On the beach, white sand, beach bar
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Reviews of Be Live Adults Only Los Cactus

3.5 out of 5
Be Live Adults Only Los Cactus
Av. Las Americas, Km 3, Varadero, Matanzas

Reviews

7.0

Good

Rating 10 - Excellent. 29 out of 131 reviews" "
Rating 8 - Good. 48 out of 131 reviews" "
Rating 6 - Okay. 26 out of 131 reviews" "
Rating 4 - Poor. 10 out of 131 reviews" "
Rating 2 - Terrible. 18 out of 131 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service
Charged $25 CUC for an early check in and then given substandard room. Was not told at the front desk during check in that there was a $2.00 a day extra charge for a key to use the safe. (Come on)?
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
During the entire stay, the air conditioner in the room was not cleaned, water was constantly flowing to the floor. The Jacuzzi baths in the area did not work.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2020

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good Hotel, Great beach
The food could do with being better, but it was OK. The beach and our room were excelent.
Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
I was very unhappy with my room. I paid for 'ocean view'. There is no such thing - we were in the line of rooms closest to the ocean, but you couldn't actually see it. What we saw was a wall of trees and bushes. Not at all what I expected. That's really false advertising.
Stayed 11 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well laid out and attractive site. Few problems with insects. Beautiful shrubbery. Great that no children but still uncomfortably loud at times during the day due to poor quality and overused amplifier and sound system. Peace and quiet, it seemed, was not the priority. Evening entertainments were fine. Tennis courts were cracking up but adequate. Rooms are spacious with balcony and views but fittings are cheap and worn - some don't function. Food and drink, whilst plentiful, are at best mediocre. Most staff, not all, were cheerful and helpful. There is a general need to incentivise by providing a continuous stream of tips throughout to room cleaning staff, bar staff, waiters, attendants....
Stayed 5 nights in Feb 2020

4/10 Poor

Verified traveller

Stayed 8 nights in Feb 2020
Response from The Management / La Dirección on Mar 16, 2020
Hello, We are sorry that we have not fully met your expectations. We will continue working to improve the quality of our services. Regards. Hola, Lamentamos no haber satisfecho completamente sus expectativas. Continuaremos trabajando para mejorar la calidad de nuestros servicios. Saludos.

2/10 Terrible

Giuseppe

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from The Management on Mar 16, 2020
Hello Giuseppe, We are sorry we were not meet your expectations. Thank you for your feedback. Regards,

6/10 Okay

Fleming, Edmonton

Travelled with group
Liked: Staff & service
Disliked: Amenities
Grounds were well kept and tidy. Beach was immaculate. Definitely in need of an upgrade. Food and liquor selection was minimal and not all areas of the hotel open.
Stayed 5 nights in Jan 2020
Response from The Management on Mar 16, 2020
Dear Fleming, Thanks for your feedback. We're sorry that we did not fully meet your expectations. We have addressed your comments to the management and the staff involved and we will work hard to improve the Food and Beverage Service in the hotel according to our possibilities.. Regards,

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2020
Response from Lizbeth- R Públicas on Jan 12, 2020
Dear Guest, Thank you for staying with us and for giving us your feedback. Sincerely, The Management

8/10 Good

Patricia, Calgary

Travelled with partner
Liked: Staff & service, amenities
I thought for the price, this was a great value, veranda was lovely, food and bar staff very good and friendly, food offerings were surprisingly good and creative. Beach and water were amazing. Inroom towels and bedding were a bit sad and we both got bitten ferociously by bedbugs. Front desk staff were rude and not very helpful
Stayed 7 nights in Dec 2019
Response from Lizbeth-Guest Relations on Jan 5, 2020
Dear Lilyan, Thank you for staying with us and for giving us your feedback, We will check on the issues reported. Sincerely The Management

8/10 Good

Firas, Baghdad

Liked: Staff & service
It's a quite resort and close to city centre Food is bad and no rent a car Needs renovations
Stayed 2 nights in Dec 2019
Response from Lizbeth-Guest Relations Manager on Dec 11, 2019
Dear Firas, Thank you for staying with us and giving us your feedback. Your comments are greatly appreciated and will be considered in our action plans. Sincerely, The Management

2/10 Terrible

Francois

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Cactus Varadero
This was a horrible experience, besides the beach that is lovely the comfort and cleanliness as well as the food were awful, the ambiance is disgusting .
Stayed 1 night in Nov 2019
Response from Lizbeth-Guest Relations on Dec 5, 2019
Thank you for your feedback. Sorry for not providing the level of service expected. Your comments will be considered by our F & B Manager and the Chef to improve the food quality.

