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Reviews of Jacobs Inn Barcelona

2 out of 5
Jacobs Inn Barcelona
C/ Amistat, 21-23, Barcelona

Reviews

9.4

Exceptional

Rating 10 - Excellent. 22 out of 29 reviews" "
Rating 8 - Good. 5 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Yasaswi Sri Sai

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Daniëlle - Front House Manager on Apr 27, 2024
Hello Yasaswi Sri Sai,Thank you for your review.We hope to see you again.Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Daniëlle - Front House Manager on Dec 19, 2023
Hello! Thank you for your review. Kindest regards,Daniëlle

10/10 Excellent

Marat, Tbilisi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartments are located in one of the best of Barna districts. There's quiet enough, a beach in a few minutes walk distance, a metro/bus stops nearby, a cafe and restoraunts just in a few steps.
Stayed 6 nights in Nov 2023
Response from Daniëlle - Front House Manager on Nov 28, 2023
Hello Marat, thank you very much for your review! I am sure this information will help other guests. Kind regards, Daniëlle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable & close to beach and main Street
Location is perfect close to beach and mainstreets. It's the cleanest hostel I have ever stayed in. They have a lot of cleaning people, cleaning kitchen, toilets and shower rooms regularly. I really appreciated this as I was nervous to stay in a hostel because I like clean toilets/showers. The beds were comfortable and have privacy curtains on each bunk and your own bed light, 1electric socket, 2 usb charging connectors. A lot of space in the kitchen to cook and store some food in the cupboards and fridge with labels on your name.
Stayed 5 nights in Oct 2023
Response from Daniëlle - Front House Manager on Nov 13, 2023
Hello! Thank you for your lovely comments. This makes us very happy. We take the safety of our guests very seriously. I am sure your comments will be helpful for future clients. We will be happy to accommodate you again soon. Kindest regards, Daniëlle Jacobs Inn Barcelona

10/10 Excellent

Oshay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Jana on Oct 18, 2023
Thank you so much Oshay for taking the time and evaluate us. We really appreciate it!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 7 nights in Jul 2023
Response from Aneta, Zero Barcelona on Aug 8, 2023
Hello Michael, Thank you so much for your lovely review!We appreciate your feedback and will let our team know!We hope to welcome you back soon!Best Regards, Aneta, Zero Barcelona

10/10 Excellent

Franklyn, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities clean and well-maintained. Staff friendly and accommodating, walk-in to the beach. Great experience, I recommend it!
Stayed 1 night in Jun 2023
Response from Aneta, Zero Barcelona on Jun 27, 2023
Hello Franklyn, Thank you so much for a lovely review! We are very glad you were able to enjoy your stay and our location near the beach, that you found our team helpful. Your compliments will be passed on!We hope to welcome you back soon!Kind regards, Aneta

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel
Super clean and very comfortable hostel, had everything i needed and felt safe and welcome
Stayed 3 nights in May 2023
Response from Aneta, Zero Barcelona on May 26, 2023
Hello Ruth, Thank you so much for this lovely review. We are very happy you have enjoyed your stay with us and we hope to welcome you back in the near future.Kind Regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Aneta, Zero Barcelona on May 9, 2023
Dear Sarah, thank you for your fantastic review! We hope to welcome you back soon!Kind Regards,

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort
Tried charging me to store my bags before check-in. I've stayed in hostels all around the world and they have not had a charge to store bags. Yet this is the 2nd hostel in Spain I have experienced this. After telling the girl on reception hpw dissapointed I was, she ended up letting me store my bags for free. The hostel is not quite as nice as it looks in the photos, although it's still nice enough. The 12 bed dorms are interal and have an window, which is only seen on one side of the room. It did feel a bit claustrophobic and the lights had to be on even during the day to really see. And the rooms got stuffy very quickly when the AC was off. The cleanliness.. the cleaners looked busy, but there were still areas that did nt look entirely clean. In the kithcne area, the tables still had the same marks after 2 days. Location is great, out of the business of the centre, but 20-30 mins by walk/metro to the centre. So close to the beaches. Rooms were nice and quiet and bed was comfy. If it's a calm hostel you are looking for, come here. Overall recommend, just a few considerations.
Stayed 3 nights in Oct 2022
Response from Jana on Dec 12, 2022
Hello James, we appreciate your honest feedback. We make sure that our housekeeping service improves every day, so thank you for letting us know your opinion. We hope you can come back to visit us again! Have a wonderful day. Kind Regards

10/10 Excellent

Nafkot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice staff. Clean.
Stayed 1 night in Sep 2022
Response from Kristina on Sep 28, 2022
Hi Nafkot,Thank you very much for leaving a feedback. We are glad you have liked our location and staff. Hope to see you again in the future.Kind regards,Zero Barcelona Team

4/10 Poor

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Hostel itself is “too modern”. They use an app to unlock doors, which means you have to carry your phone even if you are going to the toilet/shower and good luck if you run out of battery/have your phone stolen. Shower cabins are extremely small and there is no provision for storing above said phone while you are showering. The worst was that when I arrived at midnight, I was told my booking was cancelled (despite paying through Expedia a few weeks earlier). The girl at reception was nice - she said the room I booked (4-person with private bathroom) was no longer available and the best she could do is put me in 6-person shared bathroom. As it was midnight, it was too late to explore alternatives so all I could do was take it and go to sleep. A week later and there is still no refund for the fact I was in a much cheaper room (and not one I would have booked if I knew this was gonna happen). On the upside it’s next to the beach, in a safe area of Barcelona. Everything was clean and they had some activities to bring people together.
Stayed 3 nights in Jul 2022
Response from Jana on Jul 22, 2022
Hello Oleg, thank you very much for your honest feedback. We really apologize for any inconvenience with that cancelled booking. It was mistake from our side. We tried to accommodate you anyway and we offered the refund to Expedia already (as you booked via Expedia). They should get in touch with you soon. Regarding the phones, Once you made a check-in, you received confirmation code which can be used beside the app, so you can choose if you want to use the code or app for opening the doors. It is completely up to you. Generally we have positive feedback from our clients due to safety and security. We wish you wonderful day and one more time thank you for staying with us! Kind Regards

