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Reviews of Baymont by Wyndham Greenville OH

2.5 out of 5
Baymont by Wyndham Greenville OH
851 Martin St, Greenville, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 97 out of 197 reviews" "
Rating 8 - Good. 50 out of 197 reviews" "
Rating 6 - Okay. 25 out of 197 reviews" "
Rating 4 - Poor. 8 out of 197 reviews" "
Rating 2 - Terrible. 17 out of 197 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Helpful and polite
Stayed 3 nights in May 2024

6/10 Okay

Morgan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The property was not well marked and it looks like a call center from the front. The person that checked me in was nice enough, but I got a really strange vibe and it made me a little uncomfortable.
Stayed 1 night in May 2024

8/10 Good

Beth

It was kind of secluded, they refreshed our linens and it was quiet. There was a bit of a gap at the bottom of the door to the hallway which made me a little uneasy as it was just me and my daughter but other than that it was decent.
Stayed 2 nights in May 2024
Response from -Front Desk on May 20, 2024
Dear Guest, Thank you for your feedback. We're glad to hear that you appreciated the seclusion, the refreshed linens, and the quiet environment. We apologize for the gap at the bottom of the door and understand your concern, especially since it was just you and your daughter. We will address this issue promptly to ensure better security and comfort for our guests.

10/10 Excellent

Cathy, Coraopolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -Front Desk on May 20, 2024
Dear Guest,Thank you for the 5 out of 5 rating! We're thrilled to hear that you had a great experience. If there's anything more we can do to make your next stay even better, please let us know.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. The deluxe king room has a whirlpool jet tub, which was great!
Stayed 3 nights in May 2024
Response from - Front Desk on May 12, 2024
Dear Guest,We're delighted to hear that you had a nice stay with us! It's wonderful that you enjoyed the deluxe king room and found the whirlpool jet tub to be a fantastic addition to your experience. Providing amenities like this is all about ensuring our guests have a memorable and relaxing stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from - Front Desk on May 12, 2024
Dear Guest,Thank you for your perfect rating despite the TV channel issue. We're pleased to hear that you found the room clean and comfortable, and we appreciate your understanding regarding the limited TV channels. Your satisfaction is our priority, and we'll work to ensure that all aspects of your stay meet your expectations in the future. If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out. We look forward to welcoming you back for another great stay!

2/10 Terrible

Jeramiah

Business traveller
Disliked: Cleanliness, property conditions & facilities
I would never stay there again. Trashy, run down, and very loud.
Stayed 1 night in May 2024
Response from - Front Desk on May 12, 2024
Dear Guest,I'm truly sorry to hear about your disappointing experience. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. Please accept our sincerest apologies for the issues you encountered during your stay.We take your feedback seriously, and we're committed to addressing these concerns promptly to ensure that they're not repeated in the future. We'll work diligently to improve the cleanliness, maintenance, and overall atmosphere of our property to provide a more enjoyable experience for all our guests.Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. If there's anything else you'd like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us directly. We truly hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

10/10 Excellent

Mary J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 3 nights in Apr 2024
Response from - Front Desk on May 12, 2024
Dear Guest,Thank you very much for your perfect rating! Achieving a 5 out of 5 is a testament to our commitment to providing outstanding service and accommodations. We're thrilled to have met and exceeded your expectations, and we greatly appreciate your support. If there's anything more we can do to enhance your experience or if you have any feedback to share, please don't hesitate to reach out. We look forward to hosting you again in the future!

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from - Front Desk on May 12, 2024
Dear Guest,Thank you for your feedback and for rating your experience a 4 out of 5. We strive to provide the best possible service to all our guests, and your input is invaluable in helping us identify areas for improvement. If there are any specific aspects of your stay that we could have done better, or if you have any suggestions for how we can enhance our services, please don't hesitate to let us know. We're committed to continuously improving, and we hope to have the opportunity to exceed your expectations during your next visit. Thank you for choosing to stay with us!

