Exterior

Reviews of Home2 Suites by Hilton West Palm Beach Airport, FL

3 out of 5
Home2 Suites by Hilton West Palm Beach Airport, FL
2375 James L Turnage Blvd., West Palm Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 889 reviews" "
Rating 8 - Good. 171 out of 889 reviews" "
Rating 6 - Okay. 57 out of 889 reviews" "
Rating 4 - Poor. 39 out of 889 reviews" "
Rating 2 - Terrible. 45 out of 889 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Amenities
It was so clean and they had a shuttle which was very convenient. Both staff members I dealt with were so kind to me, I wish I remembered their names.
Stayed 1 night in May 2024
Response from Ginelle on May 18, 2024
Thank you so much for sharing about your experience here with us at the Home2 Suites West Palm Beach Airport. We hope that you come back to our hotel in the near future.

10/10 Excellent

Melody

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Ginelle on May 15, 2024
Thank you so much for sharing about your experience here with us at the Home2 Suites West Palm Beach Airport. We hope that you come back to our hotel in the near future.

10/10 Excellent

Reinier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in May 2024
Response from GM on May 15, 2024
It was a pleasure hosting you on your most recent visit to West Palm Beach. We look forward to hosting you soon.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious & clean rooms!
Stayed 1 night in May 2024
Response from GM on May 15, 2024
It was a pleasure hosting you on your most recent visit to West Palm Beach. We look forward to hosting you soon.

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay good customer service
Stayed 1 night in May 2024
Response from GM on May 15, 2024
It was a pleasure hosting you on your most recent visit to West Palm Beach. We look forward to hosting you soon.

8/10 Good

robin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, plenty of restaurants walking distance from the hotel. The rooms were laid out well. Staff was pleasant for the most part easy parking.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Dear Robert, We love that you enjoyed the local restaurant options, and our pleasant staff. We look forward to seeing you next time you come to the West Palm area.

10/10 Excellent

Jennifer, Danville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Haley on May 2, 2024
Jennifer,Thank you for your 5 out of 5 review of your recent stay with us here at Home2 Suites West Palm Beach airport! We are so glad to hear that our facilities were very clean. Cleanliness is a priority for our staff, and it thrills us that we were able to exceed your expectations while you were one of our valued guests. We hope we will be your choice again the next time you are visiting the West Palm area!

4/10 Poor

Priscilla

Travelled with family
Disliked: Cleanliness
Rooms were not clean to an acceptable standard. Even after taking photos and showing the front staff nothing was done. If you don’t mind a bunch of random people’s hair all over, a dusty room and a dirty bathroom with mold in the shower stay here. The breakfast in the morning is ok and I would say that was good. All in all I would not recommend as even after I complained about it not meeting my stardards nothing was done to remedy the issues.
Stayed 5 nights in Apr 2024
Response from Haley on May 2, 2024
Priscilla,Thank you for your feedback on your stay with us here at the Home@ Suites West Palm Beach airport. We are extremely sorry that not only was your room not up to our standards but that our staff on site did not remedy this situation for you. We will certainly use your feedback to re-train our staff in housekeeping and at the front desk. We understand that you have many choices when deciding which hotel to book. We hope that sometime in the future you might give us another chance to wow you, and make sure you have the exceptional experience we strive to give all of our guests.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Haley on May 2, 2024
Daniel,Thank you for your 5 out of 5 review! We are so happy here at the Home2 Suites West Palm Beach, that we were able to meet and exceed your expectations during your stay with us. We hope to see you again in the near future!

10/10 Excellent

SANDRA

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Haley on May 2, 2024
Sandra,We appreciate your 5 out of 5 review of your recent stay with us here at the Home2 Suites West Palm Beach aiport! We hope to host you again soon, the next time you are in the area.

8/10 Good

Cosme

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel is great, but one night they had someone repair the dishwasher (which was moldy and not working) while we had a “do not disturb” sign on the door. I found that unacceptable. They did refund us for a night because of this, as they pledge to do if something happens and the guest is not satisfied. Besides that, very nice clean hotel with friendly staff, breakfast is lovely and amenities are nice. Rooms are very spacious as well. Would probably still stay here for next time.
Stayed 2 nights in Mar 2024
Response from Haley on May 2, 2024
Cosme,We appreciate your feedback on your recent stay with us here at Home2 Suites West Palm Beach airport. We are so glad to hear that you found our hotel clean, staff friendly and enjoyed our complimentary breakfast! Please allow us to apologize again for the inconvenience of staff entering your room while you had a DND on the door. We completely understand your frustrations. It pleases us to know that the staff on site was able to make good on their promise to make it right for you, especially to the extent that you still were satisfied with your stay here and would come back again. We hope to have that chance to host you again in the future!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haley on May 2, 2024
Martin,Thank you so much for your 5 out of 5 review of our property! Everyone here at the Home2 Suites West Palm Beach airport truly loves getting feedback from our guests. We hope you will chose to stay with us again the next time you are in West Palm Beach!

