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Reviews of Howard Johnson Plaza Hotel by Wyndham Windsor

2.5 out of 5
Howard Johnson Plaza Hotel by Wyndham Windsor
2530 Ouellette Avenue, Windsor, ON

Reviews

7.2

Good

Rating 10 - Excellent. 275 out of 1000 reviews" "
Rating 8 - Good. 310 out of 1000 reviews" "
Rating 6 - Okay. 193 out of 1000 reviews" "
Rating 4 - Poor. 113 out of 1000 reviews" "
Rating 2 - Terrible. 109 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Lora

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Property under construction
Stayed 3 nights in May 2024

2/10 Terrible

Mehboob

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Incompetent staff, dirty, noisy only the cleaning crew were good. Breakfast terrible. Most items were rotten and nearly expired…breakfast closed at 10….
Stayed 2 nights in May 2024

4/10 Poor

Bernadette

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Property under construction, but it was ok. Everything is new which is perfect, It will be amazing once it’s completed. Parking was ok and there’s a Tim Hortons right next store which was a bonus. They do have a breakfast available which is nice. I will definitely stay here again 😃
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovations, so it was a bit messy. But worth it, as the hotel is improving.
Stayed 2 nights in May 2024

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, renovated and good value. Staff were very friendly and helpful.
Stayed 1 night in May 2024
Response from Management on May 9, 2024
Thank you for staying with us. I am happy that you liked the renovations we have been working on.

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once renovations are done, it will be great!
Stayed 1 night in May 2024
Response from Management on May 9, 2024
Thank you for staying with us!

10/10 Excellent

Erica

Stayed 1 night in May 2024
Response from Management on May 9, 2024
Thank you for staying with us.

4/10 Poor

Anne

Travelled with partner
The building was under renovation. We unfortunately stayed in the old part. Our room definitely needed upgrades. The bathroom was very old and dated. If we stay again we will request to be in the renovated rooms.
Stayed 1 night in Apr 2024
Response from Management on May 9, 2024
Thank you for staying with us. We are still working on getting all of the hotel renovated.

6/10 Okay

Shamsia

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The washroom door lock did not work. The washroom faucet handle was loose and kept on coming apart. Disappointing breakfast items, did not have any egg. They charge extra 20$ for even half an hour check in. It’s an irony that they charge $ 200 deposit as insurance of any breakage when their facilities are already in bad condition.
Stayed 1 night in May 2024
Response from Management on May 9, 2024
I am sorry that you had difficulties during your stay and will take your suggestions under advisement.

2/10 Terrible

Diosalyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on May 9, 2024
Thank you for staying with us.

6/10 Okay

Robin

Business traveller
For the price it was what I expected.
Stayed 2 nights in Apr 2024
Response from Management on May 2, 2024
Thank you for staying with us.

6/10 Okay

doug

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Management on May 2, 2024
Thank you for staying with us.

8/10 Good

Rubaiat

Travelled with family and small children
Clean and nice
Stayed 1 night in Apr 2024
Response from Management on May 2, 2024
Thank you for staying with us.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2024
Response from Management on May 2, 2024
Thank you for staying with us.

8/10 Good

Pearl, Richmond Hill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall for a night
Stayed 1 night in Apr 2024
Response from Management on May 2, 2024
Thank you for staying with us.

10/10 Excellent

Ilona

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room was beautiful. However it is under construction. They are working hard on the inside. I'm assuming they will work on the outside eventually. Don't be dissuaded by the exterior. This is our second time back and we will come back again. Never heard any construction. They must be ninjas.
Stayed 2 nights in Apr 2024
Response from Management on May 2, 2024
Thank you for staying with us. I am glad that you liked the changes we have made to the rooms.

6/10 Okay

Ashley

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staffbut that's it ironing board was broken. Smell like weed. Bathroom door hit the toilet. Was told it was going to be renovated so hopefully it does
Stayed 1 night in Apr 2024
Response from Management on May 2, 2024
Thank you for staying with us. We will be fixing the door problem during our renovations.

10/10 Excellent

rjhig1

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 25, 2024
Thank you for staying with us.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for staying with us.

