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Reviews of The Historic Brookstown Inn, Trademark Collection by Wyndham

3.5 out of 5
The Historic Brookstown Inn, Trademark Collection by Wyndham
200 Brookstown Ave, Winston-Salem, NC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 772 out of 1005 reviews" "
Rating 8 - Good. 162 out of 1005 reviews" "
Rating 6 - Okay. 46 out of 1005 reviews" "
Rating 4 - Poor. 18 out of 1005 reviews" "
Rating 2 - Terrible. 7 out of 1005 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
I asked for an ADA room. They have just one, and it was occupied. That was my main problem. The bed in our suite is at least three feet high. My disabled wife had a terrible time getting into it, and even I (5’6”) had trouble. The bathtub required her to step over a standard wall, which she found hard to do, with no handholds. Fortunately, we brought our own traveling handhold. The staff tried to help; they found a step stool to assist with the bed and a shower stool. We made do, but our spacious suite is a far cry from, for example, Embassy Suites. A few additions such as handholds in the bathroom and get rid of that ridiculous bed would make a big difference.
Stayed 3 nights in May 2024

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, friendly staff - excellent in every way
Stayed 1 night in Apr 2024
Response from Hotel Management on May 5, 2024
Good evening! Thank you for your kind review, we are glad to hear that you had an excellent time. We hope you'll stay again soon!

10/10 Excellent

Papi

Liked: Cleanliness, staff & service
Great place to get off your looking to relax
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 5, 2024
Thank you for taking the time to leave us a review! We hope you'll visit again soon. Take care.

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are unconventional, dark and a bit creepy. Dark hallways, strange staircase. Beds are comfy, but this is not a luxury hotel. Please adjust your expectations!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thank you for your feedback, we are sorry to hear that you weren't satisfied with our property. We do hope you'll give us a second chance and stay again in the future. Have a wonderful evening!

10/10 Excellent

Monet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying here for the weekend. It was charming with great amenities and fantastic service. It was quiet and close to all of the things we wanted to see in the area. Would definitely stay here again when in the area.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thank you for taking the time to leave us a review! We are glad to hear that you were satisfied with everything during your stay and we hope you'll visit again soon. Have a great day!

10/10 Excellent

stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay here again and would highly encourage anyone coming to Winston Salem to stay here. We will be coming back again in the future and will stay here for sure.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 27, 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Southern Hospitality and Manners
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 27, 2024
We're glad you enjoyed your stay and appreciate your review.

10/10 Excellent

Vanesa

Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Stayed 2 nights in Apr 2024

10/10 Excellent

Deanka, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for staying with us. Have a wonderful day!

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, spacious rooms and bathrooms! Breakfast was delicious!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for taking the time to give us feedback, we are so glad to hear that you enjoyed your stay with us. We hope you'll visit again soon! Have a nice day.

10/10 Excellent

Lauren, Delmar

Travelled with partner
Great location, great property! Staff is so friendly & kind. Loved the wine & cheese in the early evening & the milk & cookies at night are a sweet touch! Our room was so spacious & the property grounds so welcoming. Would definitely stay again!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 9, 2024
Thank you for leaving us such a kind review! We appreciate your feedback and we are happy to hear that you plan to stay again. Have a great week!

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of history!! If you’re a history buff . You need to stay there.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 9, 2024
Thank you for taking the time to leave us a review. Our property definitely has a great history spanning over many decades, we are so glad to hear that you enjoyed learning about it! We hope to host you again soon, take care.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed here while on a long weekend trip to visit Wake Forest. The hotel was absolutely lovely and the location was great. Despite the fact that it seemed to be very booked (lots of cars in the parking lot) we never felt that crowded feeling when walking around the hotel. We really enjoyed the milk and cookies at night! Our room was huge and so was the bathroom. The beds were very comfortable and we got a good quiet nights sleep. We enjoyed the buffet breakfast in the restaurant. I would definitely stay here again and highly recommend the Brookstown Inn to anyone staying in the area.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Apr 8, 2024
Thank you for taking the time to leave us such a kind review! We are so glad to hear that everything was enjoyable during your stay and we look forward to hosting you again soon. Have a wonderful week!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. We’ll be back!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for staying with us! We look forward to your next stay and we hope you have a great week!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and will return
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your wonderful feedback, we are glad to hear that you plan on returning. We hope to host you again soon! Take care.

10/10 Excellent

Ashu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your feedback, we hope to see you again soon. Have a lovely day!

10/10 Excellent

Martha, BRISTOW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the historical aspect and the ambiance.
Stayed 1 night in Feb 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review! Have a wonderful day.

10/10 Excellent

Min

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really amazing hotel!! Very lovely and antique atmosphere ans I'm pretty sure you will be overwelmed. My family is traveling to DC from Atlanta during the spring break, and Winstern salem is the middle of our road trip and we stay here each one night on the way. This is not just inn, you should drop this city and stay here and feel whole warm, cozy, quiet but lively mood of this city through this hotel. Room is spacious, breakfast is wonderful, and free beer, and cookie and milk is also great. And Sally.. adorable. They offer very high speed wifi, so my kid could participate her live online class very well!! I definetely recommend this hotel to all :)
Response from Hotel Management on Apr 6, 2024
Thank you so much for your lovely feedback! We are delighted to hear that you enjoyed your stay with us, and we hope to see you again real soon. Take care!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great like always!!!
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for staying with us! Have a lovely day.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Unique hotel. Loved that this old building was repurposed.Enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for staying with us! We are glad to hear that it was enjoyable. We hope to host you again soon, take care!

