed 2 nights in May 2024

8/10 Good

Cynthia, Browns Summit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Reasonable price. Clean and comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Niagara Falls but it’s under renovation so maybe next time it be better
Stayed 3 nights in May 2024
Response from Guest Services on May 27, 2024
Thank you for staying at the Vittoria Hotel & Suites. We appreciate having your feedback on your recent stay. We hope to see you again. Have a wonderful day!

2/10 Terrible

Dinesh

No parking at property
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for your review. We are sorry you did not enjoy your stay. We hope you have a wonderful day!

6/10 Okay

Stephen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty..and a substance all over the windows that looked an awful lot like semen.
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for your review. We apologize for the room issues you experience. I have shared your comments with our housekeeping manager. We always strive to make sure every guest has a great experience. We hope you come back to have a much better experience. Have a wonderful day!

6/10 Okay

Katie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel was fairly clean and newly renovated. The check in was quite slow. There were 3 staff members but we still waited quite a while to speak to someone. Once we were speaking to them, they were very friendly. It would’ve been nice if the process was quicker though. The room itself was fine but there were stains on the sheets and the bathroom towels were really cheap. The bathroom also didn’t have a garbage can. The beds were comfortable and the location was perfect. I would probably stay here again despite the few setbacks. One thing that would’ve been nice is if breakfast was included as it is in most other hotels in the area.
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for staying at the Vittoria Hotel & Suites. We appreciate having your feedback on your recent stay. We will keep your comments in mind as we are always looking for ways to improve our guest experience. We hope to see you again. Have a wonderful day!

10/10 Excellent

TRIcia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The older lady at the front desk was very nice and accommodating. She got my family in our room early and shared all the great local features in the area. The hotel is clean. The housekeeping crew should be proud of the great job they do! Everyone is so nice. The staff deserves a raise. would visit again.
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you so much for taking the time to write such a wonderful review. We really appreciate it! We’ll make sure we convey the message to our staff; they will be delighted to hear your feedback. We look forward to seeing you again soon! Have a great day!

10/10 Excellent

Zoraida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good and have pretty views of the falls
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Saba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean Very good experience I stayed with my family
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for giving our hotel a high review score for your recent visit. We very much appreciate it. We are glad you had a good experience for your stay. We hope to see you again for a future stay. Have a great day!

8/10 Good

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad.
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for choosing to stay at the Vittoria Hotel & Suites. We are glad you enjoyed your stay with us. We hope to see you again. Have a wonderful day!

10/10 Excellent

Genevieve

Travelled with group
Excellent placement. Nice staff. Clean. Would definitely stay there again.
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for giving our hotel a high review score for your recent visit. We very much appreciate it. We are glad you had a good experience for your stay. We hope to see you again for a future stay. Have a great day!

10/10 Excellent

Kathy

Travelled with partner
They only had 2 elevators which meant we had to wait sometimes 15 minutes to get to our room or leave. They charged me $25.00 a night to park my car in their lot. I travel a lot an have never been charged for parking my car when I have rented a room. The hotel was very clean and close to downtown.
Stayed 2 nights in May 2024
Response from Guest Services on May 27, 2024
Thank you for staying at the Vittoria Hotel & Suites. We appreciate having your feedback on your recent stay. We will keep your comments in mind as we are always looking for ways to improve our guest experience. We hope to see you again. Have a wonderful day!

4/10 Poor

Milta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was convenient however the hotel was poor quality. I had friends stay there for $100 less and have a better room. They gave me a terrible room to stay in with four people the carpets smelled like dirty feet and the room sizes we're small for the suites. they also lied to me and said I was already charged for my reservation and wouldn’t let me cancel because of my sick son. However, it was a lie they had not charged me yet. The sofa bed was also dirty. I opened it and it had a chewed a piece of gum so you can tell no one open to verify cleanliness. I didn’t expect the hotel to be this way specially paying $350 a night. I would not recommend and won’t be going back.
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for your review. We apologize for the room issues you experience. I have shared your comments with our housekeeping manager. We always strive to make sure every guest has a great experience. We hope you come back to have a much better experience. Have a wonderful day!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay all around
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for giving our hotel a high review score for your recent visit. We very much appreciate it. We are glad you had a good experience for your stay. We hope to see you again for a future stay. Have a great day!

10/10 Excellent

CRISTINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for writing such a nice review. We appreciate your feedback. We are happy to know you enjoyed your visit to the Vittoria Hotel & Suites. We hope to see you again. Have a wonderful day!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Services on May 27, 2024
Thank you for staying at the Vittoria Hotel & Suites. We appreciate having your feedback on your recent stay. We hope to see you again. Have a wonderful day!

