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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
106 Capital Drive, West Springfield, MA

Reviews

7.6

Good

Rating 10 - Excellent. 216 out of 691 reviews" "
Rating 8 - Good. 236 out of 691 reviews" "
Rating 6 - Okay. 136 out of 691 reviews" "
Rating 4 - Poor. 77 out of 691 reviews" "
Rating 2 - Terrible. 26 out of 691 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Great place and clean will be back
Stayed 1 night in May 2024
Response from AGM on May 27, 2024
Thank you for your recent stay with us! We appreciate your feedback.

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is just worn out. Dirt in the shower, towels piled under the sink to catch a drip from the plumbing, a wooden closet door damaged by the door knob. We will not return and will advise others to avoid it. Yikes!
Stayed 2 nights in May 2024
Response from AGM on May 20, 2024
Thank you for your recent stay with us. We have shared your concerns with our maintenance department in order to address them. We appreciate your feedback.

8/10 Good

Carter

Disliked: Property conditions & facilities
Front desk rarely up front, elevators out for a while. Unclean in general. Actual room was good
Stayed 2 nights in May 2024
Response from AGM on May 20, 2024
Thank you for your recent stay with us! We appreciate your feedback.

8/10 Good

Karen, Milton

Travelled with partner
Liked: Staff & service
Nice little complimentary breakfast with a few hot items.
Stayed 3 nights in May 2024
Response from AGM on May 20, 2024
Thank you for your recent stay with us! We appreciate your feedback.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how this property is tucked away
Stayed 2 nights in Apr 2024
Response from AGM on May 3, 2024
Thank you for your recent stay with us! We appreciate your feedback.

2/10 Terrible

Nicholas

Stayed 1 night in Apr 2024
Response from AGM on May 27, 2024
Thank you for your recent stay with us. We apologize your time with us did not meet or exceed your expectations. We have shared your concerns with our staff in order to address them.

8/10 Good

Koriahn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but clean. A great value.
Stayed 1 night in Apr 2024
Response from AGM on May 2, 2024
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Was great coo great thanks
Stayed 2 nights in Apr 2024
Response from AGM on Apr 30, 2024
Thank you for your recent stay with us! We appreciate your feedback.

8/10 Good

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on Apr 30, 2024
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Nicholas

Stayed 1 night in Apr 2024
Response from AGM on Apr 23, 2024
Thank you for your recent stay with us! We appreciate your feedback.

4/10 Poor

Rafael

Stayed 1 night in Apr 2024
Response from AGM on Apr 23, 2024
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Rosa Enid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on Apr 18, 2024
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was clean and the breakfast was excellent.
Stayed 1 night in Apr 2024
Response from AGM on Apr 10, 2024
Thank you for your recent stay with us! We appreciate your feedback.

8/10 Good

Erin

.
Stayed 1 night in Apr 2024
Response from AGM on Apr 10, 2024
Thank you for your recent stay with us! We appreciate your feedback.

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on Feb 27, 2024
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Jeffrey, Williamstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby restaurants vary quite
Stayed 1 night in Feb 2024
Response from AGM on Feb 17, 2024
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Bonny

Stayed 2 nights in Feb 2024
Response from AGM on Mar 22, 2024
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Tom

Stayed 2 nights in Jan 2024
Response from AGM on Feb 6, 2024
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay
Stayed 2 nights in Jan 2024
Response from AGM on Feb 6, 2024
Thank you for your recent stay with us! We appreciate your feedback.

4/10 Poor

Jeffrey

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AGM on Jan 3, 2024
Thank you for your recent stay with us! We have shared your concerns with our staff so that we can address them. We appreciate your feedback.

10/10 Excellent

Alaina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds! Convenient location. The hot tub was hot and large. Only downside was a shower in need of repair, and cleaner water in the pool.
Stayed 1 night in Dec 2023
Response from AGM on Jan 2, 2024
Thank you for your recent stay with us! We appreciate your feedback.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AGM on Dec 25, 2023
Thank you for your recent stay with us. We will be using your feedback to make improvements in order to provide a better experience for all of our guests. We appreciate your feedback.

10/10 Excellent

LINDA

Stayed 1 night in Dec 2023
Response from AGM on Dec 18, 2023
Thank you for your recent stay with us! We appreciate your feedback.

4/10 Poor

Manuel

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I stayed with my wife and two kids and the place smelled like cigarettes all over. Was very noisy Breakfast was good Room was dirty coffee maker was nasty. I guest I wasn’t lucky this time cause the reviews here look good
Stayed 2 nights in Nov 2023
Response from AGM on Dec 5, 2023
Thank you for your recent stay with us! We have taking note of your concerns and have brought them to the attention of our housekeeping and maintenance teams. We will work together to get these issues fixed. We appreciate your feedback.

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
It was good for our nights stay. Hot tub was nice. Pool is cold.
Stayed 1 night in Dec 2023
Response from AGM on Dec 5, 2023
Thank you for your recent stay with us! We appreciate your feedback.

6/10 Okay

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service
The front desk staff were very king and helpful! We found the hotel to be comfortable but dated and smelled.
Stayed 1 night in Nov 2023
Response from AGM on Nov 30, 2023
Thank you for your recent stay with us! We appreciate your feedback.

2/10 Terrible

James

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good at all. Got vids & pics. Don't stay here. Trust me!
Stayed 1 night in Nov 2023
Response from AGM on Dec 5, 2023
Thank you for your feedback. We have shared your concerns with our staff and are working to address them.

8/10 Good

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to the highway, gas and food. Seemed like a safe location.
Stayed 1 night in Nov 2023
Response from AGM on Nov 10, 2023
Thank you for your recent stay with us! We appreciate your feedback.

