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Reviews of Wollongong Serviced Apartments

4 out of 5
Wollongong Serviced Apartments
54 Kembla Street, Wollongong, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 270 out of 446 reviews" "
Rating 8 - Good. 145 out of 446 reviews" "
Rating 6 - Okay. 15 out of 446 reviews" "
Rating 4 - Poor. 15 out of 446 reviews" "
Rating 2 - Terrible. 1 out of 446 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Cindy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sally

Liked: Cleanliness, property conditions & facilities
Excellent communication. Well positioned. Apartments have everything you need. Great value for money
Stayed 1 night in May 2024
Response from MM on May 18, 2024
Hi Sally, thanks so much for your wonderful review and comments, we hope to welcome you back again soon

10/10 Excellent

Silvana

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 5 nights in Apr 2024
Response from Kit on Apr 28, 2024
Hi Silvana, we appreciate your feedback. We're glad you enjoyed your stay with us.

8/10 Good

Nick

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant experience, would stay again.
Stayed 2 nights in Feb 2024
Response from Eric on Feb 22, 2024
Thank you for your feedback

8/10 Good

Hans

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Kit on Jan 29, 2024
Thank you for the review.

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Kit on Jan 29, 2024
Thank you for the review.

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, room comfort
Good
It cwas good
Stayed 3 nights in Jan 2024
Response from Kit on Jan 29, 2024
Thank you for the great review.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Spacious accommodation within walking distance of shops and beach
Stayed 4 nights in Jan 2024
Response from Eric on Feb 22, 2024
Thank you for your feedback

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome.
Response from Eric on Feb 22, 2024
Thank you for your feedback

10/10 Excellent

Vittoria

Stayed 7 nights in Dec 2023
Response from Eric on Feb 22, 2024
Thank you for your feedback

10/10 Excellent

Nilesh

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from Eric on Feb 22, 2024
Thank you for your feedback.

10/10 Excellent

Riley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kit on Jan 29, 2024
Thank you for the review.

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness
Good parking
We stayed at a 2 bedroom apartment. The place is dated and basic. However the living area is quite spacious. Under cover parking is very good. We like the location as close to my family in Wollongong.
Stayed 2 nights in Dec 2023
Response from Kit on Jan 29, 2024
Thank you for your feedback.

4/10 Poor

Timothy

Travelled with family
Disliked: Amenities
Threatened to cancel our booking two days prior to our arrival if we didn’t pay in full, even though we had booked six months in advance and we had booked as “pay at property”. On the day of arrival they wanted a photo of my drivers license and credit card as they closed check in at 4pm (couldn’t check in until 2pm!) even though I’d already paid in full. When I refused as I was worried about identity theft they just told me I wouldn’t get the keys. Definitely wouldn’t recommend!
Stayed 2 nights in Dec 2023

10/10 Excellent

Emily kate

Stayed 1 night in Nov 2023
Response from Eric on Feb 22, 2024
Thank you for your feedback

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, room comfort
Older style but very clean and comfortable. Check in was super easy
Stayed 1 night in Nov 2023
Response from Eric on Nov 20, 2023
Thank you for your feedback

8/10 Good

Maxwell

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Eric on Nov 20, 2023
Thank you for your feedback

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kitchen has the bare minimum of crockery,cutlery,glassware,utensils. I even had to go and buy tongs.Rooms are quite nice and spacious enjoyed our stay but a bit overpriced in my opinion.
Stayed 3 nights in Nov 2023
Response from Eric on Nov 17, 2023
Thanks for your feeback. Apologies for the cutleries. We will look into it. Much appreciated.