4/10 Poor

Gerry,Nitza

Travelled with family
Disliked: Amenities
Need to improve variety of food,the bar services very good but the food need to improve
Stayed 3 nights in Nov 2019
Response from Lizbeth-Guest Relations on Dec 5, 2019
Thank you for your feedback. Your comments will be considered by our F & B Manager and the Chef to improve the food quality.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Food need to improve 500%... please you guys have amazing grounds, the new head chef need to understand the bad impact he is making in this gorgeous place , the Beach amazing
Stayed 4 nights in Nov 2019
Response from Lizbeth-Guest Relations on Dec 5, 2019
Thank you for your feedback. Your comments will be considered by our F & B Manager and the Chef to improve the food quality.

10/10 Excellent

Julie, SC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, pools and beach. Easy access to golf course.
Stayed 2 nights in Nov 2019
Response from The Management. on Nov 25, 2019
Dear Julie, Thank you for staying with us and thank you for your feedback. We work hard to make our guests stay memorable. We would be more than happy to welcome you back anytime! Kindest regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money for stay and all inclusive drink and food. Well located next to beautiful beach Good service and food available for vegetarian.
Stayed 1 night in Nov 2019
Response from Lizbeth-Guest Relations on Nov 22, 2019
Thank you for staying with us and for posting your valueable comments.

8/10 Good

Bob

Stayed 3 nights in Nov 2019

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from The Managment on Oct 31, 2019
We regret not having satisfied all your expectations. We appreciate your feedback and we will continue working hard to improve the quality of our service. Sincerely,

6/10 Okay

Edna Lizeth

Liked: Cleanliness
Just an medium quality hotel.
Food is just the worst I have ever tried! Mosquitos will kill you l, the staff is not really friendly. Beach is amazing, rooms are clean and they had closed all the restaurants only the buffet works and it was really bad quality food. I’ll definitely not stay again there. The place is nice btw. But is not the best you will find in Varadero
Stayed 1 night in May 2019
Response from Lizbeth-Guest Relations Manager on Oct 17, 2019
Dear Guest, Thank you for giving us the feedback about your stay in our resort. Your comments are greatly appreciated and will be consider in our programs to upgrade the property. Sincerely,

2/10 Terrible

Sab

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cats birds in dining area ants in bed!!! And bathroom no air conditioming smell of meldew!!!
Stayed 2 nights in Jun 2019
Response from Lizbeth-Guest Relations on Jun 26, 2019
Dear Customer, Thank you for staying with us and for giving us your feedback that will allow us to improve the hotel services and facilities. Sincerely, The Management

8/10 Good

pauline, Mississauga ont Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Los cactus varadero
layover one night . nice grounds. would stay again
Stayed 1 night in Jun 2019
Response from Lizbeth-Guest Relations on Jun 19, 2019
Dear Pauline, Thank you for staying with us and for posting this positive feedback. We are looking forward to welcoming you again. Sincerely, The Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beach and some really nice staff. We like this hotel, its not too big and well located. Service is inconsistent.
Stayed 7 nights in May 2019
Response from Lizbeth-Guest Relations on Jun 16, 2019
Dear Guest Thank you for choosing our resort and for your feedback. We will work hard to make the service consistent. Sincerely, The Management

6/10 Okay

Rajendra

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in May 2019
Response from Lizbeth-Guest Relations on Jun 13, 2019
Dear Customer, Thank you for your feedback. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Lizbeth-Guest Relations Manager on Apr 22, 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival the hotel did not have our reservation. They also did not have a room or any record of us. After about 45 minutes they found us a room and charged me a large deposit that was to be refunded once and ‘if’ Thebes issue was solved. They didn’t admit hat this situation happens often to them, and thus I did not feel it was good customer service to not give the customer the benefit of the doubt and put the burden of proof upon us. The issue was resolved the next day and I was refunded without an apology. It’s it was just a bit crap to pay so much and come so far for that softball of experience.
Stayed 5 nights in Feb 2019
Response from Lizbeth-Guest Relations Manager on Mar 3, 2019
Dear Guest, Than you for giving us your feedback. We sincerely apologize for the problem you had with your reservation. As per hotel´s policy it is mandatory to ask for a deposit when a reservation is not on the system however you deserved the explanation and the apology therefore we will review our procedures with the Front Desk Manager. Sincerely, The Management

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst experience!
It was absolute nightmare. It rained inside the room!!
Stayed 1 night in Jan 2019
Response from Lizbeth-Guest Relations on Feb 21, 2019
Dear Guest, Thank you for giving us your feedback. We are very sorry for the inconveniences you had with the room due the bad weather. Sincerely, The Management

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Some workers was not that friendly, but others was great
Stayed 4 nights in Jan 2019
Response from Lizbeth-Guest Relations Maanager on Feb 21, 2019
Dear Customers, Thank you for choosing our resort and for giving us your feedback. We appreciate your comment regarding the staff and will look into it. Sincerely, The Management

