Suite (French Quarter)

Reviews of Bienville House

3.5 out of 5
Bienville House
320 Decatur St, New Orleans, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 726 out of 1006 reviews" "
Rating 8 - Good. 177 out of 1006 reviews" "
Rating 6 - Okay. 59 out of 1006 reviews" "
Rating 4 - Poor. 28 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was wonderful and allowed us into the room at 10am vs our dedicated 4pm check in time. Answered questions and were super helpful. The rooms were very cute
Stayed 1 night in May 2024

8/10 Good

Kat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed the property. The only thing I didn’t like is the $49 charge I received for no reason. I paid plenty for the room, and didn’t agree to the charge.
Stayed 1 night in May 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 24, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your experience at Bienville House.If you have any specific comments or suggestions, please feel free to let us know.We look forward to welcoming you back soon!

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Beverly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this property. It was historic and darling. Loved our little balcony and the soft breeze that came through the doors. The bed was soft and cozy. Would stay again.
Stayed 1 night in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 23, 2024
Thank you for your lovely feedback. We're delighted to hear that you enjoyed your stay and appreciated the historic charm of our property. It's wonderful to know that you loved your balcony, the gentle breeze, and the cozy bed.We look forward to welcoming you back for another delightful stay. If you have any further comments or suggestions, please don't hesitate to reach out.

4/10 Poor

Judith, NEW YORK

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
We were recommended this hotel because family lived nearby. We booked through expedia. When we got there, we were put in a room with no windows by the service elevator. The shower had zero water pressure, and the maids woke us up at 7 am every day. When we asked if we could be moved to a room with a window, we were told that since we booked 'through a third party vendor' any change would be an additional $100/night. FYI, the next level up of room I could book on expedia wasn't even $100/night more, it was $37. But I don't think I would've gotten a room with a window even then. Any time we asked for anything, they would say, 'oh, you're the third party vendor room' and then give us attitude. I've never had this experience booking through expedia. Hotels often upgrade our rooms i book on expedia. They claimed the hotel was full, but we had lots of family and friends there with no one staying next door. The location is great. The a/c works but isn't great. And if you stay in the room with no windows, you really have no idea what time of day it is. Which can sometimes be good, but after a while, it makes you a bit crazy.
Stayed 6 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 23, 2024
Thank you for taking the time to share your detailed feedback. I sincerely apologize for the inconveniences you encountered during your stay.I understand your frustration with the room change. Unfortunately, due to booking through a third-party vendor, we have limited flexibility in making adjustments.Your feedback is invaluable in helping us improve our services. Should you decide to give us another chance, please contact us directly so we can personally ensure a more comfortable stay.

10/10 Excellent

Cheney, Keller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal for any direction you want to go in NOLA! The hotel is lovely and the staff are friendly and helpful
Stayed 1 night in May 2024
Response from Valeriya Bezkhlebetskaya-Guest Experience Analyst on May 20, 2024
Thank you for your kind review! We're delighted to hear that you enjoyed our ideal location and found our hotel lovely. Our team takes pride in being friendly and helpful, and it's wonderful to know they made your stay enjoyable. If you have any other feedback or need anything in the future, please don't hesitate to reach out. We hope to welcome you back to Bienville House soon!

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, helpful and welcoming.
Stayed 5 nights in May 2024
Response from Valeriya Bezkhlebetskaya-Guest Experience Analyst on May 20, 2024
Thank you for your feedback! We're thrilled to hear that our staff made you feel welcome and provided helpful service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We hope to see you again soon!

10/10 Excellent

Amie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the property. Its in walking distance of most everything. The staff is very friendly and helpful. Would definitely stay again.
Stayed 4 nights in May 2024
Response from Valeriya Bezkhlebetskaya-Guest Experience Analyst on May 20, 2024
Thank you for your kind words! We're delighted to hear that you loved the property and found our location convenient for exploring. It's wonderful to know that our staff made a positive impression on you. We look forward to welcoming you back on your next visit! If you have anything else to share or need assistance, please don't hesitate to reach out.

