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Reviews of Holiday Inn Winnipeg-Airport West, an IHG Hotel

3 out of 5
Holiday Inn Winnipeg-Airport West, an IHG Hotel
2520 Portage Ave, Winnipeg, MB

Reviews

8.6

Excellent

Rating 10 - Excellent. 564 out of 1045 reviews" "
Rating 8 - Good. 317 out of 1045 reviews" "
Rating 6 - Okay. 92 out of 1045 reviews" "
Rating 4 - Poor. 45 out of 1045 reviews" "
Rating 2 - Terrible. 27 out of 1045 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

randall frank

Liked: Cleanliness, staff & service, property conditions & facilities
They pay attention to detail and supply all the amenities. Staff and service are excellent
Stayed 5 nights in May 2024
Response from GSM on May 26, 2024
Thank you for your kind comments! We sure hope we have the pleasure of seeing you again

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GSM on May 26, 2024
Thank you for taking the time to post a review of a score. Much appreciated!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 4 nights in May 2024
Response from GSM on May 19, 2024
Thank you for taking the time to share your feedback. We do appreciate it and hope we have the pleasure to see you again

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favourite hotel to stay at! Great hospitality
Stayed 1 night in Apr 2024
Response from GSM on May 19, 2024
Thank you for the great review. We hope to see you soon

10/10 Excellent

Stephen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 4 nights in Mar 2024
Response from GSM on May 15, 2024
Thank you so much! We will pass the feedback on!

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is so warm. Definitely the best in the city.
Stayed 1 night in May 2024
Response from GSM on May 15, 2024
Thank you Kayla!! We agree

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, amenities
Friendly helpful staff at check in !
Stayed 1 night in May 2024
Response from GSM on May 15, 2024
Thank you for the wonderful feedback! We hope to see you again

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly efficient staff
Stayed 1 night in May 2024
Response from GSM on May 11, 2024
Thank you for your kind comments

6/10 Okay

Sandra

Didn't like that it was only credit card couldn't pay any other way the room was dirty under the beds
Stayed 2 nights in May 2024
Response from GSM on May 11, 2024
Our apologies we did not meet expectations during your stay. We hope we have another opportunity to serve you.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GSM on May 19, 2024
Thank you for taking the time to share your experience via a score. We do appreciate your business.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I like this hotel
Stayed 2 nights in Apr 2024
Response from GSM on May 2, 2024
Thank you for the wonderful review!. I

10/10 Excellent

ayach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 3 nights in Apr 2024
Response from GSM on May 1, 2024
Thank you !

6/10 Okay

nicholas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room wasn’t very clean. Mold on ice container lid. Marks on bedding and walls. Front counter staff was very kind and helpful though.
Stayed 1 night in Apr 2024
Response from GSM on Apr 25, 2024
We do apologize . We are noted for our clean hotel and disappointed we failed this time.We do hope to see you again

6/10 Okay

Chelsey, Brandon

Stayed 1 night in Apr 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, good parking, quiet.
Stayed 3 nights in Apr 2024

4/10 Poor

Riley

Travelled with family, Travelled with group
Our bed sheets were never switched in 4 days and beds were never made
Stayed 4 nights in Apr 2024

8/10 Good

Barb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful
Stayed 2 nights in Apr 2024
Response from GSM on Apr 28, 2024
Thank you for your feedback!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great nice and clean. Just would have been nice to have chairs on deck and maybe move coffee pot into room and out of bathroom. Service was absolutely wonderful!!
Stayed 2 nights in Apr 2024
Response from GSM on Apr 21, 2024
Thank you for the wonderful review. We take all feedback to review for future modification. We sure hope to see you again

10/10 Excellent

Yancii

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024

10/10 Excellent

DAN

Travelled with group
Liked: Cleanliness, staff & service, amenities
Always a great place to stay...
Stayed 2 nights in Apr 2024
Response from GSM on Apr 21, 2024
Thank you Dan. We are happy you enjoyed ! Hope to see you again

10/10 Excellent

Jodee

Liked: Cleanliness, staff & service, property conditions & facilities
Always an enjoyable stay. Check in staff was amazing
Stayed 1 night in Apr 2024
Response from GSM on Apr 21, 2024
What a nice thing to say!! We hope to see you again

