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Reviews of Hostel Zen

2.5 out of 5
Hostel Zen
3-10-5 Matsukage-cho, Naka-ku, Yokohama, Kanagawa-ken

Reviews

6.6
Rating 10 - Excellent. 30 out of 205 reviews" "
Rating 8 - Good. 58 out of 205 reviews" "
Rating 6 - Okay. 77 out of 205 reviews" "
Rating 4 - Poor. 20 out of 205 reviews" "
Rating 2 - Terrible. 20 out of 205 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Very chill place. Good for travelers.
Stayed 2 nights in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome! I love the price! Your own room with AC! For the price of a meal in the US. Cant beat it.
Stayed 1 night in Jun 2023

8/10 Good

Conner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice cheap place for budget travel.
Stayed 2 nights in Apr 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities
Great value for the cost

4/10 Poor

S, Kyoto

Disliked: Cleanliness, amenities, property conditions & facilities
Firstly, when I booked an Annex room I wasn’t told in the confirmation that it was a totally separate building from the location on the map in the hostel listing. So when I arrived I had to walk up 5 flights of stairs in a hot building with no elevator to find the reception (why is reception on the 5th floor?!) only to be told I had to go to another building. Second, the listing said share showers were included. It didn’t say you have to pay ¥100 for 4 minutes of running water (you can stop the water to pause the time). This wasn’t the end of the world but it would’ve been nice to know before I booked. Third, the showers and bathroom smelled of mildew and people were being disgusting. The walls are paper thin and I was near the showers so I could hear people spitting and nearly vomiting they were hawking up stuff so hard, IN THE SHOWER. Disgusting! Fourth, men were on the same floor as women so it really felt unsafe. The 2nd floor was painted blue (for boys I thought) and 3rd pink, and white I appreciate they threw gender stereotypes out the window, it was very uncomfortable to run into strange men in the halls. Fifth, the neighborhood is so unsafe. There’s garbage all over the streets and it smells like urine everywhere. On my way there I easily passed about 25-30 homeless looking men lurking about. Some were sleeping, some were drunk, some were just standing in the road... I think there’s some sort of cafe facility nearby for them, but it really felt unsafe.
Stayed 3 nights in Aug 2019

2/10 Terrible

antoinette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ATTENTION GIRLS
Unfortunately the place was pretty dirty, there was mould in the room, the shower and toilet. I wouldn’t stay at this hotel again and to be honest if you’re a girl traveling or even a couple of girls traveling I wouldn’t stay here as it was a unsafe area and the hostel didn’t feel safe either when in theory I should have felt safe enough to sleep.
Stayed 1 night in May 2019

8/10 Good

isnel aljanatul mawa

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a short trip
Very near to train station
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Nov 2017

6/10 Okay

Lourdes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, close to the train station
This was my first time staying in a Hostel Hotel. I was an experience I will be doing again at other location I visit.

6/10 Okay

Jose

Liked: Cleanliness, staff & service, room comfort
DRMelo Music Loved Yokohama
i had good sleep and had a private room.i gotta admit i didn't like the idea of paying to shower but that helps save water lol. good idea lol

6/10 Okay

Tomy Alvin

4/10 Poor

Hannah, Mokena

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Coin operated showers and a neighborhood full of homeless men stinking of their own urine were the only things that were unsettling about this Hostel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
We stayed here years ago,was vg. Now under New Management. Our Non smoking room stank of Cigarette smoke,we cancelled the next day & moved to another Hostel. I would not recommend this place.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smell of cigarette smoke every where
-1. I saw the white and pink decoration room picture makes me to decide to stay at there but actual too was dark ivory with tuff surface. -2. Smell of cigarette smoke in the room, hallway and every where even non smoke room. Also mold under the window. -3. I had to prepare 100 yen coins for coin shower machine. There are only 2 coin machines each floor which means about 20 rooms share 2 shower every morning.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Alan, Australia

Easy to station
For this price is ok

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Pay to shower
You have to pay a 100 yen for every four minutes to shower n rooms are cleaned once a week

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice experience
The hotel is quite difficult to find as they are 2 of them at different blocks although close to each other. From the outside the hotel looks a big rundown but inside is as clean as it possibly get. Staying there feels relaxing...if you're solo traveller.

8/10 Good

Miyako, NYC

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate living conditions
It was a little cramped, but overall had all the essentials for a cheap trip with a friend.

4/10 Poor

Kenneth, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid showers and personal items stolen twice!
I was a little surprised when I went to the shared bathroom that I had to pay 100 yen coins for four minutes of water in the shower. That is about $1. for 4 mins. I had stayed here before and they were not charging to take a shower, so that didn't feel too good since they don't mention it in the hotels.com advertisement. Also they have a shared kitchen where you can put your food into the refrigerator. My things were in plastic bags marked with my room number on. Two different times over three nights, my food and drinks were stolen. So much for safe Japan because I didn't see any foreigners like myself, just other Japanese guests. So if you don't like hidden charges and having to pay for showers and your things stolen, then this place is not bad for the price in Japan.

8/10 Good

Anthony, Portland

Liked: Cleanliness
Good value and location
Good hostel for solo stay. The room is small but clean and air conditioned and has a window that opens. The bathrooms are clean. The shower requires payment (not much), but at least it's a private stall unlike a lot of japanese bath house style showers that some hostels and capsule hotels have. The hotel is located very close to a train station, a grocery store, Motomachi shopping area and Chinatown. Overall good value for the price.

8/10 Good

Dongju, 서울 신당동

Liked: Staff & service, property conditions & facilities, room comfort
My good choice
I stayed for 5 days before. I enjoyed my all time with the accommodation. Firstly, the price is good. I could save the money. Secondly, I got 1 private room although it was small. I think it's ok because I just needed a room to sleep. Finally, it is convenience because there is the train station near there.

