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Reviews of Country Inn & Suites by Radisson, Wytheville, VA

3 out of 5
Country Inn & Suites by Radisson, Wytheville, VA
697 Peppers Ferry Road, Wytheville, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1007 reviews" "
Rating 8 - Good. 245 out of 1007 reviews" "
Rating 6 - Okay. 102 out of 1007 reviews" "
Rating 4 - Poor. 60 out of 1007 reviews" "
Rating 2 - Terrible. 27 out of 1007 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

DEBORAH

Travelled with partner
They had what sounded like a daycare center right above us. Those kids ran back and forth till after midnight and started again at 530am. Had to go homecand sleep
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times. We love this property and the staff are always amazing
Stayed 1 night in May 2024
Response from Jamie Arnold, General Manager on May 23, 2024
Hello Michael,Thank you for taking the time to leave a great review! I am so glad that you enjoyed your stay and that you keep coming back! That lets us know we are doing something right. I will be sure to pass on your praises to the rest of the staff. We can't wait to see you again!

10/10 Excellent

edu

Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on May 23, 2024
Hello Edu,Thank you for taking the time to leave us a great review! We truly appreciate your patronage and we welcome you back at anytime. Hope to see you soon!

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Jamie Arnold, General Manager on May 23, 2024
Hello Mark,Thank you for taking the time to leave us a great review! We truly appreciate your patronage and we welcome you back at anytime. Hope to see you soon!

10/10 Excellent

bart

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2024
Response from Jamie Arnold, General Manager on May 22, 2024
Hello Bart,Thank you for taking the time to leave us a great review! We are delighted that you enjoyed your stay with us and welcome you back at anytime. Hope to see you soon!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities
Easy check in. Friendly staff. Convenient location near stores/food. Few stains in the shower, and one room smelled musty. Bathroom drain was backed up. Overall a nice hotel for a night or two.
Stayed 1 night in May 2024
Response from Jamie Arnold, General Manager on May 22, 2024
Hello Megan, Thank you for taking the time to share your experience with us. It was a pleasure to read all the wonderful things you had to say about us! We are steadily making improvements to the hotel and sincerely appreciate your feedback. We hope to have another chance to properly host you in the future.

10/10 Excellent

Mary, APO

Liked: Cleanliness, staff & service, property conditions & facilities
The convenience to my route.
Stayed 1 night in May 2024
Response from Jamie Arnold, General Manager on May 19, 2024
Hello Mary,I was so happy to read that you enjoyed your stay! I will be sure to pass on your praises to the rest of the staff. We truly appreciate your patronage and welcome you back at anytime.

10/10 Excellent

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! When we checked in we were given a long list of all the area restaurants then she asked what we wanted to eat and gave us the top recommendations with the reasons why we should try there. We took her advice and went to the 1776 log cabin and loved everything about it! The service was the best weve ever had and the food was great. The building was very old and had an intresting history. Im so grateful that she took the time to recommend it. The room was clean and very comfortable i would tell anyone to definitely stay here!
Stayed 1 night in May 2024
Response from Jamie Arnold, General Manager on May 11, 2024
Hello Karen,It was an absolute delight to read about your awesome stay and all the wonderful things you had to say about Chelsea! She truly is an asset to our team and we are very fortunate to have her with us. We sincerely appreciate your patronage and your willingness to recommend us to friends. We hope to see you again someday!

10/10 Excellent

Ronald

Liked: Staff & service, amenities, property conditions & facilities
Perfect for a travel day. Rebooking for two more trips.
Stayed 1 night in May 2024
Response from Jamie Arnold, General Manager on May 9, 2024
Hello Ronald,We are thrilled that you had a great experience with us and look forward to your return! Thank you so much for the great rating. See you soon!