10/10 Excellent

Renuka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Bienville house especially as the staff were kind and made us feel at home. The location was most suitable for us as we could walk to our favourite places....thankyou..
Stayed 3 nights in May 2024
Response from Valeriya Bezkhlebetskaya-Guest Experience Analyst on May 20, 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay at Bienville House and that our staff made you feel at home. It's wonderful to know that our location was convenient for exploring your favorite places. If you have any other feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your kind words and hope to welcome you back again soon!

4/10 Poor

Wayne

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
See above
Stayed 4 nights in May 2024
Response from Valeriya Bezkhlebetskaya-Guest Experience Analyst on May 20, 2024
We're truly sorry to hear that you had a less-than-ideal experience. Your satisfaction is important to us, and we regret if we fell short of your expectations. If there's anything specific you'd like to address or if you'd like to provide further details about your experience, please feel free to reach out. We value your feedback and hope to have the opportunity to make your future stays wonderful.

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, stayed in a suite, the furnishings and style were awesome. The location makes walking through the quarter very accessible. The staff was great, and very helpful in helping us fine our way around town. We will be back very soon.
Stayed 3 nights in May 2024
Response from Valeriya Bezkhlebetskaya-Guest Experience Analyst on May 20, 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay. It's fantastic to know that our central location made exploring the Quarter convenient for you, and we're delighted that our staff could assist you in navigating the town. We can't wait to welcome you back soon for another memorable stay. If you need any assistance in the meantime, please don't hesitate to reach out. Safe travels until we see you again!

6/10 Okay

May K, Mission Viejo

Liked: Cleanliness, amenities
Disliked: Staff & service
Bienville House is a very nice hotel, clean, & a walking distance to many interesting places such as the French Market, Jackson Square, Bourbon St, the riverfront, & the Business District. However the reception staff were not very friendly, welcoming, or helpful. My check-in was very frustrating & unpleasant. These staff really need to improve their customer services. Their manager whom I met later though was very professional, helpful, & pleasant. The AC & safe in my room were not working properly. When I reported the problems, she came up personally to resolve the issues. Her professionalism was commendable.
Stayed 3 nights in May 2024
Response from Valeriya Bezkhlebetskaya-Guest Experience Analyst on May 20, 2024
Thank you for taking the time to provide detailed feedback about your stay. We’re glad to hear that you found our location convenient and enjoyed the cleanliness of our hotel. We deeply regret that your experience with our reception staff did not meet your expectations and apologize for the frustration you faced during check-in. We appreciate your recognition of our manager's professionalism and swift resolution of the issues. Your comments are invaluable, and we will use them to improve our service. If you have any other feedback or need assistance, please don’t hesitate to reach out. We hope to have the opportunity to welcome you back and provide a more seamless experience.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was excellent. Staff very helpful and friendly. Property needs a bit of renovation.
Stayed 3 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 17, 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed your room and found our staff helpful and friendly. We appreciate your input regarding the property and will take it into consideration. If there's anything else you'd like to share, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an old vintage property in the area this was great. The room was nice sized and very clean. The bed squeaked quite a bit and you can hear the neighbors many times but it would not keep me from coming back. Check in went smoothly however they never did let me know in my room was ready but I can't say enough about how nice and friendly the staff was. All in all I would highly recommend it's a great New Orleans location very easy to get in and out of highly recommend
Stayed 1 night in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 15, 2024
Thank you for your detailed feedback! We're delighted you enjoyed your stay and appreciated the charm and cleanliness of our property. We apologize for the inconvenience and we appreciate your understanding. It's wonderful to hear that our friendly staff made a positive impression on you. If there's anything else you'd like to share or if you have any further comments, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Robert L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. It is so cute and quaint. Definitely gives off old New Orlean vibes. The staff were all very nice and helpful. They made our stay feel warm and welcoming.
Stayed 4 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 15, 2024
Thank you for your lovely feedback! We're delighted to hear that you enjoyed your stay and appreciated the charming vibes. Our staff takes pride in making guests feel warm and welcome. If there's anything else you'd like to share or if you have any further comments, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay will be back
Stayed 1 night in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 14, 2024
We're so pleased to hear you had a great stay at Bienville House! Thank you for sharing your positive experience. If you have any additional feedback or if there's anything else we can assist you with, please feel free to reach out. We hope to welcome you back in the near future!

