2/10 Terrible
Anastasiya
Travelled with family
May 13, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
More Nightmare than Dream at Daydream Island Resort
I've visited Daydream Island Resort multiple times, but my latest experience was utterly disappointing and truly felt like a nightmare. Upon my return from another island and a long day of travel, I arrived at the resort at 6pm, only to be met with the coldest welcome. No greetings, just a very unfriendly shift manager who informed me that there was no reservation under my name. Despite showing him my booking confirmation and proof of payment, he remained unhelpful, claiming he couldn't verify my reservation because their system was down and he wasn't receiving any emails.
I even resent my confirmation email at his request, only to be told yet again that he didn’t receive anything. Standing there in the evening, without a room and with no immediate solution offered, was incredibly frustrating and unacceptable for any guest, let alone a returning one. This is no way to treat visitors, and it certainly tarnished the island's reputation for me. I hope this feedback prompts some much-needed changes in their customer service.
Anastasiya
Stayed 1 night in May 2024