6/10 Okay

Tresa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for staying with us.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was newly renovated so everything was clean and shiny and very modern looking! We asked for extra towels and the lady at the front desk got them immediately! She was very sweet and lovely and friendly and she also gave us advice about what things to do and directions and where to go! We loved the service! 5 star rating from this family! 😘
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for staying with us. I am so glad that you enjoyed the renovated room and had a pleasant stay.

10/10 Excellent

lawrence, Milton

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for staying with us.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet, with some food options nearby for quick pickup options. Staff was nice and friendly, and always available. Over all great place to stay, will reuse this hotel again on my future visits to Windsor.
Stayed 2 nights in Apr 2024
Response from Management on Apr 12, 2024
Thank you for staying with us! I am glad that you found the staff friendly.

8/10 Good

Mirjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly convinient and safe enviroment. Hotel staff proffessional and friedly. Overall good experience.
Stayed 1 night in Apr 2024
Response from Management on Apr 12, 2024
Thank you for staying with us. I will let the staff know that you found them to be professional.

2/10 Terrible

Anantkumar

Stayed 1 night in Apr 2024
Response from Management on May 2, 2024
Thank you for staying with us.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 12, 2024
Thank you for staying with us.

2/10 Terrible

Mauricio

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless people sleeping on the entrance.
Stayed 2 nights in Apr 2024
Response from Management on Apr 12, 2024
I am sorry you had this experience while staying at the hotel.

4/10 Poor

Alexis

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff were so nice but room smelt of cigarettes, despite being non smoking, and the next day I had a bite on my leg.
Stayed 1 night in Apr 2024
Response from Management on Apr 12, 2024
Thank you for staying with us. I am sorry that there were problems with your room.

10/10 Excellent

Krishnakumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 12, 2024
Thank you for staying with us.

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Good value, is under renovation, was in the old shabby part of the hotel, room was clean and adequate, but bathroom had a rusty metal part in the wall from a missing soap holder in the shower, ok breakfast, walls seemed a bit thin and could hear some doors and voices but nothing too disturbing, staff were friendly and efficient, but once the rest is finished being renovated will be much better I think, as long as the prices remain the same (?)
Response from Management on Apr 4, 2024
Thank you for staying with us.

10/10 Excellent

Ilona

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were in a refurbished room that was outstanding, with amazing beds. It is under construction, but it did not take away from the experience. It was very convenient and one family member was happy to be beside a Tim Horton's. My only concern was how dark the parking lot around the building was. I will gladly be back anytime I come to town to visit family.
Stayed 2 nights in Mar 2024
Response from Management on Apr 4, 2024
Thank you for staying with us.

8/10 Good

Amrit

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for staying with us.

6/10 Okay

Jeremiah

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was down beat and receptionist said nothing, refused to stay there & asked for an alternate room, so as to not be charged here (i.e. late cancellation) & still go elsewhere. Got an upgraded space for ( $20) which I was very thankful was available. It was decent for a nights rest, unlike the other section… Pls don’t give rooms with dirty rugs… to customers with no heads up… Thank you
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
I am sorry that there was a problem with the carpet in your room. We are in the midst of renovations and will be removing all of the carpets.

6/10 Okay

Jankadar

Stayed 1 night in Mar 2024
Response from Management on Apr 25, 2024
Thank you for staying with us.

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed in one of their newly renovated rooms.
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for staying with us.

8/10 Good

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service
Our next door occupant were loud
Stayed 2 nights in Mar 2024
Response from Management on Apr 4, 2024
Thank you for staying with us and I am sorry that the guests staying next to you were loud.

6/10 Okay

Christina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
2 Star at the most. Hallways were dirty with little bits of debris and wasn't cleaned during our 2 night stay. Dated decor. Staff were freindly & helpful though.
Stayed 2 nights in Mar 2024
Response from Management on Apr 4, 2024
Thank you for staying with us. I am sorry that you found the hallways dirty. We are in the midst of renovations and unfortunately debris continues to be tracked everywhere.

8/10 Good

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the hotel,
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for staying with us.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and easy to check in. Room was very clean and i had a great sleep
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for staying with us.

