All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Best hotel in Zurich. Excellent service, friendly and accommodating hotel staff. Amazing breakfast food and drinks. User friendly tech in check in experience and hotel rooms operated by a tablet. No problems encountered throughout the stay. We will definitely come back to this hotel and other branch available. Thanks for being the best in Zurich.
We had a wonderful stay at CitzenM. The hotel staffs are very attentive and friendly. The hotel staffs gave support in every need of my visit.
The room was cozy and comfy with cute décor. The breakfast buffet was delicious, the best cappuccino I had. The location was great and walkable to most attractions.
Tina
Stayed 2 nights in May 2024
Response from - citizen Omphile on May 19, 2024
Hello there citizen Tina,Thank you for taking the time to share your thoughts regarding your recent stay with us. We are overjoyed to hear that you loved the capuccinos. We will tell the team to keep making them as delicious. Also happy that you loved the contemporary and stylish decor.We look forward to hosting you again in the near future. Kind regards,- citizenOmphile
Convenient location to old town and about 15mins walk from train station. Staff Ming has been awesome and helpful with requests and made it a truly enjoyable and smooth stay.
Keith
Response from citizenOmphile on May 12, 2024
Grüezi citizen Keith,Thank you so much for taking the time to leave us such a glowing review. We have shared this with Ming, and she is more than thrilled to read this review!We hope to have the pleasure of welcoming you back to citizenM in the future for another memorable stay.Warm regards,– citizenOmphile
Hello there citizen Felipe,Thank you!Kindly,--citizenOmphile
8/10 Good
Rosario
Travelled with family
May 4, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Sheet has blood spots
Rosario
Stayed 2 nights in Apr 2024
Response from - citizen Omphile on May 4, 2024
Dear citizen Rosario,Thank you for taking the time to share how your stay was. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and it is disheartening to hear that we fell short of your expectations in this regard. Were you able to report this during your stay? We would have changed the sheets so you are more comfortable.Sincerely,-- citizenOmphile
We had a great stay overall! It was cool to have an iPad to control room features (though the television controls didn’t always work). Loved the blackout curtains and bed was very comfortable. Also really liked the cafe/reception area!
Jinna
Stayed 2 nights in Apr 2024
Response from citizenOmphile on May 1, 2024
Hello citizen Jinna,Thank you for taking the time to share your thoughts regarding your recent stay with us. Glad to read that you had a lovely stay and that you loved the iPad that centralised the control in the room. We have informed the IT department to check what affected the functioning of your TV and hope to resolve it.We look forward to hosting you again in the near future. Kind regards,- citizenOmphile
Cleanliness and excellent room. Very supportive staff
Smita
Stayed 1 night in Apr 2024
Response from - citizen Omphile on Apr 27, 2024
Hello there citizen Smita,Such lovely words to read. We appreciate it dearly.Until next time,-citizen Omphile
10/10 Excellent
Allan
Travelled with group
Apr 27, 2024
Liked: Property conditions & facilities
Very unique from my experience. Excellent breakfast buffet. Not a fan of self check-in process. Instead of personally giving instructions the staff should just do it…
Allan
Stayed 3 nights in Apr 2024
Response from - citizen Omphile on Apr 27, 2024
Dear citizen Allan,We appreciaete you takign the time to share your feedback back with us, and hearing that you enjoyed our breakfast buffet. I hope the staff were able to help you and that the check in was still a smooth process for you. We look forward to seeing you again,-- citizen Omphile
Super nice room and facilities. All up to date and very clean. Very “efficient “. For one … Perfect for one. Would be potentially problematic for 2 crawling in and out of bed in the night, over each other. But i would stay again in a second, if solo.
Don
Stayed 1 night in Apr 2024
Response from citizenOmphile on Apr 27, 2024
Dear citizen Don,We are delighted to hear that you found our room and facilities to your liking, with everything up to date and impeccably clean. We would love to welcome you back for another comfortable stay whenever you are traveling to Zurich again.Warm regards,- citizen Omphile
The staff were outstanding, and it was a very pleasant stay.
William
Stayed 2 nights in Apr 2024
Response from citizenOmphile on Apr 27, 2024
Hello citizen William,Thank you for such lovely words. We are thrilled to read this and will share with the team. They will greatly appreciate it.Until next time,- citizen Omphile
Staff are very sweet and nice
One thing no coffee maker in room
eunsook
Stayed 4 nights in Apr 2024
Response from - citizen Omphile on Apr 27, 2024
Hello there citizen Eunsook,We appreciate these sweet words and will share this with our team as well. We are also noting down this feedback shared. Many thanks,- citizen Omphile
10/10 Excellent
Martin
Apr 1, 2024
V
Martin
Stayed 1 night in Mar 2024
Response from citizenOmphile on Apr 4, 2024
Dear citizen Martin,Vielen dank, thank you.Until next time,--citizen Omphile
Very nice area and very nice hotel!
