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While the price was good and we had a suite (and it was dog friendly) the condition of our room was poor. The bed was comfortable. The curtains could not close without using a clip hanger to hold it closed. The thermostat did not have batteries in it and we could not adjust the temperature. The lights and plug by the beds did not work. The shower curtain rod was hanging out of the wall so that the curtain could only hang in the middle. And the TV service was so staticky that it looked like it was boosted. It served fine for what we needed but we will not be back.
When I arrived I asked for a room close to lobby as I had back surgery and walking is a challenge. I told all the rooms were booked on first floor. I was give a room as far away from front desk as you can get. I was not a happy camper. I had to leave a get gas and dinner and when I returned my room key did not work. I once again had to walk all the way to the front desk and back again to get my key reprogrammed. Really not a happy camper now.
This property needs a lot of attention......clean but in need of attention...........didn't understand the $50 up charge to my card for possible damage on my part. Think I am about done with all Wyndham properties. Last couple have be sub par..........
Eugene H.
Stayed 1 night in May 2024
8/10 Good
CAROLYN, OMAHA
Travelled with partner
May 5, 2024
Liked: Cleanliness, staff & service
Employee at front desk was extremely welcoming and nice to talk to. We have stayed there many times. I want to point out that sign in our room on dish washer was very old informing us that the dishwasher was out of order. Must have decided not to fix dishwashers this year. Also ice maker didn’t work.
Cable service was very bad and remote barely worked at all. Very dated system. Place needed upgraded but it was cleaner than usual so that’s an improvement. Appreciated the staff making up the bed on second morning and dumping trash. Nice neighborhood with lots of good restaurants nearby.
CAROLYN
Stayed 2 nights in May 2024
10/10 Excellent
Antonio
Travelled with family, Travelled with family and small children
We had to switch rooms because our first rooms air conditioning didn’t work. The entire hotel smelled of marijuana and our second room just smelled old.
Stayed here for the weekend while my daughter had a competition. They don’t tell you the hidden fee of $50 then it gets reimbursed 3-5 business days. When I called to let them know we were going to be there at 9pm they said they would hold the room. If I hadn’t called at 3 (normal check in time) would they have given my room away? I felt safe and it was within reason.