10/10 Excellent

Brian Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is absolutely great. Rooms are beautifully updated. Hope to visit again.
Stayed 5 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 13, 2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with our staff and that you found our rooms beautifully updated. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. Thank you for choosing Bienville House, and we look forward to your next visit!

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 4 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 14, 2024
Thank you for your positive review! We're thrilled to hear that you had an enjoyable stay at Bienville House. Your feedback is greatly appreciated. If you have any additional comments or suggestions, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Stanton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed very much
Stayed 3 nights in Mar 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 13, 2024
Thank you for staying with us at Bienville House! We're delighted to hear that you enjoyed your time with us. If there's anything specific you particularly liked or if you have any further comments, please feel free to share. We value your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Bienville House!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and friendly. We felt like we were at home amongst friends, It was truly a pleasure meeting people, and the staff was very helpful in making recommendations and reservations for us. I don’t think we could ask for more
Stayed 4 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 10, 2024
Thank you for your kind words! We're thrilled to hear that you felt at home among friends during your stay at Bienville House. Providing a welcoming and friendly atmosphere is important to us, and we're delighted that our staff made such a positive impression on you. We're glad that they were able to assist you with recommendations and reservations, ensuring a memorable experience during your time with us. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. Thank you for choosing Bienville House, and we hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, small hotel with very warm staff. Very clean. Restaurant, which is independent of the hotel, was not appealing and you couldn't go to the bar for a drink without being seated by the hostess
Stayed 4 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 10, 2024
Thank you for your kind words about our hotel and staff! However, we apologize that the restaurant experience did not meet your expectations. Your feedback is valuable to us, and we'll share your comments with the management team for their review. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend! Staff was very friendly and helpful
Stayed 1 night in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 9, 2024
Thank you for your recommendation! We're thrilled to hear that you had a positive experience with our staff. Providing excellent service is our priority, and we're delighted that our team made a positive impression on you. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your patronage and hope to welcome you back to Bienville House in the future!

10/10 Excellent

Hudeie

Liked: Property conditions & facilities
Beautiful property and the staff is top notch. Very lovely people. It’s very walkable. Bourbon is literally 5 mins walk. Our swamp tour meeting location was nearby on canal. We didn’t Uber at all. Food is amazing of course. It’s NOLA. I would definitely stay again. They also have another location nearby. I forget the name but I was told it’s even nicer there!
Stayed 2 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 6, 2024
Thank you for your glowing review! We're thrilled to hear that you found Bienville House to be a beautiful property with top-notch staff. Providing exceptional service and creating memorable experiences for our guests is our priority, and we're delighted that our team made a positive impression on you. It's fantastic to know that our location allowed for convenient walking to Bourbon Street and other attractions, and we're glad you enjoyed exploring the city. Thank you for considering staying with us again, and we're excited to welcome you back in the future! If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room.
Stayed 1 night in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 6, 2024
We're delighted to hear that you enjoyed your room at Bienville House! Providing comfortable and pleasant accommodations is important to us, and we're pleased that your room met your expectations. If there's anything specific you enjoyed or if you have any further comments, please don't hesitate to let us know. Thank you for choosing Bienville House, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming Nola inn. A little run down but classic, clean, perfect location.
Stayed 2 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 6, 2024
Thank you for your feedback! We're glad to hear that you found Bienville House charming and appreciated its classic appeal. It's great to know that you found the location perfect and the accommodations clean. Thank you for choosing Bienville House, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Excellent

donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful family owned hotel very friendly staff
Stayed 3 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 6, 2024
Thank you for your kind words! At Bienville House, we take pride in being a family-owned hotel and providing a warm and welcoming atmosphere for our guests. We're delighted to hear that you found our staff friendly and that you enjoyed your stay with us. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. Thank you for choosing Bienville House, and we hope to welcome you back for another memorable stay in the future!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Staff was very nice and the hotel was in a great location. I would go back again.
Stayed 3 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 6, 2024
Thank you for your kind words! We're delighted to hear that you had a great stay at Bienville House. It's wonderful to know that our staff's friendliness and our hotel's prime location enhanced your experience. We truly appreciate your recommendation, and we would be honored to welcome you back again in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. Thank you for choosing Bienville House, and we look forward to your return!

