Penthouse One Bedroom Suite

Reviews of Alex Lake Zürich - Lifestyle hotel & suites

5 out of 5
Alex Lake Zürich - Lifestyle hotel & suites
Seestrasse 182, Thalwil, Zurich

Reviews

9.4

Exceptional

Rating 10 - Excellent. 74 out of 102 reviews" "
Rating 8 - Good. 20 out of 102 reviews" "
Rating 6 - Okay. 6 out of 102 reviews" "
Rating 4 - Poor. 2 out of 102 reviews" "
Rating 2 - Terrible. 0 out of 102 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the room. The view, decor, spaciousness and cleanliness. The only flaw is that there was no option for Netflix
Stayed 1 night in Apr 2024
Response from Alex Lake Zürich on May 4, 2024
Dear Jorge,Greetings from Alex Lake Zürich.Thank you for sharing your feedback with us.We're delighted to hear that you loved everything about your room. Providing a comfortable and enjoyable stay for our guests is our top priority.We apologize for the inconvenience regarding the lack of an option for Netflix in your room. We happily inform you hereby, that our management already planned this feature by next year in our rooms.We hope to welcome you back soon for another wonderful stay and wish you until then a beautiful summertime.Best regards from Thalwil,Your Alex Lake Zürich - Team

6/10 Okay

Ross

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Alex Lake Zürich on Apr 25, 2024
Dear Ross,Greetings from Alex Lake Zürich.Thank you for your Feedback about your previsous stay with us at the Lakeside.We regret that you only gave 3 out of 5 stars for your stay. If you have any concerns or comments about your stay that you would like to share with us, we would be very happy if you could let us know.We are constantly trying to improve, in order to offer every guest a wonderful experience with us.We wish you a lovely summertime and look forward to welcoming you soon again at the Lakeside.Best regards,Your Alex Lake Zürich - Team

10/10 Excellent

Tete

Stayed 6 nights in Oct 2023
Response from Alex Lake Zürich on Nov 19, 2023
Dear Tete,Greetings from Alex Lake Zürich.Thank you very much for your 5-star rating.We look forward to welocme you soon again with us and are at your fully disposal for any concerns or requests you may have in the meantime.Warm regards from the shores of Lake Zurich,Your Alex Lake Zürich - Team

10/10 Excellent

nicolas

Stayed 3 nights in Sep 2023
Response from Alex Lake Zürich on Sep 25, 2023
Dear Nicolas,Greetings from Alex Lake Zürich.Thank you for your 10/10 rating on hotels.com! We appreciate your feedback and are thrilled that you had a great experience with us. If you ever decide to share more about your stay or if you have any suggestions for improvement, please feel free to reach out. We look forward to hosting you again in the future.Warm regards,Your Alex Lake Zürich - Team

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, friendly staff and quiet environment with spacious rooms.
Stayed 1 night in Sep 2023
Response from Alex Lake Zürich on Sep 19, 2023
Dear Anna,Greetings from Alex Lake Zürich.Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the beautiful views, friendly staff, and the peaceful environment during your stay.It's great to know that our spacious rooms met your expectations and provided you with the comfort you needed.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know.Warm regards,Your Alex Lake Zürich - Team

10/10 Excellent

Casey

Travelled with partner
Liked: Property conditions & facilities
Absolutely beautiful in every way!
Stayed 3 nights in Aug 2023
Response from Alex Lake Zürich on Sep 1, 2023
Dear CaseyGreetings from Alex Lake Zürich.We would like to express our sincere gratitude for taking the time to give us an excellent 5 out of 5-star rating on Expedia. Your recognition means a lot to us.We are extremely pleased to hear that you had an outstanding experience with us. We always strive to provide our guests with unforgettable stays, and your positive feedback is a great validation of our efforts.We hope to have the pleasure of welcoming you back soon, and we are always at your service to ensure that your next stay is as enjoyable as the last.Once again, thank you very much for your review and for choosing our hotel.Best regards,Your Alex Lake Zürich - Team

