All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 616 out of 1001 reviews" "
10 - Excellent
616
Rating 8 - Good. 285 out of 1001 reviews" "
8 - Good
285
Rating 6 - Okay. 56 out of 1001 reviews" "
6 - Okay
56
Rating 4 - Poor. 26 out of 1001 reviews" "
4 - Poor
26
Rating 2 - Terrible. 18 out of 1001 reviews" "
2 - Terrible
18
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Michael
Travelled with partner
May 14, 2024
We order breakfast at the Starbucks counter located in the main lobby of hotel. They do not accept payment from Starbucks pay cards or get points.
Michael
Stayed 1 night in May 2024
4/10 Poor
Abby
May 12, 2024
Disliked: Cleanliness, staff & service
Room has a molded smell.
Bunch of people on the main hall. Pretty noisy
I do not recommend. The staff is slow, they are understaffed. The carpets are dry in the hallway. The filters of the AC in our room were making a whistling sound so I cleaned them and it was disgusting. The staff puts you on hold forever. We called for a blanket for the pull out bed and they told us to come and get it downstairs. The mattress of the pullout bed is so uncomfortable. You can feel every spring. There was a wedding party in the hotel and they gave us the room next door to the party and seemed upset when I asked to change rooms. Breakfast did not have a lot of healthy option :-( Will never stay there again. The restaurant next door was nice otherwise there is nothing around.
France
Stayed 1 night in Apr 2024
Response from Katie Y on May 6, 2024
Hello France, I'm sorry to hear that your experience at our location was not a positive one. I do appreciate your feedback in all areas as this gives us some areas to focus on and improve. Would you mind sharing some more detail as to what you mean by stating that the carpet was dry? I would also like to know if there are healthy options that you would like to see on the menu, as we do have a variety of healthy options but if there is something that you feel is missing, we would be happy to investigate adding it our menu. I hope to hear back from you with some more insight as to how we can improve.
Hello Sunil, Thank you for choosing to stay with us at The Courtyard by Marriott Kingston. I'm happy to hear our location is well-suited to your needs. We hope to see you again soon!
10/10 Excellent
james
Apr 29, 2024
Good
james
Stayed 1 night in Apr 2024
Response from Katie Y on May 1, 2024
Hello james, Thank you for taking the time to review your stay with us! We love to hear positive feedback from our guests and we hope to see you again when you return to Kingston.
Hello Franca, We love to hear positive feedback from our wonderful guests. Your opinion means the most and we hope to see you back to soon to enjoy our location, rooms and convenience!
10/10 Excellent
Carol
Travelled with family and small children, Travelled with group
Hi Norbert, Thank you for choosing the Courtyard by Marriott during your trip to Kingston. We're happy to hear that you enjoyed it and we look forward to welcoming you again!
Hello Brigitte, We appreciate you staying with us at The Courtyard by Marriott and for taking the time to share your review! We hope to see you again when your travels bring you back to the area!
Hello JIM, Thank you for taking the time to share your review with us. We love hearing about positive guest experiences and look forward to welcoming you again in the future!
8/10 Good
Cuc
Apr 8, 2024
Cuc
Stayed 1 night in Apr 2024
Response from Katie Y on Apr 29, 2024
Hello Cuc, Thank you for staying with us at the Courtyard. We are happy to hear that you enjoyed your stay and we hope to see you again soon!
10/10 Excellent
Peter
Mar 27, 2024
Peter
Stayed 1 night in Mar 2024
Response from Katie Y on Apr 24, 2024
Hi Peter, We appreciate you taking the time to review your stay with us at the Courtyard by Marriott! We hope you see you again when your travels bring you back to Kingston!
Staff was very helpful and polite. Rooms were comfortable and clean.
Benjamin
Stayed 2 nights in Mar 2024
Response from Katie Y on Mar 25, 2024
Hello Benjamin, Thank you for taking the time to review your stay. We're happy to hear that from the staff to the rooms, your stay was enjoyable and we hope to see you again when your travels bring you back to Kingston!
Hello Paul, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay. We appreciate your feedback regarding food prices as we do our best to stay competitive within our market. We hope to see you again when you return to the area!
Had a great time ! My niece loved it, especially the pool and slide !
Nicole
Stayed 1 night in Mar 2024
Response from Josie V. on Mar 17, 2024
Hi Nicole, I'm so glad to hear you had a great time staying with us. Our pool and slide are quite often a hit with the little ones and I hope you got the chance to enjoy them too. We look forward to seeing you again soon!
10/10 Excellent
Ashlee
Mar 3, 2024
Ashlee
Stayed 1 night in Mar 2024
Response from Katie Y on Mar 25, 2024
Hello Ashlee, Thank you for choosing to stay with us. We're happy to hear that you enjoyed your time at the Courtyard and we hope to see you again!