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new property. Like that there is laminate on the floors instead of carpet.
Stayed 1 night in Apr 2024
Response from - Front Desk on Apr 24, 2024
Dear Guest,We're thrilled to hear that you appreciated the cleanliness and modernity of our property! Maintaining a clean and updated environment is a priority for us, and we're glad that our efforts were evident during your stay. Additionally, we're delighted that you liked the choice of laminate flooring instead of carpet—it's a feature we've implemented to enhance both cleanliness and aesthetics. Your satisfaction is important to us, and we're grateful for your positive feedback. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Brook

Travelled with partner
Liked: Amenities, property conditions & facilities
Checked in after 10pm. Greeted by a lovely human. Very accommodating.
Stayed 1 night in Apr 2024
Response from - Front Desk on Apr 20, 2024
Dear Guest, We're thrilled to hear that your late check-in experience was positive! Our team strives to provide exceptional service around the clock, and it's wonderful to know that you were greeted warmly and found our staff to be accommodating. Your comfort and satisfaction are our top priorities, and we're delighted that we could make your arrival a pleasant one. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We're here to ensure you have a fantastic experience from start to finish!

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel appeared to be in a strip mall without anything else being open. Restaurant next the the hotel was closed on Sunday as are most of the restaurants other than fast food places on Sunday. THE total ECLIPSE was occurring and the hotel was full. Greenville should have done a better job of overall hospitality on Sunday evening. Even a church could have done a spaghetti dinner! It certainly would have been better than fast food! I also got permission from the desk clerk to participate in a zoom call from 7-9 PM and to use the breakfast room. Part-way through the staff decided to clean the room and speak very loudly.
Stayed 1 night in Apr 2024
Response from - Front Desk on Apr 20, 2024
Dear Guest, We deeply apologize for any inconvenience you experienced during your stay, especially regarding the limited dining options and the disturbance caused by our staff. We understand the importance of providing a comfortable and accommodating environment for our guests, and it's clear we fell short of your expectations in this regard.Your feedback regarding the lack of open establishments in the area, particularly during such a special event like the total eclipse, is noted. We'll take this into consideration and work towards providing more options for our guests, especially during special occasions.Regarding the disturbance caused by our staff during your Zoom call, we sincerely apologize for this oversight. Our team should have been more considerate and respectful of your privacy and needs during your scheduled meeting. Rest assured, we will address this internally to ensure it doesn't happen again in the future.Thank you for bringing these issues to our attention. We truly value your feedback as it helps us improve our services and ensure a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional hospitality experience you deserve. If there's anything else we can do to make amends for your recent stay, please don't hesitate to let us know.

10/10 Excellent

Timothy

Stayed 1 night in Apr 2024
Response from - Front Desk on May 12, 2024
Dear Guest,Thank you very much for your perfect rating! Achieving a 5 out of 5 is a testament to our commitment to providing outstanding service and accommodations. We're thrilled to have met and exceeded your expectations, and we greatly appreciate your support. If there's anything more we can do to enhance your experience or if you have any feedback to share, please don't hesitate to reach out. We look forward to hosting you again in the future!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and everyone was helpful.
Response from - Front Desk on Apr 11, 2024
Dear Guest,We're happy to hear that you found our foundation spotless and that our colleagues were useful during your visit. Giving a spotless and inviting climate is a main concern for us, and we're satisfied that we measured up to your assumptions. Much thanks to you for deciding to remain with us, and we desire to invite you back again soon!

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel to be closed to my mother to help with my grand father’s funeral. I thought it was gonna be nice until my husband found a bedbug on the pillow. A freaking bed bug! The worst part is the room we got was a double queen and my boys slept in the other bed. I had my husband put it in a baggy ALIVE. I was furious!!!! Who wouldn’t be? That is a disgusting bug and I am sure there’s more and I’m sure it’s an expensive problem to get rid of and a hard one if that. Take care of your hotel! I don’t plan on bringing bugs home with me and to my home! I brought the alive bug to the counter told her about it and handed it to her. I heard no apologies and nobody cared enough to speak to me and no manager! My husband asked they are just okay with it? Obviously! Anyone with sense would have been embarrassed! I’m not usually an angry person but I came here to plan a funeral not to possibly bring bed bugs home! The fact nobody cared bothers me more. I definitely do not recommend this hotel! Unprofessional and disgusting! Take care of your family and go elsewhere!
Stayed 1 night in Mar 2024
Response from - Front Desk on Mar 28, 2024
Dear Guest, We deeply regret the distressing experience you encountered during your stay. Immediate action has been taken to address the reported pest issue, and thorough inspections are underway to prevent any recurrence. We apologize for the lack of response from our staff and the inconvenience caused. Your feedback is invaluable, and we are committed to ensuring the highest standards of cleanliness and guest satisfaction. Please accept our sincerest apologies, and if there's anything further we can do to assist you, please don't hesitate to reach out directly.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Mar 2024
Response from - Front Desk on Apr 11, 2024
Dear Scott,We're grateful for your understanding and apologize again for any inconvenience caused. Your comfort is important to us, and we're committed to ensuring a peaceful stay for all our guests. Should you choose to stay with us again, we'll do our utmost to provide a more serene experience. Thank you for your feedback.