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Aug 2023
Response from Alex Lake Zürich on Sep 1, 2023
Dear AllaGreetings from Alex Lake Zürich.We would like to express our sincere gratitude for taking the time to give us an excellent 5 out of 5-star rating on Expedia. Your recognition means a lot to us.We are extremely pleased to hear that you had an outstanding experience with us. We always strive to provide our guests with unforgettable stays, and your positive feedback is a great validation of our efforts.We hope to have the pleasure of welcoming you back soon, and we are always at your service to ensure that your next stay is as enjoyable as the last.Once again, thank you very much for your review and for choosing our hotel.Best regards,Your Alex Lake Zürich - Team

8/10 Good

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Alex Lake Zürich on Sep 1, 2023
Liebe IllonaSchöne Grüsse vom Alex Lake Zürich.Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen und uns eine Bewertung von 4 von 5 Sternen auf Expedia gegeben haben. Wir schätzen Ihr Feedback sehr.Ihre Bewertung ist für uns wichtig, da sie uns hilft, unseren Service kontinuierlich zu verbessern und sicherzustellen, dass unsere Gäste eine grossartige Erfahrung bei uns haben. Wenn Sie spezifische Anmerkungen oder Vorschläge haben, wie wir uns steigern können, zögern Sie bitte nicht, uns mitzuteilen.Wir hoffen, Sie hatten insgesamt eine angenehme Zeit bei uns und würden uns freuen, Sie in der Zukunft wieder bei uns begrüssen zu dürfen. Wenn Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren.Nochmals vielen Dank für Ihre Bewertung und für die Wahl unseres Hotels.Beste Grüsse vom Zürcher SeeuferIhr Alex Lake Zürich - Team

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alex Lake Zürich on Aug 21, 2023
Dear GuestGreetings from Alex Lake Zürich.Thank you for taking the time to rate your experience at our hotel, giving us a score of 8 out of 10 stars on Hotels.com. Your feedback is greatly appreciated.We are pleased to hear that you had a positive stay with us. Your rating serves as valuable feedback that helps us improve and provide even better experiences for our guests in the future.If you have any specific comments or suggestions to share with us to make your next stay even more enjoyable, please don't hesitate to reach out. We value your input and hope to have the opportunity to welcome you back soon.Best regards,Your Alex Lake Zürich - Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The kind of hotel that you do not want to leave...
Super friendly staff, very modern and clean room with a stunning view over Lake Zürich. Naturally a bit high-priced, but you definitely get what you pay for: it's a luxury hotel and you receive first-class treatment. Excellent breakfast buffet. The neighborhood is beautiful, quiet, and walkable, with a simple but great Italian restaurant within a five-minute walking distance if you do not want to dine at the hotel.
Stayed 1 night in Jul 2023
Response from Alex Lake Zürich on Aug 4, 2023
Dear valued Guest,Greetings from Alex Lake Zürich.Thank you for your fantastic feedback! We are thrilled to hear that you had such a positive experience during your stay with us.We take great pride in our friendly and attentive team, and we're delighted that they made your stay even more enjoyable. It's wonderful to know that you found your room to be modern, clean, and offering a stunning view of Lake Zürich. Providing a comfortable and luxurious experience is of utmost importance to us.We appreciate your understanding of the pricing, and we are glad that you found the value to be worth it. As a luxury hotel, we strive to provide first-class treatment to all our guests, and we're pleased that you recognized the efforts of our team.Our breakfast buffet is designed to cater to all tastes, and we're delighted that you enjoyed it. It's great to know that you also explored the beautiful and peaceful neighborhood, and found a delightful Italian restaurant nearby.Thank you for choosing our hotel and for your kind words. We hope to welcome you back for another exceptional experience in the future.Best regards from the shores of Lake Zurich,Your Alex Lake Zürich - Team