4/10 Poor

Stoyan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for your review. We are sorry you did not enjoy your stay. We hope you have a wonderful day!

10/10 Excellent

Caminie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very helpful
Stayed 2 nights in May 2024
Response from Guest Services on May 27, 2024
Thank you so much for taking the time to write such a wonderful review. We really appreciate it! We’ll make sure we convey the message to our staff; they will be delighted to hear your feedback. We look forward to seeing you again soon! Have a great day!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay! See you soon!
Stayed 2 nights in May 2024
Response from Guest Services on May 27, 2024
Thank you for giving our hotel a high review score for your recent visit. We very much appreciate it. We are glad you had a good experience for your stay. We hope to see you again for a future stay. Have a great day!

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thanks for your review and for choosing Vittoria Hotel & Suites for your stay. We are glad you had a good time at our hotel. We hope to see you again soon. Have a wonderful day!

10/10 Excellent

Kimpee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is limited close to the building, but there is a parking 4mins walk to the hotel...
Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for choosing to stay at the Vittoria Hotel & Suites. We are glad you enjoyed your stay with us. We hope to see you again. Have a wonderful day!

10/10 Excellent

afrouz

Travelled with partner
Liked: Staff & service
The staff were friendly and helpfull , place is clean and quiet , just parking is not very convenient
Stayed 1 night in May 2024
Response from Guest Services on May 25, 2024
Thank you for choosing to stay at the Vittoria Hotel & Suites. We are glad you enjoyed your stay with us. We hope to see you again. Have a wonderful day!

10/10 Excellent

Leanna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and newly renovated rooms. We had a great time!
Stayed 1 night in May 2024
Response from Guest Services on May 25, 2024
Thank you for giving our hotel a high review score for your recent visit. We very much appreciate it. We are glad you had a good experience for your stay. We hope to see you again for a future stay. Have a great day!

8/10 Good

Naser

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and good service
Stayed 2 nights in May 2024
Response from Guest Services on May 25, 2024
Thank you so much for your kind words. We are happy to know you had a pleasant stay. We hope to see you again in the future. Have a great day!

6/10 Okay

Daniel

Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
We appreciate you staying at our hotel for your visit to Niagara Falls. We hope you had a pleasant stay. Please come back again in the future. Have a wonderful day!

10/10 Excellent

Dhruv

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property. Helpful staff!
Stayed 1 night in May 2024
Response from Guest Services on May 25, 2024
Thank you so much for taking the time to write such a wonderful review. We really appreciate it! We’ll make sure we convey the message to our staff; they will be delighted to hear your feedback. We look forward to seeing you again soon! Have a great day!

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in May 2024
Response from Guest Services on May 24, 2024
Thank you for giving our hotel a high review score for your recent visit. We very much appreciate it. We are glad you had a good experience for your stay. We hope to see you again for a future stay. Have a great day!

10/10 Excellent

Hao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this hotel, although I was visiting at the time there was a construction going on but everything was fine. Not bad at all! I would recommend this hotel as it’s very close to the Niagara falls by walking. Just a small problem is that our room was somehow connected with the next door by another two doors, were locked, and we could sometimes hear others talking from their room. Overall, everything was good, and I enjoyed staying here during my time visiting Niagara Falls.
Stayed 1 night in May 2024
Response from Guest Services on May 24, 2024
Thank you for staying at the Vittoria Hotel & Suites. We appreciate having your feedback on your recent stay. We will keep your comments in mind as we are always looking for ways to improve our guest experience. We hope to see you again. Have a wonderful day!

8/10 Good

Monieca, Buffalo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ppace clean and comfortable
Stayed 2 nights in May 2024
Response from Guest Services on May 24, 2024
Thank you for choosing to stay at the Vittoria Hotel & Suites. We are glad you enjoyed your stay with us. We hope to see you again. Have a wonderful day!

10/10 Excellent

Yuvraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 25, 2024
Thank you for giving our hotel a high review score for your recent visit. We very much appreciate it. We are glad you had a good experience for your stay. We hope to see you again for a future stay. Have a great day!

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay overall! Overall clean and ready for us when we landed. Parking at the hotel can be difficult (We stayed May long weekend, so not the hotel fault) Room was clean however little details have been overlooked, example, toilet paper holder wasn’t fix the wall well so every time it dropped off. Staff were very polite and quick with us. We enjoyed ourselves!
Stayed 1 night in May 2024
Response from Guest Services on May 23, 2024
Thank you for your review. We apologize for the room issues you experience. I have shared your comments with our housekeeping manager. We always strive to make sure every guest has a great experience. We hope you come back to have a much better experience. Have a wonderful day!