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from - Front Desk on Mar 21, 2024
Dear Guest, Thank you so much for awarding us a full star rating! We're thrilled to hear that you had an excellent experience during your stay. Our team works hard to ensure that every guest has a memorable and enjoyable time with us, and it's incredibly rewarding to see that reflected in your feedback. We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

2/10 Terrible

Joseph

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could share pictures I would. This place is terrible and dirty. Hopefully I get my refund
Stayed 1 night in Mar 2024
Response from - Front Desk on Mar 18, 2024
Dear Guest, We sincerely apologize for any inconvenience or disappointment you experienced during your stay. Your feedback is of utmost importance to us, and we take your concerns very seriously.We assure you that cleanliness and guest satisfaction are our top priorities, and we will investigate the issues you've raised immediately to address them effectively.Thank you for bringing these matters to our attention. We value your feedback as it helps us improve our services for all our guests.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from - Front Desk on Mar 13, 2024
Dear Scott,Thank you for highlighting the cleanliness of our facilities. We strive to maintain high standards of cleanliness throughout our property to ensure a comfortable and pleasant stay for all our guests. We appreciate your recognition of our efforts and look forward to welcoming you back for another enjoyable experience in the future.

8/10 Good

Mary J

Stayed 5 nights in Mar 2024
Response from - Front Desk on Apr 11, 2024
Dear Guest,We're excited to hear that you found our foundation spotless and that our colleagues were useful during your visit. Giving a perfect and inviting climate is a first concern for us, and we're satisfied that we measured up to your assumptions. Much obliged to you for deciding to remain with us, and we desire to invite you back again soon!

10/10 Excellent

Cheryle

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from - Front Desk on Feb 28, 2024
Dear Cheryle, "Thank you for your glowing 10-star review! We're delighted to hear that your stay with us exceeded your expectations. Our team works tirelessly to ensure every guest feels welcomed and well taken care of. We apologize for any inconvenience caused by the temporary disruptions and appreciate your understanding. We're pleased you found the nearby food options convenient and look forward to providing you with another outstanding stay in the future."

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from - Front Desk on Feb 28, 2024
Dear James, We are thrilled to receive your 10-star rating and appreciate your kind words! Ensuring our guests have a memorable and enjoyable stay is our utmost priority. We apologize for the temporary inconvenience you experienced due to the water outage and construction noise. Your feedback is invaluable, and we will address these issues promptly. We're glad you found the nearby food options convenient and hope to have the pleasure of welcoming you back for another exceptional stay soon.

6/10 Okay

Mary J

Business traveller
They turned the water off for several hours. And then they were doing construction all day. I work nights, and it was noisy. It’s in a remote area of town. But food is only 5 mins away.
Stayed 4 nights in Feb 2024
Response from - Front Desk on Feb 28, 2024
Dear Mary, We apologize for the inconvenience caused by the water outage and construction noise during your stay. Your comfort is our priority, and we understand the disruption, especially for night workers. We'll work to minimize such disturbances in the future. We appreciate your understanding and are glad you found nearby food options convenient. Please accept our apologies and know that we value your feedback to improve our services.

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff, very clean room. Complimentary breakfast was good.
Stayed 1 night in Feb 2024
Response from - Front Desk on Feb 28, 2024
Dear Joe, It's fantastic to hear about your positive experiences with the extremely friendly staff, the cleanliness of your room, and the quality of the complimentary breakfast. Providing feedback like this is valuable for both the hotel staff and future guests. If you haven't already, consider leaving a review online or directly sharing your compliments with the management. It not only acknowledges the hard work of the staff but also helps others make informed decisions when choosing accommodations. Enjoy the rest of your stay!

10/10 Excellent

Cleo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so good
Stayed 1 night in Feb 2024
Response from - Front Desk on Feb 22, 2024
Dear Cleo, We're delighted to hear that you found our staff to be exceptional. Providing excellent service is a top priority for us, and we're thrilled that our team exceeded your expectations. We look forward to welcoming you back for another wonderful experience.

