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Reviews of Cella Central Historic Boutique Hotel

4 out of 5
Cella Central Historic Boutique Hotel
Dreifaltigkeitsgasse 10, Zell am See, Salzburg

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 57 reviews" "
Rating 8 - Good. 19 out of 57 reviews" "
Rating 6 - Okay. 5 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 0 out of 57 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing property and the spa was very relaxing after a day of exploring the town! Highly recommend!
Stayed 1 night in May 2024

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, very convenient location in the heart of Zell Am See and close to the bus station and ski lifts
Stayed 3 nights in Feb 2024
Response from eva on Feb 12, 2024
Lieber Gilbert,ein herzliches Dankeschön für Ihr geschätztes Feedback! Wie wunderbar, dass Sie sich rundum wohl und umsorgt gefühlt haben! Gerne geben wir Ihre Worte an unser Team weiter und freuen uns, wenn wir Sie bald wieder begrüßen dürfen.Liebe Grüße aus Zell am See.Familie Segl & die gesamte Segl Crew

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, nice place
The hotel is centrally located in town so you can walk anywhere. The rooms, including shower, are large and roomy. They also have a mini-fridge. There is insufficient parking for everyone so you need to call ahead to be allocated a space. We didn't know this so they had us park across the street-- it was a little annoying but they gave us a discounted rate so it worked out in the end.
Stayed 1 night in Aug 2023
Response from Cella Central on Aug 22, 2023
Dear guest,Thank you very much for your feedback and your nice words. We are very pleased that you enjoyed your stay in our hotel.We would be very happy to welcome you again soon.Sunny greetings from beautiful Zell am see.Segl family & the Segl Crew

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were so comfortable. The breakfast buffet was good and there were a lot of choices to pick from. Enjoyed having options for coffee too.
Stayed 1 night in Aug 2023
Response from Cella Central on Aug 22, 2023
Dear Colleen,Thank you very much for the super nice words.We look forward to seeing you again.Best regards from Zell am See.Segl family & the Segl Crew

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the centre of town walking distance to everywhere
Stayed 6 nights in Feb 2023
Response from Brigita Husic on Feb 23, 2023
Dear Roland, thank you very much for your nice feedback. We are very happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

8/10 Good

Ellen

Stayed 3 nights in Jan 2023
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your nice feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Rahn, La Crosse

Stayed 1 night in Nov 2022
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Small and very old rooms Terrible beds Aggressive staff Noisy place in front of a bar No AC
Stayed 1 night in Sep 2022
Response from Brigita Husic on Feb 22, 2023
Dear Michael, thank you very much for your feedback. Your opinion is very important for us, because only with your feedback we do have the chance to optimize our service. We really regret you got that impression of our service. We wish you all the best and send you kind regards from the entire team.

10/10 Excellent

AMEEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every aspect except there is no air conditioning!
Stayed 3 nights in Jul 2022
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

6/10 Okay

Johann, Zell am See

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our room had no fridge, our safe was not working. All other rooms have fridges. The restaurant, owned by the hotel does no room service! We will not come back
Stayed 3 nights in May 2022
Response from Brigita Husic on Feb 22, 2023
Dear Johann, thank you very much for your feedback. Your opinion is very important for us, because only with your feedback we do have the chance to optimize our service. We really regret you got that impression of our service. We wish you all the best and send you kind regards from the entire team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

8/10 Good

Leo

Stayed 5 nights in Apr 2022
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
We had a very pleasant stay at this nice and comfortable hotel. We would like to come back here next time we visit Zell am See.
Stayed 1 night in Mar 2022
Response from Eva on Mar 22, 2022
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Awesome staff, free upgrade to suite
Stayed 1 night in Oct 2021
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Awesome place! Loved the central location, great spa and brekkie. A little loud above the bar, but all in a great stay!
Stayed 2 nights in Aug 2021
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and they gave us a free upgrade. Our stay came with the summer card which allowed us to use lots of attractions free of charge.
Stayed 1 night in Jul 2020
Response from Ihre Familie Segl und das Cella Central Team on Aug 14, 2020
Besten Dank für Ihre gute Bewertung! Es freut uns sehr dass Sie sich bei uns wohl gefühlt haben und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Herzliche grüße aus Zell am See

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay in the centre of Zell am See, only a short walk to the cable cars if you want to take in the views from up high or to lake Zell if you want a lake side stroll or a swim. Quaint Austrian old town centre with plenty of restaurants, bars & cafes to chose from.
Stayed 2 nights in Jul 2020
Response from Historic Boutique Hotel Cella Central on Aug 6, 2020
Vielen Dank für die tolle Bewertung! Es freut uns zu lesen dass Sie sich wohl gefühlt haben und Ihren Urlaub genießen konnten! Wir freuen uns jetzt schon wenn wir uns wiedersehen. Bis dahin die besten Wünsche! Herzliche Grüße Ihre Familie Segl und das Cella Central Team

8/10 Good

Nadezda

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2020
Response from Ihre Familie Segl und das Cella Central Team on Jul 17, 2020
Vielen Dank dass Sie sich zeit genommen haben unser Hotel zu bewerten. Wir freuen uns wenn wir Sie wieder bei uns begrüßen dürfen. Herzliche Grüße aus Zell am See

