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Reviews of The Royal Hotel

3 out of 5
The Royal Hotel
West Cliff, Whitby, England

Reviews

7.8

Good

Rating 10 - Excellent. 173 out of 446 reviews" "
Rating 8 - Good. 136 out of 446 reviews" "
Rating 6 - Okay. 79 out of 446 reviews" "
Rating 4 - Poor. 34 out of 446 reviews" "
Rating 2 - Terrible. 24 out of 446 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stephen, Crewe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Double room was tiny, walls paper thin, workmen making noise, hotel needs major investment. Definitely will not stay here again.
Stayed 1 night in May 2024
Response from The Royal Hotel Team on May 26, 2024
Hi Stephen,Thank you for your review of our hotel. We have recently begun a full hotel renovation - you may would like to come back and visit us again once they are complete!Kind regards and have a lovely day,

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has aged wonderfully and takes you back to old time Whitby. The stay at the royal hotel is unique in and of itself. The views it offers are outstanding; of the sea and the abbey atop the hill.
Stayed 3 nights in May 2024
Response from The Royal Hotel Team on May 26, 2024
Hi Andrew,Thank you for your kind review of our hotel. We are very fortunate with our location with regards to the views. We have recently begun a full hotel renovation - you must come back and visit us again once they are complete!Kind regards and have a lovely day,

6/10 Okay

Pam

Travelled with partner
Liked: Staff & service
It needs a good repaint, bathroom very shabby.. Parking outside is very inconvenient, hard to find a parking place.
Stayed 1 night in May 2024
Response from The Royal Hotel, Whitby on May 23, 2024
Thank you for your review, I am pleased to hear you enjoyed your stay.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Royal Hotel Team on May 26, 2024
Hi John,Thank you for your kind review of our hotel. We have recently begun a full hotel renovation - you must come back and visit us again once they are complete!Kind regards and have a lovely day,

4/10 Poor

Elaine

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Once a grand hotel but sadly run down. Tiny room with flaking paint and old cheap furniture. Any view was hidden behind scaffolding outside the window. Receptionist at check in did try to apologise for the builders etc and was friendly. Love the location high above Whitby harbour.
Stayed 1 night in May 2024
Response from HRH Group on May 20, 2024
Thank you for your feedback. We are currently in the process of a refurbishment and are trying to work on smaller sections of the hotel to minimize the disturbance to our guests. We hope you choose to stay with us again and we look forward to welcoming you back. Best wishes, The Royal Hotel

10/10 Excellent

Donald

Liked: Cleanliness, staff & service
Lift is inadequate.
Stayed 2 nights in May 2024
Response from HRH Group on May 21, 2024
Thank you for your perfect score rating. We are delighted that you had a wonderful stay with us and we hope to see you soon. Best wishes, The Royal Hotel

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful one night stay
Stayed 1 night in Apr 2024
Response from HRH Group on May 13, 2024
Thank you for your feedback and high score rating. We are thrilled that you enjoyed your stay with us and we hope you choose to stay with us again soon! Best wishes, The Royal Hotel

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Royal Hotel Team on May 12, 2024
Hi Wayne,Thank you for your perfect scorings of our hotel. I am delighted that you had such a pleasant stay with us. We have begun a full hotel renovation - you must come back and visit us once they are complete! Kind regards and have a lovely day,

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from HRH Group on May 10, 2024
Thank you for your high score rating. We hope to welcome you back soon. Best wishes, The Royal Hotel

8/10 Good

andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great pave for a stay in whitby. easy walking to the town centre and harbour. staff very friendy and helpful. rooms look a little dated. we had a sea view and it was awesome!
Stayed 1 night in Apr 2024
Response from The Royal Hotel Team on May 9, 2024
Hi Andy, Thank you for your kind review of our hotel. We are very fortunate with our beautiful location and I am delighted that you found our staff to be their usual wonderful selves. We have recently begun a full hotel renovation - you must come and visit us again once they are complete! Kind regards and have a lovely day,

