Dear Kyley,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,The Management

Estimado Carlos,Le agradecemos mucho el haberse hospedado con nosotros y la evaluación que nos ha dado. Esperamos poder tener el placer de recibirles de nuevo pronto.Saludos Cordiales,

Dear Sir,Thank you very much for this kind review.We deeply regret the inconvenience caused by the power outage during your stay and appreciate your understanding in this matter.It brings us immense joy to learn that the VIP check-in at our premium lounge set a positive tone for your visit. We're also glad that the room amenities met your expectations and that the availability of our buffet even late into the evening added convenience to your experience. Thank you for acknowledging the service at our specialty restaurants and the efficiency of our resort shuttle buses. We are equally pleased to hear that both the pool service and housekeeping were to your satisfaction, contributing to a pleasant and comfortable stay at Barceló Maya Palace - All Inclusive.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are overjoyed to hear that Fernando's assistance at check-out made a lasting impression and that Mercedes provided attentive and friendly service during your stay. It brings us great pleasure to know our team at Coco Bar played a significant role in enhancing your experience with their exceptional service.We are also delighted that the cleanliness of your room met your expectations and that you enjoyed the overall condition of our hotel. Our team takes great pride in maintaining a high standard for our guests, and your acknowledgment of our room amenities is deeply appreciated. It is always rewarding to hear that our efforts contribute to a memorable stay.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Sir,Thank you for sharing your experience with us.We regret to hear that your experience with the seating arrangements at our beach and pool areas did not meet your expectations. We always strive to ensure our guests' comfort and satisfaction, and we will certainly reflect on your feedback to improve our service in this regard.It is delightful to learn that you were impressed with our property and that the cleanliness of our rooms, the condition of our hotel, the quality of service, and the amenities provided contributed positively to your stay. The entire team at Barceló Maya Palace - All Inclusive takes great pride in maintaining our high standards to create memorable experiences for our valued guests.We are looking forward to welcoming you again. All the best!The Management

Dear Guest, Thank you for this great review.We are delighted that the clean and well-appointed nature of our rooms, along with the overall condition of our hotel, met your expectations for a 5-star experience. It’s gratifying to know that the service provided by our dedicated team contributed positively to your stay. Our aim is to offer an environment of comfort and convenience, so we're happy to hear our room amenities contributed to making your visit memorable.Your kind words serve as a wonderful affirmation of the efforts we put into ensuring our guests have a luxurious and enjoyable experience at Barceló Maya Palace - All Inclusive. Thank you for highlighting these aspects of your stay.We look forward to welcoming you back soon. Kind regards,The Management

Dear Michael,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

Dear Sir,Thank you for sharing your experience with us.We regret to hear that our culinary offerings did not meet your expectations. Our goal is to provide a wide variety of quality dining options that cater to the tastes of our guests, and we are continuously improving our menu selections to ensure satisfaction. We are, however, delighted to learn that the cleanliness of our rooms, the condition of the hotel, and the amenities provided in the rooms were to your satisfaction. Our staff takes great pride in maintaining our facilities to the highest standards for your comfort and enjoyment.We are looking forward to welcoming you again. All the best!The Management

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are saddened to hear that the room assignment did not fully meet your expectations, and we extend our sincerest apologies for any inconvenience this may have caused. Our aim is always to provide accommodations that not only meet but exceed our guests' wishes. Please rest assured that your feedback is invaluable and will be considered with great care.We are delighted, however, to learn that our beautiful property and the wonderful efforts of our staff contributed positively to your experience. Our team takes great pride in delivering exceptional service and creating a friendly and inviting atmosphere for all our guests.We hope to welcome you back. Best wishes,The Management

