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Reviews of Holiday Inn Express & Suites Moncton, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Moncton, an IHG Hotel
777 Mapleton Drive, Moncton, NB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 720 out of 1001 reviews" "
Rating 8 - Good. 220 out of 1001 reviews" "
Rating 6 - Okay. 35 out of 1001 reviews" "
Rating 4 - Poor. 11 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randolph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and staff
Stayed 3 nights in May 2024
Response from Saurabh on May 26, 2024
Dear Randolph,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Best Regards

10/10 Excellent

Linda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Excellent staff. Would definitely stay again. My only complaint is that the tub was very slippery!
Stayed 2 nights in May 2024
Response from Saurabh on May 24, 2024
Dear Linda,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards

10/10 Excellent

Kari Sue and Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in May 2024
Response from Saurabh on May 22, 2024
Dear Kari Sue,Thank you for staying with us and for the wonderful review too! You inspire us always to be better! Take care and stay safe! Best Regards

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, nice staff
Stayed 1 night in Apr 2024
Response from Saurabh on May 22, 2024
Dear Chris,Thank you for staying with us and for the wonderful review too! You inspire us always to be better! Take care and stay safe! Best Regards

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient
Stayed 1 night in May 2024
Response from Saurabh on May 22, 2024
Dear Nick,Thank you for staying with us and for the wonderful review too! You inspire us always to be better! Take care and stay safe! Best Regards

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Saurabh on May 20, 2024
Dear Ellen,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards

10/10 Excellent

Mathias

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, newly build. Competent staff
Stayed 2 nights in May 2024
Response from Saurabh on May 19, 2024
Dear Mathias,Thank you for staying with us and for the wonderful review too! You inspire us always to be better! Take care and stay safe! Best Regards

8/10 Good

JEAN CLAUDE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very polite and helpful, everything is spotless.Only one thing breakfast was missing some foods and sausages and eggs were cold.I will be staying there again in the future.
Stayed 1 night in May 2024
Response from Saurabh on May 9, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards

10/10 Excellent

Bradley, Dartmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Saurabh on May 9, 2024
Dear valued guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again.Best Regards

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Breakfast was good
Stayed 1 night in Apr 2024
Response from Saurabh on Apr 27, 2024
Dear valued guest,Thank you for staying with us and for the wonderful review too! You inspire us always to be better! Take care and stay safe! Best Regards

10/10 Excellent

Alma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is exactly what it advertises
Stayed 1 night in Apr 2024
Response from Saurabh on Apr 21, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

8/10 Good

Christy

Stayed 2 nights in Apr 2024
Response from Saurabh on May 1, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

chelsey

Stayed 1 night in Apr 2024
Response from Saurabh on May 1, 2024
Dear valued guest,Thank you for staying with us and for the great scores too! You inspire us always to be better! Take care and stay safe! Best regards

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Saurabh on Apr 10, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Saurabh on Apr 10, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Saurabh on Apr 3, 2024
Dear valued guest,Thank you for staying with us and for the wonderful review too! You inspire us always to be better! Take care and stay safe!Best Regards

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Mar 2024
Response from Saurabh on Apr 3, 2024
Dear valued guest,Thank you for staying with us and for the wonderful review too! You inspire us always to be better! Take care and stay safe!Best Regards

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast had gluten free options and considerations for Celiac Disease which was nice. I would definitely go back!
Stayed 1 night in Mar 2024
Response from Saurabh on Mar 31, 2024
Dear valued guest,Thank you for staying with us and for the wonderful review too! You inspire us always to be better! Take care and stay safe! Best Regards

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Nice and clean.
Stayed 1 night in Mar 2024
Response from Saurabh on Mar 30, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, nice and quiet, people were friendly..great place to take the kids.
Stayed 1 night in Mar 2024
Response from Saurabh on Mar 26, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Ann Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property Highly recommended
Stayed 1 night in Mar 2024
Response from Saurabh on Mar 26, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property! I made a mistake during booking and the front desk staff was more than happy to help us out!
Stayed 2 nights in Mar 2024
Response from Saurabh on Mar 21, 2024
Dear valued guest,Thank you for staying with us and for the wonderful review too! You inspire us always to be better! Take care and stay safe!Best Regards

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the free breakfast(I know its not really free) has some pretty bad offerings.That little pancake maker made pretty gross pancakes, also coffee sucked,and the cinnamon rolls were dry and cardboard tasting. OJ was pretty good.
Stayed 1 night in Mar 2024
Response from Saurabh on Mar 18, 2024
Dear valued guest,We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. I have shared the information you gave us with the appropriate parties, who will investigate and correct any errors. We are always looking for ways to improve, and sincerely appreciate you, taking the time to let us know. We hope that you will give us the opportunity to make it up to you and serve you again in the future. Best Regards

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Saurabh on Mar 17, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Andre, Ile Bizard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Saurabh on Mar 18, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Marie-Annelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was excellent.
Stayed 2 nights in Mar 2024
Response from Saurabh on Mar 16, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards

10/10 Excellent

Annik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Saurabh on Mar 13, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right offf of highway
Stayed 1 night in Mar 2024
Response from Firdous on Mar 8, 2024
Dear valued guest,Thank you for staying with us! You inspire us always to be better! Take care and stay safe! Best Regards

8/10 Good

Patrick

Stayed 1 night in Feb 2024
Response from Saurabh on Mar 20, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards

10/10 Excellent

COREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Saurabh on Feb 22, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Rongxing, Fredericton

Stayed 1 night in Feb 2024
Response from Saurabh on Mar 20, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good work stay
Stayed for overnight work trip. Have stayed at the property before. Very clean and cozy. I asked for a king bed but because I chose in error on the app 2 queen she said I wasn’t able to be switched to a king room. Other than that, stay was good. Front desk pleasant. Room very clean and spacious! Breakfast was good and hot. The cinnamon buns were delicious
Stayed 1 night in Feb 2024
Response from Saurabh on Feb 17, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards

8/10 Good

Carolyn

Stayed 1 night in Feb 2024
Response from Saurabh on Mar 20, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Saurabh on Feb 14, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind and helpful, and also understanding of a few particular requests! We will be back :)
Stayed 1 night in Feb 2024
Response from Saurabh on Feb 4, 2024
Dear valued guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Best regards

10/10 Excellent

Trudy

Stayed 1 night in Feb 2024
Response from Saurabh on Mar 20, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards

2/10 Terrible

joshua

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Advertising misinformation and hotel staff problem
I would never stay at holiday inn again I rented the best room that was supposed to have full kitchen and I could tell from the pics online that it had a glass top stove with a range hood but the stove was gone and a piece of stained wood was in its place so I couldn’t cook 300$ worth of friggen food I brought too cook for my girlfriends birthday I told the staff and they said they would do something for me but didn’t Then Saturday morning around 1130am I took my girlfriend out to lunch because I couldn’t cook in there and during that time the reception that day gave my room to another customer who went into my room with all my things and money in there and I find out because my hotel keys no longer work when we come back from lunch and I had to go back down to main floor talk to reception and she reprogrammed our key cards and explained what happened I asked for something too cook on again and was told I would get it but it never happened also our blinds where electric and they stopped working in our room which they fixed that but. Nothing else plus there were kids running around all day and night knocking on our doors and running away it’s was a disaster of a weekend and I’m disappointed about all of it so much so that I started booking my hotels my last 2 stays threw someone else
Stayed 2 nights in Jan 2024
Response from Saurabh on Feb 3, 2024
Dear valued guest,We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. I have shared the information you gave us with the appropriate parties, who will investigate and correct any errors. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. We hope that you will give us the opportunity to make it up to you and serve you again in the future. Best Regards

10/10 Excellent

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Saurabh on Feb 3, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

8/10 Good

Robert

Business traveller
The hotel is well situated just off of the Trans Canada Highway. The rooms were clean and there is a nice complimentary breakfast in the morning. There is ample parking out front.
Stayed 2 nights in Jan 2024
Response from Saurabh on Jan 31, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Saurabh on Jan 21, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Jadus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Saurabh on Jan 17, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Saurabh on Jan 14, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Rocco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and atmosphere
Stayed 4 nights in Jan 2024
Response from Saurabh on Jan 12, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards

8/10 Good

Margaret, Pictou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot.
Stayed 1 night in Jan 2024
Response from Saurabh on Jan 10, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Saurabh on Jan 10, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards

2/10 Terrible

Lynn

Stayed 1 night in Jan 2024
Response from Saurabh on Jan 10, 2024
Dear valued guest,Thank you for your stay and for taking the time to leave us feedback. We work hard to deliver an exceptional guest experience, and it is apparent in your case we fell short. I am sorry we missed the mark on the level of customer service you received. I have alerted the hotel management about your comments. Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide you with a better experience. Best Regards

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Saurabh on Dec 30, 2023
Dear valued guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again.Best Regards

10/10 Excellent

Olga

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Pool is open until 11 pm that amazing.
Stayed 1 night in Dec 2023
Response from Saurabh on Dec 19, 2023
Dear valued guest,Thank you for staying with us and for the wonderful review too! You inspire us always to be better! Take care and stay safe! Best Regards

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Saurabh on Dec 16, 2023
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MONCTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay. Front desk was pleasant. I had breakfast and the attendant told me I would ruin breakfast for others because I didnt close the lid tight. Very rude, my mistake but didn’t need to be rude/short Food was decent, room was clean. I was in 208 so just above the main entrance. I could hear people outside talking. The hand soap used is very perfumey But bathroom spacious, room was spacious. Had a nice work space and pillows and bed we’re comfortable
Stayed 2 nights in Dec 2023
Response from Saurabh on Dec 16, 2023
Dear valued guest,Thank you for your stay and for taking the time to leave us feedback. We work hard to deliver an exceptional guest experience, and it is apparent in your case we fell short. I am sorry we missed the mark on the level of customer service you received. I have alerted the hotel management about your comments.Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide you with a better experience.Best regards