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in May 2024
Response from The Royal Hotel Team on May 6, 2024
Hi Helen, Thank you ever so much for your perfect scorings of our hotel. We are very fortunate with our beautiful location and wonderful staff. I am thrilled that you found every single aspect of your stay with us to the standard of excellency we strive for. I do hope we will be welcoming you back in the very near future! Kind regards and have a lovely day,

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here.The property is old as it was built in the 1870s and some people may say needs updating but our room was lovely overlooking the sea, beds comfotable with modern shower room with exra heater in room if you needed it. Staff are really friendly and helpful. Meals in dining area are lovely and had a good singer on saturday night in bar area.close to sea and only short walk to shops.
Stayed 3 nights in May 2024
Response from The Royal Hotel Team on May 6, 2024
Hi Joanne, Thank you ever so much for your perfect scorings of our hotel. We are very fortunate with our beautiful location and wonderful staff. I am thrilled that you found every single aspect of your stay with us to the standard of excellency we strive for. I do hope we will be welcoming you back in the very near future! Kind regards and have a lovely day,

8/10 Good

Michael

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from The Royal Hotel Team on May 4, 2024
Hi Michael,Thank you for your very kind review of our hotel. I am thrilled that you had such a pleasant stay with us. I do hope we will be welcoming you back in the very near future!Kind regards and have a lovely day,

6/10 Okay

Janice

Travelled with family
Liked: Cleanliness, staff & service
This property is very tired looking/dated. There is a lack of parking and the breakfast was awful. The location is excellent and the staff lovely.
Stayed 1 night in Apr 2024
Response from The Royal Hotel Team on May 2, 2024
Hi Janice,Thank you for your review of our hotel. We are very fortunate with our beautiful location and wonderful staff. I am sorry that you were disappointed with a few aspects of your stay with us - we have recently begun a full hotel renovation. You must come back and visit us once the renovations have been completed!Kind regards and have a lovely day,

6/10 Okay

vanessa

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
In great need of restoration. The lift was filthy and in need of a good clean. The single Ben in room 121 needs replacing or repairing. Staff wasn’t over friendly. Breakfast was good
Stayed 2 nights in Apr 2024
Response from The Royal Hotel, Whitby on Apr 26, 2024
Thank you for your review, we welcome all feedback ensuring this is passed to the relevant department. I do hope the issues mentioned would not deter you from a return visit.

8/10 Good

Reny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Royal Hotel, Whitby on Apr 26, 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not fault the Hotel, the staff were very helpful couldn't do enough for you, nothing was too much trouble for them the breakfast was lovely and our view from the window was amazing looking out at sea. We're hoping to come back in the summer time 😉
Stayed 2 nights in Apr 2024
Response from The Royal Hotel, Whitby on Apr 26, 2024
Dear Julie,Thank you for your review, I am pleased to hear you thoroughly enjoyed your stay and that you have planned a return visit. We look forward to seeing you next time.Best Wishes,

6/10 Okay

Lorraine

Travelled with family
Liked: Staff & service
The location was good and views from the lounge were excellent. Staff were helpful and friendly. Option to park the car was convenient. Room was basic but had everything we required (apart from the horrible view from our window).
Stayed 1 night in Apr 2024
Response from HRH Group on Apr 23, 2024
Thank you for your feedback. We are delighted that you enjoyed your stay with us. We do have rooms with views listed as a different room types, if you would like a view next time you stay with us please book the room type you want with a view. Best wishes, The Royal Hotel

8/10 Good

Elaine

We where welcome by a love lady at Reception the Restaurant manager was very rude will not be eating in your restaurant again
Stayed 2 nights in Apr 2024
Response from HRH Group on Apr 18, 2024
Thank you for your feedback and score rating. We are delighted that you enjoyed your stay with us and we will pass all feedback over to the relevant heads of departments. We hope you choose to stay with us again soon and we look forward to welcoming you back! Best wishes, The Royal Hotel