4/10 Poor

Hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very loud neighbours throughout the stay
Stayed 2 nights in Mar 2024
Response from Management on Apr 4, 2024
Thank you for staying with us. I am sorry that the guests next to you were loud.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing. The company there self and long return on deposit not so much. Cant blame staff for HQ policy would stay again just because the staff was amazing.
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for staying with us.

6/10 Okay

Miranda

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Amazing staff who were willing to help when needed. I simply can't say enough good things about who was working there. The price was also great, which is likely went I had the next issues.... It's under renovation and with that comes rooms that are not as clean as I would have liked. Also, our room was located right next to Tim Hortons 24 hour drive thru and every muscle truck went through at all hours of the day. They need to build a fence between the hotel and the drive thru to help to negate the noise.
Stayed 2 nights in Mar 2024
Response from Management on Mar 21, 2024
Thank you for staying us. I am glad that you find the staff to be so helpful. I will take you suggestions about the Tim Hortons into consideration.

6/10 Okay

Carol A

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a complete overhaul. The dresser in the room blocked the closet, the bathroom door was notched in order for it to close past the countertop. The fan for the heater was so loud we shut it off even though we were cold. The pillows were lumpy and the bed was like a rock. Missing handles on the furniture. That being said our room itself was clean and smelled nice. The front staff were lovely and the continental breakfast was enjoyable.
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
I am sorry that there were so many issues with your room. We are in the midst of updating the hotel and will be addressing your concerns.

10/10 Excellent

Rongqing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Thank you for staying with us.

6/10 Okay

Kathi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Since my son has been in Windsor for University, we having been using this hotel. Sad that our "usual" stuff member was not around and that "a new computer system" was causing huge amounts of stress for people staying at this location. Love their breakfast, clean bathroom, comfy bed and the updating that seems to be happening around the hotel. Sad that the "Expedia room" was an end room right beside the busy intersection, with ample street noise... (Which was also the case with another Expedia booking in last week. 😞) Feel torn. I have loved this hotel, but am unsure if it will be my choice in the future.
Stayed 2 nights in Mar 2024
Response from Management on Mar 21, 2024
Thank you for staying with us. I am sorry that the room was noisy and we will hopefully have our new system figured out soon.

8/10 Good

Alan G

Travelled with partner
Liked: Cleanliness, staff & service
Good price but hotel needs upgrades
Stayed 1 night in Mar 2024
Response from Management on Mar 16, 2024
Thank you for staying with us.

6/10 Okay

Walter

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Adequate facilities in need of major facelift! Thankfully it was discounted at time of booking. Ceiling tiles in hallways exposed, and dark old fixtures/decorations. Driveway in need of repair. Would better suit being classified as a motel. Room was clean and staff was very helpful and friendly. I think I’ve discovered Windsor to be the motorcycle capital of Ontario? Having been a motorcyclist for most of my life (no longer though), it was a comforting sound this early in spring but not as the night progressed…at least so close by!
Stayed 1 night in Mar 2024
Response from Management on Mar 16, 2024
Thank you for staying with us. We are in the middle of renovations, so we will be fixing the issues that you mentioned.

6/10 Okay

Tatiana

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
At check in was told fee to check in one hour earlier is $40. However another couple checked in 25-30 minutes later and were told nobody would charge them for just 30 minutes early. That’s the first impression of your customer seeing, being told that my room is available and ready, but will cost me extra $40 for just an hour early. The room is dated, blue walls have white patches to cover up whole here and there. Shower , bath and toilet in need of tlc. Hotel however is being currently renovated, so the rooms might be nicer in few months. Free breakfast had waffles, cereal, toast , yogurt and coffee/ tea. Good enough I guess. Parking lot is hole on hole on hole, they are not even trying to patch it, so drive carefully, especially at night, might lose a tire or both
Stayed 3 nights in Mar 2024
Response from Management on Mar 16, 2024
Thank you for staying with us. The issues that you have brought to attention will be addressed during our renovations. I am sorry that they caused you difficulties.

8/10 Good

Gojko

Liked: Cleanliness, amenities, property conditions & facilities
Good night sleep was what I needed, good night sleep is what I got
Stayed 1 night in Feb 2024
Response from Management on Mar 16, 2024
Thank you for staying with us.