10/10 Excellent

Rakshit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 24, 2024
Thank you for giving our hotel a high review score for your recent visit. We very much appreciate it. We are glad you had a good experience for your stay. We hope to see you again for a future stay. Have a great day!

8/10 Good

HAROUT, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was more than satisfactory. My only disappointment was that the hotel charged us $25 for parking when there are parking lots, literally next door as low as $5/day. Not right!
Stayed 2 nights in May 2024
Response from Guest Services on May 23, 2024
Thank you for staying at the Vittoria Hotel & Suites. We appreciate having your feedback on your recent stay. We will keep your comments in mind as we are always looking for ways to improve our guest experience. We hope to see you again. Have a wonderful day!

10/10 Excellent

Kremlynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to Clifton Hills and nearby restaurants. Parking is nice too.
Stayed 1 night in May 2024
Response from Guest Services on May 23, 2024
Thank you for giving our hotel a high review score for your recent visit. We very much appreciate it. We are glad you had a good experience for your stay. We hope to see you again for a future stay. Have a great day!

10/10 Excellent

Michelle, Wheeling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. The room was spacious nice firm beds. Great location. 2 block walk to Falls. Watched the fireworks from our room.
Stayed 1 night in May 2024
Response from Guest Services on May 23, 2024
Thank you for writing such a nice review. We appreciate your feedback. We are happy to know you enjoyed your visit to the Vittoria Hotel & Suites. We hope to see you again. Have a wonderful day!

8/10 Good

tracy

Travelled with family and small children
Liked: Cleanliness, staff & service
The property was great. Very friendly staff.
Stayed 1 night in May 2024
Response from Guest Services on May 23, 2024
Thanks for your review and for choosing Vittoria Hotel & Suites for your stay. We’ll make sure to share your feedback with our staff. They’ll be glad to hear it. We hope to see you again soon. Have a wonderful day!

10/10 Excellent

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Walkable to the falls and closes to the amusement park. Clean beddings.
Stayed 3 nights in May 2024
Response from Guest Services on May 23, 2024
Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while staying at the Vittoria Hotel & Suites. We hope to see you again. Have a wonderful day!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 24, 2024
Thank you for giving our hotel a high review score for your recent visit. We very much appreciate it. We are glad you had a good experience for your stay. We hope to see you again for a future stay. Have a great day!

8/10 Good

Narciso, Buena Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in May 2024
Response from Guest Services on May 22, 2024
Thank you for choosing to stay at the Vittoria Hotel & Suites. We are glad you enjoyed your stay with us. We hope to see you again. Have a wonderful day!

10/10 Excellent

Hosein

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Guest Services on May 22, 2024
We appreciate you taking the time to write a review. We are glad to know that you enjoyed your stay at the Vittoria Hotel & Suites. We hope to see you again. Have a great day!

10/10 Excellent

MARY ANTONETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk are very accommodating and friendly.
Stayed 1 night in May 2024
Response from Guest Services on May 23, 2024
Thanks for your review and for choosing Vittoria Hotel & Suites for your stay. We’ll make sure to share your feedback with our staff. They’ll be glad to hear it. We hope to see you again soon. Have a wonderful day!

10/10 Excellent

Burach

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Guest Services on May 22, 2024
Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while staying at the Vittoria Hotel & Suites. We hope to see you again. Have a wonderful day!

10/10 Excellent

Melissa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Great value. Under construction but still quiet and clean. Will return!
Stayed 1 night in May 2024
Response from Guest Services on May 22, 2024
Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while staying at the Vittoria Hotel & Suites. We hope to see you again. Have a wonderful day!

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was newly renovated and spacious-which was nice-however the remaining furnishings were not in the room(eg kitchenette but no table, no seating apart from 1 office chair at the desk. Staff were friendly and informative. The area is noisy but we had a nice view, and it is very central. Parking is mainly off-site but not too far.
Stayed 1 night in May 2024
Response from Guest Services on May 22, 2024
Thank you for staying at the Vittoria Hotel & Suites. We appreciate having your feedback on your recent stay. We hope to see you again. Have a wonderful day!

10/10 Excellent

Marly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. No sports channel in the room.
Stayed 2 nights in May 2024
Response from Guest Services on May 22, 2024
Thank you for staying at the Vittoria Hotel & Suites. We appreciate having your feedback on your recent stay. We hope to see you again. Have a wonderful day!