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Reviews of Springhill Suites by Marriott West Palm Beach

2.5 out of 5
Springhill Suites by Marriott West Palm Beach
2437 Metrocentre Blvd, West Palm Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 545 out of 1000 reviews" "
Rating 8 - Good. 262 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Farro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the only inconvenient when we used the gym there is no disinfectant to wipe the equipments.
Stayed 4 nights in May 2024

6/10 Okay

Jerry

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Our experience was good the only thing that was off putting is the fact that we needed to call front desk to have them clean the AC unit it was disgustingly dirty and dusty emanating a bad smell I literally woke up with heavy breathing. I do give them credit because it was immediately resolved but shouldn’t have got to that point. Also, the hallway was really hot leading to the rooms when we explained that to the front desk personnel they stated that no one has brought that complaint to their attention. Found that hard to believe being that they were fully booked out for the weekend.
Stayed 2 nights in May 2024

8/10 Good

E. Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff we’re extremely accommodating 😊
Stayed 3 nights in May 2024
Response from SHS Management on May 27, 2024
Thank you for your kind feedback! We're delighted to hear that our staff were extremely accommodating during your stay. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. We look forward to welcoming you back soon!

6/10 Okay

allen

Travelled with family
Disliked: Amenities
Hot water didn’t work in the tub and it didn’t drain properly and zero air conditioning in the hallways on any floor. All guests were complaining. Breakfast was average at best and anytime after 830 almost nothing was left. Won’t be staying again. Price was fair but then again we got what we paid for.
Stayed 4 nights in May 2024
Response from SHS Management on May 27, 2024
Thank you for your feedback. We sincerely apologize for the issues you encountered with the hot water, drainage, and air conditioning, as well as the disappointing breakfast experience. We understand how these issues can impact your stay and are taking immediate steps to address them. We value your comments as they help us improve, and we regret that we didn't meet your expectations. Your experience is not reflective of our usual standards, and we hope you might consider giving us another chance in the future.

10/10 Excellent

Francy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in May 2024

10/10 Excellent

Terence

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Jennie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay and the staff was very helpful
Stayed 2 nights in May 2024
Response from SHS Management on May 20, 2024
Thank you for your kind review! We're thrilled to hear that you had a nice stay and found our staff to be very helpful. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional service. We look forward to welcoming you back soon!

10/10 Excellent

Ozzie F

Liked: Amenities, property conditions & facilities
You know you know
Stayed 1 night in May 2024
Response from SHS Management on May 20, 2024
We do know! Thank you for your feedback! We're glad that everything met your expectations. We appreciate your support and look forward to welcoming you back soon!

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, courteous staff.
Stayed 8 nights in Apr 2024
Response from SHS Management on May 20, 2024
Thank you for your feedback! We're delighted to hear that you found our staff professional and courteous. Providing excellent service is our top priority, and your kind words are greatly appreciated. We look forward to your next visit!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend left his wallet in his room they found it safe in sound thanks
Stayed 2 nights in May 2024
Response from SHS Management on May 20, 2024
Thank you for sharing your experience! We're pleased to hear that our team was able to quickly locate and secure your boyfriend's wallet. Ensuring our guests' belongings are safe is a top priority for us. We look forward to welcoming you both back soon!

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like to stay this hotel.
Stayed 1 night in May 2024
Response from SHS Management on May 20, 2024
Thank you for your loyalty! We're thrilled to hear that you always enjoy staying at our hotel. Your continued support means a lot to us, and we look forward to welcoming you back for many more pleasant stays!

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and restful sleep before we boarded our cruise the next day.
Stayed 1 night in May 2024
Response from SHS Management on May 20, 2024
Thank you for your lovely review! We're delighted to hear that you had a wonderful stay and a restful sleep before your cruise. Providing a comfortable and relaxing environment for our guests is our top priority. We hope to welcome you back before your next adventure!

10/10 Excellent

Cameshia, Stockbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 2 nights in May 2024
Response from SHS Management on May 20, 2024
Thank you for your feedback! We're glad to hear you received good customer service during your stay. Providing excellent service is important to us, and we appreciate your kind words. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in May 2024

10/10 Excellent

Madelin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean very clean
Stayed 1 night in May 2024
Response from SHS Management on May 20, 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel to be very clean. Maintaining a spotless environment is essential to us, and your positive comments are greatly appreciated. We look forward to your next visit!