8/10 Good

IVAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with nice staff. A touch dated but to be expected in this style of building. Refurb in progress though so that may be sorted
Stayed 1 night in Apr 2024
Response from HRH Group on Apr 18, 2024
Thank you for your feedback and score rating. We are delighted that you enjoyed your stay with us and we hope you return! We are in the process of slowly refurbishing the property so hopefully you'll like the style once we are finished! Best wishes, The Royal Hotel

6/10 Okay

Alan

Travelled with partner
Liked: Staff & service
The reception and ground floor was excellent but the bedroom was very poor.
Stayed 1 night in Apr 2024
Response from HRH Group on Apr 17, 2024
Thank you for your feedback. We hope to see you again soon. Best wishes, The Royal Hotel

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stuff for the price. All about the view of the harbour, Abbey, town and beyond. Fabulous people and sea watching spot. Only thing is very cold in cold weather due to single pane windows. Memorable stay. View is 5 stars!
Stayed 3 nights in Mar 2024
Response from HRH Group on Apr 16, 2024
Thank you for your feedback and perfect score rating. We are delighted that you enjoyed your stay with us and we hope to see you again soon! Best wishes, The Royal Hotel

8/10 Good

Dawn

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from HRH Group on Apr 17, 2024
Thank you for your score rating. We hope to see you again soon. Best wishes, The Royal Hotel

8/10 Good

Richard

Liked: Cleanliness, staff & service
Good view
Stayed 2 nights in Feb 2024
Response from HRH Group on Apr 8, 2024
Thank you for your feedback and high score rating. We hope to see you again. Best wishes, The Royal Hotel

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay Lovely food Lovely staff
Stayed 2 nights in Apr 2024
Response from The Royal Hotel Team on Apr 7, 2024
Hi Lynne,Thank you ever so much for your perfect scorings of our hotel. I am so pleased that you had such a great stay with us and found our food and staff to be their wonderful selves. I do hope we will be welcoming you back in the very near future!Kind regards and have a lovely day,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good clean and comfortable accommodation sited in the centre of Whitby. Even had a sea view from my room.
Stayed 2 nights in Apr 2024
Response from The Royal Hotel Team on Apr 6, 2024
Hi Michael,Thank you ever so much for your perfect scorings of our hotel. I am delighted that you had such a pleasant stay with us and enjoyed our location. I do hope we will be welcoming you back in the very near future!Kind regards and have a lovely day,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here, lovely old building, ideal location, fantastic helpful staff, cold beer, great food. What more can you want.
Stayed 2 nights in Apr 2024
Response from HRH Group on Apr 5, 2024
Thank you for your feedback and perfect score rating! We hope to see you again soon. Best wishes, The Royal Hotel

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HRH Group on Apr 2, 2024
Thank you for your high score rating. We hope to see you again soon. Best wishes, The Royal Hotel

10/10 Excellent

Cathy, Holmfirth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are lovely and friendly and the hotel has obviously been updated recently. We loved the view from our room and will definitely return.
Stayed 2 nights in Mar 2024
Response from HRH Group on Mar 31, 2024
Thank you for your review. We are delighted that you had a wonderful stay with us and we hope that you choose to stay with us again. Best wishes, The Royal Hotel

6/10 Okay

Jennifer

Travelled with partner
Liked: Amenities
The Royal is a beautiful wonderful hotel, but your reception, dinning , staff are not at all professional. The Bar staff was friendly and the service was very good . Other than that it was a comfortable.
Stayed 2 nights in Mar 2024
Response from HRH Group on Mar 31, 2024
Thank you for your feedback. We hope you choose to stay with us again soon and we look forward to welcoming you back. Best wishes, The Royal Hotel