10/10 Excellent

Deborah

Liked: Property conditions & facilities
A special shout-out to the dining area attendant and desk agent on the morning of 5-3-24. I left my luggage in the coffee station area of the dining room that had just closed. It was turned in at the registration desk and the agent took the initiative to call me as soon as it was discovered. We were only a short distance into our drive, so we didn’t lose too much time returning to retrieve it. A tremendous blessing for sure!
Stayed 1 night in May 2024
Response from Jamie Arnold, General Manager on May 6, 2024
Hello Deborah,Thank you for the five star rating! And thank you for your kind comments about Debra (the front desk agent) and Haley (our breakfast attendant). We are very fortunate to have them both and I will be sure to pass on your praises to them. I am glad they were able to help you! We truly appreciate your patronage and hope to see you again someday.

8/10 Good

Leo, Aberdeen

Travelled with partner
Liked: Cleanliness, staff & service
Toilet seat broken, trash in the 5th floor hallway. Cigarette butts around the front entrance. But the front desk staff was excellent and very helpful.
Stayed 1 night in May 2024
Response from Jamie Arnold, General Manager on May 3, 2024
Hello Leo, Thank you for taking the time to leave us a review. I was glad to read that you found the staff to be friendly and helpful but do apologize for the issues you experienced regarding your toilet and trash. I appreciate you bringing these concerns to my attention as they will be corrected immediately. We truly appreciate your patronage and welcome you back at anytime!

2/10 Terrible

Therese

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
People screaming in the middle of the night. Car alarms going off at 2am. Blaring music in parking lot. Screens torn and hanging from windows.
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on May 3, 2024
Hello Therese,I am sincerely sorry that you did not enjoy your stay with us. I understand that a good night's sleep is very important - especially when you are traveling. I hope you will consider this an isolated incident and consider staying with us again in the future so that we may have another chance to properly host you.

10/10 Excellent

Brian, Newport

Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on May 22, 2024
Hello Brian,Thank you for taking the time to leave us a great review! We are delighted that you enjoyed your stay with us and welcome you back at anytime. Hope to see you soon!

8/10 Good

Charles

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Excellent check in experience: smooth and desk clerk friendly and efficient. Helpful with dining suggestions. Easy access (convenient to highway). Also appreciated automated check out. Included breakfast very good. However, cleanliness of room lacking: shower not as clean as would have liked and bed skirt stained.
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 29, 2024
Hello Charles,Thank you for taking the time to leave us a great review! We were absolutely thrilled that you enjoyed your stay and look forward to seeing you again sometime. Hope it is soon!

6/10 Okay

Julie

Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on May 14, 2024
Hello Julie,I sincerely appreciate you taking the time to leave us a review. I would love to hear more about your stay and know what we can do to improve for your next visit. Hope to hear from you soon.

8/10 Good

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and pleasant. I am always disappointed (as I was here) when my room isn’t freshened daily with fresh towels, a made bed and emptied trash.
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 23, 2024
Hello Jacquelyn,I was very happy to read that the staff was pleasant and helpful. I do sincerely apologize that housekeeping services was not offered to you during your stay. At our hotel, stay over service is by request only and should had been communicated with you at checkin. I am sincerely sorry it was not and will do well to make this a teachable moment with our staff. I hope you will consider staying with us again so that we may have another opportunity to exceed your expectations.

10/10 Excellent

Karen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 22, 2024
Hello KarenThank you for leaving us a great review! We are so glad you enjoyed your stay. We welcome you back at anytime. Hope to see you soon!

6/10 Okay

Todd

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Todd,Thank you for taking the time to leave us a review. I would love to know more about your stay and what we can do to improve so that next time you're with us, we get a 5 out of 5! Hope to hear from you soon.

10/10 Excellent

Janet

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Janet,We are so glad you enjoyed your stay and welcome you back at anytime. Hope to see you soon!

8/10 Good

christine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Christine,Thank you for taking the time to leave us a great review. We are so glad you enjoyed your stay and welcome you back at anytime. Hope to see you soon!

10/10 Excellent

Linda

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I will never use Expedia again. None of the hotels you claimed to be pet friendy are NOT.
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Linda, I was the front desk person who helped you find a pet friendly hotel. I do apologize about the confusion you experienced with your reservation. For future stays, I would advise calling the hotel directly just to confirm your booking so that you don't have any trouble at checkin.I hope everything worked out for you and wish you well in your future travels.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Michelle,Thank you for taking the time to leave us a great review. We are so glad you enjoyed your stay and welcome you back at anytime. Hope to see you soon!