Dear Mr Emmanuel,Thank you very much for this kind review.We are thrilled to learn that the dining, pools, beach, and activities at Barceló Maya Palace - All Inclusive met your expectations and contributed to a memorable experience. It is particularly gratifying to hear that you found our staff exceptional and that our commitment to service excellence resonated with you.Your appreciation for the room cleanliness, condition of our hotel, and the amenities provided fills us with pride, as we strive to maintain the highest standards of hospitality. We are pleased that these aspects of your stay enhanced your overall enjoyment.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Faton,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that your experience was enhanced by the complimentary upgrade to our adults-only Riviera Maya hotel, and that you found the attentiveness of our staff to be a highlight of your stay. Your commendations for Norma, Marcos, Alejandro, Arturo, Melendy, Antonio, Cristian, Gilberto Losanos, Alexandar, Omar, Juan Velazquez, and Yaneth Garcia are greatly appreciated and have been shared with them as an encouragement to continue providing exceptional service.We note your ratings on room cleanliness, hotel condition, service, and room amenities. While these aspects did not detract from your overall positive experience, we take your feedback seriously as it aids in our continuous efforts to improve and ensure that all guests have a memorable stay. Our commitment to maintaining the high standards of Barceló Maya Palace - All Inclusive is unwavering, and we are always seeking ways to enhance every aspect of our resort.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Sir,Thank you for sharing your experience with us.We regret to hear about the aspects of our grounds and room service that did not meet your expectations. Rest assured that the vibrant greenery of our resort is typically maintained with the utmost care, and we apologize if there was any shortfall during your visit. Regarding the restocking of amenities, we strive for consistency and completeness to ensure our guests' utmost comfort, and we're saddened to learn of any oversight in this area.On the other hand, we are pleased to note your satisfaction with the cleanliness of our rooms and the quality of service provided by our team. Our staff is committed to delivering exceptional experiences, and your recognition of their efforts is greatly appreciated.We are looking forward to welcoming you again. All the best!The Management

Dear Sir,Thank you for sharing your experience with us.We regret to hear that you found the size of our property to be quite expansive, which required more walking than expected. Our resort is indeed designed to offer a variety of experiences across a wide area, and we provide a guest transport service to assist with navigating our grounds. We hope that this service was able to facilitate your movement around the resort.It is delightful to learn that you enjoyed the culinary offerings at our restaurants and the service at our bars. We take pride in our beachfront location and are pleased that you found the ocean water to be warm, enhancing your experience. Your compliments on the room cleanliness, the overall condition of our hotel, the service provided by our staff, and the amenities in your room are greatly appreciated.We are looking forward to welcoming you again. All the best!The Management

Dear Shannon,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are truly glad to hear that the serenity and upkeep of our resort contributed positively to your experience. Our culinary team will be delighted to know that the variety and quality of food met your expectations. It's equally rewarding to learn that our diligent staff made a notable impact on your stay.We regret to hear of your concerns regarding the dolphins. At Barceló Maya Palace - All Inclusive, we care deeply about all aspects of our guests' experience and the environment. We work with certified partners who are committed to the well-being of their animals and adhere to strict regulations to ensure their care.The Management

Dear Sir,Thank you very much for this kind review.We are overjoyed that the upgrade to our Adult Only section met your expectations and provided a memorable experience. Your commendation of our culinary offerings brings great pride to our dedicated culinary team, who strive to deliver a wide array of delectable options. It's also gratifying to know that the pool and beach facilities contributed positively to your stay, ensuring a relaxing and enjoyable environment.Your appreciation for the cleanliness of your room, the overall condition of our hotel, the service provided, and the amenities available is sincerely valued. We aim to maintain our property to the highest standards for our esteemed guests such as yourself.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Georgann,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

Dear Kara,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that our night time entertainment did not meet your expectations and appreciate your desire for more grilled meat options at our buffet. While we strive to provide a diverse range of entertainment and culinary choices, we understand there is always room for improvement.We are delighted to know that you found our property to be beautifully clean and the variety of pools to your liking. It is also wonderful to hear that you enjoyed delicious dining experiences at our a la carte restaurants, Tokyo and La Brasserie. Our all-inclusive resort takes pride in offering a wealth of amenities and dining options to please our guests, and your positive remarks validate our efforts.The Management

Dear Sir,Thank you for sharing your experience with us.We regret to hear that the absence of a snack bar at the pool area and the lack of hard alcohol options in the room did not meet your expectations. Our all-inclusive offering is designed to cater to a wide array of preferences, and we continuously evaluate our services to enhance our guests' experience.It pleases us to learn that the waterpark and slides brought joy to your children, and that you found our room cleanliness, hotel condition, service, and room amenities to your satisfaction. We strive to maintain the highest standards of comfort and hospitality, and it is rewarding to know these efforts resonate with our guests.We are looking forward to welcoming you again. All the best!The Management

Dear Mr Luis,Thank you for sharing your experience with us.We are truly glad to hear that you enjoyed the variety of pools, restaurants, and beach access at our resort. It is heartening to know that our well-maintained grounds and accommodations met your expectations, and that the friendliness and excellence of our staff contributed to a pleasant experience during your stay.While we are pleased that you found our food acceptable, we understand that there is always room for improvement. We take pride in offering a diverse range of dining options and strive to cater to a wide array of palates, ensuring that every meal is a delightful moment for our guests.We are looking forward to welcoming you again. All the best!The Management

Dear Madam,Thank you for the time taken to share your experience of staying with us.Rest assured, we take all feedback seriously and we are disheartened to learn about the miscommunication that led to unexpected charges upon your arrival. Our guests' satisfaction is paramount, and we strive to ensure transparent and accurate booking information. While we maintain a rigorous standard of excellence across our services, we deeply regret that your experience with the booking process did not meet these standards.We are heartened to know, however, that the condition of our hotel, the cleanliness of your room, the service provided by our team, and the room amenities met with your expectations. Our staff takes great pride in maintaining our property and ensuring that all guests have a comfortable and enjoyable stay.We hope to welcome you back. Best wishes,The Management

Dear Mr Vasilyevich,Thank you very much for this kind review.It's delightful to hear that the pristine condition of our beach and the family-friendly environment contributed to your memorable experience. Our dedicated housekeeping team strives to maintain impeccable cleanliness throughout the resort, so your acknowledgement is truly appreciated.Your recommendation is the highest compliment we can receive, and we're overjoyed that Barceló Maya Palace - All Inclusive left such a positive impression on you.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Mr Bruce,Thank you very much for this kind review.We regret to hear about the challenges you encountered with underwater rocks at our beachfront. We strive to maintain clear and safe access points and appreciate your suggestion for better marking of these areas. We are also looking into the impact of feeding wildlife, such as turtles, to ensure all interactions are healthy and sustainable.We are delighted to hear that you enjoyed the dining options, the beautiful views, and the high level of service provided by our team. Your comments affirm the hard work we put in every day to ensure our guests have a memorable experience. Moreover, the cleanliness of our rooms and the variety of food options are aspects that we pride ourselves on at Barceló Maya Palace - All Inclusive.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Sir,Thank you very much for this kind review.We regret that the room amenities did not completely meet your expectations. At Barceló Maya Palace, we strive to provide the highest quality in every aspect of our guests' stay.It's gratifying to learn that you loved our beautifully maintained property and the pristine beach, ideal for snorkeling. Your commendations regarding the diverse culinary offerings and the friendliness of our staff are much appreciated. We are also thrilled that the overall cleanliness and condition of our hotel contributed positively to your stay.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Mr Scott,Thank you very much for this kind review.It is truly rewarding to know that our dedication to maintaining impeccable room cleanliness and providing top-notch service has resonated with you. Our team takes great pride in the condition of our hotel and the array of amenities offered to enhance the comfort of our guests' stays. Your recognition of these details is immensely appreciated and confirms our commitment to excellence.We are delighted that you experienced the quality and hospitality that Barceló Maya Palace - All Inclusive is known for. It is our sincere hope that the memories created during your visit will bring you back to our beautiful location in the future.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to learn that Barceló Maya Palace - All Inclusive exceeded your expectations, setting a new benchmark for your holiday experiences. Our culinary team will be delighted to know that the offerings at our à la carte restaurants left a lasting impression, and we take pride in the exceptional service our staff provided. The beauty and accessibility of the beaches are indeed one of our most treasured highlights, and we are glad you took the time to explore and enjoy them.The spaciousness and cleanliness of our guestrooms are aspects we focus on meticulously, and your appreciation for these details, as well as the evening shows, is immensely gratifying. Our commitment to providing a diverse array of amenities is driven by our desire to ensure that each guest's stay is nothing short of spectacular.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Sir,Thank you for sharing your experience with us.We regret to hear that certain aspects of our accommodations did not meet your expectations, and we appreciate your candid feedback regarding the room decor. We strive to maintain a balance between the charm of our resort's design and modern comfort. Although our buffet variety did not entirely satisfy your palate, it pleases us to know that the Brazilian steak house was to your liking.It's wonderful to learn that the cleanliness of our rooms met your standards and that the multiple pool options brought joy to your children. We are also glad that the positive aspects of your stay have left a lasting impression on your family, so much so that your children are already looking forward to another visit. We understand the morning rush to reserve pool chairs can be a challenge, and we are continuously working on improving this experience for all our guests.We are looking forward to welcoming you again. All the best!The Management

Dear Sir,Thank you for sharing your experience with us.We are sorry to hear your thoughts on the pricing of the small shops within our resort. While we strive to offer a variety of options catering to the diverse preferences of our guests, we understand that value perception can vary. Please rest assured that we are committed to providing quality products that reflect the essence of the Barceló experience.We are overjoyed to learn that the friendliness of our staff and the pristine condition of our resort contributed positively to your experience. At Barceló Maya Palace - All Inclusive, our team takes great pride in maintaining the highest standards of cleanliness and guest service, ensuring that every stay is a memorable one.We are looking forward to welcoming you again. All the best!The Management

We regret to hear that the availability of shade did not meet your expectations. Our guests' comfort is of utmost importance, and we continuously work to ensure that our facilities cater to all preferences. We are pleased, however, to learn that the cleanliness of your room, the overall condition of our hotel, and the quality of service provided left a lasting, positive impression on you.The positive feedback regarding our room amenities is especially appreciated, as we strive to offer a comfortable and enjoyable experience for all our guests. It is heartening to know that these efforts have resonated with you. Thank you for choosing Barceló Maya Palace - All Inclusive, and we eagerly anticipate your nextThe Management

We are glad to hear that you found the size and comfort of our rooms to your satisfaction and that our resort paths provided you with an enjoyable walking experience.Regarding the beach, we are fortunate to be located on a beautiful stretch of the Caribbean, and while we strive to maintain the pristine condition of our beaches, the presence of natural elements like rocks is sometimes beyond our control. We hope this did not detract significantly from the overall enjoyment of our beachfront.It is heartening to learn that the variety and quality of our food and drinks met your expectations and contributed to a delightful stay. Our dedicated culinary team takes pride in offering an array of delicious options for our guests. Furthermore, we are pleased to know that the cleanliness of our rooms, the condition of our hotel, and the high level of service provided by our team all met your standards of excellence. Your recognition of our room amenities is also greatly appreciated. At Barceló Maya Palace - All Inclusive, we aim to deliver a superior guest experience, and your positive feedback is a testament to our efforts.The Management

Dear Madam,Thank you for the time taken to share your experience of staying with us.It's gratifying to learn that the upgrade to our exclusive Adults only section added a special touch to your stay, and we are thrilled that you found the cleanliness and condition of our hotel to be impeccable. Our team strives to provide exceptional service and it brings us joy to know that we succeeded during your visit. Additionally, we are pleased that the room amenities met your expectations, contributing to a comfortable and enjoyable experience.Your kind words are a testament to the dedication of our staff, and we are proud to have been able to offer you a memorable stay. Should your travels bring you back to the Riviera Maya, we look forward to welcoming you once more to our little slice of paradise.We hope to welcome you back. Best wishes,The Management