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Reviews of Penny Williamsburg

2 out of 5
Penny Williamsburg
288 North 8th Street, Brooklyn, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 369 out of 459 reviews" "
Rating 8 - Good. 64 out of 459 reviews" "
Rating 6 - Okay. 15 out of 459 reviews" "
Rating 4 - Poor. 3 out of 459 reviews" "
Rating 2 - Terrible. 8 out of 459 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Akindamola

Travelled with partner
Liked: Amenities, property conditions & facilities
Property was clean and great. Unfortunately, I got trapped in the stairwell. Front desk had no access. It took awhile to get out. I found help thru the adjacent building. The gentleman during check out was very apologetic and tried to make it up. Please put a sign on the door of the stairs that it is not accessible to other floors. Otherwise, a great stay. Thx!
Stayed 3 nights in May 2024
Response from The Penny Team on May 21, 2024
Hello Akindamola,Thank you for sharing feedback on your stay with us and apologies on the issue you had on the stairwell and we will certainly address this matter internally so the signs are more clear. We hope to welcome you back again soon.Best regards,The Penny Team

10/10 Excellent

Lygia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Penny is always great - great staff, comfortable rooms, easy to get to restaurants.
Stayed 1 night in Mar 2024
Response from Kat, Night Manager on May 21, 2024
Thank you Lygia for your amazing feedback and we hope to see you back at Penny soon!

10/10 Excellent

Kerstin, Long Branch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, modern and for NYC spacious hotel room. Staff is super nice. Location is so walkable to everything. Rooftop bar has spectacular views.
Stayed 1 night in May 2024
Response from The Penny Team on May 20, 2024
Thank you for rating your experience and sharing this wonderful feedback! We hope to welcome you back again soon.Best regards,The Penny Team

10/10 Excellent

Daniel, New Brunswick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at The Penny. Incredibly helpful staff who were able to answer all my questions and miraculously had a clean and well-appointed room ready for me when my plans shifted and I arrived 5 hours before check in. Super central location if hanging out in Brooklyn or Manhattan, but quiet and off the beaten path. Would absolutely stay again.
Stayed 3 nights in May 2024
Response from Kat, Night Manager on May 21, 2024
Thank you for your amazing feedback Daniel. We hope to see you back at Penny soon! Warm Regards, The Penny Team!

10/10 Excellent

Mary Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet and comfortable. The staff are friendly and accommodating. It is well located. Just a few minutes walk to the subway. There are also shops and restaurants within walking distance.
Stayed 3 nights in May 2024
Response from The Penny Team on May 14, 2024
Dear Mary Alice,Thank you for taking time to write feedback on your experience at Penny Williamsburg! We are thrilled that you enjoyed your time with us and look forward to hosting you again soon.Best regards,The Penny Team

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff working the desk was so helpful, and had the best recommendations for food within walking distance! The room was small and cute, with a huge window that made it feel much bigger. With the kithenette it had all of the amenities that we needed, and more! The rooftop restaurant has an incredible view of the whole city! Will definitely stay here again if we plan another trip to New York!
Stayed 1 night in May 2024
Response from The Penny Team on May 12, 2024
Dear Rachel,Thank you for sharing this wonderful feedback of your stay with us. We are so happy to read that you enjoyed multiple aspects of your stay and we look forward to seeing you back again soon.Best regards,The Penny Team

10/10 Excellent

Ju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Penny Team on May 12, 2024
Thank you for rating your experience Ju. We hope to welcome you back again soon.Best regards,The Penny Team