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and a friendly staff. Everything is well maintained and up to date. Would stay again!
Stayed 1 night in Jul 2023
Response from Alex Lake Zürich on Jul 26, 2023
Dear DevinGreetings from Alex Lake Zürich.Thank you for your wonderful feedback! We are delighted to hear that you found our hotel beautiful and that you had a positive experience with our friendly staff.It brings us great joy to know that you found everything well maintained and up to date. We take pride in providing a comfortable and welcoming environment for our guests.We are thrilled that you enjoyed your stay with us and that you would choose to stay again. Your kind words are greatly appreciated, and we look forward to welcoming you back for another fantastic stay.Best regards from the shores of Lake Zurich,Your Alex Lake Zürich - Team

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was perhaps one of the loveliest hotels I've stayed in, and that is saying a lot. The staff were so very welcoming, attended to every need and wish. They have a boat to take you to/from downtown Zurich, which we highly recommend. The local ferries tour often around the lake also if you are looking to see more of the lake, as well as a more affordable option. The food was ⭐️🌟⭐️🌟! However, it is expensive, but excellent also! The spa is lovely, they have paddle boards to use, as well as bicycles. Our family had such a lovely stay there!!! You must at least stop there for a cocktail or bite to eat if in the area and not in need of a room.
Stayed 2 nights in Jul 2023
Response from Alex Lake Zürich on Jul 20, 2023
Dear AnnaGreetings from Alex Lake Zürich.Thank you so much for your kind words and positive feedback. We are delighted to hear that your stay with us was one of the loveliest hotel experiences you've had.It brings us great joy to know that our staff made you feel so welcomed and attended to your every need and wish. Providing excellent service and ensuring our guests have a memorable stay is our top priority.We are glad to hear that you enjoyed our boat service to and from downtown Zurich, as well as the local ferry tours around the lake. Exploring the lake from the water is indeed a wonderful way to experience its beauty.We are thrilled that you enjoyed the food at our restaurant! We take pride in offering a delectable culinary experience for our guests.Your kind recommendation to stop by for a cocktail or a bite to eat even if not in need of a room warms our hearts. We hope to continue exceeding your expectations and providing a pleasant experience for all our guests. Once again, thank you for your glowing review. It was a pleasure to have your family stay with us, and we hope to welcome you back in the future for another enjoyable stay.Best regards,Your Alex Lake Zürich-Team

10/10 Excellent

Nikola

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible property with amazing staff.
Stayed 3 nights in Jun 2023
Response from Alex Lake Zürich on Jun 9, 2023
Dear NikolaGreetings from Alex Lake Zurich.Thank you for your review!We are thrilled to hear that you had an incredible experience during your stay and that our staff made it even more memorable.At Hotel Alex, we strive to provide exceptional service and create a welcoming environment for all our guests. Our dedicated team takes great pride in ensuring that every guest feels well taken care of throughout their stay. It's wonderful to know that our staff left a lasting impression on you with their amazing service.We are also delighted that you found our property to be incredible. Hotel Alex is known for its stunning location by Lake Zurich, offering breathtaking views and a serene atmosphere. Whether you were enjoying the panoramic vistas from your room or taking a leisurely stroll along the lakeside, we hope that the natural beauty of our surroundings added to the overall charm of your stay.Once again, thank you for choosing Hotel Alex Lake Zurich and for sharing your positive feedback. We look forward to welcoming you back in the future for another exceptional experience.Best regards,Your Alex Lake Zurich - Team

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service
Beautiful! Amazing service!
Stayed 3 nights in May 2023
Response from Alex Lake Zürich on May 14, 2023
Dear JennyGreetings from Alex Lake Zurich.Thank you for your kind feedback! We are thrilled to hear that you found your experience at our hotel to be beautiful and that our service exceeded your expectations. We strive to provide exceptional service to all of our guests, and it is always rewarding to hear that our efforts have been appreciated.We hope to have the pleasure of welcoming you back in the future and providing you with another amazing stay. Thank you again for choosing to stay with us!Best regards from the shores of Lake ZurichYour Alex Lake Zurich - Team