4/10 Poor

ANDRES, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
Don't try it.
Don't even try this. The service is bad enough in Japanese terms. If you arrive after 10pm, you'll be on your own, the guy answered the phone once shortly and then he didn't answer anymore. Next day told me it was closed already. Luckily enough I found a local guest that helped me to get whatever room was open. They attempted to charge me extra for that. I refused with an argument. The rooms smell like terrible, no changes after discussion with owner. You have to pay a hundred yen for 4 min community shower. This place is located in Yokohama, don't even try it if you want to enjoy Tokyo's action at night. A waste of time in hours of commuting, not fun after first day. Not counting if you get lost in perhaps the biggest metro system on earth. Pay the extra money somewhere else and avoid being ripped off.

2/10 Terrible

ANDRES, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your time and money
Don't even try this. The service is bad enough in Japanese terms. If you arrive after 10pm, you'll be on your own, the guy answered the phone once shortly and then he didn't answer anymore. Next day told me it was closed already. Luckily enough I found a local guest that helped me to get whatever room was open. They attempted to charge me extra for that. I refused with an argument. The rooms smell like gutter, no changes after discussion with owner. You have to pay 100 yen for 4 min community shower. This place is located in Yokohama, don't even try it if you want to enjoy Tokyo's action at night. A waste of time in hours of commuting, not fun after first day. Not counting if you get lost in perhaps the biggest metro system on earth. Pay the extra money somewhere else and avoid being ripped off.

6/10 Okay

Penny, South Australia

Disliked: Property conditions & facilities
Budget Basic Hostel Accommodation
Had some difficulties finding it as we missed the location on the tourist map and ended up with uunnecessary walking and time wasting. The room is small but clean with shared facilities. The internet was good

2/10 Terrible

Daniel, Kapolei

Disliked: Cleanliness, staff & service, property conditions & facilities
Shady but cheap.
Shady area. Staff is shady also. One of the cleaning staff stole my money and when asked about it completely denied it.

4/10 Poor

John, Montreal

Disliked: Staff & service
No staff after 8 pm
I arrived at 9pm for an overseas flight, but there was no one at reception, only a list for late arrivals to check in. Since my name was not on the list, I stayed in a nearby hostel for the first night. When I talked to them, they told me I was in another building, altough there was no way of knowing on arrival and no way to conract them. The rest of the condition was par, but their system proved very inconvenient in my case.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice location, clean.
The location was great. closed to chinatown and yamashita park. The room was clean and bigger than I expected (Because japanese room usually very tiny.) The staff was nice and breakfast was ok. The only bad side is that, there was no elevator, so carrying your luggage to climb stairs was painful. other than that, it was a good experience. I would recommend this hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
kinky neighbourhood but cheap
A cheap stay at a kinky place. Yet, it looks more scary at first than it really is..

2/10 Terrible

tks, TX

Disliked: Cleanliness, property conditions & facilities, room comfort
consider somewhere else
Its just cheap. If you feel kinda advanturous, try stay here for a night. Neighborhood is nothing. Pay a ten-twenty dollars more and you can get way better hotel in better area.

6/10 Okay

Christian, Norway

Liked: Room comfort
Disliked: Property conditions & facilities
ok
Had a nice room with futon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jorgon, Yokosuka

Review
Review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable hostel with nice staff!
Location was a little seedy but what can one expect for $35. a night in Yokohama, Japan, where hotels are much more expensive! They even provide a small breakfast of toast, hard boiled egg, coffee and banana slice. Free Wifi and air conditioned rooms too! Good job Hostel Zen!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!!
only thing i didnt like was the bathroom and the shower are not in the room.. everything else we great!! very nice bed, nice tv, and they even cook you breakfast..

8/10 Good

YASUO

Liked: Cleanliness
コスパ良し。狭いけど清潔。
Stayed 1 night in Apr 2024

10/10 Excellent

ケンシン

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
安い！朝食もついてるし！良かったです！またお願いします。
Stayed 5 nights in Mar 2024

8/10 Good

Naoki

別館に泊まりましたが、カプセルホテルより良く以外と静かで落ち着いた。(色々覚悟していたから) 注意する事は部屋着、スリッパ、ひげ剃り、歯ブラシ、タオル等(バスタオルは有った)が無いので必要な物は持って行かないといけないです。 コインシャワーしかありません、小銭が必要です。近くに朝9時半開店の銭湯があります。(徒歩5分) 壁が薄いので、話し声など筒抜け夜は静かにしましょう。
Stayed 2 nights in Mar 2024

4/10 Poor

タミコ

Disliked: Cleanliness, amenities, property conditions & facilities
値段相応だとは思いますが共用洗面所の天井を見上げると髪の毛があちらこちらに張り付いてるのが気になりました
Stayed 3 nights in Feb 2024

8/10 Good

ジョウ

Disliked: Property conditions & facilities
渋いドヤ街の簡易宿泊所です。独特の雰囲気です。お得です。いろんな人が周辺にいます。
Stayed 1 night in Feb 2024

6/10 Okay

?????

値段なりの設備。
Stayed 3 nights in Jan 2024

8/10 Good

よしのぶ

Liked: Staff & service, amenities
値段の割には良かった
Stayed 1 night in Nov 2023

8/10 Good

Sampsa

Stayed 10 nights in Sep 2023

8/10 Good

Jari

Travelled with group
Liked: Staff & service
Price level met service level well.
Stayed 10 nights in Sep 2023

6/10 Okay

トモヒロ

Stayed 22 nights in Aug 2023

10/10 Excellent

シゲノリ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
値段と比較して大満足でした。夜静かエアコン効き良し、Wi-Fi良好。
Stayed 1 night in Jul 2023