8/10 Good

Timothy

Travelled with partner
The breakfast should was missing the eggs and bacon
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Timothy,We are so sorry you did not get your bacon and eggs but hope you were able to enjoy the rest of breakfast as well as other amenities like our indoor pool and hot tub. We hope you will consider staying with us again.

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the hwy
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Shelly,We are so glad you enjoyed your stay and found convenience in your travels. We welcome you back at anytime. Hope to see you soon!

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Superb concern by staff for the condition of the room and my comfort. Even got a text and call to assure my satisfaction. Rarely get this degree of attention.
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Ted,Thank you for sharing your experience with us. We are absolutely thrilled that you enjoyed your stay. I will be sure to pass on your praises to the rest of the staff! We welcome you back at anytime

6/10 Okay

Hany

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Strong highway noise Poor quality uncomfortable mattresses
Stayed 2 nights in Apr 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Hany,Thank you for sharing your experience with us. I sincerely apologize for the inconveniences you experienced. We are steadily making improvements to the hotel, so I hope you will consider staying with us again in the future so that we may have another chance to dazzle you with an exceptional stay.

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jay on Apr 10, 2024
Thanks for choosing to stay with us. We do appreciate your business and feedback.

6/10 Okay

Roberta, geneseo

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a newly remodeled building but some areas still showed wear. Comfy beds and very quiet. Breakfast was nothing special
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Roberta,Thank you for taking the time to leave us a review. We truly appreciate your patronage and honest feedback as we will be using it to make improvements for future guests. We hope you will consider staying with us again so that we may have another opportunity to dazzle you with an exceptional stay

8/10 Good

Helen, North Royalton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, right off the highway. Restaurants nearby. Gas station right there. Breakfast included with multiple options for a quick bite. Beds were comfy.
Stayed 1 night in Apr 2024
Response from Jay on Apr 10, 2024
Thanks for choosing to stay with us. We do appreciate your feedback and business.

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself wasn’t too bad, but the walls were paper thin and you could hear everything through them. The guests in the next room were being extremely loud and it was like they were in the room with us. I called down and asked for them to ask them to get quiet because it was almost 11 and I had a 5 year old that couldn’t sleep- the girl said she would come up but I don’t know that she ever did as they were noisy for another 30-45 minutes before eventually getting quiet. Otherwise it wasn’t too bad. It looked like it was missing a loveseat or chair as the floor was wide open next to the bed, and the breakfast was just okay. Not a whole lot to choose from. I don’t think I will be coming back to this location.
Stayed 1 night in Apr 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Amanda, Thank you for taking the time to share your experience with us. I am sorry for all the troubles you experienced during your stay. We are looking to make improvements so I sincerely appreciate this honest feedback. I hope you will consider staying with us in the future so that we may have another chance to dazzle you with an exceptional stay.

8/10 Good

Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool
Stayed 1 night in Apr 2024
Response from Jay on Apr 10, 2024
Thanks for choosing to stay with us. We do appreciate your feedback and business.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, bath was dated but clean and awesome shower pressure so we didn’t care. I would stay here again for sure
Stayed 1 night in Apr 2024
Response from Jay on Apr 10, 2024
Thanks for choosing to stay with us. We do appreciate your business and feedback.

10/10 Excellent

Jacqueline, savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Jay on Apr 10, 2024
Thanks for choosing to stay with us. We do appreciate your business and feedback.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jay on Apr 10, 2024
Thanks for choosing to stay with us. We do appreciate your business and feedback.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
convenient to interstate highway
Stayed 1 night in Mar 2024
Response from Jay on Apr 10, 2024
Thanks for choosing to stay with us. We do appreciate your business and feedback.

10/10 Excellent

KATEE

Stayed 1 night in Mar 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Katee,We are so glad you enjoyed your stay and welcome you back at anytime. Hope to see you soon!

4/10 Poor

Cindy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jamie Arnold, General Manager on Apr 18, 2024
Hello Cindy, I sincerely apologize that you did not enjoy your stay and would love to hear more about it as we are looking to make improvements. Hope to hear from you.

