Double Room, 2 Double Beds, Smoking
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Reviews of Days Inn by Wyndham Charlotte Northlake

2 out of 5
Days Inn by Wyndham Charlotte Northlake
4924 Sunset Rd, Charlotte, NC

Reviews

4.4
Rating 10 - Excellent. 50 out of 725 reviews" "
Rating 8 - Good. 64 out of 725 reviews" "
Rating 6 - Okay. 130 out of 725 reviews" "
Rating 4 - Poor. 165 out of 725 reviews" "
Rating 2 - Terrible. 316 out of 725 reviews" "

4.4/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Sabrina

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Not the cleanest. Staff at front was rude. The free continental breakfast wasn't good
Stayed 1 night in May 2024
Response from GM on May 22, 2024
I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay. I am sorry to here about the issues you had during your stay with us. I will investigate the matter and make sure that it would never happen again.Once again, I am sorry for the inconvenience. GM

4/10 Poor

Sean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrive it looks very run down, once checked into our room it was suppose to be non smoking and it smelled like smoke, i made 2 room reservations and they gave one away before i got there, the room we did get the sink was leaking and the bathroom was a mess, no pillows or a comforter on the bed. Very disappointed
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Good morning, I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay.I am sorry for the issues that occurred during your stay with us. I will take the opportunity to address my staff. So these issues will not occur again. Once again, I am sorry for the inconvenience. GM

2/10 Terrible

Nemanja

Business traveller, Travelled with partner
Disliked: Amenities
Terrible experience, we arrived around 12:20am in morning, nobody was in front desk , we was waiting 2hr to someone show up, but nobody did Please avoid this hotel!
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Good morning, Thank you for choosing the Days Inn Charlotte Northlake. I am sorry when you arrived at 12.20am. There was nobody at the front desk. My night auditor had a family emergency. She had to leave the property immediately because her youngest child had to be taken to the hospital. I ended up contacting another front desk agent to cover her shift. But it took that agent about 2 hours to get to work. Once again, I am sorry for the inconvenience. General Manager

4/10 Poor

Christina, Huntsville

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff quiet and unfriendly at check in. We had two non smoking rooms. They stunk so bad of smoke. The smoke detector was missing, a picture was half burned, the toilet seat was browned and peeling, mirror off the wall sitting on the floor leaning against the wall. Tiny doll size pillows that were lumpy. “Breakfast” was a jug of milk beside stale Raisin Bran. Very dissatisfied
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Good morning, I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay.I am sorry to hear about the issues you had with your stay. I will investigate and address these problems with my housekeeping and maintenance staff. So it would not happen again. I am also sorry about breakfast. We are currently renovating the breakfast area. That's why the breakfast are limited and is more a grab and go breakfast. Since the breakfast area is being renovated. The kitchen is also being renovated and that's the reason why we can not prepare a proper continental breakfast. Once again, I am sorry for the inconvenience.

4/10 Poor

David

Travelled with partner
Disliked: Property conditions & facilities
rooms smelled, paper thin walls, plumbing didn’t work
Stayed 1 night in Mar 2024
Response from Stefan on Mar 25, 2024
I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay.I am sorry to hear about the room smelled and the plumbing did not work. I will address these issues with my housekeeping and engineering team. So these problem would not occur again. Once again, I am sorry for the inconvenience. Thank you and have a great day!GM

10/10 Excellent

Mary

Travelled with family
Liked: Staff & service, property conditions & facilities
Front desk JJ was pleasant and very helpful! I would stay here again.
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Thank You for choosing the Days Inn Charlotte Northlake. I hope you enjoyed your stay with us.We strive for exceptional customer service. Kindly contact me, if you have any questions and/or comments regarding your stay.I look forward to seeing you again soon!Warmest Regards,