6/10 Okay

Colin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful old Victorian hotel that requires some extensive repairs and maintenance.
Stayed 1 night in Mar 2024
Response from HRH Group on Mar 31, 2024
Thank you for your feedback. We hope you choose to stay with us again soon and we look forward to welcoming you back. Best wishes, The Royal Hotel

8/10 Good

Aideen

Business traveller, Travelled with partner
Liked: Cleanliness
Old seaside hotel experience Basic and clean
Stayed 1 night in Mar 2024
Response from HRH Group on Mar 31, 2024
Thank you for your feedback. We hope you choose to stay with us again soon and we look forward to welcoming you back. Best wishes, The Royal Hotel

10/10 Excellent

DEAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good value for money
Stayed 1 night in Mar 2024
Response from HRH Group on Mar 31, 2024
Thank you for your feedback. We hope you choose to stay with us again soon and we look forward to welcoming you back. Best wishes, The Royal Hotel

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HRH Group on Mar 31, 2024
Thank you for your score rating. We are thrilled you enjoyed your stay with us and we hope to see you again soon! Best wishes, The Royal Hotel

10/10 Excellent

Karl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful building filled with charm
Stayed 1 night in Mar 2024
Response from HRH Group on Mar 31, 2024
Thank you for your lovely feedback and perfect score rating. We are delighted that you had a wonderful stay with us and we hope to see you again soon! Best wishes, The Royal Hotel

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Have been before and new what to expect.
Stayed 2 nights in Mar 2024
Response from Andrew Lee on Mar 12, 2024
Dear Richard,I am so glad that you enjoyed your stay at Royal Whitby and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back.Best wishes, General Manager

10/10 Excellent

Paul

Liked: Staff & service
Hotel is situated in an ideal location to explore Whitby. Wonderful views (if the room allows). Staff are great very personable and helpful. The hotel itself could do with a lot of TLC, the windows in my room looked as though they were ready to fall out, the frames were rotten.
Stayed 1 night in Mar 2024
Response from Andrew Lee on Mar 12, 2024
Dear Paul,Thank you for your kind review and I am so glad you enjoyed your stay at Royal Whitby. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, General Manager

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how accessible it was to walk to the centre, the room was nice and the staff helpful and friendly :)
Stayed 1 night in Mar 2024
Response from Andrew Lee on Mar 15, 2024
Dear Emma,Many thanks for your wonderful feedback, which means a lot to myself and our staff. Best wishes, General Manager

10/10 Excellent

Cheryl

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Lovely spacious room, with huge windows to a stunning sea view. Dog friendly. Nice welcoming bar area and staff. Breakfast was ok, we dined out for dinner as we had heard the food at the hotel wasn’t very good, but so many more options on the doorstep. Overall a great place to stay.
Stayed 1 night in Feb 2024
Response from Alex Cascaval on Feb 24, 2024
Dear Cheryl,Many thanks for your wonderful feedback, which means a lot to myself and our staff. Best wishes, Operations Manager

6/10 Okay

Joseph

Liked: Staff & service
Decent
Rooms need refurbishing, other than that is was decent but was a bit expensive for just one night
Stayed 1 night in Feb 2024
Response from Andrew on Feb 27, 2024
Hi Joseph, Thanks for your feedback. The hotel does need updating in certain areas. We are just finishing the redecoration of the hotel corridors and will then review the bedrooms. Regards Andrew

8/10 Good

pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Andrew on Feb 27, 2024
Hi Pete, Thanks for your 8 out of 10 score. We look forward to welcoming you back. Regards Andrew

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andrew on Feb 27, 2024
Hi Jonathan, Thanks for your 10 out of 10 score. We look forward to welcoming you back. Regards Andrew