10/10 Excellent

Charissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Penny was amazing! Super cute aesthetic with phenomenal ambience and a great rooftop bar (the drinks are SO good)/restaurant with STELLAR views of the city. The location is everything and our room was lovely. The pour over coffee in our room served a perfect cup. My one critique would be that we had called front desk a few times for some small complimentary items to restock in our room but we didn’t receive them, & one of the QR codes for room service wasn’t working but honestly pretty minor of a nitpick. if you speak to staff in person they’re super accommodating and sweet! This is definitely our go-to hotel whenever we come back to Brooklyn!!
Stayed 7 nights in Apr 2024
Response from The Penny Team on May 6, 2024
Dear Charissa,Thank you for taking time to share such detailed feedback which is always valuable for us to review internally. We are delighted to know that your overall experience was amazing and that you enjoyed those small touches that make Penny, well Penny. We will also be sure to address the QR Code errors in the room, thank you for bringing that to our attention. We look forward to hosting you again soon.Best regards,The Penny Team

10/10 Excellent

Joseph

Stayed 1 night in Apr 2024
Response from Kat, Night Manager on May 22, 2024
Thank you Joseph for your feedback. We hope to see you back at Penny soon! Warm Regards, The Penny Team!

10/10 Excellent

Ben B

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kat, Night Manager on May 2, 2024
Thank you Ben for your amazing feedback and we hope to see you back at Penny soon! Warm Regards, The Penny Team!

6/10 Okay

LeRoy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very conveniently located to restaurants, shops and McCarren Park in Williamsburg. We stayed over a weekend to run the Brooklyn Half Marathon. The night before the race the music was so loud from the bar on the 11th floor it was very difficult to sleep in a room on the 3rd floor. The sound came through the vents in the bathroom. Room was small as expected but nice and cleaning staff were great. After the race I received a text inviting us to a special brunch on the 11th floor restaurant for runners offering a gift basket. When we arrived we were told the special event was for a local running club only (not sure why they texted me then). The view was amazing but we were told we could not sit outside due to the event for runners. We were nearly alone in the restaurant but it took 20 minutes to get our order which left out the avacado in the avocado toast and our order of pancakes. The “eggs any style” ordered over easy were sunny side up and not fully cooked. When delivered, there was only one pancake ($17) and we were told the word “pancakes” plural on the menu was a typo. They removed the $17 charge. The EINico is probably a great place to party but not for food and if you need to sleep, a weekend stay isn’t a good option.
Stayed 3 nights in Apr 2024
Response from The Penny Team on Apr 30, 2024
Hello LeRoy,It was our pleasure to have hosted you for the Marathon and congrats on completing it. We are disappointed that some aspects of your stay were such a disappointment and your feedback will assist us in addressing them internally. We apologize for the issues you had and we are hopeful to have the opportunity to make it up to you in the future. Please feel free to contact us at the hotel to discuss further.Best regards,The Penny Team

10/10 Excellent

Joanne Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with excellent restaurant. Easy access to Manhattan and wider Brooklyn.
Stayed 3 nights in Apr 2024
Response from The Penny Team on Apr 26, 2024
Thank you for showing us love Joanne. We are glad to know you had a great time and we hope to welcome you back again soon.Best regards,The Penny Team

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They always take great care of me at the Penny, to the point this has become my Brooklyn hotel where I always stay. You can't find a nicer place in the 5 boroughs for this price.
Stayed 4 nights in Apr 2024
Response from The Penny Team on Apr 24, 2024
Dear Adam,Thank you for sharing this wonderful review and we are honored to be your choice hotel when staying in Brooklyn. We look forward to your next visit already.Best regards,The Penny Team

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my brief stay there and plan to go back. I loved my room, which was very attractive, made great use of space, and had every extra I could have asked for - robe, steamer, lotion (which a nearby, much more expensive hotel doesn't supply). The people I came in contact with were all wonderful. The price was very reasonable.
Stayed 1 night in Apr 2024
Response from The Penny Team on Apr 24, 2024
Dear Carrie,Thank you for choosing to stay with us and we are delighted to know you enjoyed your experience at Penny! We appreciate the wonderful and kind words and can't wait to welcome you back again soon!Until next time...The Penny Team

