Terrace/patio

Reviews of Courtyard by Marriott Kingston Highway 401/Division Street

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
We order breakfast at the Starbucks counter located in the main lobby of hotel. They do not accept payment from Starbucks pay cards or get points.
Stayed 1 night in May 2024

4/10 Poor

Abby

Disliked: Cleanliness, staff & service
Room has a molded smell. Bunch of people on the main hall. Pretty noisy
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

France, New York

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend. The staff is slow, they are understaffed. The carpets are dry in the hallway. The filters of the AC in our room were making a whistling sound so I cleaned them and it was disgusting. The staff puts you on hold forever. We called for a blanket for the pull out bed and they told us to come and get it downstairs. The mattress of the pullout bed is so uncomfortable. You can feel every spring. There was a wedding party in the hotel and they gave us the room next door to the party and seemed upset when I asked to change rooms. Breakfast did not have a lot of healthy option :-( Will never stay there again. The restaurant next door was nice otherwise there is nothing around.
Stayed 1 night in Apr 2024
Response from Katie Y on May 6, 2024
Hello France, I'm sorry to hear that your experience at our location was not a positive one. I do appreciate your feedback in all areas as this gives us some areas to focus on and improve. Would you mind sharing some more detail as to what you mean by stating that the carpet was dry? I would also like to know if there are healthy options that you would like to see on the menu, as we do have a variety of healthy options but if there is something that you feel is missing, we would be happy to investigate adding it our menu. I hope to hear back from you with some more insight as to how we can improve.

8/10 Good

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Apr 2024
Response from Katie Y on May 6, 2024
Hello Sunil, Thank you for choosing to stay with us at The Courtyard by Marriott Kingston. I'm happy to hear our location is well-suited to your needs. We hope to see you again soon!

10/10 Excellent

james

Good
Stayed 1 night in Apr 2024
Response from Katie Y on May 1, 2024
Hello james, Thank you for taking the time to review your stay with us! We love to hear positive feedback from our guests and we hope to see you again when you return to Kingston.

10/10 Excellent

Franca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, nice rooms and very convenient
Stayed 1 night in Apr 2024
Response from Katie Y on Apr 29, 2024
Hello Franca, We love to hear positive feedback from our wonderful guests. Your opinion means the most and we hope to see you back to soon to enjoy our location, rooms and convenience!

10/10 Excellent

Carol

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know the grandkids loved the pool and slide. I have to say I enjoyed it as welll.
Stayed 1 night in Apr 2024
Response from Katie Y on Apr 24, 2024
Hi Carol, We love to hear about our guests making memories with us. We hope to see you and your grandkids back to enjoy the slide again soon!

10/10 Excellent

Norbert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great
Stayed 1 night in Apr 2024
Response from Katie Y on Apr 24, 2024
Hi Norbert, Thank you for choosing the Courtyard by Marriott during your trip to Kingston. We're happy to hear that you enjoyed it and we look forward to welcoming you again!

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay would visit again
Stayed 2 nights in Apr 2024
Response from Katie Y on Apr 24, 2024
Hi Doug, We're happy to hear that you enjoyed your stay and we look forward to seeing you again when you return!

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katie Y on Apr 24, 2024
Hello Brigitte, We appreciate you staying with us at The Courtyard by Marriott and for taking the time to share your review! We hope to see you again when your travels bring you back to the area!

8/10 Good

JIM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Katie Y on Apr 24, 2024
Hello JIM, Thank you for taking the time to share your review with us. We love hearing about positive guest experiences and look forward to welcoming you again in the future!

8/10 Good

Cuc

Stayed 1 night in Apr 2024
Response from Katie Y on Apr 29, 2024
Hello Cuc, Thank you for staying with us at the Courtyard. We are happy to hear that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Peter

Stayed 1 night in Mar 2024
Response from Katie Y on Apr 24, 2024
Hi Peter, We appreciate you taking the time to review your stay with us at the Courtyard by Marriott! We hope you see you again when your travels bring you back to Kingston!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and polite. Rooms were comfortable and clean.
Stayed 2 nights in Mar 2024
Response from Katie Y on Mar 25, 2024
Hello Benjamin, Thank you for taking the time to review your stay. We're happy to hear that from the staff to the rooms, your stay was enjoyable and we hope to see you again when your travels bring you back to Kingston!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meals were expensive. Everything else was good,
Stayed 1 night in Mar 2024
Response from Katie Y on Mar 25, 2024
Hello Paul, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay. We appreciate your feedback regarding food prices as we do our best to stay competitive within our market. We hope to see you again when you return to the area!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time ! My niece loved it, especially the pool and slide !
Stayed 1 night in Mar 2024
Response from Josie V. on Mar 17, 2024
Hi Nicole, I'm so glad to hear you had a great time staying with us. Our pool and slide are quite often a hit with the little ones and I hope you got the chance to enjoy them too. We look forward to seeing you again soon!