10/10 Excellent

JASON, parkersburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems at check in very friendly staff. Room was clean and bed was comfortable.
Stayed 1 night in Mar 2024
Response from Jay on Mar 28, 2024
Thanks for choosing to stay with us. We do appreciate your business and feedback.

10/10 Excellent

Mary

Travelled with family
Nice helpful staff!!
Stayed 1 night in Mar 2024
Response from Jay on Mar 28, 2024
Thanks for choosing to stay with us. We do appreciate your feedback and business.

8/10 Good

Jonathan

Travelled with family
My key did not work & it was late when I checked in& had to go back to the desk to get a key that worked.
Stayed 1 night in Mar 2024
Response from Jay on Mar 24, 2024
Thanks for choosing to stay with us. We do appreciate your feedback and business.

10/10 Excellent

Henry

Travelled with family
Liked: Property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from Jay on Mar 24, 2024
Thanks for choosing to stay with us. We do appreciate your feedback and business.

10/10 Excellent

Mike

Travelled with partner
Liked: Amenities
The service at checkin was great!
Stayed 1 night in Mar 2024
Response from Chelsea (Front Desk) on Mar 23, 2024
We are very pleased to receive this positive feedback complementing our front desk staff. We hope that you will stay with us for your future travels.Thank you,

10/10 Excellent

Richard

Liked: Amenities
It was a great experience everything was great and the staff outstanding
Stayed 1 night in Mar 2024
Response from Chelsea (Front Desk) on Mar 20, 2024
Good afternoon. We appreciate that you chose Country Inn And Suites as your hotel during your stay in Wytheville, Va and we are very glad to receive your feedback showing you experienced a positive stay. We hope you choose to stay with us again during your future travels. Thank you.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend.
Stayed 1 night in Mar 2024
Response from Chelsea (Front Desk) on Mar 20, 2024
Good afternoon. We appreciate that you chose Country Inn And Suites as your hotel during your stay in Wytheville, Va and we are very glad to receive your feedback showing you experienced a positive stay. We hope you choose to stay with us again during your future travels. Thank you.

8/10 Good

Emily

Stayed 1 night in Mar 2024
Response from Jay on Apr 10, 2024
Thanks for choosing to stay with us. We do appreciate your business and feedback.

10/10 Excellent

Frederick W

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024
Response from Chelsea (Front Desk) on Mar 13, 2024
We greatly appreciate your feedback for our staff! We hope to get to serve you for another stay during your next travel!

8/10 Good

shirley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful weekend with my family , the kids really enjoyed the pool ! The room was beautiful!
Stayed 2 nights in Mar 2024
Response from Chelsea (Front Desk) on Mar 13, 2024
We are very pleased to hear that your stay was enjoyable! We appreciate all feedback and hope to have you come stay with us again soon! Thank you!

10/10 Excellent

John Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chelsea (Front Desk) on Mar 13, 2024
We are very pleased to hear that your stay was enjoyable! We appreciate all feedback and hope to have you come stay with us again soon! Thank you!

2/10 Terrible

Cora

Travelled with family and small children
Disliked: Cleanliness, staff & service
First of all, the lady never properly checked me in so they didn’t even know I was staying in the room I was in. There was a pile of about 15 dead flies lining the terribly sealed windows that let in the WORST draft directly next to the bed. My room was so cold, I had to put my three year old son on the couch to avoid the cold wind coming through the window. Will not be staying here again.
Response from Jay on Mar 12, 2024
Thank you for completing the survey regarding your recent stay at our property. We are quite sorry you did not have a good experience. Did you speak to any of the hotel staff about issues you faced so we could assist? We always stand ready to make our guests more comfortable.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Patrick

Stayed 1 night in Mar 2024
Response from Jay on Mar 12, 2024
Thank you for completing the survey regarding your recent stay at our property. We are quite sorry you did not have a good experience. Did you speak to any of the hotel staff about issues you faced so we could assist? We always stand ready to make our guests more comfortable.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.