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
This is exactly what it looks like. Simple, clean, decent breakfast. Cheap. Would come again for sure.
Stayed 1 night in Mar 2024
Response from Haley on May 2, 2024
Derek,We truly appreciate your feedback on your recent stay with us here at the Home2 Suites West Palm Beach airport. We pride ourselves in making sure our guests have an exceptional stay in our hotel. While that can look different for each of our guests, we are so happy that you found your experience with us stress free, our facilities clean and our breakfast satisfying. We certainly are excited to host you again the next time you are back in the beautiful West Palm Beach area!

10/10 Excellent

Kyara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, super catering to customer's needs, 9/10 cleanliness, I just wish the TV had HDMI outlets to connect to laptops, or more built in apps to watch on the TV (only had Netflix from what I remember)
Stayed 2 nights in Mar 2024
Response from Haley on May 2, 2024
Kyara,We can not say thank you enough for your review of our hotel facilities and staff. We here at the Home2 Suites West Palm Beach Airport, truly strive to provide our guests with an exceptional experience! We will pass on your feedback and kind words to our guest service and housekeeping staff! We sincerely apologize that our TV's did not have an HDMI outlet for you to connect your laptop to. We eagerly await as Hilton continues to improve and upgrade their connected rooms program, allowing us to accommodate all of our guests' needs. We look forward to hosting you again on your next trip to the West Palm Beach area!

10/10 Excellent

patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel to stay with family
Stayed 1 night in Mar 2024
Response from Haley on May 2, 2024
Patricia, Thank you for your review of your recent stay with us here at the Home2 Suites West Palm Beach Airport. We are thrilled that our amenities and facilities were a good fit for you and your family! We hope to be able to host you again the next time you are in the West Palm Beach area.

10/10 Excellent

Susanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and well maintained. The beds were comfortable and the room was spacious. The hotel had a heated pool, offered free bottled water, coffee, tea and hot chocolate 24/7. They also had free breakfast which consisted of a good variety of items. All the staff I came into contact with were very nice and if coming back to the area, I’d consider staying here again.
Stayed 3 nights in Mar 2024
Response from Evan GSM on Mar 17, 2024
Thanks so much Susan for your kind words! We appreciate your feedback and are happy to hear of all the amenities you were able to enjoy during your stay. We do hope your come back and stay with us again really soon! have a great rest of your week!

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff! Hotel was very nice.
Stayed 1 night in Mar 2024
Response from Evan GSM on Mar 17, 2024
Hi Brian, Thank you for your feedback on your most recent stay with us. We are so happy to hear our staff was accommodating and friendly thru out your stay. We hope that your travels bring you back to West Palm Beach real soon!

2/10 Terrible

THOMAS, N Palm Beach

Liked: Cleanliness
Disliked: Staff & service
their shuttle was unmanned and no one picked me up. i had to rent a cab to travel 3/4 miles to the hotel
Stayed 1 night in Mar 2024
Response from Evan GSM on Mar 12, 2024
Thomas thank you for your feedback on your stay with us here at Home2. We apologize that our shuttle was not operational for your arrival with us. If you would like to speak to the guest service manager, please feel free to call or email us and we would be happy to speak further with you. We do hope that you give us another chance should you decide to stay with us again.

8/10 Good

KAYELICIER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation and the continental breakfast were really good. Beautiful well-kept property.
Stayed 4 nights in Feb 2024
Response from Evan GSM on Mar 2, 2024
Thank you so much for your feedback! We appreciate your business, and spending time to rate our hotel's service. We do hope you are able to venture back to west palm beach real soon.

10/10 Excellent

Scott, Westbrook

Stayed 1 night in Feb 2024
Response from Evan GSM on Mar 21, 2024
Thank you so much Scot for letting us know how your stay was at Home2. Making our guest happy is our top priority. Please do come back to visit Home2 Suites West Palm Beach

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, easy parking, reasonable prices.
Stayed 1 night in Feb 2024
Response from C.Taylor on Feb 15, 2024
Thank you for taking a moment to leave your review on your recent stay. We are so glad you enjoyed your time with us here. We hope to have the chance to host you again soon!