2/10 Terrible

Savannah

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don’t mind having crummy floors, beds that were just remade with dirt in them and what ever crumbs were left behind from the previous occupants then this is the place is great. Walked in to trash on the floor and Made the egregious mistake of going barefoot for 2 minutes from the bed to the bathroom and my feet were black on the bottom by the time I got back to the bed. Slept on top of the covers because when I opened up I saw visible dirt in and on the sheets I guess they don’t clean after every guest? Staff was mildly friendly overall just a place to rest if you can lower your standards. Wanted to rate it 0/5 but I apparently can’t go as low as their cleaning quality.
Stayed 1 night in Feb 2024
Response from Stefan on Feb 19, 2024
I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay.Please feel free to contact me, so we can discuss any problems you may have experience during your stay. I am sorry to hear about the crummy floors and the beds that look like they were remade. I will investigate the matter and speak with my housekeeping staff, so that this issue will not happen again. Once again, I am sorry for the inconvenience. Thank you for choosing the Days Inn Charlotte Northlake and I hope we have another opportunity to serve you.GM

6/10 Okay

Nancy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The people that I dealt with were OK I’m not saying that they were bad at people. They were just nonchalant and very strictly straightforward not trying to help, but there was only one young lady with some glasses and she was a really nice girl.
Stayed 3 nights in Dec 2023
Response from GM on Dec 19, 2023
Good morning, I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay. I'm sorry for the inconvenience about my staff. I will address the issue with my staff, so this will not happen again. Once again, I'm sorry for the inconvenience. Thank you and have a great day!

2/10 Terrible

Kathryn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
AWFUL, DIRTY, DANGEROUS. RUN - DON'T WALK IN THE OTHER DIRECTION! Check in clerk was fine, bed was (hopefully) clean and comfortable, and other than that this was the filthiest, most godawful motel I've ever stayed at. Sharp, broken tile on bathroom floor threshold, moldy soft spot above shower head, dead bolt did not work, 1/2" gap between door and floor, very dangerous outlets and light switches, and yep - the best yet - COCKROACHES, AND ANTS on the bathroom floor in the middle of the night, and big bugs crawling around on the window curtains. I mean, why wouldn't they come in to a nice, safe environment with a critter freeway right under the room door! The walkways outside are filthy, and the ceiling panels in the elevator were broken and almost falling out. Aesthetically - weird different colored paint spots on walls, and chipped bathtub. We were exhausted after a long day of travel so just grabbed a somewhat reasonably priced motel right off I-77 - and didn't read the reviews. HUGE mistake. If I can muster the energy I will report them to the health department.
Stayed 1 night in Nov 2023
Response from Stefan on Nov 15, 2023
I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay. I will investigate the matter and I will meet with the maintenance and housekeeping staff. Once again, I am sorry for the inconvenience.Thank you and have a good day!

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The police were there upon our arrival delaying our check in time till 4:00 not 3;00 as advertised. No explanation as to reason of their presence. Walls we’re dirty a foot or more high . Pubic hair on toilet lid. Feces spot on toilet lid seat. Air conditioner sounded like a train running through our room when running all night. Thank goodness there was a latch and deadbolt on door , as it didn’t close properly. My wife wanted to jam a chair under door handle to feel more secure. We arrived down for breakfast at 8:30 AM only to find one slice of bread !! No fruit, muffins, nothing. I asked the staff where danish anything other one slice of bread and he said he would get me another piece of bread and I could make a peanut butter sandwich!! He went and got me another slice of bread , that clearly had been in freezer. Coffee was ice cold . Elevator started it had not been inspected since 2020. Since we had to use it to get to our 3rd floor room , it was unnerving. Shouldn’t they have had yearly inspections?? We’ve stayed in Days Inn many times and have never been so disappointed in total experience.
Stayed 1 night in Oct 2023
Response from Stefan on Oct 30, 2023
Good morning, I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay. I am truly sorry for the inconvenience. I will be investigating this matter. I also be talking to the housekeeping department and maintenance staff about these issue. Once again, I am sorry for the inconvenience.Thank you and have a great day!