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Stayed here for a work trip but will be back for fun and other work trips.
Stayed 1 night in Apr 2024
Response from The Penny Team on Apr 23, 2024
Thank you for rating your experience James and we are glad to know you enjoyed your time with us. We look forward to hosting you on your next leisure trip.Best regards,The Penny Team

8/10 Good

Dorothy, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Penny Team on Apr 24, 2024
Thank you for rating your experience with us Dorothy! We hope to welcome you back again soon.Best regards,The Penny Team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Penny Team on Apr 23, 2024
Thank you for rating your experience with us Simon. We hope to welcome you back again soon.Best regards,The Penny Team

10/10 Excellent

Treffle, Newton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fun stay visiting our daughter. The room was cleverly efficient and hip. The room had great light and a nice view of the hotel courtyard. Wonderful restaurant and roof deck.
Stayed 2 nights in Mar 2024
Response from The Penny Team on Apr 29, 2024
Thank you for rating your experience and it was truly our pleasure to have hosted you. We are happy to know that you enjoyed your time and hope to welcome you back soon when you are in the neighborhood.Best regards,The Penny Team

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Kat, Night Manager on Apr 20, 2024
Thank you Daniel for your feedback and we hope to see you back at Penny soon!

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Penny. Lovely modern room, quiet, comfortable, super friendly staff. Will stay again!
Stayed 3 nights in Apr 2024
Response from Kat, Night Manager on Apr 18, 2024
Thank you for your amazing feedback Dana. We hope to see you back at Penny soon!

8/10 Good

Meghan

Stayed 1 night in Mar 2024
Response from Kat, Night Manager on May 7, 2024
Thank you Meghan for you feedback and we hope to see you back at Penny soon! Warm Regards!

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very quick walk to the heart of Williamsburg. Comfortable beds with blackout shades.
Stayed 1 night in Mar 2024
Response from The Penny Team on Apr 15, 2024
Thank you for the rating and review of your stay with us at Penny! We look forward to hosting you again soon.Best regards,The Penny Team

10/10 Excellent

Samantha, Thornhill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great and the view at the rooftop restaurant is great!
Stayed 2 nights in Apr 2024
Response from The Penny Team on Apr 15, 2024
Dear Samantha,Thank you for the wonderful rating/review of your experience with us at Penny!We hope to welcome you back soon.The Penny Team

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kat, Night Manager on Apr 13, 2024
Thank you for your feedback and we hope to see you back at Penny soon!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kat, Night Manager on Apr 13, 2024
Thank you for your feedback and we hope to see you back at Penny soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Penny is the best place to stay across the board. The rooms are the perfect size, it is quiet, and the staff is accommodating.
Stayed 3 nights in Mar 2024
Response from The Penny Team on Apr 9, 2024
Thank you for showing us love Lisa! We appreciate the wonderful feedback and hope to welcome you back again soon!Best regards,The Penny Team

10/10 Excellent

Elspeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kat, Night Manager on Apr 10, 2024
Thank you for your feedback, Elspeth and we hope to see you back at Penny soon!

10/10 Excellent

Amina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! It was cute and clean (brand new building) and the late night food delivery offered by the hotel was easy and super fast. They also let us check in a few hours early, and we had free street parking right out front (on a Sunday- Monday morning).
Stayed 1 night in Mar 2024
Response from The Penny Team on Apr 6, 2024
Dear Amina,What a pleasure it was for us to host you and thank you for taking time to share this wonderful feedback. We hope to welcome you back again very soon.Best regards,The Penny Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kat, Night Manager on Apr 9, 2024
Thank you for your feedback and we hope to see you back at Penny soon!

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely lil hotel.
Stayed 1 night in Mar 2024
Response from Kat, Night Manager on Apr 3, 2024
Thanks for your feedback Spencer. We hope to see you back at Penny soon!