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room not the best we've ever stayed in but clean and fresh , great food , had a lift which after spending the day walking is a great advantage , lovely helpful staff
Stayed 1 night in Feb 2024
Response from Andrew on Feb 27, 2024
Hi Michelle, Thanks for your 10 out of 10 score. I have a great team at the hotel and very pleased they looked after you well. The hotel does need updating in certain areas. We are just finishing the redecoration of the hotel corridors and will then review the bedrooms. The team and I look forward to welcoming you back to the hotel on your next visit to Whitby. Regards Andrew

6/10 Okay

Colvin

Liked: Cleanliness, staff & service, room comfort
The Royal Hotel, Whitby
My stay was very good. Clean room and great staff service all round, throughout my stay. The only criticism is that the hotel is in need of an extensive refurbishment.
Stayed 2 nights in Feb 2024
Response from Andrew on Feb 27, 2024
Hi Colvin, Thanks for your feedback and pleased you found the hotel clean and the team looked after you well. The hotel does need updating in certain areas. We are just finishing the redecoration of the hotel corridors and will then review the bedrooms. We look forward to welcoming you back and hopefully seeing the improvements we have made. Regards Andrew

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most obnoxious and rude staff in hospitality
We had our personal belongings removed from our room 2 nights into a three night stay and just to have the room key snatched from our hand and said don’t know where are things are. Simply told on our return to the hotel without any prior communication that our booking was finished and there were no rooms. Despite proving our reservation was for 3 nights not two as we had already paid. The reception staff were unreasonable and wouldn’t explain any reasoning with any sort of decorum or professionalism. Simply horribly and abruptly. When our Compaynt Managing Director called to resolve she simply refused him access to discuss with the shift manager and wouldn’t provide any justification or reason and simply left him on hold permanently. Really disgusting behavior, people like that do not deserve a job never mind working in a customer service role in hospitality. Please please do not stay at this hotel…..!!!!
Stayed 3 nights in Feb 2024
Response from HRH Group on Mar 31, 2024
Thank you for your feedback. We aim to take all feedback on board and are constantly bettering ourselves. We are sorry we are not the hotel for you. Best wishes, The Royal Hotel

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great location and great food
Stayed 2 nights in Feb 2024
Response from Alex Cascaval on Feb 24, 2024
Dear Peter,Thank you for your kind review and I am so glad you enjoyed your stay at Royal Whitby. Please visit us again as we would love to welcome you back. Best wishes, Operation Manager

6/10 Okay

Avril Anne

Liked: Staff & service, room comfort
Fine for the money
Staff were friendly, breakfast was fine, room had signs of damp on wall, bathroom window & blind
Stayed 1 night in Feb 2024
Response from Andrew on Feb 27, 2024
Hi Avril, Thanks for your feedback and very pleased the team looked after you well. The hotel does need updating in certain areas. We are just finishing the redecoration of the hotel corridors and will then review the bedrooms. We also hope to replace some of the windows. Regards Andrew

6/10 Okay

Josie

Disliked: Property conditions & facilities
Adequate
This is a 3* hotel, and it doesn't deserve more. Adequate is the best adjective I can find. Room was a good size and clean, though my partner said his bed sheets smelt 'musty'. The decor in public rooms is a bit drab and in need of an upgrade. I went to the Ladies toilets and 3 of the 4 were labelled 'out of order'. When we arrived the lift was out of order, though fixed by morning. Breakfast was, well 'adequate', the scambled eggs solid, good bacon, tinned fruit.
Stayed 1 night in Feb 2024
Response from Andrew on Feb 27, 2024
Hi Josie, Thanks for your feedback and I will discuss with my team and action improvements where we can. Regards Andrew

10/10 Excellent

Munlu

Stayed 1 night in Feb 2024
Response from Andrew on Feb 27, 2024
Hi Munlu, Thanks for your 10 out of 10 score. The team and I look forward to welcoming you back to the hotel on your next visit to Whitby. Regards Andrew

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Feb 10, 2024
Dear Keith,Thank you for your kind review and I am so glad you enjoyed your stay at Royal Whitby. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, General Manager