10/10 Excellent

lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing late night front desk clerk always!
Amazing front desk staff very nice, helpful and knowledgeable as always! Travel frequently for work, and always a delight to stay here It may not be the newest property or swankiest, but functionality and a staff that actually makes the experience personable and enjoyable makes up for the difference and some! Even at 4am when I arrived in town, I was greeted with the same kindness that I would have been earlier in the evening, as this was after the night audit was done so i usually get attitude from most properties, not here! Had great customer service skills and he always strikes up a great conversation! Thanks again!
Stayed 1 night in Oct 2023
Response from Stefan on Oct 26, 2023
Thank You for choosing the Days Inn Charlotte Northlake. I hope you enjoyed your stay with us.We strive for exceptional customer service. Kindly contact me, if you have any questions and/or comments regarding your stay.I look forward to seeing you again soon!Warmest Regards,General Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very worn down place. Check in is 3pm stated on website get their and he informs me their sign says 4pm. come back at 5 and told we dont take cash very rudely by a different associate, have to go 20 mins out of my way to deposit cash in bank to use card. Finally check in at last minute room is dreary and smells. Not in the best area unfortunately. Then all night all you can hear is others around and non stop sirens. Come to find out when I checked out the next morning they had trouble in the front office. Also when the phone was picked up to be moved over the line had been cut so NO PHONE! Thankful we didn't have an emergency during the night as we didn't know there was no working phone in room.
Stayed 1 night in Oct 2023
Response from Stefan on Oct 23, 2023
I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay. I am currently investigating this matter and I am truly sorry, for the inconvenience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it
Stayed 4 nights in Sep 2023
Response from Stefan on Sep 25, 2023
Thank You for choosing the Days Inn Charlotte Northlake. I hope you enjoyed your stay with us.We strive for exceptional customer service. Kindly contact me, if you have any questions and/or comments regarding your stay.I look forward to seeing you again soon!

6/10 Okay

yeimy

Travelled with family
Disliked: Cleanliness
estaba sucia
Stayed 1 night in Jul 2023
Response from Stefan on Aug 2, 2023
Lo siento por las molestias. Por favor, infórmenos de inmediato, para que podamos hacerlo bien. Una vez más, lamento las molestias.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The AC wasn’t working at all and the room was hot. We were so tired after a 12 hours drive to complain or change room. Most outlets weren’t working. Cleanness of the room was just ok. When we told the person in the counter about it they just said “ok, we will take care of it”, seems like they already know about the problem.
Stayed 1 night in Jul 2023
Response from Stefan on Aug 2, 2023
I am sorry for the inconvenience. Next time please let us know and we will try to make it right. Once again, I am sorry for the inconvenience.

2/10 Terrible

Trevor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The pool had bags of trash in it. There was windows with OSB board covering them the bath tub had a stain on the bottom of it like it hadn’t been cleaned in months. There were stains on the bedding and bugs crawling under the mattress. Pictures posted on hotels.com are no where near what this roach motel looks like. Definitely not a recommended stay.
Stayed 4 nights in May 2023
Response from Stefan on Jul 15, 2023
Good morning, please note that there is no pool at our property.

2/10 Terrible

Porsha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was dirty, front desk assigned me two rooms that were already occupied. Got water didn't work.
Stayed 2 nights in May 2023

4/10 Poor

Taio

Disliked: Staff & service, property conditions & facilities
The photos in the advertisement are misleading.

2/10 Terrible

Rick

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel under construction, scary area. I do not recommend this hotel.
Stayed 3 nights in Apr 2023

2/10 Terrible

Kimberly

Business traveller
Disliked: Staff & service, amenities
Staff os nasty in the office
Stayed 1 night in Feb 2023

10/10 Excellent

Jeannie

Stayed 1 night in Feb 2023

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
close to freeway. dirty with bugs and holes in blanket. outside people walking around asking for cigs.

2/10 Terrible

Melanie

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Michael

Stayed 1 night in Oct 2022

10/10 Excellent

michael

Stayed 1 night in Oct 2022

8/10 Good

Danielle

Stayed 1 night in Oct 2022

10/10 Excellent

Albert

Travelled with family and small children
Okay for short sleep over
Stayed 1 night in Sep 2022

2/10 Terrible

Samuel

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Aug 2022

4/10 Poor

Crystal

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like that I was lied to about the pool, had to switch rooms bc mine had 2 leaks in the bathroom, very unclean, rude and inattentive staff.
Stayed 3 nights in Jul 2022

2/10 Terrible

Jeanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel
It was horrible. Very dirty and the door conditioner was so loud you couldn't sleep and it was too hot to try to sleep without it. They offered to change rooms but the 2nd room was the same issue. Plus just outside or door was a disgusting used condom. Still never study there again.
Used condom
Stayed 1 night in Jun 2022