8/10 Good

Anabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience, cleanliness and ergonomic design.
Stayed 4 nights in Mar 2024
Response from The Penny Team on Mar 30, 2024
Hello Anabelle,Thank you for rating your experience and we look forward to hosting you again in the near future.Best regards,The Penny Team

10/10 Excellent

eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Penny Team on Mar 30, 2024
Dear Eileen,Thank you for rating your experience and we are delighted to know that you enjoyed your time with us. We hope to see you back again soon.Best regards,The Penny Team

8/10 Good

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was very small and the bed was against the wall.
Stayed 3 nights in Mar 2024
Response from The Penny Team on Mar 28, 2024
Thank you for rating your experience and sharing feedback Ross. Keep in mind we do have other room categories available and hopefully we get a chance to host you in one of those soon.Best regards,The Penny Team

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in Williamsburg at the Penny! I visit NYC often but never stay in hotels so this was a nice treat while visiting my daughter who lives in the area. Loved the Penny for its convenient location, just two blocks from the subway L/G lines and in a great neighborhood to explore on foot with restaurants and cafe's galore. Loved the design of this hotel (modern with pops of color) and a knockout rooftop restaurant/lounge (EL Nico). My Queen room was quiet and very spacious. Comfortable mattress and thoughtful touches like a yoga mat and block, delicious pour over coffee set up, colorful robes and nice toiletries. I was surprised at the total silence and slept soundly. Excellent and helpful staff gave me an early check in and held my bag for several hours after checkout. Had amazing meals at Have Meyer and Montesacro nearby. I'll be back!
Stayed 2 nights in Mar 2024
Response from Kat, Night Manager on Mar 28, 2024
Thank you Christina for this amazing feedback & review. We hope to see you back at Penny soon.Warm Regards!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Penny Team on Mar 28, 2024
Thank you for rating your experience Karen! We look forward to hosting you again very soon.Best regards,The Penny Team

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms
Stayed 7 nights in Mar 2024
Response from The Penny Team on Mar 25, 2024
Thank you for rating your experience and sharing feedback Aaron. We hope to welcome you back again soon.Best regards,The Penny Team

10/10 Excellent

Barbara, West Roxbury

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view on the top floor and the overall vibe made this lovely hotel is East Williamsburg a great place to stay.
Stayed 2 nights in Mar 2024
Response from The Penny Team on Mar 25, 2024
Dear Barbara,Thank you for rating your experience with us. We are happy to know you enjoyed your time with us.Hopefully we get the opportunity to host you again soon.Best regards,The Penny Team

8/10 Good

Malda

Stayed 1 night in Mar 2024
Response from The Penny Team on Apr 10, 2024
Thank you for rating your experience with us Malda! We look forward to hosting you again soon!Best regards,The Penny Team

8/10 Good

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at The Penny. My room was so comfortable, especially the bed. The young man at the front desk was so helpful and welcoming. We love the view from the rooftop restaurant. We sat out on the heated terrace and had some very tasty cocktails. The view up there is wonderful! Please be aware that The Penny is dog-friendly so you may meet some furry friends. I did hear one pup barking for his walk at 6am...but it only lasted a minute or 2.
Stayed 1 night in Mar 2024
Response from The Penny Team on Mar 21, 2024
Hello Karyn,Thank you for sharing this feedback and we are glad your overall experience with us was a good one. Our team looks forward to hosting you again in the near future.Best regards,The Penny Team

10/10 Excellent

Eldwin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Kat, Night Manager on Mar 19, 2024
Thank you for your amazing feedback Eldwin. We hope to see you back at Penny soon!Warm Regards!

10/10 Excellent

Dyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique
Stayed 1 night in Mar 2024
Response from Kat, Night Manager on Mar 16, 2024
Thank you Dyana for your feedback and we hope to see you back at Penny soon!