10/10 Excellent

Fahad

Stayed 3 nights in Apr 2023
Response from Alex Lake Zürich on Apr 30, 2023
Dear FahadGreetngs from Alex Lake Zurich.Thank you so much for taking the time to write a Feedback of our hotel. We are absolutely delighted to hear that you had such a great experience with us at the Lakeside!Our team takes pride in providing exceptional service and creating a comfortable, welcoming environment for all our guests. It's always heartwarming to hear that we've succeeded in that regard.We hope to have the pleasure of welcoming you back to Alex in the near future, and if there's anything else we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,Your Alex Lake Zurich-Team

8/10 Good

Ling Chi Stacey

Stayed 1 night in Apr 2023
Response from ALEX Lake Zurich on Apr 6, 2023
Dear Mrs. Stacey Chi LingGreetings from ALEX Lake Zurich.We want to thank you for taking some of your precious time to evaluate us. We are delighted to see that you were happy with our services.We are hoping to welcome you again soon some time and wish you the best.Sincerely yours,Your ALEX Lake Zurich Team

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel. Beautiful room with view of lack. Super friendly staff. Amazing breakfast. Faultless.
Stayed 2 nights in Mar 2023
Response from Alex Lake Zürich on Mar 30, 2023
Dear ChrisGreetings from the Alex Lake Zürich. Thank you very much for letting us host you. We are happy to pass on to all our colleagues that you were very satisfied with the friendliness. We are very delighted to hear your positive review of your stay and would be pleased if we had the pleasure of welcoming you again. Kind regards Your Alex Lake Zurich Team

8/10 Good

Roger

Stayed 1 night in Feb 2023
Response from Alex Lake Zürich on Feb 22, 2023
Sehr geehrter RogerVielen herzlichen Dank für Ihren Besuch bei uns im Alex Lake Zürich. Ebenfalls möchten wir uns herzlichst dafür bedanken, dass Sie sich die Zeit genommen haben ihre jüngsten Erfahrungen bei uns im Hotel zu teilen.Es freut uns äusserst, dass Sie rundum mit unserem Angebot zufrieden waren.Auf ein baldiges Wiedersehen freuen wir uns schon jetzt und stehen Ihnen bei allfälligen Wünschen oder Anliegen jederzeit zur vollsten Verfügung.Sonnige GrüsseIhr Alex Lake Zürich-Team

8/10 Good

Mitesh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were amazing.
Stayed 2 nights in Nov 2022
Response from ALEX Lake Team on Nov 20, 2022
Dear MiteshWe thank you for have taken a moment of your valued time to share your recent experiences with us. We are delighted to learn about your recognition towards our colleagues. They will be pleased to learn that their genuine hospitality has been recongnised by you.Hoping to welcome you back in a not too distant future.Yours sincerelyALEX Lake Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little piece of paradise
It’s an amazing place. Service is great. Very detail they have thought of everything. The view is wonderful.
Stayed 1 night in Sep 2022
Response from Gian R. Bettio on Oct 21, 2022
Dear Ms Lemus,Thank you very much for visiting us at Alex Lake Zürich.We would also like to thank you for taking the time to share your recent experience at our hotel.We are very pleased that you were able to enjoy our facilities and that you were able to take some beautiful memories home with you.We hope to welcome you again soon at our pearl on Lake Zurich.Kind regards,Your Alex Lake Zürich-Team