10/10 Excellent
Nina
Feb 29, 2024
Nina
Stayed 2 nights in Feb 2024
Response from Katie Y on Mar 25, 2024
Hello Nina, Thank you for choosing to stay with us. We're happy to hear that you enjoyed your time at the Courtyard and we hope to see you again!
Hi Lisa, Thank you for taking the time to review your stay with us. I'm happy to hear that you enjoyed your stay and we hope to see you again in the future!
Staff was helpful and polite the first night we stayed was quiet and the second night we stayed was loud but there was a hockey group there
Laura
Stayed 1 night in Feb 2024
Response from Katie Y on Feb 23, 2024
Hi Laura, I love hearing that our staff was a highlight to anyone's stay with us! We do our best to keep hockey teams isolated to avoid disruption and I'm sorry if we were unable to do so and it had a negative impact on your stay. I hope that we have the opportunity to serve you again and in doing so, you have a nice relaxing stay with us.
Hi Sean, "All good" is a review that I like to see. We do love details but short and to the point gets the job done. When you return to our hotel in the future, we will do our best to make sure that your stay is all good.
10/10 Excellent
Mark
Travelled with family
Feb 19, 2024
Liked: Cleanliness, staff & service, amenities
Will stay here again
Mark
Stayed 1 night in Feb 2024
Response from Katie Y on Feb 23, 2024
Hi Mark, We look forward to seeing you in the future when your travels bring you back to the area. It's always a good sign that we're creating a positive experience when we have guests like you, who are excited to return to stay with us.
Hi Jennifer, Although, I appreciate that you took the time to review your stay with us. I'm sorry to see that you it could have been more positive. Please let us know if there is anything that we can do to improve any future stays that you have booked at our property.
6/10 Okay
Jean-Marc
Travelled with partner
Feb 17, 2024
Liked: Property conditions & facilities
The property is great. The person at the desk when checked in, was really not friendly. We fell we were bothering her.
Jean-Marc
Stayed 1 night in Feb 2024
Response from Katie Y on Feb 23, 2024
Hi Jean-Marc, I'm happy to hear that you enjoyed the hotel. Thank you for your feedback regarding your check in. It is important that all of our guests receive a warm welcome upon arrival and I'm sorry that this was not your experience. I will address this with the staff to ensure that this is not an issue in the future.
Hi Amy, Thank you for taking the time to review your stay with us. I'm glad to see that you enjoyed your stay and we hope to see you again when your travels bring you back to Kingston!
Hi Lucie, I'm so happy to hear that you enjoyed the slide during your time with us!! I hope that we see you again when you return to Kingston.
2/10 Terrible
Crystal
Travelled with family
Feb 4, 2024
Liked: Property conditions & facilities
Room I booked was NOT what I got. Was directed to make a bed on the floor for my child with pillows and blankets. This survey told me someone would reach out to me and I’ve still. Or heard from anyone.
Crystal
Stayed 2 nights in Feb 2024
Response from Katie Y on Feb 12, 2024
Hello Crystal, I'm sorry to hear that your stay with the Courtyard did not meet your expectations.I have requested a partial refund for you. My hope is that in future you will return to our hotel and enjoy every aspect of your stay with us.
Staff very friendly was given a little something special as it was our anniversary.. very nice gesture how thoughtful.
Teresa
Stayed 3 nights in Jan 2024
Response from Josie on Jan 29, 2024
Thank you for your positive feedback! We're so thankful you decided to celebrate your anniversary with us and enjoyed your stay. We're all looking forward to seeing you for another special event!
Very quiet, very clean. Staff were excellent and very polite! Will definitely stay there again!!!
Doug
Stayed 1 night in Dec 2023
Response from Josie on Jan 8, 2024
Thank you for your positive feedback. We are really glad that you enjoyed your stay with us and look forward to having you join us the next time you're in town!
Hi Rebecca, Thank you for taking the time to share your review with us. We are happy to hear that you enjoyed your stay and we look forward to the next time that you are in Kingston!
Great staff service, very clean room.
Bistro has great breakfast options (and dinning but we went to a restaurant for dinner)
Close to many restaurants and not only fast food (swiss chalet, boston pizza walkable distance)
Cathy
Stayed 1 night in Jan 2024
Response from Katie Y on Jan 10, 2024
Hi Cathy, Thank you for choosing to stay at the Courtyard! We are delighted to hear that you enjoyed your stay and the surrounding area. We look forward to welcoming you back in the future!
Check in was super easy and plenty of free parking with many stores and restaurants within walking distance.
Jonathan
Stayed 1 night in Dec 2023
Response from Katie Y on Dec 11, 2023
Hi Jonathan, We're so glad to hear that you enjoyed your stay with us! We love to see that our staff was able to put you at ease with the check in process and we look forward to seeing you again.