10/10 Excellent

Kelley

Stayed 5 nights in Mar 2024
Response from The Penny Team on Apr 4, 2024
Thank you for rating your experience Kelley! We look forward to hosting you again soon.Best regards,The Penny Team

10/10 Excellent

craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel. Bed was a little difficult with two people and due to small room only access to one side of bed.
Stayed 3 nights in Mar 2024
Response from The Penny Team on Mar 14, 2024
Thank you for rating your experience and we are happy to know you had a great time. Next time be sure to ask about our different room categories which do not have the bed against the wall.See you next time.The Penny Team

10/10 Excellent

Kendyl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel gives quiet luxury without being pretentious. Hands down the cutest hotel i’ve ever stayed in, with the greatest staff (especially the night manager). Will be back whenever i’m in Brooklyn next! xo
Stayed 2 nights in Mar 2024
Response from The Penny Team on Mar 8, 2024
Thank you for sharing this wonderful feedback Kendyl! What a pleasure it was to have hosted you and I will be sure to share your comments with our team especially our night manager Katrina:)We hope to welcome you back again soon!Best regards,The Penny Team

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to detail! It was a dreamscape for an artist! I loved all the Dusen Dusen and fresh fruit and the bar upstairs! All the color!! Walls were thin though as someone stayed next door and was on the phone and I could hear their whole conversation. Kinda bummed about that. And my shower leaked, the seal wasn’t good. Someone came to look at it but it still left the bathroom floor a wet mess.
Stayed 3 nights in Feb 2024
Response from Kat, Night Manager on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas, Milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although rooms are small, they are very well appointed. Excellent TV, microwave, and refrigerator. The coffee which came with the room was very good, and instead of a crumby pod machine a pour over kettle was in the room. The staff was helpful and congenial. The ElNico rooftop restaurant was a nice surprise with very good food and beverages.
Stayed 3 nights in Mar 2024
Response from Kat, Night Manager on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Charles

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly, fantastic staff, comfortable but small rooms, everything was accessible
Stayed 2 nights in Mar 2024
Response from Kat, Night Manager on Mar 5, 2024
Thank you for your amazing feedback and we hope to see you back at Penny soon!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Penny Team on Mar 4, 2024
Thank you for rating your experience! We look forward to hosting you again in the near future.Best regards,The Penny Team

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where 2 begin? There are hidden “destination fees” (approx $30/eve) & when asked what they’re for, the front desk says “amenities.” I asked what the amenities are— He explained: fruit, tea, coffee, access to 11th floor rooftop, bikes. Of those ‘amenities,’ let’s discuss what you get: stale, HARD fruit; TWO tea bags for a 3-night stay (we requested more & never got them); no hot water cups. When I asked front desk for to-go cups, they said they don’t have them, even though there are to-go cups in the lobby each morning for coffee! We waited OVER AN HOUR for ice on 2 occasions & never received other items called for, including tea/creamers. When we checked in, there was NO hand soap in the bathroom. After 2 nights, we hung the housekeeping sign on our door, indicating our room should be cleaned. No one cleaned it. When I asked again, they said there was nothing to do b/c housekeeping had left. They didn’t offer anything to rectify the issue (i.e. comp food/drink).They didn’t clean the trash outside our room; it was still there when we returned that eve. The 11th floor is lovely, but it’s open to the public, so there’s no “amenity.” The front desk, along with maintenance, housekeeping, etc. are unfriendly. We spent 5 minutes waiting for an Uber in the lobby & even though we were 5ft from the front desk, the employees gabbed & never had the courtesy to say “Good morning.” The only employee worth commending is the night security woman. She’s kind/observant. Give her a raise.
Stayed 3 nights in Feb 2024
Response from The Penny Team on Feb 28, 2024
Hello Judith,Please feel free to reach out to the Penny team to further discuss your experience... They have attempted to reach out to you in order to follow up.The Penny Team

10/10 Excellent

Lisa, Bayville

Stayed 1 night in Feb 2024
Response from Kat, Night Manager on Mar 21, 2024
Thank you Lisa for your feedback and we hope to see you back at Penny soon!