10/10 Excellent

gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, and the staff was so nice . A special thank you to Michael.
Stayed 1 night in Sep 2022
Response from Gian R. Bettio on Oct 21, 2022
Dear Ms Baviera,Thank you very much for visiting us at Alex Lake Zürich.We would also like to thank you for taking the time to share your recent experience at our hotel.We are very pleased that you were able to enjoy our facilities and that you were able to take some beautiful memories home with you.We hope to welcome you again soon at our pearl on Lake Zurich.Kind regards,Your Alex Lake Zürich-Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake Zurich view
Amazing hotel. Great views and friendly staff. Definitely recommend.
Stayed 2 nights in Aug 2022
Response from Gian R. Bettio on Oct 21, 2022
Dear Mr Lau,Thank you very much for visiting us at Alex Lake Zürich.We would also like to thank you for taking the time to share your recent experience at our hotel.We are very pleased that you were able to enjoy our facilities and that you were able to take some beautiful memories home with you.We hope to welcome you again soon at our pearl on Lake Zurich.Kind regards,Your Alex Lake Zürich-Team

10/10 Excellent

Mubarak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 6 nights in Aug 2022
Response from Gian R. Bettio on Oct 21, 2022
Dear Mr Momin,Thank you very much for visiting us at Alex Lake Zürich.We would also like to thank you for taking the time to share your recent experience at our hotel.We are very pleased that you were able to enjoy our facilities and that you were able to take some beautiful memories home with you.We hope to welcome you again soon at our pearl on Lake Zurich.Kind regards,Your Alex Lake Zürich-Team

10/10 Excellent

Sultan

Stayed 1 night in Aug 2022
Response from Gian R. Bettio on Aug 20, 2022
Dear Mr Al Rais,Thank you very much for visiting us at Alex Lake Zürich.We would also like to thank you for taking the time to share your recent experience at our hotel.We are very pleased that you were able to enjoy our facilities and that you were able to take some beautiful memories home with you.We hope to welcome you again soon at our pearl on Lake Zurich.Kind regards,Your Alex Lake Zürich-Team

6/10 Okay

Mladen

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Aug 2022

10/10 Excellent

Jiyoung

Stayed 2 nights in Aug 2022
Response from Gian R. Bettio on Aug 20, 2022
Dear Mr Moon,Thank you very much for visiting us at Alex Lake Zürich.We would also like to thank you for taking the time to share your recent experience at our hotel.We are very pleased that you were able to enjoy our facilities and that you were able to take some beautiful memories home with you.We hope to welcome you again soon at our pearl on Lake Zurich.Kind regards,Your Alex Lake Zürich-Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problem with the lake view, otherwise very good.
Well run and decorated hotel. However, we booked a full lake view room (not partial lake view) but room literally had half lake view, other half being the L shape of the building so not nice at all. Lake is the main selling point there so rooms must be named properly.
Stayed 1 night in May 2022
Response from Florian R. Hilpert on May 7, 2022
Dear Mr. Berk Greetings from ALEX Lake Zurich. Thank you for talking a moment of your valued time to share your recent experiences with us. We sincerely regret to learn that the allocated room has not met your expectations in regards to the view. This is one of the challanges we face due to the limited availibility in of Lake View Deluxe Studios. Rest assured that we have taken your note into account and will do our utmost to full fill your request in the future. Once again Mr. Berk, thank you for choosing ALEX Lake Zurich as your destination of choice, we sincerely hope to welcome you back in a not too distant future. In the meantime we may remain sincerely Your ALEX Lake - Team

10/10 Excellent

Dimitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Gian Bettio on Feb 6, 2022
Dear Dimitri, Thank you so much for your kind feedback, which is very important for us. The entire Alex Lake Zürich-Team would be very delighted, if we could welcoming you soon at our hotel. Kindest regards, Your Alex Lake Zürich-Team