10/10 Excellent

Ashlee

Stayed 1 night in Mar 2024
Response from Katie Y on Mar 25, 2024
Hello Ashlee, Thank you for choosing to stay with us. We're happy to hear that you enjoyed your time at the Courtyard and we hope to see you again!

10/10 Excellent

Nina

Stayed 2 nights in Feb 2024
Response from Katie Y on Mar 25, 2024
Hello Nina, Thank you for choosing to stay with us. We're happy to hear that you enjoyed your time at the Courtyard and we hope to see you again!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katie Y on Mar 8, 2024
Hi Lisa, Thank you for taking the time to review your stay with us. I'm happy to hear that you enjoyed your stay and we hope to see you again in the future!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and polite the first night we stayed was quiet and the second night we stayed was loud but there was a hockey group there
Stayed 1 night in Feb 2024
Response from Katie Y on Feb 23, 2024
Hi Laura, I love hearing that our staff was a highlight to anyone's stay with us! We do our best to keep hockey teams isolated to avoid disruption and I'm sorry if we were unable to do so and it had a negative impact on your stay. I hope that we have the opportunity to serve you again and in doing so, you have a nice relaxing stay with us.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Feb 2024
Response from Katie Y on Feb 23, 2024
Hi Sean, "All good" is a review that I like to see. We do love details but short and to the point gets the job done. When you return to our hotel in the future, we will do our best to make sure that your stay is all good.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Will stay here again
Stayed 1 night in Feb 2024
Response from Katie Y on Feb 23, 2024
Hi Mark, We look forward to seeing you in the future when your travels bring you back to the area. It's always a good sign that we're creating a positive experience when we have guests like you, who are excited to return to stay with us.

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katie Y on Feb 23, 2024
Hi Jennifer, Although, I appreciate that you took the time to review your stay with us. I'm sorry to see that you it could have been more positive. Please let us know if there is anything that we can do to improve any future stays that you have booked at our property.

6/10 Okay

Jean-Marc

Travelled with partner
Liked: Property conditions & facilities
The property is great. The person at the desk when checked in, was really not friendly. We fell we were bothering her.
Stayed 1 night in Feb 2024
Response from Katie Y on Feb 23, 2024
Hi Jean-Marc, I'm happy to hear that you enjoyed the hotel. Thank you for your feedback regarding your check in. It is important that all of our guests receive a warm welcome upon arrival and I'm sorry that this was not your experience. I will address this with the staff to ensure that this is not an issue in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katie Y on Feb 23, 2024
Hi Amy, Thank you for taking the time to review your stay with us. I'm glad to see that you enjoyed your stay and we hope to see you again when your travels bring you back to Kingston!

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were awesome!!
Stayed 1 night in Feb 2024
Response from Katie Y on Feb 23, 2024
Thank you Kristina! We will be happy to share with the front desk staff that you enjoyed your welcome experience.

10/10 Excellent

Lucie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the waterslide!
Stayed 1 night in Feb 2024
Response from Katie Y on Feb 5, 2024
Hi Lucie, I'm so happy to hear that you enjoyed the slide during your time with us!! I hope that we see you again when you return to Kingston.

2/10 Terrible

Crystal

Travelled with family
Liked: Property conditions & facilities
Room I booked was NOT what I got. Was directed to make a bed on the floor for my child with pillows and blankets. This survey told me someone would reach out to me and I’ve still. Or heard from anyone.
Stayed 2 nights in Feb 2024
Response from Katie Y on Feb 12, 2024
Hello Crystal, I'm sorry to hear that your stay with the Courtyard did not meet your expectations.I have requested a partial refund for you. My hope is that in future you will return to our hotel and enjoy every aspect of your stay with us.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Josie on Feb 2, 2024
Thank you so much for your positive feedback! We are glad that you enjoyed your stay with us and look forward to you joining us again soon.