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very good location. Helpful staff at reception. Tasty and plenty breakfast buffet though slow in replenishing. Comfortable and pleasing surroundings, large bedrooms. Disappointing room cleaning, they left used cups, no tidying. Hotel was nice enough to make up for our complaints with a discount on checkout
Stayed 5 nights in Feb 2020
Response from Brigita Husic on Mar 14, 2020
Dear guest, thank you very much for your kind feedback. We are happy that you enjoyed your stay and it was a pleasure to have you here as our guest. Your opinion is very important for us, because only with your feedback we do have the chance to optimize our service. We are sorry that the breakfast buffet was slow in replenishing and also we apologize for the cleaning service during your stay. Of course we will talk to our team to improve ourselves. We wish you all the best and hope to welcome you soon back again at the CELLA CENTRAL. We send you kind regards from the entire CELLA CENTRAL-team.

6/10 Okay

Jill

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Hotel Feinschmeck on Aug 31, 2019
Sehr geehrte Frau Jill, vielen Dank das Sie Sich die Zeit genommen haben unser Hotel zu bewerten. Wir hoffen Sie haben Ihren Urlaub genossen und freuen uns wenn wir Sie erneut bei uns begrüßen dürfen. Bis dahin wünschen wir Ihnen alles Gute und senden Ihnen schöne Grüße aus Zell am See.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
קרוב מאוד למרכז ולאגם נקי מסודר
Stayed 2 nights in May 2019
Response from Hotel Feinschmeck on Sep 5, 2019
Thank you for your great rating! We are very pleased that you could enjoy your holiday with us and hope that we can welcome you again. Best regards from Zell am See Hotel Feinschmeck and Team

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from eva on Feb 14, 2024
Lieber Paul,vielen Dank für Ihre Bewertung.Wir freuen uns schon auf ein Wiedersehen. Schöne Grüße aus Zell am See

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eva on Sep 11, 2023
Dear Anders,Thank you very much.Best regards Eva

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from eva on Sep 11, 2023
Dear guest,thank you very much!Best regards

8/10 Good

Niclas

Stayed 1 night in Aug 2023
Response from eva on Sep 11, 2023
Dear Niclas,thank you very much.Best regards.

10/10 Excellent

Merete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from cella Central on Aug 22, 2023
Dear Merete,thank you very much for your feedback.We are looking forward to welcome you again in our hotel.Best regards from Zell am See.Segl family & the Segl Crew

10/10 Excellent

Marie

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cella Central on Aug 22, 2023
Liebe Marie,vielen lieben Dank für die vollen 10 Punkte. Wir freuen uns sehr.Besuchen Sie uns bald wieder.Sonnige Grüße aus Zell am See.Familie Segl & die gesamte Segl Crew

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your nice feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Ghislain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bien situé en plein centre de Zell Am See. Personnel dévoué et à l'écoute des clients.
Stayed 1 night in Aug 2022
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel macht einen sehr gemütlichen Eindruck. Freundliches Personal und ein normales Frühstück runden das Ganze ab. Wir hatten ein Zimmer zur Fußgänger Zone raus was etwas laut war aber erträglich. Die Lage ist perfekter Ausgangspunkt für viele Aktivitäten. Kann es nur empfehlen und ich komme wieder.
Stayed 4 nights in Aug 2022
Response from Brigita Husic on Feb 22, 2023
Liebe Yvonne, vielen Dank für Ihr tolles Feedback. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns hatten. Wir hoffen sehr, Sie bald wieder bei uns begrüßen zu dürfen und verbleiben mit den besten Grüßen Hoteldirektorin Brigita Husic & das gesamte Team

8/10 Good

Dragana, Wien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage,Zentral! In der Nacht war es zu laut!
Stayed 2 nights in Aug 2022
Response from Brigita Husic on Feb 22, 2023
Liebe Dragana, vielen Dank für Ihr tolles Feedback. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns hatten. Wir hoffen sehr, Sie bald wieder bei uns begrüßen zu dürfen und verbleiben mit den besten Grüßen Hoteldirektorin Brigita Husic & das gesamte Team

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for a very reasonable price. In the heart of Zell am See.
Stayed 1 night in Jul 2022
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

YOUNGWOOK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Chadwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbar
Die Rezeption war sehr freundlich und auch die Mitarbeiter. Das Zimmer ist sauber.
Stayed 1 night in Jul 2022
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

8/10 Good

Jiri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Jari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellenr location and nice Alp hotel
Nice Alp hotel in middle of Zell am See. Many good restaurants around. Short way to City Express cabin. Staff was ver friendly and everything runs well. Breakfast was typical and good. The Spa was excellent for the end of the skiing day. We recommend!
Stayed 6 nights in Mar 2022
Response from Eva on Mar 22, 2022
Dear Jari, thank you very much for your nice words. Please recommend us and we are looking forward to welcome you again in Zell am See Best regards Family Segl & the Segl Crew

