Hi Patricia K, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We were disappointed to hear your feedback and want to take a moment to address your concerns. - You are correct, the listing photos were taken a few years ago, but the property is still the same with some minor changes and we will be updating our listing with new photos soon. - The flooring in the home is slightly uneven due to the home settling but does not cause a falling hazard, but we're sorry if this had a negative impact on your stay. - We use surge protectors throughout the home as a precaution as they are to protect from the risk of an electrical fire should there be a surge with multiple devices being plugged in, but we're sorry if this caused you to be concerned. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Rena, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: We have high standards of hospitality for our property to ensure our guests have a memorable trip. - We are truly sorry for the inconvenience of the unavoidable power outage that caused a surge to disable the oven. Flipping the breaker can occasionally happen when multiple machines and devices are operating at the same time on the same circuit. - We recognize that sometimes the doors swell from high humidity, but we have not heard about this issue in the past. To ensure efficiency, we will inspect this and address it if necessary. - We value the condition of the home and we can confirm that the shower is not slippery and the tiles are not damaged. We have documented photos to verify that the tile is not chipped. - Cleanliness is highly important to us and we ensure that the home is professionally serviced and that includes checking the dishes for guest use. - We aim for transparency towards our guests. There is a Guest Information Guide that includes detailed information on the trash. It states that we will take care of the trash, but for longer stays guests might want to use a nearby public landfill. The trash cans are located on the back porch and guests can easily notice this as it is the first thing they'll see when arriving at the property. We take pride in the service we provide and we're confident that future guests will have excellent stays!

Hi Lindsay, we’re sorry your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - The majority of our previous complaints were due to a leaky roof, a non-flushing toilet, spotty hot water availability, or flooding in the yard. We are happy to report that each of these issues has been addressed and fully taken care of. - We use professional photography for the home, so the features you see on the listing are accurately advertised. - There have actually been a few improvements made to the home since the photos were taken including a completely cleared and re-done yard that guests have been enjoying. Thanks for taking the time to leave your review.

From the owners: "We are very sorry for your experience at our property and wanted to clarify what happened. We went through a torrential downpour and flooding. Unfortunately, sometimes when it is of a certain magnitude, there isn't anything that can be done. We were happy to refund you for this inconvenience. We know you are understandably upset about the flooding, but as for the inside of the property, except for a few minor changes, everything is as pictured and described on the listing. We will be replacing the affected flooring and ready to provide our next guests with a great stay."

Hi Stacy, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: -We did see the oven did not look fully clean after its routine cleaning. We apologize for that and have since gotten it deep cleaned. Our other cookware is kept clean. -We can't control what our neighbors choose to do, but they do have the right to ask people to refrain from walking on their private property. We note this in our listing as well. -It is a short walk to the beach, about three doors down. Thanks for taking the time to leave your review!

Hi Jacques, we are very sorry to hear that this house did not exceed your expectations. - We followed up with the homeowners, who explained that while they work hard to provide a clean and comfortable home for all, this is an older cottage right on the water, and it will show some wear and tear because of that. - They confirmed that the home is always thoroughly cleaned between guests, including the bedding. They were happy to bring over new bedding upon request to ensure you were comfortable. - The bars of soap in the shower are provided new for every check-in. - The owners apologize for the oven; it has been deep-cleaned to remove any cooking residue. - They have the best Wifi offered in the area, but they are sorry if it did not meet your needs. - The owners are very sorry if anything about the interaction between you and their property manager made you uncomfortable. They provided text messages to show that she was polite when communicating with you and gave you an ETA and a notice when she arrived at the property. Thank you for your feedback. We will continue to work with the homeowner to ensure future guests enjoy great stays here!

Hi Catherine, we're sorry to hear that you were not able to enjoy this beautiful property. We followed up with the homeowner, who assured us that it is just as advertised - a rustic and charming oceanfront cottage. They would like to share the following: - The home is always professionally cleaned before arrival, and our housekeepers do use bleach, as it is the most effective way to kill germs. We were sorry to hear that this triggered your mother's allergies. - Regarding the shower, there is some discoloration due to the hard water in the area, but we can assure you it is very clean. - The refrigerator works perfectly. It had been unplugged by the previous guests and was still cooling down when you arrived. - We are doing some yard renovations, and heavy rains have sometimes overwhelmed the capacity to drain. That will be corrected soon, but our property manager wanted to give you a heads up, just in case. Thank you for your feedback. We will continue to work hard to provide a wonderful, relaxing stay for all of our guests.

Hi Robert, we're so glad you enjoyed the beautiful views of this cottage! The owner appreciates your honest feedback, and they're looking into your suggestions and plan to make the appropriate changes where necessary. We appreciate you letting us know of your concerns as it gives us the means to improve and provide 5-star experiences moving forward.

Hi Stephanie, Thanks for sharing your feedback with us. The homeowner was sorry to hear that you were disappointed with your stay, and they wanted to follow up with you on the items that you mention: - The AC/heater and a wood-burning fireplace are in the living room, and the owner provides additional electric heaters as well. Guests should also prepare for & dress for the weather when they travel during the winter, as this is a stone cottage on the coast - The shower was a remodel project, and while it may not look polished, the owner makes sure that is clean and ready for each new guest - They also confirmed that the sink is clean, although they did notice a few areas where the paint could use a touch-up. They'll take care of any spots that need attention before they host their next guests Thanks again for letting us know about your stay, and we hope you keep us in mind for your future travels!