10/10 Excellent

Matthew, Ottawa

Stayed 1 night in Jan 2024
Response from Katie Y on Mar 25, 2024
Hello Matthew, Thank you for choosing to stay with us. We're happy to hear that you enjoyed your time at the Courtyard and we hope to see you again!

10/10 Excellent

Peter

Travelled with family
Very nice lobby. Lots of things close by / restaurants etc.
Stayed 1 night in Jan 2024
Response from Josie on Jan 29, 2024
Thank you for your positive feedback! We look forward to having you join us again soon!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly was given a little something special as it was our anniversary.. very nice gesture how thoughtful.
Stayed 3 nights in Jan 2024
Response from Josie on Jan 29, 2024
Thank you for your positive feedback! We're so thankful you decided to celebrate your anniversary with us and enjoyed your stay. We're all looking forward to seeing you for another special event!

10/10 Excellent

Cassandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Josie on Jan 9, 2024
Thank you for your positive feedback. We are really glad that you enjoyed your stay with us!

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, very clean. Staff were excellent and very polite! Will definitely stay there again!!!
Stayed 1 night in Dec 2023
Response from Josie on Jan 8, 2024
Thank you for your positive feedback. We are really glad that you enjoyed your stay with us and look forward to having you join us the next time you're in town!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Katie Y on Jan 10, 2024
Hi Rebecca, Thank you for taking the time to share your review with us. We are happy to hear that you enjoyed your stay and we look forward to the next time that you are in Kingston!

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service, very clean room. Bistro has great breakfast options (and dinning but we went to a restaurant for dinner) Close to many restaurants and not only fast food (swiss chalet, boston pizza walkable distance)
Stayed 1 night in Jan 2024
Response from Katie Y on Jan 10, 2024
Hi Cathy, Thank you for choosing to stay at the Courtyard! We are delighted to hear that you enjoyed your stay and the surrounding area. We look forward to welcoming you back in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kanika on Jan 6, 2024
Thank you for your feedback. We are glad that you choose us!

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kanika on Jan 6, 2024
Thank you very much for your feedback. We are always cherished to have you in our hotel. Thank you for choosing us! Have a wonderful day.

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Dec 2023
Response from Nathan W on Jan 4, 2024
Thank you for your positive feedback! We are glad you enjoyed your stay with us!

10/10 Excellent

Jen

Stayed 1 night in Dec 2023
Response from Nathan W on Jan 4, 2024
Thank you for sharing your positive feedback! We are glad you enjoyed your stay with us!

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023
Response from Nathan W on Jan 4, 2024
Thank you for sharing about your positive experience. We are glad you enjoyed your stay with us!

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very polite and friendly! The place was very nice!
Stayed 1 night in Dec 2023
Response from Jen on Dec 27, 2023
We are glad to hear that you enjoyed your stay with us! We hope to see you in the future!

10/10 Excellent

Arjun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nathan W on Jan 4, 2024
Thank you for sharing your positive feedback! We are glad you enjoyed your stay with us!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nathan W on Jan 4, 2024
Thank you for sharing your positive feedback! We are glad you enjoyed your stay with us!

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Nathan W on Jan 4, 2024
Thank you for sharing your positive feedback! We are glad you enjoyed your stay with us!

8/10 Good

Mars

Stayed 1 night in Dec 2023
Response from Kanika on Jan 6, 2024
Thank you for your positive feedback. We are really glad that you enjoyed your stay with us!

10/10 Excellent

Varun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay
Stayed 1 night in Dec 2023
Response from Nathan W on Jan 4, 2024
Thank you for sharing your positive feedback! We are glad you enjoyed your stay with us!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super easy and plenty of free parking with many stores and restaurants within walking distance.
Stayed 1 night in Dec 2023
Response from Katie Y on Dec 11, 2023
Hi Jonathan, We're so glad to hear that you enjoyed your stay with us! We love to see that our staff was able to put you at ease with the check in process and we look forward to seeing you again.

10/10 Excellent

Karla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean and modern.
Stayed 1 night in Nov 2023
Response from Pierre on Nov 29, 2023
We at the Courtyard are so pleased to hear you had a wonderful stay and we are looking forward to seeing you again on your next trip to Kingston.