10/10 Excellent

Mohammed

Liked: Property conditions & facilities, room comfort
Amazing
It was amazing saying with Alex View on Zurich lake , comfort Amazing staff very helpful and they are in next level of costumer care
Stayed 4 nights in Nov 2021
Response from Florian R. Hilpert on Nov 20, 2021
Dear Mr. Mohammed We trust you had a safe onward journey and have taken away many fond memories of your recent stay at our Lake Resort. It was a true pleasure having you as our guest and we would like to take this opportunity to thank you for having made our resort your destination of choice. Furthermore, thank you for taking the time to share your feedback about your stay with us. Naturally, whilst we are most delighted to read your acknowledgment of our beautiful lake side location and attentive staff, also grateful for your recognition towards our colleagues. They will be delighted to know that their passionate hospitality is being recognized by you. We would be delighted to welcome you back in the near future. With best regards Florian R. Hilpert Front Office Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Exceptional
The entire staff was friendly, accommodating, and responsive. We felt extremely welcomed. The room was very clean. We will absolutely come back for another visit.
Stayed 3 nights in Sep 2021
Response from Gian Bettio on Sep 24, 2021
Dear Mr. David, Thank you so much for your kind feedback, which is really important for us. The eintire Alex Lake Zürich-Team would be very delighted, if we could welcoming you soon. Kindest regards, Gian Bettio ALEX - Lakefront Lifestyle Hotel & Suites

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Alex Lake Zürich Team on Sep 1, 2021
Dear Mrs. Sarah, Thank you very much for your feedback, which is very important to us. We are pleased that you enjoyed your stay with us at Alex Lake Zürich. The whole team would be very happy if we could welcome you again soon. Kind regards from Lake Zurich, Alex Lake Zürich Team

10/10 Excellent

Soud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Alex Lake Team on Aug 28, 2021
Dear Soud Thank you very much for your kind review, we very much hope we may welcome you back again soon! Kindest regards Alex Lake Team

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Alex Lake Team on Jul 25, 2021
Dear Natalia, Thank you for staying with us at Alex and for leaving us your kind feedback. We are very much looking foward to welcoming you back again soon. Kindest regards, Alex Lake Team

10/10 Excellent

Aditya

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2021
Response from Alex Lake Team on Jul 14, 2021
Dear Aditya, Thank you very much for your kind review. We are very much looking forward to welcoming you back again soon. Kindest regards, Alex Lake Team

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Alex Lake Team on Sep 23, 2020
Sehr geehrte Frau Tami, Vielen Dank für Ihre Feedback und dafür, dass Sie bei uns in Alex Lake geblieben sind! Wir freuen uns sehr darauf, Sie bald wieder begrüßen zu dürfen! Mit Freundlichen Grüßen, Alex Lake Team

6/10 Okay

Alexandros

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Alex Lake Team on Sep 27, 2020
Dear Mr. Alexandros, Thank you very much for staying at Alex Lake and for leaving us your feedback. We hope you enjoyed your stay with us, and are looking forward to welcoming you back again soon. Please do not hesitate to contact us for any wishes regarding your future stay. Kind regards, Alex Lake Team

8/10 Good

Petra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Claudia

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property directly on the lake. Friendly and helpful front desk. We had a corner room facing the lake which was well laid out and had a balcony with a table perfect for breakfast and evening drinks. The kitchenette had a good size fridge, a very quiet dishwasher, and nice china, glasses and everything we could possibly need. The workout room was small, but good. The spa and jacuzzi were super relaxing. Large outdoor dining terrace - good mussels, bouillabaisse, but not so good Flammkuchen. Would highly recommend this hotel.
Stayed 6 nights in Jul 2020

10/10 Excellent

Sohail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoy staying at this hotel. Everything was perfect.
Stayed 1 night in Mar 2020
Response from Alex Lake Team on Jun 12, 2020
Dear Sohail, thank you for sharing your experiences with us, and for staying at Alex Lake Zürich. We are delighted to hear that you had a wonderful stay at Alex, and we are truly looking forward to welcoming you back again soon! Kindest regards, Alex Lake Team

10/10 Excellent

Carien

Stayed 2 nights in May 2020
Response from Alex Lake Team on Jun 4, 2020
Dear Carien, thank you so much for your kind review and staying at Alex Lake. We are very much looking forward to welcoming you back again soon! Kindest regards, Alex Lake Team

