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Reviews of Holiday Inn Express Winnipeg Airport - Polo Park, an IHG Hotel

3 out of 5
Holiday Inn Express Winnipeg Airport - Polo Park, an IHG Hotel
1740 Ellice Ave, Winnipeg, MB

Reviews

8.4

Very good

Rating 10 - Excellent. 478 out of 1008 reviews" "
Rating 8 - Good. 326 out of 1008 reviews" "
Rating 6 - Okay. 114 out of 1008 reviews" "
Rating 4 - Poor. 61 out of 1008 reviews" "
Rating 2 - Terrible. 29 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Abby

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our first room had no power and no working toilet. We switched and the second room was perfectly fine but just an inconvenience. The pool was closed the entirety of our stay with no compensation or communication about it.
Stayed 2 nights in May 2024

6/10 Okay

Jeffrey

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 3 nights in May 2024
Response from marwanb on May 24, 2024
Thank you Catherine for your review and for choosing our hotel. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Arnel

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from marwanb on May 23, 2024
Thank you Arnel for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Kim

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed were the comfortable ones we have ever slept in! The cleaning staff are such hard workers! They are very thorough and courteous.
Stayed 2 nights in May 2024
Response from marwanb on May 17, 2024
Thank you Kim for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Ashton

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ye
Stayed 4 nights in May 2024
Response from marwanb on May 13, 2024
Thank you Ashton for staying with us and for giving us the perfect score. I am glad to hear that you enjoyed staying with us and looking forward to welcoming you back again soon, Best regards

10/10 Excellent

Shauna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. It was nice and quiet would definitely stay here again.
Stayed 2 nights in May 2024
Response from marwanb on May 8, 2024
Thank you Shauna for staying with us and for giving us the perfect score. I am sure our entire hotel staff enjoyed catering to your needs. Looking forward to welcoming you back soon. Best regards

10/10 Excellent

Gurveer singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from marwanb on May 6, 2024
Thank you Gurveer singh for giving us a perfect rating and for recommending our hotel to other travelers. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

8/10 Good

Linda

Travelled with group
Beds were comfortable. Breakfast was very good with many selections. Would definitely stay here again.
Stayed 1 night in May 2024
Response from marwanb on May 6, 2024
Thank you Linda for staying with us and for sharing your experience. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in excellent shape. Staff were welcoming and friendly. Very good breakfast. Very clean room and entire facility. Close to all amenities Woild happily stay here again.
Stayed 2 nights in Apr 2024
Response from marwanb on May 2, 2024
Thank you Michael for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Celeste

Liked: Property conditions & facilities
Staff were very friendly and accommodating
Stayed 3 nights in Apr 2024
Response from marwanb on May 1, 2024
Thank you Celeste for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Friendly staff. Easy checkin.
Stayed 1 night in Mar 2024
Response from marwanb on Apr 29, 2024
Thank you Sheila for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Morley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from marwanb on Apr 29, 2024
Thank you Morley for choosing our hotel an for giving us the perfect score. I am glad to hear that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel. Best regards

8/10 Good

Rebecca, Newmarket

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No dining option at property
Stayed 2 nights in Apr 2024
Response from marwanb on Apr 25, 2024
Thank you Rebecca for your review and for choosing our hotel. I am glad to hear that you enjoyed staying with us and I am looking forward to having you again as a guest in our hotel. Best regards

8/10 Good

Charolette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic hotel close to airport.
Stayed 2 nights in Apr 2024
Response from marwanb on Apr 24, 2024
Thank you Charolette for your review and for choosing our hotel. I appreciate your positive feedback about our hotel and and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Komaldeep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 1 night in Apr 2024
Response from marwanb on Apr 19, 2024
Thank you Komaldeep for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best regards

8/10 Good

Matthew James, Leduc County

Liked: Cleanliness, staff & service
.
Stayed 4 nights in Apr 2024
Response from marwanb on Apr 19, 2024
Thank you Matthew James for your review and for choosing our hotel. I am glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