6/10 Okay

Ralph

Disliked: Cleanliness, property conditions & facilities
Only available hotel I could find on a terrible Charlotte airport travel weekend. A place to sleep and shower, that’s about it. Room was generally clean, but sheets had cigarette burns. Breakfast area is “under construction” but there’s trash and other junk that looks like its been in there for years. Breakfast is coffee, 2 kinds of cereal, and toast. Eating area is filthy. Any port in a storm. If my wife had been with me we would have been looking for another place. I got a few hours of sleep and moved in. Any port in a storm!
Stayed 1 night in Jun 2022

6/10 Okay

Julison

Travelled with family and small children
Liked: Staff & service
We needed a cheap place to stay as out days changed and the place we were at before could not accommodate, with that said you usually get what you pay for. The room was average size the bathroom small, the issue was mostly with the bathroom, the toilet did not flush correctly and each time you flushed it would leak. There was also bugs discovered, called a silverfish, though it was a harmless bug still not something I'd like to wake up too. The staff was friendly no issues with check in, for some reason I was checked out a day early so that caused some issues but they sorted it out quickly.
Stayed 2 nights in Jun 2022

2/10 Terrible

Joy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

4/10 Poor

william

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The whole property was dirty with cigarettes' butts the outside area. The room was a non-smoking but it had a faint smell of cigarette smoke. The attendant when checking in was not very friendly.
Stayed 1 night in May 2022

6/10 Okay

Amber

Travelled with family
Disliked: Cleanliness, staff & service
The guy working the front desk wasn’t that pleasant he was even sleeping on the job when I had to go back up there. My reservation said there was 4 guest 2 adults and 2 children so I was annoyed when there was only 2 towels and 2 wash cloths and when I went to the front desk to get more they said they didn’t have any. My daughter left her phone and we didn’t realize it until a couple hours later and the lady that let us back in the room to look for it was nice. It was ok for the night
Stayed 1 night in May 2022

2/10 Terrible

Tamara

Disliked: Cleanliness, amenities, property conditions & facilities
Will never stay here! Better off at a motel 6! Very very dirty, peeling paint, dirty walls, no standard pillows, misleading amenities, nonchalant staff upon check in, not well lit, felt unsafe, looked unsafe, given dirty linen, etc.
Stayed 1 night in Apr 2022

2/10 Terrible

Darlena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach infested rooms
Rooms had raoches parking lot had alot of traffic neighbors slammed doors all night
Stayed 3 nights in Apr 2022

6/10 Okay

Kelly, nassau

Travelled with group
Disliked: Amenities
The WiFi was not working.
Stayed 2 nights in Apr 2022

2/10 Terrible

Paul

Stayed 1 night in Apr 2022

8/10 Good

Christy

Liked: Staff & service, room comfort
Everything good except bathroom.
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Julie

Travelled with group
Disliked: Cleanliness, property conditions & facilities
It was okay
Stayed 2 nights in Feb 2022

8/10 Good

octavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
it was quite
Stayed 1 night in Feb 2022

10/10 Excellent

amy

Stayed 1 night in Jan 2022

2/10 Terrible

Jonetta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing else to say
Stayed 1 night in Nov 2021

4/10 Poor

VIRGINIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
when I booked the room, the photos shown were not even close to what the property looked like; room was lacking, very poor condition, breadfast was a joke---stale bread and cereal----the whole thing was a disappointment and if I hadn't just driven 12 hrs, I would have gone somewhere else.
Stayed 1 night in Oct 2021

4/10 Poor

Katelyn

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2021

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

LaDonna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
UPSET ABOUT RESERVATION
Got ready to check in was told by front desk staff that my reservation was cancelled.Called hotels.com to see why I wasn't able to check in was told by hotels.com that somebody would be getting in touch with but never heard from anyone.I would like to get a refund since I didn't stay at this location had to pay for another room at a different location...was very UNSATISFIED
Stayed 1 night in Sep 2021

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was still under construction, limited continental breakfast amenities. The room - walls and light switches were dirty with visible grime and smudges. The sheets were yellow from smoke (I requested non-smoking) and had holes in it. I did get clean sheets when I asked.
Stayed 2 nights in Sep 2021