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful balcony facing the street. Agree morning a little loud when garbage pick up and flower watering but other than that perfect hotel. Friendly staff - great air conditioning. Walk to everything. We had a lovely stay.
Stayed 3 nights in May 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 6, 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the balcony and that our hotel's location allowed for easy access to everything. We apologize for any inconvenience caused, but we're glad to hear that overall, you had a fantastic stay. It's wonderful to know that you found our staff friendly and that the air conditioning met your expectations. Thank you for choosing Bienville House, and we hope to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was beautiful and I really enjoyed the balcony.
Stayed 3 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 3, 2024
We're thrilled to hear that you enjoyed your room and balcony! Providing a comfortable and delightful stay is our top priority, and we're delighted that we could contribute to your positive experience at Bienville House. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. Thank you for choosing Bienville House, and we hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were superb! The hotel is charming and ideally located in the French Quarter. And when we arrived to find that our reservation (made through Expedia) had been canceled due to a problem between Expedia and the credit card company, Beverly (at the front desk) was terrific and calming. She took care of the problem with the best of true Southern hospitality. I miss seeing her and the rest every day. They were like family.
Stayed 4 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 1, 2024
Thank you for your kind words! We're delighted to hear that you had a superb experience with our staff and found our hotel charming and ideally located. It's wonderful to know that Beverly provided you with exceptional service and resolved the issue with true Southern hospitality. Our team strives to create a welcoming and familial atmosphere for our guests, and we're thrilled that you felt like part of our family during your stay. We'll be sure to pass along your compliments to Beverly and the rest of our team. Should your travels bring you back to New Orleans, we would love to welcome you back to Bienville House for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Monica

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming to stay here again
Stayed 2 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 1, 2024
We're thrilled to hear that you plan on returning to stay with us again! Your loyalty is greatly appreciated, and we can't wait to welcome you back to Bienville House for another wonderful experience. If there's anything specific you'd like to arrange for your next stay or if you have any questions, please don't hesitate to reach out. We're here to ensure your next visit is just as enjoyable as the last. Thank you for choosing Bienville House, and we look forward to hosting you again soon!

4/10 Poor

Lawrence

Travelled with partner
A/C did not work. Hall and room dimly lit and had a musty smell.
Stayed 4 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 1, 2024
We apologize for the inconvenience regarding the A/C and the ambiance of your room. Your feedback is valuable to us, and we'll address these issues promptly. Thank you for bringing this to our attention.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, professional and attentive staff, I would definitely recommend and would stay there again.
Stayed 4 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 1, 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our lovely hotel and that our professional and attentive staff contributed to a positive experience. Your recommendation means a lot to us, and we're honored that you would choose to stay with us again in the future. Should your travels bring you back to New Orleans, we would be thrilled to welcome you back for another delightful stay. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.

6/10 Okay

Kyle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 1, 2024
Thank you for taking the time to provide feedback on your recent stay at Bienville House. We appreciate your input, as it helps us to continually improve our services. If you have any concerns or further comments you'd like to share, please don't hesitate to reach out to us directly. Thank you once again for choosing Bienville House, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 1, 2024
Thank you for choosing Bienville House for your accommodation needs! We're thrilled to hear that you had a pleasant stay with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional experience.

10/10 Excellent

Normand, Kitchener

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, nice rooms and great location
Stayed 7 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 1, 2024
We're grateful for the opportunity to have hosted you at Bienville House! Your positive feedback means the world to us, and we're thrilled that you had a great stay. Please come back and see us again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff.
Stayed 2 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 1, 2024
It was a pleasure to have you as our guest at Bienville House! Thank you for sharing your experience with us. We look forward to the chance to welcome you back for another memorable stay in the heart of the French Quarter.