The streets are lively at night but the hotel is very quiet and you don’t hear street noise.
Would absolutely stay here again!
The breakfast was also fantastic!!!!
katriana
Stayed 2 nights in Mar 2024
Response from - citizen Omphile on Mar 31, 2024
Dear citizen Katriana,Thank you for taking the time to respond to our survey and sharing your recent experience with us. Such a lovely review to read. Thank you once again.We look forward to hosting you again if ever your adventures bring you back to Zurich.Sincerely,- citizenOmphile
This property was clean and very high tech. You can control everything in the room from the iPad. The hotel is centrally located and you can easily take a tram/bus. The hotel is in a safe area with a ton of restaurants and shops nearby. The breakfast is buffet style but not great for about 27 CHF per person. We arrived very early in the morning and the staff allowed us to check in early at no extra cost because they had rooms available and welcomed us with cappuccinos. I would recommend to family and friends if they needed a hotel to stay in Zurich.
Kiara
Stayed 4 nights in Mar 2024
Response from citizenOmphile on Mar 12, 2024
Dear citizen Kiara,Many thanks for taking the time to write us this review and share your feedback with us. I am glad to read you loved the hotel and the connectivity and central control from the iPad. Though on the website and kiosk you can only order a buffet, it is possible to order a selection of items a la carte directly in the morning if you are not a breakfast person.Thank you for the recommendation and we hope we have another chance to host you as well.Best regards,-- citizen Omphile
Kudos to Antonio who was very helpful! Hotel is super modern. Breakfast was great! Rooms are a bit too small.
Stephanie
Stayed 2 nights in Feb 2024
Response from citizenOmphile on Mar 7, 2024
Dear citizen Stephanie,Thank you for taking the time to leave us this review. I am glad to read that you loved the delicious breakfast and the modern hotel design. I will share this positive kudos to Antonio and he will be happy to read that he had a great impact on your stay while you were here. We hope to have the opportunity to welcome you back soon and provide you with more exceptional experience as you deserve.Sincerely,- citizenOmphile
Dear citizen Clinton,Many thanks for leaving us this lovely review. I am so happy to read that the staff helped make it a memorable stay and that the wonderful location of the hotel contributed to your comfort as well. We look forward to hosting you again in the near future.Until then, safe travels,citizen Omphile
10/10 Excellent
Kevin
Mar 6, 2024
The bed is super comfortable amazing, is clean, but I wish they can clean the bathroom a little more deeper, is starting to look dirty, all the employees is very nice and friendly, location is amazing
Kevin
Stayed 6 nights in Feb 2024
Response from citizenOmphile on Mar 7, 2024
Dear citizen Kevin,Thank you for taking the time to leave us a review and share your feedback with us.We have shared the feedback with the housekeeping team and will be starting some deep cleaning on all the rooms, so that it looks as good as new when you visit us next time. We really appreciate hearing from our guests, and doing our best to meet and exceed their expectation. I have also shared this with the staff ambassadors as it will help them see that their friendliness and hospitality is appreciated by guests.We look forward to seeing you again soon.Until then, safe travels and warmest regards,-- citizen Omphile
Great place to stay! You can't go wrong with the CitizenM hotel chain. 5 Stars! Safe and clean.
Kevin
Stayed 1 night in Mar 2024
Response from citizenOmphile on Mar 7, 2024
Dear citizen Kevin,Thanks a lot for these kind words. It is always a pleasure to have you staying with us, and we look forward to seeing you again soon. Safe travels, -- citizen Omphile
10/10 Excellent
DEVIN
Feb 29, 2024
Friendly staff and very clean good amenities
DEVIN
Stayed 1 night in Feb 2024
Response from citizenOmphile on Mar 7, 2024
Hallo citizen Devin, Thank you for such kind words. We sincerely appreciate hearing this and will pass it on to the staff so that they also see that their efforts are appreciated. Until next time, safe travels,-- citizen Omphile
Excellent location and modern property with all the essentials
Aaron
Stayed 1 night in Feb 2024
Response from citizenOmphile on Mar 7, 2024
Dear citizen Aaron,Thank you for taking the time to share your recent experience with us. I am delighted to see that you loved the excellent location of the hotel, and appreciated the modern, minimalist design on the hotel. We are looking forward to seeing you back soon. Sincerely,-- citizen Omphile
Good location. Had all the basics you’d need in a hotel. iPad controls for the room was a nice touch. Black out blinds were great.