10/10 Excellent

Lisa

Travelled with family
Liked: Property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for staying with us! Have a great day.

10/10 Excellent

Trudi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building has been kept much to its original build. It was wonderful to see historical buildings receive new purpose instead of being torn down and building new.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Thank you for staying with us! We are glad to hear that you enjoyed your time with us. The building has served many purposes over the years and we area happy to be able to maintain it's original glory. Have a great day!

10/10 Excellent

Diana m

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were so friendly and hospitable, and it felt so generous- cookies and milk in the evening, wine and cheese in a warm bar atmosphere, and a wonderful homemade breakfast in the morning. The place has such charm with exposed brick everywhere and its old factory past preserved though modern. The rooms was so pretty and everything was sparkling clean. We would definitely stay again!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Thank you for taking the time to leave such a kind review, we appreciate your business and look forward to your next stay with us. Have a lovely day!

10/10 Excellent

Natalee

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful property!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for staying with us! We hope to see you again soon, have a great day.

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the high ceilings and large bathroom. Enjoy the wine and cheese hour and the milk and cookie hour. They have an adorable cat that hangs out in the lobby. Always enjoy staying here.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
Thank you for staying with us again! We are always glad to hear that your stay was enjoyable and we look forward to hosting you again soon. Have a lovely day!

10/10 Excellent

C E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at the BTI. I love it. I've found my new retreat space!! It's quiet, of the beaten path, and has such character.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Thank you for your kind review! We are happy to be your new retreat and we are delighted to hear that you enjoyed your stay with us again. We look forward to seeing you again soon, take care!

10/10 Excellent

Roch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic property with unique character
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again soon. Have a lovely day!

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Hayden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique property. The only thing is I would breakfast go a little later than 9am during the weekdays
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 9, 2024
Thank you for staying with us! Have a lovely day.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful architecture and excellent service
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 9, 2024
Thank you for taking the time to give us feedback, we appreciate you. Have a great day!

10/10 Excellent

Niko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place. Friendly staff, relaxing atmosphere.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 9, 2024
Thank you for the lovely feedback! We are honored to be your go to place to stay, and we hope to see you again real soon!

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely place to stay
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 9, 2024
Thank you for your kind review! We hope you'll visit again soon. Have a wonderful day!

10/10 Excellent

NANCY

Travelled with partner
Liked: Amenities, property conditions & facilities
This place was so cool. The staff was friendly & helpful. We received a complimentary wine or beer in the bar and they had cheese & crackers for guests to snack on. Milk & cookies later in the evening and a delicious full breakfast in the morning. It was very quiet So I had no problem falling asleep.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 9, 2024
Thank you for taking the time to leave us such wonderful feedback! We are so glad to hear that you enjoyed all the amenities we offer, the milk and cookies are a personal favorite for sure! Have a great day and we hope to see you again soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a really lovely Inn. It’s in a renovated cotton mill. Many of the walls are brick. The rooms are very large. The amenities feel like a luxury hotel.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 2, 2024
Thank you for the lovely review! We hope you'll stay with us again soon. Have a great day!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very unique!
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 2, 2024
Thank you for staying with us! We are glad to hear that you enjoyed your time with us, the hotel is definitely a unique place to stay! Have a great day.

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you for staying with us! We hope you'll visit again soon. Have a great day.

10/10 Excellent

MARISA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical building, comfortable beds, nice wine and cheese after 5pm in the lounge. Would definitely come back. And they have a sweet resident cat Sally. :)
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to give us feedback! We are so glad to hear that you enjoyed your stay and our Sally girl was able to keep you company. We hope to see you again soon. Take care!

10/10 Excellent

Rosario

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming property with old town feel. Wine and cheese in the early evening and cookies and milk at bedtime. You don't get that from these chain hotels. Beautiful surrounding area and the smell of wood burning in the crisp February air. Can't wait to return!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for your wonderful feedback! The cookies and milk are definitely a favorite of ours too. We hope you'll visit again soon! Have a great day.

10/10 Excellent

Kristen, Sammamish

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 24, 2024
Thank you for staying with us! Have a wonderful weekend.

10/10 Excellent

Clifford

Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to give us feedback, we appreciate your business and hope to see you again soon. Have a great day!

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to come back!!!
I could not recommend this place enough. This is our 2nd time staying and the attention to detail at the hotel is impeccable! Ms Sally the cat is a favorite, as well as the wine and cheese and milk and cookies every night. The breakfast is extravagant and delicious! This hotel is worth every penny!
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 28, 2024
Thank you for your wonderful feedback! We are glad to hear that our Sally Cat was able to make your stay enjoyable. We look forward to your next stay with us, have a lovely day!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for taking the time to leave us feedback. We appreciate you and hope you have a wonderful week!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 28, 2024
Thank you for staying with us! Have a lovely day.

10/10 Excellent

Mary Anne Silkes and Richard

Liked: Property conditions & facilities
Beautiful, unique property, friendly staff, southern hospitality,spacious room and meeting areas. We enjoyed the complementary happy hour ,evening cookies and breakfast. We will be returning here when our travels take us to the area.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 28, 2024
Thank you for staying with us! We are glad to hear that you enjoyed your stay and we look forward to hosting you again in the future. Have a great day!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, quaint, historic
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 23, 2024
Thank you for staying with us, we hope to see you again soon! Take care.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 21, 2024
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us. Have a great day!

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 21, 2024
Thank you for staying with us! We appreciate your feedback and hope to see you again soon. Take care!