8/10 Good

John

Business traveller
Liked: Cleanliness
Convenient location at the right price. A bit aged, but essential facilities were on hand and they worked. Will likely stay there again.
Stayed 2 nights in Nov 2023
Response from Eric on Nov 17, 2023
Thank you for your feedback

10/10 Excellent

ann ellen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Easy secure parking close to everthinh
Stayed 3 nights in Nov 2023
Response from mm on Nov 14, 2023
Thanks for your review and comments

8/10 Good

GARRY

Stayed 3 nights in Nov 2023
Response from mm on Nov 14, 2023
thanks for staying and for you review

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Late arrival .... arrangements were made for access & room key. Only " gliche " was on second day ...key would not open room door( although it would operate garage & front door access ). I had to phone to receive " emergency " key. This was attended to immediately.
Stayed 3 nights in Oct 2023
Response from MM on Nov 14, 2023
Hello David thanks for your review and comments

10/10 Excellent

Kim

Stayed 1 night in Nov 2023
Response from mm on Nov 14, 2023
thanks for staying with us

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities
Great price great location
Stayed 2 nights in Oct 2023
Response from Eric on Oct 12, 2023
Thank you for your feedback.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It could have done with some cushions on the lounge and maybe a side table or two and the decor was very bland. but, it was comfortable and spacious. It had a good kitchen which we hardly used as we were in W'gong for a 21st celebration and so were out for dinner, breakfast and dinner the next night. Would stay there again. Helpful when I left a small bag behind.
Stayed 2 nights in Oct 2023
Response from Eric on Oct 18, 2023
Thank your for your feedback

8/10 Good

Anil

Travelled with family
Liked: Amenities, property conditions & facilities
I did not like the way check-in was arranged at this property on the day. We arrived at the property at 2PM and found the front-desk was closed. This puzzled me as the property rule is that check-in is supposed to start at 2pm! Nevertheless, there was a phone number on the door which I called and later let-in after some difficulty accessing the key. The staff who provided the key could have been much friendlier! But we liked the apartment which was spacious and close to basic necessities.
Stayed 1 night in Oct 2023
Response from Eric on Oct 5, 2023
Thank you for your feedback. Apologies for the hussles

10/10 Excellent

alan b

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Mary Manager on Aug 17, 2023
Thanks for your review Alan B

10/10 Excellent

Naomi

Stayed 1 night in Aug 2023
Response from MM on Aug 7, 2023
thank you for your review

10/10 Excellent

Nilesh

Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023
Response from MM on Aug 7, 2023
thank you for your review

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, clean and tidy
Stayed 1 night in Jul 2023
Response from Eric on Jul 17, 2023
Thank you for your feedback

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good secure undercover parking, easy walk to food outlets to suit every taste. Apartment was very clean, good bed and good shower. Will definitely stay again.
Stayed 3 nights in Jul 2023
Response from Eric on Jul 17, 2023
Thank you for your feedback

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A nice clean spot that was well priced for a night. Some town noise (car engines revving late at night), but everything within the accomodation's control was done well!
Stayed 1 night in Jul 2023
Response from Eric on Jul 17, 2023
Thank your for your feedback

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property really impressed me. I have stayed in other properties and did not even have half of what this property had to offer. Nice and clean and the staff were really friendly.
Stayed 2 nights in Jun 2023
Response from mm on Jul 6, 2023
Hello Maria, thank you for your lovely review and comments, we hope to see you again in the future, Kind Regards Management & staff

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Can’t fault these folks , excellent reception upon arrival , after hours discovered no bath plug, went to reception followed instructions , within 20 minutes knock at door, with requested plug. Great location, many good destinations in easy walking distance. I’ll be back and thank you
Stayed 2 nights in Jun 2023
Response from mm on Jun 27, 2023
Hello Steve, thanks for your review and comments, we are always happy to help our guests in any situation and are really happy that you appreciated our prompt service, we hope to see you again in the future, Kind Regards

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Met our needs perfectly. Very spacious. Secure parking & wifi. Bathroom a little outdated. We enjoyed our stay
Stayed 1 night in May 2023
Response from mm on May 29, 2023
Hi Olivia, thanks for your review and comments, we hope to welcome yo back again next time you are in Wollongong, Kind Regards Management & staff

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly hospitality
Stayed 1 night in May 2023
Response from mm on May 29, 2023
Hello Henry, thanks for your lovely review and comments Kind Regards Management & staff

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked that it provided a kitchen and lounge/dining room as opposed to a hotel with just a bedroom and bathroom. Spacious, quiet and a great location.
Stayed 5 nights in May 2023
Response from mm on May 28, 2023
Hi Allan, thanks for your review and comments, we are glad that you enjoyed your stay with us, Kind Regards

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was as shown in the photos - clean and comfortable- friendly check-in lady even though we arrived late - only one small couch in the living room so was a little tight for 4 of us to watch tv - lol - good value for the price 😁
Stayed 1 night in May 2023
Response from mm on May 15, 2023
Hello Kathryn, thank you for your review and comments, we always appreciate feedback and comments. Regards Management & staff

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Because I come from the country this was my first time of visiting the city. I had to drive and navigate getting to the accommodation. Once we arrived I was unsure on how to get into the accommodation. The young man at reception was very helpful and made the process very user friendly. Also loved that we were in the city but our balcony had a lovely bushy outlook. Location for what we needed was fantastic. Highly recommend these Serviced Apartments. Thank you.
Stayed 1 night in Apr 2023
Response from mm on May 8, 2023
Hello Vicki, thank you for your lovely review and comments, we hope to see you again sometime in the future.

8/10 Good

Hayley

It was great
Stayed 1 night in Apr 2023
Response from mm on Apr 29, 2023
Hi Hayley, thank you for your review and comment. we hope to see you again when you are next in Wollongong Kind Regards

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our second time here & I enjoy that it’s within easy walking distance to the beach, shops & weekly outdoor markets held on Thursdays & Fridays. The property is spacious & generally quiet. It felt secure as the building can only be accessed with a card. The staff are very helpful. Just a little suggestion, it would be great to have more cutlery. Thank you for a lovely stay.
Stayed 4 nights in Apr 2023
Response from mm on Apr 22, 2023
Hello Gladys, so glad that you enjoyed your stay once again it was a pleasure as always. By all means next time you stay please let us know what extra cutlery you would like. Hope to see you again in the near future. Kind Regards Management & staff

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived to the Wollongong Service Apartments, they had texted us and we were able to check in a but early. Everyone at the apartments were wonderful, helpful and kind. We will definitely go back. Thank you, Teresa, Emma & Livvy Shane :)😊
Stayed 4 nights in Apr 2023
Response from mm on Apr 20, 2023
Hello Shane, thank you for your lovely review and comments, we hope to see you again in the future, Kind Regards, Mary

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds were hard. But the property was lovely abd clean. Reception staff were helpful too
Stayed 1 night in Apr 2023
Response from mm on Apr 14, 2023
Hi Mary, thanks for your review and comments, we are all fussy about our particular style of comfort from our beds. but thanks for letting us know as they are new hotel quality beds. I hope that this did not impact on your stay

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Great reception, nice location and parking
Stayed 1 night in Apr 2023
Response from sharon on Apr 11, 2023
thank-you for your review hope to see you again

8/10 Good

KERRY

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loads of space and good location. Walking distance to shopping and restaurants.
Stayed 4 nights in Mar 2023
Response from mm on Apr 6, 2023
Hello Kerry thank you for your review and comments which we really do appreciate. Happy Easter

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well appointed, spacious rooms within easy walking distance of shopping, restaurants, WIN stadium and more. Very friendly and helpful staff.
Stayed 3 nights in Mar 2023
Response from mm on Mar 20, 2023
Hi Emma thanks for staying with us and for providing your lovely review and comments, we hope to see you again in the future, Kind Regards Management & staff

10/10 Excellent

Sian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lots of space, good location, easy parking and surprisingly quiet.
Stayed 2 nights in Feb 2023
Response from mm on Mar 9, 2023
thank you for sharing your review

10/10 Excellent

Paul and Deborah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and relaxing stay.
Stayed 1 night in Feb 2023
Response from mm on Feb 19, 2023
Thank you for your lovely review and comments, please come and visit again next time you are in Wollongong, Kind Regards

8/10 Good

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Fine
Stayed 2 nights in Jan 2023
Response from mm on Feb 16, 2023
thank you for staying with us and for your review score

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfy space, good kitchen and amenities. Good instructions on accessing the unit.
Stayed 2 nights in Jan 2023
Response from sharon on Jan 31, 2023
thank-you for your kind review