10/10 Excellent

Hilmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mysigt och bra läge
Mysigt hotell med trevligt bemötande och bra service. Fina rum men centralt läge. Ända negativa var att det var lyhört mot gatan
Stayed 1 night in Aug 2021
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Ignasi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
belle étape à Zell am See
Stayed 1 night in Jul 2021
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

8/10 Good

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Brigita Husic on Feb 22, 2023
Thank you very much for your wonderful feedback. We are so happy that you had a wondeful stay in our hotel. We are looking forward to welcome you again. Best regards from Zell am See Family Segl & the Segl Crew

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Zentrale Lage, viel Gastro-Angebot in der Nähe
Zentral gelegenes Haus in der Fußgängerzone, Anreise etwas verwirrend, da im Navi eine andere Anschrift anzugeben wäre. Das Parken war dann in der anderen öffentlichen Garage vorgesehen als erst angefahren. Die günstigeren Zimmer zur Gasse bekommen einiges vom Nachleben dort mit. Rezeptionistin freute sich, dass wir Englisch sprachen, weil ihr Deutsch nicht so gut war.
Stayed 1 night in Aug 2020
Response from Familie Segl und das Cella Central Team on Sep 8, 2020
Hallo und vielen Dank für Ihre Bewertung. Schön dass Sie bei uns waren. Wir freuen uns jetzt schon wenn wir Sie erneut bei uns begrüßen dürfen. Bis dahin eine gute Zeit. Liebe Grüße aus Zell am See Ihre Familie Segl und das Cella Central Team

10/10 Excellent

Elin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralt - serviceminded - lækkert spaområde
Super centralt beliggende - parkeringskælder tæt på - fantastisk serviceminded personale - lækkert spaområde.
Stayed 3 nights in Feb 2020
Response from Familie Segl und das Cella Central Team on Mar 5, 2020
Dear Sirs and Madames, We are pleased that you felt comfortable and gave us such a good rating. We look forward to welcoming you again until then, best wishes and a good time. Kind regards from Zell am See Your Familie Segl and the Cella Central Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Familie Segl und das Cella Central Team on Feb 21, 2020
Vielen lieben Dank für die tolle Bewertung! Wir freuen uns sehr über 10 Punkte,und hoffen das Sie uns natürlich weiter empfehlen und wir Sie erneut bei uns begrüßen und verwöhnen dürfen. Herzliche Grüße aus Zell am See

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location.
Perfekt läge mitt i stan o ett par minuter promenad till lift/skidbuss/tågstation. Trevlig bastuavdelning. Bekvämt rum med kyl. Skidförvaring med pjäxvärmare. Synnerligen trevlig o tillmötesgående personal. Kan köpa liftkort i lobbyn. Nära till SPAR (mataffär). Enda negativa var att mitt rum låg mot gatan där det ena natten väsnades en del fram till midnatt. Därefter lugnt. Hörde ingenting från angränsande rum.
Stayed 2 nights in Feb 2020
Response from Familie Segl und das Cella Central Team on Feb 12, 2020
Tack för ditt bra betyg. Vi är glada över att du tyckte om din semester med oss på hotellet liksom vår infrastruktur och den fantastiska regionen. Vi hoppas att vi ses igen med oss och önskar er allt gott tills dess. Vänliga hälsningar från Zell am See Din Segl-familj och Cella Central-teamet

8/10 Good

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Familie Segl und das Cella Central Team on Feb 19, 2020
Sehr geehrter Herr Christian, vielen Dank für die gute Bewertung! Es freut uns wenn Sie sich wohlgefühlt haben. Herzliche Grüße

6/10 Okay

Verified traveller

Travelled with family
Die Lage ist zentral. Sehr laut in der Nacht. Warmwasser lässt sich nicht einstellen, deswegen ist das Duschen fast unmöglich. Reinigung ist ungenügend. Badetücher werden nicht ausgetauscht. Das Bett wird nur sehr spartanisch gemacht. Rezeption ist nur zeitweilig telefonisch erreichbar.
Stayed 2 nights in Dec 2019
Response from Brigita Husic on Mar 2, 2020
Lieber Gast, Ihre Meinung ist uns sehr wichtig und für konstruktive Rückmeldungen haben wir immer ein offenes Ohr - nur so können wir unseren Service optimieren. Wir bedauern sehr, dass wir Sie nicht von Ihrem Service überzeugen konnten, jedoch sind wir uns sicher, dass es sich hier nur um ein Missverständnis handeln muss. Wir gehen davon aus, dass Sie ein Appartement gebucht haben. Unsere Appartements sind preislich etwas günstiger als die Hotelzimmer, beinhalten demnach nicht die tägliche Reinigung. Hier ist lediglich die tägliche Müllentsorgung sowie der Handtuchwechsel alle 2 Tage inkludiert. Bezüglich der gemachten Betten werden wir natürlich mit unserem Team sprechen, damit diese etwas schöner aussehen. Unsere Rezeption ist täglich von 07:30 – 22:00 Uhr besetzt, darum ist es etwas verwunderlich, dass Sie uns nur zeitweise erreichen konnten. Wir wünschen Ihnen alles erdenklich Gute und senden Ihnen liebe Grüße aus dem Cella Central.