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Reviews of Horseshoe Lake Charles

3.5 out of 5
Horseshoe Lake Charles
100 Westlake Ave, Westlake, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 308 out of 584 reviews" "
Rating 8 - Good. 127 out of 584 reviews" "
Rating 6 - Okay. 63 out of 584 reviews" "
Rating 4 - Poor. 43 out of 584 reviews" "
Rating 2 - Terrible. 43 out of 584 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Shelton

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Housekeeping staff woke us up in the middle of the night. Called front desk and no one answered.
Stayed 1 night in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, newly refurbished, spacious rooms with nice spacious casino makes for a very relaxing stay.
Stayed 2 nights in May 2024

4/10 Poor

Elena, Houston

Disliked: Staff & service
One elevator only working entire stay. Pool closed. Limited eating on site. Breakfast option only a DD. We left site to a Mc D. One restaurant open in evening had limited staff and they were struggling to keep up and appeared frustrated. Yes half price compared to GN, but you get what you pay for. We left one day early because it was that bad. Will not be back.
Stayed 2 nights in May 2024

8/10 Good

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

alyssa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Website showed property would have cribs available but they in fact did not. One of the reasons we chose to give this property a try after staying at the Golden Nugget and loving it. Also, specified there would be 4 of us and only 3 towels in room. My husband asked for more towels and an extra blanket when we went dow stairs to find food and 2 hours later they still weren’t taken to our room. Then the shower head was completely missing from our room (231). Makes me wonder if they even check the rooms for cleanliness before assigning rooms because that should have been looked at to ensure a shower head was there. I’m 5’4 and even I had to bend over a bit to use the handle shower head. My husband was even more frustrated being that he’s over 6’. Not impressed AT ALL with this establishment for the price I had to pay. Most definitely will not be coming back nor recommending.
Stayed 1 night in May 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Amenities
Hotel is right on the water. Plenty of parking, easy to get in and out. Room was clean and big.
Stayed 1 night in May 2024

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and there was no towels in room. Tried to call housekeeping and desk both and both hung up on us. Finally got two towels from housekeeping. Never saw housekeeping again never cleaned room or brought clean towels made bed or put in new cups or coffee packs. Desk had demanded 200 deposit upon arrival in case we stold something or set room on fire. Said we would get it back if room was satisfactory when we left. Took 51 for resort fee that they didn’t tell us about. Asked about housekeeping when leaving and was told we had to request service although they wouldn’t answer phone never going back again. Also all restaurants and pool closed on Monday and Tuesday
Stayed 3 nights in May 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in at the kiosk was easy.
Stayed 1 night in May 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. The room was clean. The casino was very slow and quiet which is nice compared to the competitors. Nice food options. It is located in an industrial area, but there was is security. We got there at 2:30 which is early tried to get in our room nothing available which is understandable we asked if there was a quiet area to do some business and could not get a clear answer and they said they couldn’t tell us when the room would be ready. Staff seemed new.
Stayed 1 night in May 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay here again
Stayed 2 nights in Apr 2024

2/10 Terrible

Doneldia

Disliked: Cleanliness, property conditions & facilities
The air-conditioning was loud and the floor felt damp and wet. There was condensation on the dressers and night stands. The room was terribly humid and not very clean.
Stayed 1 night in May 2024

4/10 Poor

Mitchell

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked a balcony and when I got here they said one wasn’t available. Gave me a room with no balcony and charged me the same price.
Stayed 1 night in May 2024

10/10 Excellent

Marvin

Stayed 2 nights in May 2024

6/10 Okay

Elijah

Business traveller
Disliked: Staff & service
The hotel looks very nice and clean but the service is horrible. I asked 4 different times for an iron and some coffee packets because my room was missing them. They never delivered any and also housekeeping never cleaned my room once during my weekend stay.
Stayed 2 nights in Apr 2024

8/10 Good

David

Stayed 2 nights in Apr 2024

10/10 Excellent

Clinton

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything around and in the hotel thank you
Stayed 2 nights in Apr 2024

4/10 Poor

Bahn

Travelled with group
Disliked: Staff & service, property conditions & facilities
For a brand new place to have 1/2 elevators broken, escalator broken and dealers that forget how to count is pretty impressive
Stayed 1 night in Apr 2024

4/10 Poor

Billy

Business traveller
False advertising on website for hotel guest valet parking, went to a restaurant in the casino and waited for over 20 minutes watching the only staff member play on her phone, only had 10 guest at the time. Room was dirty and a little damage.
Stayed 2 nights in Apr 2024

10/10 Excellent

Feliciano

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The plug broke on wall and restroom handle
Stayed 1 night in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Roberto Mireles

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and clean. The staff have been helpful and friendly.
Stayed 1 night in Apr 2024

8/10 Good

William, League City

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Charles, VICTORIA

Stayed 1 night in Apr 2024

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great always reliable place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the casino area
Stayed 1 night in Apr 2024

6/10 Okay

Emilio

Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here several times, and have only encountered one person who wasn't friendly, but we figure she was tired, so we excused her.
Stayed 1 night in Apr 2024

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Construction Site nearby
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

6/10 Okay

John, Youngsville

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
It is a casino hotel right beside! I-10. When we went to our room we noticed we had 2 bath towels but only one hand towel and one wash cloth. We phoned the front desk and were told there was a shortage of towels and that they couldn't provide another hand towel or wash cloth! Some friends were in another room on a different floor and they had the same problem. In all my years of travelling I have never had this happen before. The next morning we wanted breakfast at 7:30 am and the only place that was open was the Dunkin Donuts in the property. The restaurant wouldn't open until 8 am.
Stayed 1 night in Apr 2024

10/10 Excellent

chance

Stayed 1 night in Apr 2024

10/10 Excellent

Ray

Liked: Cleanliness, property conditions & facilities
Nice rooms
Stayed 3 nights in Apr 2024

10/10 Excellent

Bethany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here
Stayed 1 night in Apr 2024

2/10 Terrible

Trenton

Stayed 1 night in Apr 2024

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

6/10 Okay

Debra

We only had 2 towels and no wash cloths or hand towels. When we asked the front desk they said they didn’t get the new order in but they did send up 2 wash cloths after we asked. Then we were unable to open shampoo and when we checked out we told the person at the desk and no real response to it. For the price we paid I would have expected more from Cesar’s.
Stayed 1 night in Apr 2024

10/10 Excellent

Nash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wayne

Looks brand New!!!
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service
No hot water - elevators were non operational
Stayed 1 night in Feb 2024

6/10 Okay

Cynthia

Travelled with partner
Disliked: Amenities
Dining was very limited and no hot water in room. Only 2 towels per day per room was not enough. Had to request request towels everyday. Stayed 3 days with no housekeeping
Stayed 3 nights in Apr 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness
Nice location
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room in like new condition.
Stayed 2 nights in Mar 2024

2/10 Terrible

uffaq

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate this hotel, I will never go back here, we booked room for 2 nights & they refused to give room service because they didn’t offer room service for 2 nights or less, is this a joke? Like I heard this for the first time, you keep call but nobody will answer at front desk, casino here doesn’t have many tables each game has one table only. Terrible experience.
Stayed 2 nights in Mar 2024

8/10 Good

Riolkis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena, tranquila, lo unico fue que la piscina no estaba funcionando, por lo demas muy complacido.
Stayed 1 night in Mar 2024