Exterior

Reviews of Avid Hotels Bentonville - Rogers, an IHG Hotel

2 out of 5
Avid Hotels Bentonville - Rogers, an IHG Hotel
3402 Medlin Lane, Bentonville, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 437 out of 606 reviews" "
Rating 8 - Good. 113 out of 606 reviews" "
Rating 6 - Okay. 31 out of 606 reviews" "
Rating 4 - Poor. 14 out of 606 reviews" "
Rating 2 - Terrible. 11 out of 606 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Travelled with partner
Liked: Amenities
The hotel is located right next to a Super 8, and there was some sketchy behavior happening next door, but it was a nice enough experience.
Stayed 2 nights in May 2024

8/10 Good

bonita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity
Stayed 2 nights in May 2024

10/10 Excellent

Taquana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Katie vonRee, Asst. General Manager on May 23, 2024
Dear Taquana,Thank you for taking the time to leave us this wonderful review. We here at avid Bentonville strive very hard to make sure that every guest that chooses to stay with us has a wonderful experience. We hope to see you in the future and hope you continue to choose us for your traveling needsSincerely,

8/10 Good

Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New, clean, comfortable bedding. Pretty small rooms, no closet.
Stayed 3 nights in May 2024

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
It was more a place for quick travelers and not for people how expect more. No carpet in rooms,,,, not very nice nor appealing. Looked like a college dorm room.
Stayed 1 night in May 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Felt it was clean and safe. Breakfast choices very limited. Small parking area. Could hear people upstairs very easily.
Stayed 2 nights in May 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean, a little noisy but overall great for the budget and safe.
Stayed 1 night in May 2024

2/10 Terrible

Allyson

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Horrible customer service
Stayed 2 nights in Apr 2024

10/10 Excellent

Cassidy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2024

10/10 Excellent

Tracy, katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Peyton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and quiet. Getting into the hotel parking lot was a little confusing but staff was super friendly. Within walking distance from Cracker Barrel, Braum’s and Dennys.
Stayed 1 night in May 2024
Response from Katie vonRee Asst. General Manager on May 3, 2024
Dear Peyton,We’re so happy to hear you had a positive experience at avid Hotels of Bentonville-Rogers. Your review made our day! Our whole team works very hard to provide a quality experience for all of our guests and always enjoy hearing that they’ve done a great job. Thank you again for taking the time to tell us about your experience. We look forward to having you stay with us again in the future. Sincerely,

10/10 Excellent

Carl, Brinkley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Katie vonRee, Asst. General Manager on May 1, 2024
Dear Carl, Thank you for taking the time to tell us about your experience at avid BENTONVILLE - ROGERS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and helpful. Extremely clean. Breakfast options were better than most.
Stayed 1 night in Apr 2024
Response from Katie vonRee, Asst. General Manager on May 1, 2024
Dear Anne, Thank you for taking the time to tell us about your experience at avid BENTONVILLE - ROGERS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Business casual atmosphere.
Stayed 2 nights in Jan 2024
Response from Katie vonRee, Asst. General Manager on May 1, 2024
Dear Richard, Thank you for taking the time to tell us about your experience at avid BENTONVILLE - ROGERS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, safe hotel, conveniently located near to Crystal Bridges and other venues.
Stayed 2 nights in Apr 2024
Response from Katie vonRee, Asst. General Manager on May 1, 2024
Dear David, Thank you for taking the time to tell us about your experience at avid BENTONVILLE - ROGERS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

todd

Stayed 1 night in Apr 2024
Response from Katie vonRee, Asst. General Manager on May 1, 2024
Dear Todd, Thank you for taking the time to tell us about your experience at avid BENTONVILLE - ROGERS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Joseph

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Hotel was like a hospital room with no flare it was so basic and bare
Stayed 1 night in Apr 2024
Response from Katie vonRee, Asst. General Manager on Apr 27, 2024
Dear Joseph, thank you for taking the time to leave us a review. We are sorry to hear that you found our rooms to be basic and bare. In fact avid Hotels are designed with the quick overnight travelers in mind, as well as top notch cleanliness. The easiest way for us to achieve that is to minimize the extra flare in the rooms. Which is why we don't have carpet in our rooms, microwaves, coffee makers, etc. We hope that you might give avid another chance in the future. Thank you again for leaving us a review. Your feedback is very important to us. Sincerely,

6/10 Okay

Fang, City of Industry

Stayed 1 night in Apr 2024

10/10 Excellent

sharon

Travelled with partner
Minimal but good minimal. Incredible bed and pillows. Nice breakfast
Stayed 2 nights in Apr 2024
Response from Katie vonRee, Asst. General Manager on Apr 27, 2024
Dear Sharon, thank you for taking the time to leave us a review. Your feedback is extremely valuable to us. It gives us joy to hear that you enjoyed your experience with us! We hope to have the pleasure of having you stay with us again. Sincerely,

10/10 Excellent

Keobel

Stayed 3 nights in Apr 2024
Response from Katie vonRee, Asst. General Manager on May 2, 2024
Dear Keobel, Thank you for taking the time to leave us a review. We are happy to hear that you had a pleasant experience while staying with avid Bentonville-Rogers. We look look forward to having to stay with us again.

4/10 Poor

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katie vonRee, Asst. General Manager on May 1, 2024
Dear Laura,Thank you for sharing your thoughts about your stay. We appreciate you choosing our avid Bentonville Rogers for your travel needs and for doing business with IHG Hotels and Resorts. Our hotel works very hard to ensure the facilities and service we provide are superior, and I am sorry for what happened during your time with us. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I am confident that they will take the appropriate steps to improve. We hope you still choose IHG Hotels and Resorts properties for your future travels.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and prompt, polite service. Would highly recommend this hotel to anyone coming to the area
Stayed 1 night in Apr 2024
Response from Katie vonRee, Asst. General Manager on May 1, 2024
Dear Michael, We’re so happy to hear you had a positive experience at avid Hotels of Bentonville-Rogers. Your review made our day! Our whole team works very hard to provide a quality experience for all of our guests and always enjoy hearing that they’ve done a great job. Thank you again for taking the time to tell us about your experience. We look forward to having you stay with us again in the future.

10/10 Excellent

Jacob, West Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katie vonRee, Asst. General Manager on May 1, 2024
Dear Jacob, Thank you for taking the time to tell us about your experience at avid BENTONVILLE - ROGERS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katie vonRee, Asst. General Manager on May 1, 2024
Dear Katelyn, Thank you for taking the time to tell us about your experience at avid BENTONVILLE - ROGERS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Loved having a 24 hour beverage station available. Great location for us to easily travel to other towns we wanted to visit.
Stayed 2 nights in Mar 2024
Response from Katie vonRee, Asst. General Manager on May 1, 2024
Dear Tiffany, We’re so happy to hear you had a positive experience at avid Hotels of Bentonville-Rogers. Your review made our day! Our whole team works very hard to provide a quality experience for all of our guests and always enjoy hearing that they’ve done a great job. Thank you again for taking the time to tell us about your experience. We look forward to having you stay with us again in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property. The room was a bit small for our tastes but it worked well. Really like the breakfast and the coffee was great. Coverage at the front desk was a bit spotty. The fitness center was well equipped and open 24/7. We would come again for a one night stay.
Stayed 1 night in Mar 2024
Response from Katie vonRee, Asst. General Manager on May 1, 2024
Dear Michael,Thank you for taking the time to tell us about your experience at avid BENTONVILLE - ROGERS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jhomary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel. Very clean.
Stayed 2 nights in Feb 2024
Response from Katie vonRee, Asst. General Manager on Feb 28, 2024
Dear Brad, Thank you for taking the time to leave us a review. We're always happy to hear our guests have had a pleasant experience while staying with us. We hope to have you stay with us again in the future.

10/10 Excellent

RANDY, GLEN ALLEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, comfortable, quiet, new rooms with large bathrooms and walk-in shower. Fresh coffee 24/7 in the lobby area. Free breakfast, nice gym, plenty of free parking. Close to everything in Bentonville—Airport, Crystal Bridges Art Museum, Walmart Headquarters, etc.
Stayed 5 nights in Feb 2024
Response from Katie vonRee, Asst. General Manager on Feb 28, 2024
Dear Randy, Thank you so much for taking the time to leave us such a wonderful review! It always brings a smile to our face when we receive such positive reviews. We look forward to having you stay with us again in the future.

4/10 Poor

Brenda Elena

Business traveller
Liked: Cleanliness, property conditions & facilities
In all my stays at hotels I heard every noise EVERYWHERE it was not pleasant! Worst SLEEP EVER due to that .
Stayed 2 nights in Feb 2024
Response from Katie vonReer, Asst. General Manager on Feb 28, 2024
Dear Brenda, we appreciate you taking the time our of your day to leave us a review. It is disappointing to hear that we failed to meet your expectations during your visit with us. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Again, I apologize for not meeting your expectations and hope you might give us another opportunity to provide a more pleasant experience. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
It’s a room to shower and sleep, kinda. No coffee or ice bucket in room. One single office chair to sit. Not busy at all, yet rm 306 sounded like a herd of buffalo above us. Not a place for a couple to escape for R&R. Staff were no help because everything was someone else’s job and that person was never on site.
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was some issues at checkin with hotels.com and their system. They worked hard to figure out the problem. Otherwise, it was a great stay!
Stayed 2 nights in Jan 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jeancarlo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeancarlo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property

10/10 Excellent

Tina, Skiatook

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Quiet, away from the main street, which made it a little weird to find.
Stayed 1 night in Jan 2024
Response from Sincerely, Katie vonRee on Jan 24, 2024
Dear Tina, Thank you for taking the time to leave us this wonderful review. We here at avid Bentonville strive very hard to make sure that every guest that chooses to stay with us has a wonderful experience. We hope to see you in the future and hope you continue to choose us for your traveling needs.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
Room was very clean and met our needs. Hotel staff was very nice and breakfast was very delish.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Happy customer service representative. Clean throughout the hotel. Bonus, not heari ng house keeping at 9am.
Stayed 1 night in Dec 2023

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Yangshin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and nice room
Stay for a night on the way home from a family road trip. This was my first time to stay Avid and it was perfect. The room was clean and everything was great!
Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Melissa

Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Denise B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything I needed 24/7 coffee is the best idea ever Workout equipment in good condition
Stayed 5 nights in Nov 2023

8/10 Good

Joshuan

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything would be perfect if the breakfast was continental.
Stayed 3 nights in Dec 2023
Response from Sincerely, Katie v. Asst. General Manager on Dec 5, 2023
Dear Joshuan,Thank you for taking the time to tell us about your experience at avid BENTONVILLE - ROGERS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023