10/10 Excellent

Alan

Stayed 2 nights in Mar 2020
Response from Alex Lake Zürich on Nov 19, 2023
Dear Alan,Greetings from Alex Lake Zürich.Thank you very much for your 5-star rating.We look forward to welocme you soon again with us and are at your fully disposal for any concerns or requests you may have in the meantime.Warm regards from the shores of Lake Zurich,Your Alex Lake Zürich - Team

10/10 Excellent

Renata, Brazil

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely new hotel. Great design. Loved the room, spacious and cozy. Great staff, very friendly, helpful and attentive. Great breakfast and dinner. The hotel is located in Thalwill, a quiet place, across the river from the city, so if you are looking for a quiet time, in a design hotel, a must go. I would just recommend the hotel to improve the gym (more equipments). Other than that, it was a perfect stay !
Stayed 2 nights in Mar 2020
Response from Alex Lake Team on Mar 9, 2020
Dear Renata, we are happy to hear that you have enjoyed your stay with us. Your kind words as well have been forwarded to our staff as motivation, as it truly makes our efforts worthwhile. We are looking forward to welcome you back again soon, if there would be any requests for your future stay please let us know so we may prepare everything accordingly. Kindest regards, Alex Lake Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Beautiful property located right next to Lake Zurich, excellent service and food!
Stayed 3 nights in Feb 2020
Response from Alex Lake Team on Mar 3, 2020
Dear Guest, we are truly happy to hear that you had such a memorable stay. We are looking forward to welcoming you back again soon at Alex Lake for another relaxing stay! If you would have any wishes for future stays, please do not hesitate to let us know as we are always here to assist! Kindest regards, Alex Lake Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Alex Lake Team on Feb 26, 2020
Dear Guest, we truly value your feedback, and would like to thank you for staying with us. We hope we may welcome you back again soon! Best regards, Alex Lake Team

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Excellent customer service and very friendly staff. Hotel's restaurant top quality. Gym facilities could be upgraded.
Stayed 4 nights in Feb 2020
Response from Alex Lake Team on Feb 26, 2020
Dear Thomas, we are happy to hear that you were satisfied with your stay and had such a memorable stay. We will forward your kind words to our staff as further motivation. We have noted your feedback regarding the gym, we will definitely look into some possible upgrade possibilites. We do hope you welcome you back again soon at Alex Lake! Kindest regards, Alex Lake Team

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
The environment is superb. Love the Hotel .
Stayed 2 nights in Jan 2020
Response from Alex Lake Team on Jan 29, 2020
Dear Yong, we are delighted to hear that you had enjoyed your time with us. It would be our pleasure to welcome you back again soon! Kindest regards,

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed it, highly recommend.
Stayed 4 nights in Dec 2019
Response from Alex Lake Team on Dec 17, 2019
Dear Patrick, thank you so much for your kind words, we are truly happy that you have enjoyey your stay with us. We are very much looking forward to welcoming you back again soon! Kindest regards, Alex Lake Team

6/10 Okay

Kyle

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2019
Response from Alex Lake Team on Dec 23, 2019
Dear Guest, thank you for leaving your feedback and for staying at Alex Lake Zürich. We hope you enjoyed your stay, and we are looking forward to welcoming you back soon. For any preferences for your future stay, please do not hesitate to contact us anytime. Kindest regards, Alex Lake Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Alex Lake Team on Dec 13, 2019
Dear Guest, we would like to thanky you for your feedback and for staying at Alex Lake Zürich. We hope we may welcome you back again soon! Kindest regards, Alex Lake Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 3 nights in Aug 2019
Response from Alex Lake Team on Oct 19, 2019
Dear Guest, thank you very much for your review, and for staying at Alex Lake Zürich! We are delighted to see that you had such a wonderful stay, it would be our pleasure to welcome you back again soon! Kindest regards,