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Came off an eight hour flight to find no one at the front desk to greet us. There was a sign that said they could be reached on “WhatsApp”, no one replied for almost over four hour. An older gentleman comes from upstairs and starts talking to us to then say he didn't work there (he later used a key to let us in our room) the room was tiny and on the first floor just left of the reception desk. We could hear all conversations happening in the lobby and our door would shake and rattle anytime someone opened or closed the main front door. The bathroom was tiny and cramped. The shower curtain was dirty and should have been changed a long time ago. Things in the room such as the tea kettle were dusty, showing signs that they had not been touched in a while. The room and just initially interaction was so bad I canceled the rest of my stay in that room and booked somewhere else. All in all zero out of ten would not recommend
Revena
Stayed 1 night in Apr 2024
6/10 Okay
Tina
Travelled with partner
Apr 20, 2024
Liked: Cleanliness, staff & service, amenities
It was a lovely place and a lovely clean room but the shower is rubbish it burns you even on low for hot then goes freezing cold.
Also the queen bed had a dip in the middle so couldn't have any contact with my partner.
The place has obviously been around a while, the staff were friendly however elusive. The place could do with an update. The TV in the room for example has to be from the 90s lol. But generally the place was quiet
Tashieka
Stayed 2 nights in Apr 2024
6/10 Okay
albeiro
Apr 14, 2024
Liked: Staff & service
The guys attending in the property were nice and helpful
But, the first day I arrived earlier and there was no one there until 3pm, so not even to store the bags.
There is mo laundry, no food in the property.
So all in all I think for overnight stay is ok, just overnight
The room was spacious and comfortable. Would have been useful to know how to access property. Only by visiting the morning before staying that night did we get given an access code.
Patricia
Stayed 1 night in Feb 2024
8/10 Good
Neil
Feb 14, 2024
Good value for price. Clean and warm room with good shower
From the last three hotels i have stayed in around Crawley , in three weeks . This one was the best , close to a few pubs and not to far from town, and staff very nice and helpful
This isent wat ur expect or had booked omg the dirt n smell is just something else bugs walking rond n water coming in Windows like its normaal pls dont go there
Clean room, very dated building with regard to the decor and furniture. The bed in room 2 was very uncomfortable and needs a new mattress. Otherwise fine for the money. £65 for an overnight ahead of a flight from Gatwick. Wouldn’t want to stay more than a single night.
No any complaints it’s really very quiet and neat and tidy
Rasmy
Stayed 3 nights in Sep 2023
6/10 Okay
Barbara, BANFF
Oct 6, 2023
Liked: Cleanliness
If having to book in the area again, I would choose differently. The location is not easy for a traveller coming via bus but doable. There was no blow dryer in the room, important for me. The front desk had limited hours. There was not restaurant nearby.
Barbara
Stayed 1 night in Oct 2023
8/10 Good
Stephen
Travelled with family
Oct 4, 2023
Liked: Cleanliness, staff & service
Close to Gatwick in a very nice town but a bit run down
There was no one to welcome us. No one acknowledged our presence. I finally had to call the number on the confirmation and was told someone would come. Took maybe 15 minutes before someone did.
Free parking was a plus.
Listen, it’s a cheap hotel. We weren’t expecting much. But finding the sheets dirty with many hairs on them was unacceptable. The bathroom floor was also dirty and two of the pillows didn’t have pillowcases?! So so gross
Verified traveller
Stayed 1 night in Sep 2023
10/10 Excellent
Kristopher
Sep 21, 2023
Kristopher
Stayed 1 night in Aug 2023
10/10 Excellent
Amanda
Sep 16, 2023
Amanda
Stayed 1 night in Sep 2023
8/10 Good
Kevin
Travelled with family and small children
Sep 13, 2023
Liked: Staff & service, amenities
Good size room and member of staff who checked us in was very helpful. No staff in site during the night (although available by online if required) which caused an issie when someone claiming to have a reservation started banging the front door and novody was there to greet him). Not the hotels fault as the person was drunk and had booked the wrong night but if there was staff on site this would have been resolved sooner.
I liked how this property was more in the country. Very close to Tilgate park which was fun to walk.
Brittany
4/10 Poor
Terry
Aug 24, 2023
Terry
Stayed 1 night in Aug 2023
6/10 Okay
amanda
Travelled with family
Aug 10, 2023
Liked: Cleanliness, staff & service, amenities
Perfect for an evening in Crawley before an early airport as close to cinema and restaurants and only 15 mins from airport.
Pleasant reception staff and clean quiet room.
amanda
Stayed 1 night in Aug 2023
8/10 Good
Nisar
Aug 10, 2023
Liked: Amenities
Nice residential location, helpful staff when around, not appropriate for transit stay at Gatwick airport, needed hotel desk facility and location near public transport and shopping.