Hi Patty, the right vacation home is everything, and we're disappointed if this wasn't the one for you. The homeowner would like to share this response: Unfortunately, we have had record rain this year. When it rains as much as it has, there is standing water and mud to deal with. We're taking care of it. We hope you enjoyed your stay overall, thank you for leaving us a review!

We want all of our guests to rest easy when they stay with us, and we're sorry that you weren't completely satisfied with this property. We passed your feedback along to the homeowners, who would like to share the following: - Our cottage is rustic, but that's a big part of the charm. We decorated to make it welcoming, but understand that some guests prefer a more spartan and spacious space. - We do have a landscaper who cuts the grass regularly. Unfortunately, the recent record rainfall amounts (including a hurricane) hindered our typical lawn mowing schedule. - Our central air-conditioning unit should be sufficient to cool the cottage, but we also provide several fans to supplement the AC unit. - Our rugs are washed regularly, and we've never had a complaint regarding them before. We will double-check for stains. - The beach access is clearly noted in our guest information guide. It is three houses down and easily accessible by a brief walk down the road. We're sorry you didn't enjoy your stay; we strive to provide every guest with a first-class vacation experience.

Christie, while we're glad that you enjoyed the views and location of this property, we're sorry that certain aspects did not meet your expectations. The homeowner let us know that they are working diligently with the owner of the well system that the property is on, to ensure that there is both adequate water pressure and hot water. They also plan to address your concerns regarding the cleanliness of the appliances with the cleaning company so this issue does not affect future guests. Thank you for letting us know and we hope that you'll give us another opportunity to show you the 5-star experience that we strive to provide! Best, the Evolve Team

Lisa, thank you for your review. We're so glad to hear you enjoyed this beautiful beach cottage! We do advertise the square footage of the home on our listing, so all guests have an idea of the size prior to booking. We'd love to host you at the cottage again soon, and if there's anything we can do to make it a 5-star experience next time, please don't hesitate to let us know. Best, the Evolve Team

Christine, we're sorry to hear you were unsatisfied with some aspects of your stay. However, we and the homeowner feel this rating and review are unwarranted. The owner did notify you that the landscaper had missed an appointment but the overgrowth was not near the stage of "overgrown vegetation" since they do regular upkeep aside from this isolated incident. The owners provide beach chairs for guests. As we understand, you were requesting an additional number of chairs and were advised that your party should bring any additional chairs above the number already provided. It is unfortunate that theft, whether intentional or not, happens in this industry just as any other, but the owner also provides towels for guests at the quantity of one per guest on the reservation. There is no issue with the functionality of the shower, but we're sorry that the aesthetic was displeasing to you. The owners provide the basics for guests as far as toiletries and kitchen supplies. If guests feel as though they are missing an item, the owners encourage guests to reach out so they can accommodate as best as possible. The cleaning fees are in line with the vacation rental industry standard as they have a different timeline and require a different level of attention than a hotel. This is often understood by travelers, but we're sorry if this caught you off guard as a new expectation. We do note in the listing and in the email sent two weeks prior to guest arrival that beach access is a short stroll away, but we're sorry if you found this to be inconvenient. The homeowner has never received a complaint about the refrigerator not working properly. Before your visit, it was functioning correctly, but after your stay, it had to be replaced. Future guests can be assured the new refrigerator will be ready for use. We wish you the best in your future travels. Best, the Evolve Team

Sharon, we're sorry to hear your stay fell short of your expectations. The homeowner has fixed the door, and it now closes without a problem. The cleaning fee is standard among vacation rentals, but we're sorry if that caught you off guard. The owners are working diligently with their cleaning staff to make sure the scenario you encountered doesn't recur for future guests. They do ask that if guests need washcloths that they provide their own as they've had guests take or dispose of them in the past. We hope you can understand that it is also a standard policy for guests to remove their own trash from the premises. We're sorry if you found this to be an inconvenience. The owners do what they can to prevent bees from making their nests near the cottage but unfortunately, the cottage is located in the country and bees tend to make a home where they see fit. We can assure you that if there is an issue, the owners hope future guests will reach out while they are in residence to address any concerns. As evidenced by past reviews, we're more than confident this cute beachfront cottage will continue to host many satisfied guests! Best, the Evolve Team

Hi Eric, We were very sorry to hear that you were not able to enjoy your stay at this property despite the homeowner's multiple attempts at a resolution. We do appreciate you working with us throughout the check-out process and we wish you all the best in your future travels. Best, the Evolve Team

Christina, we are very sorry for the issues you encountered. Here at Evolve, it's our goal for all guests to have comfortable stays, and we regret that your stay did not live up to that standard. The homeowner did everything they could to ensure the toilet was functioning properly. As there was massive rainfall when you stayed, the homeowner drove down to fix this and confirmed that the toilet was flushing fine upon arrival. We understand aside from this issue you loved this cottage and were satisfied with your stay. The homeowners are doing all they can to ensure guests have an enjoyable experience here, and we are confident future guests will have pleasant stays! Best, the Evolve Team