6/10 Okay

Elena

Disliked: Amenities
Nothing impressive
Stayed 2 nights in May 2024

10/10 Excellent

Larry

Liked: Amenities
The clerk checking me in was awesome! Very friendly and asked about my trip and showed genuine interest!
Stayed 1 night in May 2024
Response from SHS Management on May 20, 2024
Thank you for sharing your experience! We're delighted to hear that our clerk made such a positive impression on you during check-in. Providing friendly and personalized service is something we strive for, and we're glad it made a difference in your stay. We hope to welcome you back soon!

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from SHS Management on May 27, 2024
Thank you for your feedback! We're delighted to hear that you had a great experience. We look forward to welcoming you back soon!

8/10 Good

Rasheen

Liked: Amenities
Stay was good. Room could a tad bit cleaner. Crumbs and stains were on the couch.
Stayed 1 night in May 2024
Response from SHS Management on May 20, 2024
Thank you for your feedback. We're pleased to hear that your stay was good overall, but we apologize for any inconvenience caused by the cleanliness of your room. Your comments have been noted, and we will address them with our housekeeping team to ensure improvements are made. We appreciate your input and hope to welcome you back for a more flawless experience in the future.

10/10 Excellent

Mary

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was super friendly and helpful!! Pool is small though
Stayed 1 night in May 2024
Response from SHS Management on May 20, 2024
Thank you for your review! We're thrilled to hear that you found our staff super friendly and helpful. Providing excellent service is our priority, and we're glad it made a positive impact on your stay. We appreciate your feedback about the pool size and will consider it for future improvements. We look forward to welcoming you back soon!

10/10 Excellent

Kiera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and courteous staff.
Stayed 1 night in Apr 2024
Response from SHS Management on May 27, 2024
Thank you for your positive feedback! We're glad to hear that you found our staff courteous and your room clean. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Greta customer service
Stayed 1 night in Apr 2024
Response from SHS Management on May 27, 2024
Thank you for your kind words! We're thrilled to hear that you found our staff and customer service to be great. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another excellent stay!

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
The toilet didn’t flush the first time and the water from the tub didn’t drain. Staff was welcoming.
Stayed 1 night in Apr 2024
Response from SHS Management on May 20, 2024
Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced with the toilet and tub. Your feedback is important to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back for a smoother stay.

8/10 Good

Keaton

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Other than the odd smell in the hallway It was great
Stayed 1 night in Mar 2024
Response from SHS Management on May 20, 2024
Thank you for your feedback! We're glad to hear that you had a great stay overall. We apologize for any inconvenience caused by the odd smell in the hallway and appreciate you bringing it to our attention. We'll make sure to address this issue promptly to ensure a more pleasant experience for our guests in the future. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 4 nights in Apr 2024
Response from JV on Apr 23, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 Excellent

Veronica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The customer service was great. Received very well by the lady on Friday night. The hotel structure was nice I’m glad we were given a first floor room. Great amenities and the space of a king bed room was perfect for me and my husband. The bathroom could’ve used a little upgrade but the front desk clerk did mention soon they would be undergoing changes.
Stayed 1 night in Apr 2024
Response from SHS Management on May 20, 2024
Thank you for your feedback! We're glad you enjoyed our great customer service, amenities, and the convenience of a first-floor room. We apologize for any inconvenience with the bathroom and appreciate your understanding about our upcoming upgrades. We look forward to hosting you again soon!

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Water was our only issue shower was hard to keep water in shower a steady temperature
Stayed 1 night in Apr 2024
Response from SHS Management on May 20, 2024
Thank you for sharing your experience. We apologize for the inconvenience with the water temperature in the shower. We'll address this issue promptly to ensure a more comfortable stay for our guests in the future. We appreciate your feedback and hope to welcome you back for a smoother experience next time.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and room is clean
Stayed 1 night in Apr 2024
Response from SHS Management on May 20, 2024
We're thrilled to hear you found our staff friendly and your room clean! Providing excellent service and cleanliness are top priorities for us. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024

10/10 Excellent

Narciso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the property, the staff were amazing.
Stayed 1 night in Apr 2024
Response from SHS Management on May 20, 2024
Thank you for your wonderful review! We're delighted to hear that you loved everything about your stay, especially our amazing staff. Providing exceptional service is what we strive for, and your feedback motivates us to keep up the good work. We look forward to welcoming you back for another fantastic experience!

