The staff was wonderful. We have stayed at this property several times but this time we did not feel safe. I believe there are permanent residents in the building. Our heating unit starting spewing out a hot fragrance when turned on and the smoke alarms sounded until I shut the heat off. We left it off. The dead bolt on the door was not able to be locked. If you expect to get sleep in this hotel, it's not going to happen at least on a weekend. Doors slamming all night long, kids running in halls and above our room, drawers slamming, talking loudly seriously into the wee hours. Finally, noise stopped around 4 but then loud rap music started playing. We left early and will not stay here again. I do have to say the rooms seemed very clean, looked like new carpeting, that was all good. I felt unsafe with all the noise and inability to dead bolt the door.