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hostel with friendly staff and good facilities. Take note of the location as it is not in downtown, otherwise it was great. Pros: rooms had locks and lockers had build in locks for lots of security. Beds had curtains and were very comfortable. Lots of showers. Good internet connection. Close to tons of cafés/ restaurants. Close to the beach. Notes: top terrace was closed. Far away from downtown; about 45min walk. Lack of instructions on how to get there from the airport. Fridge lacked shelf space.
Stayed 6 nights in Jul 2022
Response from Jana on Jul 22, 2022
Hello Erin, Thank you so much for taking time for writing review for us. We are glad you liked your stay in our hostel, our staff and our facilities. The area where the hostel is located is 5 min. from the beach and 10 min. walk to subway. You can get to the city center in 20-25 min by subway. We will make sure to post more information about how to get to the hostel. Thank you for your suggestion. We hope you will come back again in the future! Have a wonderful day!

10/10 Excellent

Aly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the friendliest I have ever met at any stay. The rooms and common areas were fresh and clean. Restaurants, beaches and transportation all just a stone toss away. The perfect hostel for Barcelona!
Stayed 5 nights in Jun 2022
Response from Jana on Jun 13, 2022
Hello Aly, Thank you very much for your feedback, we really appreciate it! We hope you had a great stay and you can come to visit us again! Have a wonderful day! Best Wishes, Zero Barcelona Team

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top!
Stayed 1 night in Feb 2024
Response from Daniëlle - Front House Manager on Mar 9, 2024
Hello Lyndsay, Thank you for your review.We hope to see you again soon!Kind regards,

10/10 Excellent

Pablo Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jana on Feb 14, 2024
Muchas gracias Pablo por el feedback! Agradecemos mucho tu ayuda y te esperamos en el futuro!

8/10 Good

Abrea

Stayed 2 nights in Jan 2024
Response from Jana on Feb 14, 2024
Dear Abrea, Thank you very much for your feedback! We always work hard to improve and we hope to welcome you back in the future!Have a lovely day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy muy bueno, pero podría mejorar
De los mejores hostales en los que me he quedado, por lejos. Pese a que es un hostel, hay privacidad en la habitación, enchufes personales, puertos USB-A, sector espacioso en baños y duchas y condiciones claras. Los únicos problemas son que el desayuno (opcional) es muy caro (aunque hay muy buenas cafeterías y bares cerca, además de un Mercadona), piden datos de tarjetas para pagar las tasas municipales y está a 10 minutos caminando de la estación del Metro más cercana.
Stayed 1 night in Dec 2023
Response from Liz on Dec 26, 2023
Hola, muchas gracias por dejarnos una reseña. Nos alegra que hayas disfrutado de tu estancia en el hostel! Además, tendremos tus sugerencias en cuenta para mejorar en el futuro. Esperamos vernos de nuevo en el futuro! Un saludo, Liz.

10/10 Excellent

Ruben Dario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Personale supergradevole. Comodo e buona relazione tra prezzo e comodità
Stayed 2 nights in Sep 2023
Response from Jana on Oct 18, 2023
Thank you so much Ruben for your honest feedback! We will love to see you here again. Have a wonderful day

8/10 Good

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene lo necesario para una estancia cómoda, además de una ubicación muy conveniente.
Stayed 10 nights in May 2023
Response from Aneta, Zero Barcelona on Jun 27, 2023
Hola Marco, Gracias por tu reseña, nos alegramos mucho de que te haya disfutado tu entancia aquí en Zero Barcelona, y nuestra ubicación! Esperamos verte de vuelta pronto!Un Saludo,Aneta

8/10 Good

Miska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and organized hostel.
Had a good stay here. The hostel was excellent but as always with guests gig never know. People made more than respectable noise in the room arriving after quiet times and same thing happened at 5am in the morning.
Stayed 2 nights in May 2023
Response from Aneta, Zero Barcelona on May 9, 2023
Dear Miska, Thank you for your review, we are happy to know you had a nice overall stay. We are very sorry to hear your roommates were not as quite as they should be and not respected the quiet times. We shall address this at check in to ensure a comfortable nights sleep for everyone.Kind Regards,

10/10 Excellent

Seif Ahsan Joseph

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Apr 2023
Response from Aneta, Zero Barcelona on May 9, 2023
Hello Seif, thank you for a fantastic review! We are very happy you had a great stay with us and we hope to welcome you back soon!Kind Regards,

8/10 Good

christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Aneta, Zero Barcelona on May 9, 2023
Dear Christophe, Thank you for your time to give us a review.We hope you had an enjoyable stay with us and hope to welcome you back soon!Kind Regards,

10/10 Excellent

Roberto

Stayed 2 nights in Oct 2022
Response from Aneta, Zero Barcelona on May 9, 2023
Thank you for a fantastic review Roberto! We hope to welcome you back soon!Kind regards,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Apr 2022
Response from Jana on May 2, 2022
Thank you very much Alexander! We wish to see you here again. Have a great day

10/10 Excellent

Belarbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propre confortable a proximité du métro des bus des restaurants de la plage et des commerces
Stayed 1 night in Feb 2022
Response from Aneta, Zero Barcelona on May 9, 2023
Dear Belarbi, Thank you for your excellent review! We hope to welcome you back soon!Kind Regards,