8/10 Good

Jan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Little old
Little old, but friendly people and nice beach. Very good beds.
Stayed 2 nights in Jan 2019
Response from Lizbeth-Guest Relaitons Manager on Feb 21, 2019
Dear Customers, Thank you for choosing our resort. We are delighted to hearing you had a good time. The renovation of the property is included in our future projects. Sincerely, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Lizbeth-Guest Relaitons Manager on Feb 21, 2019
Dear Guest, Thank you for choosing our resort. We are glad to seeing you liked.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Lovely staff & beach but rooms need some TLC
Overall I really enjoyed our 4 days at Be Live Los Cactus, but I went in with fairly low expectations. I'm glad to say it exceeded almost all of them, though there is definitely room for improvement. From reviews online I'd been led to believe the food was inedible. This was far from the case. The food was varied and plentiful at the buffet restaurant, and while not gourmet dining, it was tasty enough. Remember that this is Cuba, where a decades-long embargo means they find it difficult to bring in many fresh ingredients. Despite this, the food was fine. The drinks were even better. The staff are mostly excellent - friendly and helpful. The pool was lovely with plenty of loungers, likewise the beach was gorgeous and not too over-crowded. They have kayaks and pedalos for free use. There didn't seem to be a queue for them at any point. They have 4 tennis courts, but just one set of rackets, however we did manage to grab them once for a game! The WiFi was fine (1 CUC for 1 hour and only available in common areas). The rooms are, unfortunately, very tired and in need of TLC. They also weren't particularly clean, with some cobwebs in corners etc. The bed sheets etc were always clean, but the little details of the room weren't. While we were there, they were re-painting outside, but this is cosmetic and really the rooms need renovating. Despite this, I'd stay again, and would wager that Los Cactus compares well v other hotels in the area.
Stayed 4 nights in Jan 2019
Response from Lizbeth-Guest Relations Manager on Jan 17, 2019
Dear Customer, On behalf of the staff from our resort Be Live Adults Only Los Cactus we thank you for choosing our resort and for posting your honest opinion about your stay with us. Your review is very helpful not only for us but also for our potential clients, cause you described very well our strong points but also the issues that can be improved. The renovation of the facilities is a priority for us due the age of the property, i am glad to inform you that we just finished the renovation of two buildings, and Be Live Hotels in conjunction with the Cuban Owner is working on a budget to complete the renovation of the facilities within the next years. You comments about the staff and the food are greatly appreciated since they have been working very hard to raise up the level of service. We expect you come back in a near future. Sincerely, The Management

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Lizbeth-Guest Relations on Jan 9, 2019
Dear Customer, Thank you for your feedback. We will continue with the upgrades in the property. We expect you can see the improvements. Sincerely, The Management

10/10 Excellent

Verified traveller

Stayed 14 nights in Dec 2018
Response from Lizbeth-Guest Relations Manager on Dec 25, 2018
Dear Guest, Thank you for giving us your feedback. We are happy to have you here. Merry Christmas!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018
Response from Lizbeth -Guest Relations on Dec 16, 2018
Dear Guest, Thank you for choosing our resort and for your feedback. We will keep working hard to make our client's holidays very memorable. Sincerely, The Management

8/10 Good

DeeDee, Dublin

Liked: Cleanliness, staff & service, room comfort
My room was fine with a beautiful view. The hotel itself shows signs of mild neglect and a lick of paint and some attention to thinks like rusty shower heads would make a major difference. On the other hand, this hotel represents excellent value for money and is located on one of Cuba's most spectacular beaches. All in all it was a lovely week.
Stayed 7 nights in Nov 2018
Response from Lizbeth-Guest Relations on Dec 5, 2018
Dear Guest, Thank you very much for choosing our resort and giving us your valuable feedback. The maintenance of the property is a permanent item in our agenda due the age of the property. We did some working in the air conditioning and hot water system in the summer, and we are currently renovating one of the two-storey buldings. Our goal is to renovate the rest of the facilities within the next two years. Thank you once again for helping us with your comments. Sincerely,

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Lovely staff, ok food and drink and the most important- access to the beautiful beach and sea. More activities during the evening needed as it was dark by 6 pm and not much was going on then. All the activities were happening during the day when most of the people were on the beach.
Stayed 6 nights in Nov 2018
Response from Lizbeth-Guest Relations on Nov 22, 2018
Dear Beata, Thank you for your feedback. We are delighted to hearing that you had a lovely stay and we assure you that your comments regarding the entertainment will be considered. Sincerely, The Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2018
Response from Lizbeth-Guest Relations Manager on Nov 7, 2018
Thank you for giving us your feedback. We will work hard to improve the facilities and services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018
Response from Lizbeth on Oct 6, 2018
We appreciate your feedback. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach with chairs and umbrellas. Staff is great. Very friendly, personable, most speak English. They were extremely helpful with info at front desk. I can not give this a higher grade because of the birds. Open air buffet allows birds to fly in and not just steal food but walk all over food. Staff seems tired of chasing them and management doesn't do anything about it.
Stayed 3 nights in Sep 2018