2/10 Terrible

kristi

Travelled with family and small children, Travelled with pets
Disliked: Property conditions & facilities
Staff was polite. The facility was dirty and smelled awful. The shower in my room did not work. Secured doors to exterior did not lock properly.
Stayed 1 night in Feb 2024
Response from - Front Desk on Feb 22, 2024
Dear Kristi, We're grateful for your acknowledgment of our polite staff. However, we sincerely apologize for the cleanliness issues, unpleasant odor, malfunctioning shower, and door lock concerns you encountered. Rest assured, we're addressing these promptly to ensure a more comfortable experience for our guests.

6/10 Okay

Roy

Business traveller
Water pressure for showers was almost none existent
Stayed 1 night in Feb 2024
Response from - Front Desk on Feb 10, 2024
Dear Guest, We sincerely apologize for the inconvenience you experienced with the water pressure during your shower. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short in this aspect. Rest assured, we will promptly investigate and address the issue to ensure that it is resolved to the highest standards. Your feedback is invaluable to us, and we thank you for bringing this matter to our attention.

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear things through the walls
Stayed 1 night in Feb 2024
Response from - Front Desk on Feb 16, 2024
Dear Guest, I apologize for any inconvenience caused by noise transmission through the walls. Rest assured, we take guest comfort seriously. We'll investigate the issue promptly and implement necessary measures to minimize sound disturbance, ensuring a peaceful stay for all our guests. Thank you for bringing this to our attention.

8/10 Good

Larry

Liked: Cleanliness, staff & service
It is a good night's stay for the price. The bed was comfy. The breakfast met our needs. We really appreciate a place that welcomes our dog too! The shower was pretty pitiful and please fix your ice maker! It has been broken for over a month now.
Stayed 2 nights in Feb 2024
Response from - Front Desk on Feb 9, 2024
Dear Guest, Thank you for your review and for choosing our hotel. We're delighted you enjoyed the comfortable bed, breakfast, and our pet-friendly policy. We apologize for the issues with the shower and the ice maker; rest assured, we're addressing these promptly to improve your future stays.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from - Front Desk on Feb 9, 2024
Dear Guest, Thank you for the full rating and positive feedback! We're thrilled to hear that you had a great experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future!

8/10 Good

LORI

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from - Front Desk on Feb 3, 2024
"We're overjoyed by your positive feedback! It fuels our dedication to providing outstanding experiences, and we look forward to your next visit."

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Next to Cracker Barrel
Stayed 2 nights in Jan 2024
Response from - Front Desk on Feb 3, 2024
"Your positive rating is truly appreciated! It inspires our team to continue delivering top-notch service, and we eagerly anticipate your return."

10/10 Excellent

joyce, bellefontaine

Travelled with partner
Liked: Staff & service
Looked to be in process of upgrading. Somethings newer like locks and appliances, but shower was worse for wear, lamps and bedding were old and dingy.
Stayed 1 night in Jan 2024
Response from - Front Desk on Mar 13, 2024
Dear Joyce,Thank you for your feedback. We're glad you noticed our ongoing upgrades, including new locks and appliances. We apologize for any disappointment with the condition of the shower, lamps, and bedding. Your comments are valuable as we continue to improve our facilities. We appreciate your understanding and hope to provide a more satisfying experience on your next visit.

10/10 Excellent

Cleo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet
Stayed 2 nights in Jan 2024
Response from - Front Desk on Feb 3, 2024
"Your positive rating brightened our day! We're delighted to have exceeded your expectations and can't wait to welcome you back."

6/10 Okay

Verified traveller

Liked: Staff & service
Good location
The hotel was mostly clean and the bedding was comfortable. Overall in an older, run down condition. The window had a few big cracks. Lacking directional signs inside. The breakfast was very poor, with premade sandwiches that I threw away. The toast and yogurt worked for breakfast. They did have fresh apples and bananas. The location was great, and the reason I stayed there.
Stayed 1 night in Jan 2024
Response from - Front Desk on Feb 3, 2024
Thank you for sharing your feedback. We appreciate your compliments on cleanliness and comfortable bedding. I apologize for any inconvenience caused by the aging aspects; we're actively addressing maintenance issues. Your comments about breakfast are noted, and we're working to enhance our offerings. We're delighted you found our location convenient and hope to provide an improved experience on your next stay.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was quiet and comfortable
Stayed 1 night in Jan 2024
Response from - Front Desk on Feb 3, 2024
"Thank you for the positive feedback! Your support inspires us to strive for even greater heights."