10/10 Excellent

Christian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique style hotel. The location was amazing and the employees were fantastic. They were kind, helpful and very knowledgeable. Every recommendation was fantastic. I would highly recommend Bienville House. Three notes, make a reservation for the restaurant/bar in the hotel. You won’t be disappointed! 2nd, if you do not upgrade to a balcony view you will not have any windows in your room. This did not bother us as we were out most of the day. It could be an issue with some. 3rd note is that the bed would have been luxurious except that you roll to the middle. Otherwise the pillows were great and the linens were very high quality.
Stayed 3 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 1, 2024
Thank you for your glowing review of Bienville House! We're delighted to hear that you appreciated our beautiful boutique style hotel. It's wonderful to know that overall, you had a great stay with us. We sincerely appreciate your recommendation and look forward to welcoming you back for another memorable visit. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a charming hotel in the ideal location. It's surrounded by desirable restaurants and sites. The staff is so helpful, friendly, and knowledgable. Oh, and the beds are luxuriously comfortable.
Stayed 3 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 1, 2024
Thank you for your kind words! We're thrilled to hear that you found Bienville House to be a charming hotel. Our team takes great pride in providing helpful, friendly, and knowledgeable service, so we're delighted that they made a positive impression on you. Should you find yourself returning to New Orleans, we'd be honored to welcome you back for another delightful stay. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was the perfect place for a last minute birthday vacation. Staff were very helpful and attentive. Lots of Southern hospitality! The only issue we found had to be the shower water pressure but what can you do with a historic location.
Stayed 4 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on May 1, 2024
Thank you for choosing Bienville House to celebrate your birthday vacation! We're delighted to hear that our attentive and helpful staff contributed to making your stay memorable. Southern hospitality is at the heart of everything we do, and we're thrilled it left a positive impression on you. Your feedback is invaluable, and we'll take it into consideration to enhance our guests' experiences. We hope your birthday getaway was filled with joy and fond memories. Should you plan another visit to New Orleans, we'd love to welcome you back for another exceptional stay.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities
Really nice to state place to stay, but just a little bit outdated since the areas outside the rooms are a little awkward A very nice staff though and clean.
Stayed 1 night in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on Apr 25, 2024
Thank you for your review and for choosing Bienville House for your stay. We're glad to hear that you appreciated our friendly staff and cleanliness standards. Creating a comfortable and inviting atmosphere for our guests is our priority, and we're always looking for ways to improve.We hope you'll consider staying with us again in the future, and if there's anything specific you'd like to see updated or improved, please don't hesitate to let us know. Your satisfaction is important to us, and we're committed to making your next stay even more enjoyable.

10/10 Excellent

Andrew j, Duluth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great they take such pride in their work and are so kind Our night manager and her staff are very helpful and always showed us the true beauty of new orleans and its music fantastic place
Stayed 5 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on Apr 25, 2024
Thank you for your wonderful feedback! We're thrilled to hear that our staff's dedication and kindness left a positive impression on you during your stay. Providing exceptional service and showcasing the vibrant culture of New Orleans is at the heart of what we do.Your kind words mean a lot to us, and we truly appreciate your recognition of our efforts. It would be our pleasure to welcome you back to Bienville House for another fantastic experience in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Rim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cute cozy hotel, except we got a room with no windows but asides from that no other issues
Stayed 3 nights in Feb 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on Apr 25, 2024
We're delighted to hear that you found our hotel cozy! However, we apologize for any inconvenience caused by the room without windows. Your comfort is paramount to us, and we understand the importance of natural light and fresh air.If you choose to stay with us again, please reach out to our team when making your reservation. We'll do our best to accommodate your preferences and ensure you have a more enjoyable stay.Thank you for your understanding, and we look forward to the opportunity to welcome you back to Bienville House. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. Your satisfaction is our priority.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Bienville house. We had the king suite with a balcony and it was so nice to sit out there and enjoy the French quarter. The room was beautiful and clean and the bed was very comfortable. The best part about our stay was definitely the staff though I must say, especially Beverly. She was so kind and welcoming from the moment we checked in until the moment we checked out. I will recommend the Bienville house to others and I would absolutely stay here again!
Stayed 3 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on Apr 25, 2024
Thank you for choosing Bienville House for your stay and for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your time taking in the charm of the French Quarter. It's delightful to know that you found the room beautiful, clean, and the bed comfortable – ensuring a restful stay.We're especially grateful for your kind words about our staff, particularly Beverly. Providing warm and welcoming service is our top priority, and we're delighted that Beverly made such a positive impression on you throughout your stay.Thank you for recommending Bienville House to others, and we would be honored to welcome you back again in the future! If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to hosting you again soon!