8/10 Good

Jenny

Stayed 1 night in Apr 2024
Response from marwanb on May 6, 2024
Thank you Linda for staying with us. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Maricel, Shilo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean organized room. Pool could use some cleaning as there are lots of hair floating
Stayed 1 night in Apr 2024
Response from marwanb on Apr 8, 2024
Thank you Maricel for giving us a perfect rating and for recommending our hotel to other travelers. I am glad to hear that you enjoyed your stay. Your comment will be discussed with the concerned department. Looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Karan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from marwanb on Apr 8, 2024
Thank you Karan for giving us a perfect rating and for recommending our hotel to other travelers. I am glad to hear that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best regards

8/10 Good

John, Fort Frances

Stayed 2 nights in Apr 2024
Response from marwanb on Apr 25, 2024
Thank you John for your review and for choosing our hotel. I am glad to hear that you enjoyed staying with us and I am looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from marwanb on Apr 4, 2024
Thank you Minh for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Karyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night and it was great. Asked to be placed on the quiet floor, and it was silent. No road noise either. The property has a nice pool and hot tub, great breakfast area and options, and well-cared for rooms. Would stay again. Very clean, and nice staff too.
Stayed 1 night in Apr 2024
Response from marwanb on Apr 4, 2024
Thank you Karyn for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to having you again as a guest in our hotel. Best regards

4/10 Poor

Clarke

Travelled with family
Disliked: Cleanliness
We were given a room with some sort of adjoining door (room 401) very noisy could hear occupants in room next to us. Kids running down hallway yelling screaming. Floor in room not vacuumed. Good location near anirport and breakfast was good. We wouldn’t book here again because of noise and room cleanliness
Stayed 2 nights in Mar 2024
Response from marwanb on Apr 1, 2024
Thank you Clarke for taking the time to review your stay with us. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns. Looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. Clean, organized and great security. Its close to the airport and downtown by car. The only issue is no walkable restos.
Stayed 1 night in Mar 2024
Response from marwanb on Apr 1, 2024
Thank you Sheena for giving us a perfect rating and for recommending our hotel to other travelers. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Wenxin

Stayed 2 nights in Mar 2024
Response from marwanb on Apr 16, 2024
Thank you Wenxin for staying with us and for giving us the perfect score. Looking forward to welcoming you back again soon. Best regards

6/10 Okay

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from marwanb on Mar 28, 2024
Thank you Whitney for your review and for choosing our hotel. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice gym, very good breakfast and friendly staff.
Stayed 2 nights in Mar 2024
Response from marwanb on Mar 25, 2024
Thank you Edward for staying with us and for giving us the perfect score. I am glad to hear that you enjoyed staying with us and looking forward to welcoming you back again soon. Best regards

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from marwanb on Mar 26, 2024
Thank you Vanessa for staying with us and for sharing your experience. Looking forward to welcoming you back again soon. Best regards

8/10 Good

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like our stay, it was not to far from the place we wanted to go and we felt safe staying in Holiday inn
Stayed 1 night in Mar 2024
Response from marwanb on Mar 24, 2024
Thank you Sean for staying with us and for sharing your experience. I am glad to hear that you enjoyed staying with us and looking forward to welcoming you again soon. Best regards

6/10 Okay

Keaton, Vancouver

Business traveller
Liked: Cleanliness
Good place to stay on a budget. Great staff and customer service
Stayed 2 nights in Mar 2024
Response from marwanb on Mar 20, 2024
Thank you Keaton for your review and for choosing our hotel. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Diana

Travelled with family
Quick and easy check in. Clean room. Good sleep
Stayed 1 night in Mar 2024
Response from marwanb on Mar 18, 2024
Thank you Diana for giving us a perfect rating and for recommending our hotel to other travelers. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Justin

Stayed 1 night in Mar 2024
Response from marwanb on Apr 8, 2024
Thank you Justin for giving us a perfect rating and for recommending our hotel to other travelers. I am glad to hear that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best regards

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stains on couch, small beds and bedding was uncomfortable, randomly deleted my booking and made me wait an hour until they confirmed it wasn't canceled
Stayed 3 nights in Mar 2024
Response from marwanb on Mar 18, 2024
Thank you Andrew for letting us know about your recent experience. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns. Looking forward to having you again as a guest in our hotel. Best regards