2/10 Terrible

Adam

Stayed 1 night in Apr 2024
Response from GSM on May 19, 2024
Im sorry we did not meet your expectations. We hope we get another opportunity to get it right

8/10 Good

Horacio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay , just found the room a little small , we had 2 queen beds but it’s quite tight moving around in the room. Love the pool and playground for my granddaughter
Stayed 3 nights in Apr 2024
Response from GSM on Apr 16, 2024
Thank you for taking the time to post your review. We hope we will see you again soon

6/10 Okay

Lynn, Saskatoon

Stayed 2 nights in Mar 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly adequate accommodation Window overlooked the pool. Did not like that there was no window to the outside Staff working at the hotel were helpful and friendly.
Stayed 1 night in Apr 2024
Response from GSM on Apr 14, 2024
Thank you for taking the time to post a review. We will place a note on your profile that you prefer an outside viewHave a great day

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about the hotel
Stayed 7 nights in Apr 2024
Response from GSM on Apr 14, 2024
Thank you for sharing your feedback. It is appreciated

8/10 Good

Gwen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s probably the biggest Holiday Inn I’ve stayed at, so much busier. Large parking lot and has underground parking. Thankfully my husband was able to unload and go park and walk back. Being disabled, I wouldn’t have been able to
Stayed 1 night in Apr 2024
Response from GSM on Apr 14, 2024
We are here to help if you need !We are happy you enjoyed your stay

8/10 Good

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hospitality , good spot for break time
Stayed 10 nights in Apr 2024

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay but the hot tub was barely above bathtub water and the area closed down at 9pm. The shower had little to no hot water, maxed out no cold added and it was just above room temperature water.
Stayed 1 night in Apr 2024
Response from GSM on Apr 18, 2024
Thank ytou for sharing your feedback. We do apologize the hot tub was not hot for your stay . We hope your next visit will be wonderful for you

10/10 Excellent

Tahaysia

Stayed 3 nights in Apr 2024

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service
Dining areas are a good touch. But limited shuttle service time is not a welcoming service your customers.
Stayed 1 night in Apr 2024

10/10 Excellent

Loni

Travelled with family, Travelled with family and small children
Liked: Amenities
Under ground parking and the pool area
Stayed 1 night in Apr 2024

8/10 Good

Kim

Stayed 1 night in Apr 2024

10/10 Excellent

marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
There is a pool,kids play area and its a beautiful hotel overall
Stayed 3 nights in Mar 2024
Response from GSM on Mar 24, 2024
we are pleased you enjoyed your stay!!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Laree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GSM on Mar 15, 2024
Thank you for your review!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing for kids
Stayed 1 night in Mar 2024
Response from GSM on Mar 14, 2024
Happy to hear the kids had a blast! Thank you for staying with us!

10/10 Excellent

Robert

Travelled with family
Everything was fine
Stayed 1 night in Mar 2024
Response from GSM on Mar 14, 2024
Thanks for staying with us !

10/10 Excellent

Ray

Stayed 1 night in Mar 2024

8/10 Good

Krystal

Stayed 1 night in Feb 2024

8/10 Good

Jerico

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
what was unique about it was how nice the top floor is, so much space and room for everyone to stay in. what i didnt like was about the staff, the one worker was giving me a hard time from the jump as i checked in, on the way to the hotel
Stayed 1 night in Mar 2024
Response from GSM on Mar 10, 2024
We are glad you enjoyed your stay with us, We do apologize for any misunderstanding

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting around city from this location was ideal. Children’s facilities such as pool and play structure was ideal.
Stayed 2 nights in Feb 2024
Response from GSM on Mar 3, 2024
thank you . We are pleased you enjoyed your stay

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2024
Response from GSM on Mar 5, 2024
Thank you for the review. Hope to see you again!

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, amenities
The suite has lots of room and super clean, full size fridge too!
Stayed 1 night in Feb 2024
Response from GSM on Mar 3, 2024
We are -pleased you enjoyed your stay!

10/10 Excellent

c

Stayed 2 nights in Feb 2024

10/10 Excellent

River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from GSM on Mar 5, 2024
Thank you for staying!

10/10 Excellent

Pamela

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GSM on Mar 5, 2024
Thanks for staying with us!

8/10 Good

Emilyn

Stayed 1 night in Feb 2024