Kit Jason
Stayed 2 nights in Feb 2024
Response from citizenOmphile on Mar 7, 2024
Dear citizen Kit Jason,Thank you for taking the time and writing such a nice review. I am glad to see that you loved the location of the hotel and the blackout curtains as well. The iPad that centrally controls the whole room is also amazing, and a feature I am also personally a huge fan off. We are looking forward to welcoming you back soon! Cheers,- citizen Omphile
10/10 Excellent
Steve
Feb 19, 2024
Steve
Stayed 1 night in Feb 2024
Response from citizenOmphile on Mar 22, 2024
Dear citizen Steve,Thank you for the lovely review. -- citizen Omphile
10/10 Excellent
Lisa
Feb 19, 2024
Lisa
Stayed 1 night in Feb 2024
Response from citizenOmphile on Mar 7, 2024
Dear citizen Lisa,Many thanks for this review. Until next time, -- citizen Omphile
Dear citizen Rina,Thank you for your review.If there is anything we can do to make sour stay more comfortable, please share with us.Until we see you again, safe travels.-- citizen Omphile
Dear citizen Mark,Thank you for the review. If there is anything we can do to make your stay more comfortable for next time, please do not hesitate to share this feedback. Your feedback serves as a valuable tool for us to enhance our services. Sincerely,- citizenOmphile
Wonderful staff and clean hotel. Right in the heart of Zurich.
Shayan
Stayed 2 nights in Jan 2024
Response from citizenOmphile on Feb 11, 2024
Dear citizen Shayan,Many thanks for this review, and sharing how your experience was. I am happy to read that you had a lovely time and that the same made it a more memorable stay.Sincerely, -- citizen Omphile
Rooms are small but has a spacious modern feel. Fantastic comfortable beds and a killer shower with plenty hot water. The bar/lounge has a warm relaxed feel and the staff a so friendly and ensure you get the best service.
If I had 1 complaint it would be the room was slightly too warm as the aircon only goes down to 18 degrees.
Will I stay here again?
Yes
Ewan
Stayed 2 nights in Jan 2024
Response from citizenOmphile on Feb 11, 2024
Dear Ewan,Thank you for such kind words. I am happy to read that you had an amazing stay while you were here. We look forward to seeing you again soon.-- citizen Omphile
Dear Daritza,Thank you for taking the time to share your feedback with us. We truly appreciate hearing about your experience during your recent stay at citizenM, and that the modern room design won you over.Come back soon.-- citizen Omphile
10/10 Excellent
Ronald
Jan 10, 2024
Liked: Amenities
The only thing wrong was the iPads in the room didn't work
Ronald
Stayed 4 nights in Jan 2024
Response from citizenOmphile on Feb 11, 2024
Dear citizen Ronald,Thank you for sharing your feedback with us regarding the iPad. Were you able to inform the staff ambassadors during your stay? They are usually able to offer a quick replacement of the iPad for you, so that it does not impact your stay. I hope we will see you back soon.-- citizen Omphile
The bed was one of the most comfortable I’ve ever slept in.
VICTORIA A
Stayed 1 night in Dec 2023
Response from citizenOmphile on Feb 11, 2024
Dear Victoria A,Thank you for your review. We look hearing this as this is the most important part of staying in a hotel - getting a good night's rest. We hope you will come back soon, and we invoite you to explore other citizenM hotels.-- citizen Omphile
6/10 Okay
John Jiang
Jan 4, 2024
Disliked: Staff & service
Basic stay
Very basic place, tiny room.a bit far from old town. No service at all. Free water funtain in breakfast area. We aksed front desk to book a taxi for us. The taxi driver refus eot start metering and asked 50 francs for less then 5 mindrive.
John Jiang
Stayed 2 nights in Dec 2023
Response from citizenOmphile on Feb 11, 2024
Dear citizen John Jiang,Thank you for sharing your feedback with us. We appreciate the time you took to provide insight into your recent stay at our hotel.We apologize that your experience did not meet your expectations. Regarding the lack of service, we are disheartened to hear about your experience. Providing excellent service is a priority for us, and we sincerely apologize for any shortcomings in this area.The taxi services are by the meter, and I wish you had let us knwo so that we report this matter to the service provider. It is an external service provider, and we have not had such issues before. We sincerely apologise for the inconvienience caused by this.-- citizen Omphile