8/10 Good

Jaeho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Though not the best, worth the money definitely
You could find better all inclusive resorts in Varadero, but this place is nice, considering the price. Staffs are mostly friendly, and foods are not bad either. Wifi available at lobby and restaurants, not in your suite though. Recommendable.
Stayed 2 nights in Sep 2018
Response from Lizbeth-Expedia on Sep 8, 2018
Dear Jaeho, Thank you for choosing our resort for your holidays and for giving us your sincere opinion about your stay. It is gratifying to knowing that you had a nice time. We will continue with the upgrades to make of our resort one of the best in the area. Sincerely, The Management

10/10 Excellent

MarceF, El Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff overall, food was good, location is really nice, beach is beautiful, the rooms were clean and comfortable enough.
Stayed 1 night in Sep 2018
Response from Lizbeth Santiesteban-Guest Relations Manager on Sep 5, 2018
Dear Marce, Thank you for giving us your feedback. We are very happy to hearing that you had a lovely stay. We will keep working hard to maintain the excellent service. We are looking forward to welcoming you again. The Management

6/10 Okay

jose

Needs improvement
The resort is very nice, right on the beach that is beautiful. Plenty of chairs on the beach and amazing water. However, the rooms can be cleaner and updated. The buffet food was horrible, not to much variety. The staff that works at the buffet needs to be trained better to take care of the buffet area. The waiting staff was very friendly and tried their best to help everyone but were under staffed (we felt bad for them). The food in Restaurant 'Mojito' and 'International' was a little better and the atmosphere was nice. The reception staff was very helpful at check-in and check-out. All in all we had a nice time at the hotel but as a friendly suggestion to the hotelmanagement we would say: get help to train your buffet-staff and cooks to improve themselfs. Not worth 3 stars (yet).. mainly because the quality of the food.
Stayed 3 nights in Aug 2018
Response from Lizbeth Santiesteban-Guest Relations on Aug 30, 2018
Dear Clients, Thank you for choosing our hotel for your holidays and for sending us your impressions about your stay. A company that aspires to succeed has to pay the greatest attention to the guest's comments, so we assure you that yours will be considered in our action plans. Our hotel is now managed by a prestigious Spanish hotel chain and in the area of A and B we work hard guided by a new Director of A and B and a prestigious Spanish Chef. We hope to visit us in the future to be able to show you the advances. Sincerely, The management

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
polecam przepiękna plaża.
Bardzo przyjemny hotel z przepiękną plażą, mieliśmy pokój z widokiem na morze, co prawda na początku ten widok był przez palmy i musiałabym się wychylić żeby coś zobaczyć, ale po telefonie do recepcji następnego dnia nasz pokój został zmieniony i mogliśmy się cieszyć widokiem. Kuba jest ciężka do zwiedzania samemu i na taki wypad z siedzeniem w hotelu ten obiekt jest idealny. Bardzo duży teren ośrodka, smaczne jedzenie i zróżnicowane (po tygodniu już wszystko się powtarzało ale i tak było ok). Z minusów to czasami brakowało wina, drinki okropne, ale nie gorsze niż zwykle na all inclusive, jak było wino - czy to białe czy musujące - to było smaczne.
Stayed 6 nights in Jan 2020

4/10 Poor

Patricio

Disliked: Cleanliness, property conditions & facilities, room comfort
Mejorar higiene en comedor
El hotel no es malo, pero debe mejorar mucho la higiene en el comedor. Hay al menos una docena de gatos que merodean el comedor. Además se posan pájaros en el buffet y se comen la comida. Esto es habitual, no es algo esporádico.
Stayed 3 nights in Mar 2020
Response from arturo on Mar 31, 2020
Buenas tardes Agradecemos que sec omunicara con nuestro hotel,conocemos de la situacion de los animales en el area del buffet y estamos trabajando en ese sentido

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super séjour
Nous avons passé un super séjour, l’hôtel est sympa avec une belle vue sur la mer où on peut y voir le couché du soleil. Le buffet est plutôt pas mal, la piscine est top aussi.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Strandhotel nach kubanischem Standard.
Natürlich ist das Hotel schon etwas in die Jahre gekommen, aber es entspricht gutem kubanischen Standard. Vor allemn die vielen Liegen am Strand, der sowohl Sonnen- als auch Schattenplätze bietet, haben uns gut gefallen.
Stayed 2 nights in Mar 2020