8/10 Good

Ian, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from marwanb on Mar 18, 2024
Thank you Ian for your review and for choosing our hotel. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Konstantin

Business traveller
Liked: Cleanliness, staff & service
Meet all my needs.
Stayed 1 night in Mar 2024
Response from marwanb on Mar 14, 2024
Thank you Konstantin for giving us a perfect rating and for recommending our hotel to other travelers. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

linda j, Brandon

Stayed 2 nights in Mar 2024
Response from marwanb on Apr 1, 2024
Thank you Linda j for giving us a perfect rating and for recommending our hotel to other travelers. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Excellent for park and fly at $35 for a week
Stayed 1 night in Mar 2024
Response from marwanb on Mar 11, 2024
Thank you James for giving us a perfect rating and for recommending our hotel to other travelers. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

noella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Close to shopping centres
Stayed 1 night in Mar 2024
Response from marwanb on Mar 11, 2024
Thank you Noella for giving us a perfect rating and for recommending our hotel to other travelers. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

4/10 Poor

katayoon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from marwanb on Mar 8, 2024
Thank you Katayoon for letting us know about your recent experience. I apologize if some of our services did not meet your expectations. I ask that you allow us another opportunity to serve you. Best regards

8/10 Good

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from marwanb on Mar 6, 2024
Thank you Anthony for your review and for choosing our hotel. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

8/10 Good

Mary

Stayed 1 night in Mar 2024
Response from marwanb on Mar 26, 2024
Thank you Mary for staying with us and for sharing your experience. Looking forward to welcoming you back again soon. Best regards

8/10 Good

Alyssa

Travelled with family, Travelled with family and small children
Very polite and respectful, clean & just very welcoming and polite respectful employees! Breakfast was good and was well worth it kids loved it loved the pool! We will definitely be going back again!
Stayed 2 nights in Mar 2024
Response from marwanb on Mar 4, 2024
Thank you Alyssa for your review and for choosing our hotel. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

David, Calgary

The gentleman working at the front desk when I checked in around 19:30 or so was exceptional, Friendly and professional.
Stayed 1 night in Mar 2024
Response from marwanb on Mar 4, 2024
Thank you David for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
It was noisy with the adjoining room also my room faces a warehouse that is noisy
Stayed 2 nights in Feb 2024
Response from marwanb on Feb 28, 2024
Thank you Angela for giving us a perfect rating and for recommending our hotel to other travelers. I'm glad to hear that you enjoyed your stay. Your comment is well noted. Looking forward to having you again as a guest in our hotel. Best regards

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and very close to my appt(dentist appt)
Stayed 1 night in Feb 2024
Response from marwanb on Feb 26, 2024
Thank you Margarita for your review and for choosing our hotel. I'm glad to hear that you enjoyed your stay with us and I'm looking forward to having you again as a guest in our hotel. Best regards

8/10 Good

Vittorio

Stayed 1 night in Feb 2024
Response from marwanb on Mar 20, 2024
Thank you Vittorio for your review and for choosing our hotel. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from marwanb on Feb 21, 2024
Thank you Jim for giving us a perfect rating and for recommending our hotel to other travelers. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards

2/10 Terrible

Jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible!
Our key card stopped working and we had to rely on maintenance to let us in our room. Which was irritating and the fact we couldn’t leave our room without getting someone to let us back in made it not worth the stay. On top of that, house keeping attempted to walk into our room at 8:23am!! If check out is at 11am .. stay out of the room! Don’t attempt to let yourself in. Luckily we had the latch across the door or I would have been seen half naked!! This is the second stay I have had there where housekeeping has attempted to let themselves into my room before 9am. Will not be staying here again .. ever!!
Stayed 1 night in Feb 2024
Response from marwanb on Feb 20, 2024
Thank you Jamie for taking the time to tell us about your experience.We do apologize for not being able to meet your expectation.Your feedback is extremely valuable to us and will be used to continuously improve our guest experience. We hope to see you again in the near future. Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from marwanb on Feb 21, 2024
Thank you for your review and for choosing our hotel. I'm glad to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards