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Reviews of JW Marriott Hotel Xi'an

5 out of 5
JW Marriott Hotel Xi'an
No.168 Feng Cheng 8th Road, Xi'an, Shaanxi

Reviews

10

Exceptional

Rating 10 - Excellent. 10 out of 11 reviews" "
Rating 8 - Good. 1 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tsz Lun

Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Had truly memorable 7-night stay at the JW Marriott Xi’an. This new property is beautiful, and it clearly befits the JW Brand. Its location is also very good. There is a big mall next door, and the metro is a 5-minute walk that can conveniently take you anywhere in the city. The staff here are truly exceptional. Every staff member that I have met and has been very friendly and helpful. I will just mention a few examples: 1. Eddie from the front desk always went beyond his duty to help me navigate to certain locations by writing instructions so that don’t get lost. 2. Jenny from the JW Kitchen . Very morning made me feel welcome and no request during breakfast was too hard. 3. Lilly, Demi. And Nana from the executive lounge . All 3 ladies willing to go beyond their duty To help and show genuine interest in how your day has been I nearly forgot to mention that the the food provided in the lounge during happy hour is excellent. It's a buffet dinner. I can highly recommend JW Marriott Xi’an due to its wonderful staff and the other mentioned reasons
Stayed 6 nights in Dec 2023

10/10 Excellent

Wai Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Tania

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and dinner. Many options, beautiful presentation and great service. My room was amazing. The spa was very good as well. I had a massage and facial and the staff was very attentive and professional Overall, excellent staff at this hotel. Unfortunately, I worked overnight and the internet was horrible. I ended up using my hot spot from the US. This appears to be a problem with all the hotels I have stayed through out my trip in China, very slow or no internet. I picked this hotel because it is located 10 minutes away from the high speed train station.
Stayed 1 night in Sep 2023
Response from Philip Kang, General Manager on Oct 8, 2023
Dear Tania, thank you for taking the time to share your stay with us. Your comprehensive positive feedback motivates us to keep improving, we also highly value your dissatisfaction and have reported the problems you mentioned to the IT department. All of us look forward to welcoming you back, and we hope to make your stay next time as pleasant as possible!

10/10 Excellent

Heemyeong, singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
깨끗하고 직원들이 모두 친절해서 좋았습니다.
Stayed 2 nights in Mar 2024

10/10 Excellent

YING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

seong jin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적인 시설 컨디션과 서비스가 매우 만족스러웠습니다. 특히 컨시어지에 요청한 택배서비스와 조식이 훌륭했습니다.
Stayed 1 night in Jan 2024

10/10 Excellent

SATOSHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, new hotel with great service. Would like to stay again in the future.
Stayed 4 nights in Nov 2023