6/10 Okay

Jeanette

Travelled with group
Liked: Amenities
Very difficult check in.
Stayed 1 night in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on Apr 25, 2024
We're truly sorry to hear about the difficulties you encountered during check-in. Your experience falls short of the standards we strive to maintain. We truly value your feedback, and we'll work diligently to ensure that next time, we provide you with a much smoother and more efficient check-in process. Your comfort and satisfaction are important to us, and we hope to have the opportunity to exceed your expectations on your next visit to Bienville House. If there's anything specific we can do to assist you further, please don't hesitate to reach out.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bienville house was a great stay overall! The staff is incredibly friendly and helpful; we didn't go the onsite restaurant, but it smelled great when walking past! The bed was very comfortable, and the room was beautiful and nice and cool after a hot day outside. Our only issue was the shower pressure (not sure if because we were in the room equipped for handicapped or not and that is why the rain shower head or if all the rooms have that shower head too) - pressure was incredibly light. Also, our room was close to the parking lot behind the hotel and there was often loud noise in the middle of the night and I am a light sleeper; however, it was a one-time noise (like a truck starting up) on only two nights of our stay; not noise all night long). Overall, a beautiful property!
Stayed 4 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on Apr 25, 2024
Thank you for choosing Bienville House for your recent stay and for taking the time to share your feedback with us. We're delighted that you found our staff incredibly friendly and helpful, and we're glad you enjoyed the inviting aroma from our onsite restaurant.We're thrilled to hear that you found the bed comfortable and the room beautiful. Your comments are valuable to us, and we apologize for any inconvenience these issues may have caused. We'll certainly look into these matters to ensure a more enjoyable experience for our guests in the future.We appreciate your overall positive review and hope to have the opportunity to welcome you back to Bienville House for another beautiful stay. If there's anything specific we can do to improve your experience next time, please don't hesitate to let us know. Your comfort and satisfaction are important to us.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cynthia and Beverly at reception were exceptional. Always a smile and a warm greeting. Very helpful with their local knowledge. They made us feel welcome every day, not just on our arrival.
Stayed 4 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on Apr 25, 2024
Thank you for your glowing review and for recognizing Cynthia and Beverly for their exceptional service! We're delighted to hear that they provided you with warm greetings, helpful local knowledge, and made you feel welcome throughout your stay. Providing personalized and attentive service is a top priority for us, and we're thrilled that Cynthia and Beverly went above and beyond to ensure you had a memorable experience.We'll be sure to pass along your kind words to them, as they'll be thrilled to hear that their efforts made a positive impact on your stay. Should your travels bring you back to New Orleans, we would love the opportunity to welcome you again to Bienville House. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out. Your satisfaction is our utmost priority.

8/10 Good

Tara Jean McClellan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good, but... Lovely boutique hotel with helpful staff and pretty courtyard. Located near Jackson Square, restaurants, and stores. But it's noisy! You hear people above you, next to you and if you're on the street, you hear lots of loud cars at night.
Stayed 3 nights in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on Apr 25, 2024
Thank you for your feedback and for choosing our hotel for your stay. We're pleased to hear that you enjoyed our helpful staff and our charming courtyard, as well as our convenient location near Jackson Square and other attractions.However, we apologize for the noise disturbances you experienced during your stay. Please know that providing a peaceful and comfortable environment for our guests is important to us, and we regret any inconvenience caused.If your travels take you back, please don't hesitate to reach out. Your comfort is important to us, and we appreciate your feedback as it helps us improve.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Valeriya Bezkhlebetskaya -Guest Experience Analyst on Apr 25, 2024
Thank you for choosing Bienville House for your recent stay. We truly appreciate your positive rating and are delighted to hear that you enjoyed your time with us. Should you ever find yourself returning to New Orleans, we would be honored to welcome you back for another memorable stay. If you have any further feedback or requests, please don't hesitate to reach out.