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay as always !! Great staff , environment an place !!! Always our go to place in Greenville... Bonus the Jacuzzi tub rooms 😍😍
Stayed 1 night in Jan 2024
Response from - Front Desk on Feb 3, 2024
"We're delighted with your positive rating! Your satisfaction fuels our commitment to excellence."

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay for everyone
Stayed 1 night in Jan 2024
Response from - Front Desk on Jan 9, 2024
Thank you for your kind words! We're thrilled to hear that you had a great stay at our hotel. Our team takes pride in providing exceptional service, and it's rewarding to know our efforts contribute to a positive experience for our guests. We look forward to the pleasure of hosting you again in the future. Safe travels!

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from - Front Desk on Feb 3, 2024
"Your positive feedback made our day! We're honored to have met your expectations and can't wait to exceed them during your next visit."

6/10 Okay

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I needed a place to sleep for the night. Stayed at a Motel 6 for an hour. That’s when I realized the room was infested with bed bugs. Drove 45 minutes to Baymont in Greenville and booked a room whilst sitting in the parking lot. It’s cheaper that way 😉 I went inside to check in and the woman at the desk told me I had to pay a $100 dollar deposit. I said I didn’t notice that on the website, but whatever, I need a room. Also, the woman checking in, prior to my arrival, was not charged this deposit. The desk clerk informed me that there was nothing she could do, as the system wouldn’t allow her to bypass it 🙄 At any rate, I stayed the night, and everything was top notch, as far as comfort, cleanliness, etc. The staff was nice, except for the condescending vibe I caught from the first woman. The next day I got a notification from my bank saying there was another 100 transaction. Watch your back. And your wallet.
Stayed 1 night in Jan 2024
Response from Front desk on Jan 9, 2024
Thank you for choosing Baymont in Greenville. We appreciate your feedback and apologize for any inconvenience. The 100 deposit is a standard policy to cover incidentals and is communicated on our website. We'll address the issue with our staff's communication and strive to enhance your experience in the future. If you have further concerns, please contact us directly.

10/10 Excellent

charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Response from - Front Desk on Feb 3, 2024
"Thank you for the positive rating and kind words! Your satisfaction is our ultimate goal, and we're committed to ensuring every visit is as enjoyable as this one."

8/10 Good

Shea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, good breakfast, and kind staff.
Stayed 1 night in Dec 2023
Response from - Front Desk on Feb 3, 2024
"Thrilled to receive your positive feedback! Your happiness is our priority, and we look forward to consistently delivering the excellent service you deserve."

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Folks were very courteous and helpful! Highly recommend!
Stayed 27 nights in Nov 2023
Response from - Front Desk on Feb 3, 2024
"Your positive rating made our day brighter! We're so pleased to have met your expectations and can't wait to welcome you back for another outstanding stay."

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023
Response from - Front Desk on Jan 9, 2024
Thank you for your kind words! We're delighted to hear you had a great stay at our hotel. Our team works hard to ensure a comfortable experience for all guests. We look forward to welcoming you back on your next visit!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from - Front Desk on Feb 3, 2024
"Thank you for taking the time to share your positive experience! Your kind words motivate us, and we're dedicated to making every stay as exceptional as the one you enjoyed."

10/10 Excellent

HAZEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from - Front Desk on Feb 3, 2024
"Your positive review warms our hearts! It's fantastic to know you had a great time, and we're committed to ensuring each of your visits is just as wonderful."

8/10 Good

Jim

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from - Front Desk on Feb 3, 2024
"Your positive rating made our day! We're delighted you enjoyed your time with us and can't wait to welcome you back for another exceptional experience."

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Awful
Front desk is as not very respectful, and could hardly understand. Mold from water in bathroom, wall damage around AC, one of the door locks didn’t work.
Stayed 1 night in Dec 2023
Response from - Front Desk on Dec 8, 2023
We appreciate your response and sorry that you had a issue with the room, and I hope that you inform at the front desk agent at the check out time. and we will pass this message to the related team and we will resole this.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 7, 2023
"We're delighted to hear that you enjoyed your stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience soon."

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023