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect hotel choice for me in West Palm Beach area. Friendly staff and managers at the front desk!
Stayed 1 night in Apr 2024
Response from SHS Management on May 20, 2024
We're thrilled to hear that our hotel was the perfect choice for your stay in West Palm Beach! It's wonderful to know that you found our staff and managers at the front desk friendly. Your satisfaction is our priority, and we hope to welcome you back for another excellent experience soon!

10/10 Excellent

Margaret

Travelled with group
Liked: Staff & service
Bathrooms are a little outdated. Water pressure is good but temperature was a little hard to control
Stayed 1 night in Apr 2024
Response from JV on Apr 9, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

8/10 Good

Neil

Stayed 1 night in Apr 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Clean. Great staff.
Stayed 2 nights in Apr 2024
Response from JV on Apr 9, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 Okay

Dimitri, Mosheim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JV on Apr 9, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Beds were super comfortable. Close to shops. Very quick and easy.
Stayed 2 nights in Mar 2024
Response from JV on Apr 3, 2024
Dear Lissette,Thank you for taking the time to share your feedback regarding your recent stay with us. We are overjoyed to hear that you were satisfied with our services and had an amazing experience at our hotel.At SpringHill Suites West Palm Beach I-95, guest satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our goal to provide exceptional service to every guest, and we are glad that we succeeded in making your stay memorable.We appreciate your kind words and will be sure to share your feedback with our team. They work tirelessly to ensure that our guests receive the best possible service, and your appreciation will serve as motivation for them to continue delivering outstanding experiences.If you have any further comments or suggestions, please do not hesitate to reach out to us. We value your feedback as it helps us improve our services further.Once again, thank you for choosing SpringHill Suites West Palm Beach I-95. We look forward to welcoming you back in the future for another incredible stay.Warm regards,Joanne Victoria General ManagerSpringHill Suites West Palm Beach I-95561-689-6814

2/10 Terrible

Eldred

Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from JV on Apr 9, 2024
Dear Eldred,I hope this email finds you in good health and spirits.First and foremost, I would like to express my sincere gratitude for choosing SpringHill Suites West Palm Beach for your recent stay. Your decision to stay with us is greatly appreciated, and we are committed to ensuring that your experience exceeds your expectations.It has come to my attention that you encountered multiple issues during your stay, and for that, I want to extend my sincerest apologies. Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.I have attempted to reach out to you several times last week in order to discuss your experiences in detail and to explore how we can rectify the situation and improve your overall experience. I am eager to have a conversation with you at your earliest convenience to address any concerns you may have and to find a resolution that is satisfactory to you.Please feel free to contact me directly at 561-689-6814. My name is Joanne Victoria, and I am here to assist you in any way possible.Once again, I apologize for any inconvenience you may have experienced, and I appreciate the opportunity to make things right. I look forward to hearing from you soon.Warm regards,Joanne Victoria General ManagerSpringHill Suites West Palm Beach I-95561-689-68

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property friendly staff.
Stayed 1 night in Mar 2024
Response from SHS Management on May 20, 2024
We're delighted to hear that you enjoyed your stay and found our staff friendly! Thank you for your kind words about our property. We look forward to hosting you again in the future!

10/10 Excellent

Latoya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great staff was very pleasant
Stayed 1 night in Mar 2024
Response from SHS Management on May 20, 2024
We're thrilled to hear that everything was great during your stay! Thank you for your kind words about our staff. Providing excellent service is our priority, and we appreciate your feedback. We look forward to welcoming you back for another pleasant experience!

6/10 Okay

Tri, Fort Lauderdale

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Kristian, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JV on Apr 9, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JV on Apr 9, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

8/10 Good

Yaima

Stayed 2 nights in Mar 2024

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and spacious
Stayed 1 night in Mar 2024
Response from JV on Apr 9, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 Excellent

John

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was very friendly and efficient with smiles that made us feel welcome
Stayed 1 night in Mar 2024
Response from JV on Apr 9, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 Excellent

Syndia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from JV on Apr 9, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 Okay

Heather

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from JV on Apr 9, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 Okay

Ruth

Stayed 10 nights in Mar 2024
Response from JV on Apr 9, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 Okay

Matthew

It was close to the interstate
Stayed 1 night in Feb 2024
Response from JV on Apr 3, 2024
Dear Matthew,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Warm regards,Joanne Victoria General ManagerSpringHill Suites West Palm Beach I-95561-689-6814