4/10 Poor

Brody

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from AGM on Nov 6, 2023
Thank you for your recent stay with us. We have shared your concerns with our staff in order to fix them. We appreciate your feedback.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was possibly the cleanest motel I have ever stayed in. Very good breakfast and workout room. I had to make a business call immediately after checkout, and they helped me find a comfortable place to sit. A skating rink and window showroom were nearby, so the area could not be called residential or charming, but parking was spacious and that's what mattered to me.
Stayed 2 nights in Oct 2023
Response from AGM on Oct 26, 2023
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and good service- closevto Northampton
Stayed 2 nights in Oct 2023
Response from AGM on Oct 25, 2023
Thank you for your recent stay with us! We appreciate your feedback.

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from AGM on Oct 12, 2023
Tank you for your recent stay with us! We will be using your feedback to make improvements. We appreciate your feedback.

8/10 Good

Eleanor

Liked: Cleanliness, staff & service
The pillows were awful bed could have been better. But breakfast food and staff and pool and jacuzzi were great. But rooms need to be updated. There were tons restaurants and several store to shop at down the road.
Stayed 1 night in Oct 2023
Response from AGM on Oct 11, 2023
Thank you for your recent stay with us! We appreciate your feedback.

8/10 Good

SANDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS CLEAN AND COMFORTABLE, GOOD PLACE FOR BASE CAMP - SLEEPING AND CHANGING
Stayed 2 nights in Sep 2023
Response from AGM on Oct 31, 2023
Thank you for your recent stay wit us! We appreciate your feedback.

8/10 Good

DARLENE

Travelled with family
Liked: Amenities
Room smell like smoke
Stayed 2 nights in Sep 2023
Response from AGM on Oct 4, 2023
Thank you for your recent stay with us! We appreciate your feedback.

4/10 Poor

Doris

Disliked: Cleanliness, staff & service, property conditions & facilities
This particular Comfort Inn is very poorly maintained, which is noticeable even before you get in the door. The front entrance is like red with cigarette butts, the shrubbery is unattractive due to large weeds, the floor in the entrance is dirty. The screens on windows are torn. If we had had another option we wouldn’t have stayed , but it was just a place to lay our head as we were passing through. Very disappointing.
Stayed 2 nights in Sep 2023
Response from AGM on Sep 27, 2023
Thank you for your feedback. We apologize for the disappointing experience at our property. Rest assured we take your feedback seriously and will address the issues you mentioned.

6/10 Okay

Ann

Liked: Staff & service
Disliked: Room comfort
The room has a moldy smell and windows don't open.shower had what looked like mold and rust on the floor
Stayed 3 nights in Sep 2023
Response from AGM on Sep 26, 2023
Thank you for your feedback. We have shared your concerns with our maintenance staff in order to address these issues.

4/10 Poor

Mary Beth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AGM on Sep 25, 2023
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from AGM on Oct 7, 2023
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Judy

Stayed 1 night in Sep 2023
Response from AGM on Oct 4, 2023
Thank you for your recent stay with us! We appreciate your feedback.

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were really nice The hotel itself is pretty dark… All of the rooms smelled a little musty
Stayed 2 nights in Sep 2023
Response from AGM on Sep 5, 2023
Thank you for your stay with us! We have shared your concerns with our staff to ensure we can address them. We appreciate your feedback.

6/10 Okay

DONNA R

Travelled with family
Dining room attendant couging and not covering her mouth. Front desk & Dining room attendant Staff talking in hallway early in the morning near my room. Hotel room was clean but dishwasher small with large open space on top showing insulation
Stayed 2 nights in Aug 2023
Response from AGM on Aug 21, 2023
Thank you for your recent stay with us. We have shared your feedback with our staff to ensure there are improvements! We appreciate your feedback.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and pleasant. The bed/pillows were very comfortable! We had a wonderful l stay !
Stayed 1 night in Aug 2023
Response from AGM on Aug 8, 2023
Thank you for your recent stay with us! We appreciate your feedback.

4/10 Poor

Mary

Travelled with partner
Dis not get the king size bed i paid for got 2 double beds then was told they couldn’t do anything even though i had it on my reservation they told me to contact travlocity and refrigerator did not work had to be given different room next room nightstand lights did not work husband said room Had a nasty smell and eiim had nata flying around the roim
Stayed 1 night in Aug 2023
Response from AGM on Aug 8, 2023
We apologize your stay with us did not meet your expectations. This was a third party booking, so we could not make any changes. You may contact Travelocity in regards to your stay.

10/10 Excellent

CELINAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was the jets to the hot tub wasn't working the second day I was there but other then that it still feeling nice to sit in the hot tub. Keep the good job up. I would recommend anybody here nice, clean, quite and respectful place.
Stayed 2 nights in Jul 2023
Response from AGM on Sep 3, 2023
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from AGM on Jul 31, 2023
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Inn- yes, Indeed!
This is a very nice Hotel Stay-beyond what I expected. Staff is friendly. The rooms are spacious. Our's had a Fireplace! Awesome. The fire alarm sounded at 10 pm. Thank goodness false alarm. Good Breakfast..Overall, a good experience.
Stayed 1 night in Jul 2023
Response from AGM on Jul 26, 2023
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Luis

Business traveller, Travelled with group
Nice nd quiet
Stayed 1 night in Jul 2023
Response from AGM on Jul 26, 2023
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok good personally joe works awesome and also staff there very dedicsted
Stayed 3 nights in Jul 2023
Response from AGM on Jul 17, 2023
Thank you for your recent stay with us! We appreciate your feedback.

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was hidden away in an industrial park. with that it was nice and quiet.
Stayed 1 night in Jul 2023
Response from AGM on Jul 12, 2023
Thank you for your recent stay with us! We appreciate your feedback.