10/10 Excellent

Robert

Stayed 2 nights in Feb 2024
Response from Evan GSM on Mar 21, 2024
Thank your for your wonderful review. We are ecstatic to hear our staff and property took care of you during your stay with us. We do hope your travels bring your back t west palm beach soon. Have a great day!

4/10 Poor

Max

Liked: Amenities
Waited at the front desk at 1:30am For 20min to check in. The front desk Person was very nice. The room smelled like stinky feet and musty clothes, the pullout Sofia was pulled out pillows strung about. The toilet was very dirty. Everything else was great.
Stayed 1 night in Feb 2024
Response from Evan GSM on Feb 12, 2024
Hello max, We do apologize that you stay was anything less than brillant. We here at Home2 strive to make our guest smile. I will be sure to alert the housekeeping management of your concerns to correct the situation. If you would like to discuss this matter further please feel free to contact the hotel and request to speak to the guest service manager. We do hope you reconsider staying with us again. We hope that you have a great week max!

10/10 Excellent

Zachury

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Feb 2024
Response from Evan GSM on Feb 12, 2024
Thank you Zachary, for your exciting review. We do hope you come back to Home2 WPBA real soon!

10/10 Excellent

Kristine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lisa was amazing! From the minute our flight landed, we called for a shuttle pick up. She was there in under 5 minutes, escorted us into the hotel, checked us in and continued to provide excellent service showing us where to get food, drinks, anything we needed and making sure we had everything necessary. Definitely would stay here again!
Stayed 1 night in Feb 2024
Response from Evan GSM on Feb 10, 2024
Thank you Kristine! I'm so happy to hear Lisa made you feel right at home during your stay. We take pride in knowing our associates treat our guests well and have their needs met. Please do come back to west palm beach soon!

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t clean, staff is rude.
Stayed 1 night in Feb 2024
Response from Evan GSM on Feb 10, 2024
Thank you for your feedback. We do apologize for your experience at our property. If you would like to discuss this matter further, please feel free to reach out to our management team to assist you further. thank you

10/10 Excellent

Nina M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Evan GSM on Feb 14, 2024
Thank you, Nina, for taking the time out of your day to leave us a review. We do hope you come back to visit us again soon!

10/10 Excellent

Maria Fernanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from Evan GSM on Feb 6, 2024
Maria thank you so much for choosing Home2 suites as your place to stay when travelling. We hope our great service continues to bring you back whenever you venture to West Palm beach.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
side door was not working with key.
Stayed 4 nights in Jan 2024
Response from Evan GSM on Feb 6, 2024
Thank you, Debra, for notifying us. We apologize for the inconvenience, and we will make sure to notify our engineer. We are pleased to hear that the rest of your stay was amazing! please come back to visit again soon!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Evan GSM on Feb 6, 2024
Thank you Ann for your review we are happy that our guests leave satisfied. Please do return to us soon! have a great day!

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
All was great! Thanks!
Stayed 1 night in Jan 2024
Response from C.Taylor on Feb 1, 2024
Thank you for taking a moment to leave your review on your recent stay. We are so glad you enjoyed your time with us here. We hope to have the chance to host you again soon!

10/10 Excellent

francisco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable and clean room
Stayed 1 night in Jan 2024
Response from Evan GSM on Jan 31, 2024
Thank you so much Francisco. We appreciate your feedback on your experience.

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from C.Taylor on Jan 26, 2024
Thank you for taking a moment to leave your review on your recent stay. We are so glad you enjoyed your time with us here. We hope to have the chance to host you again soon!

10/10 Excellent

Shari

Stayed 2 nights in Jan 2024
Response from Evan GSM on Jan 17, 2024
Thank you, Sheri, for your highly rated review! We are glad to hear your stay was excellent and you were well taken care of! Please do return to west palm beach soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Evan GSM on Jan 17, 2024
Mary, Thank you so much for your feedback of your stay at Home2 WPBA. We here at Home2 strive to make every guest feel at home. We hope you were able to enjoy all of our amenities here on property and we hope for a return visit soon! have a great day!

10/10 Excellent

Yanelis

I love the room, the cleaning and the breakfast.
Stayed 2 nights in Jan 2024
Response from Evan GSM on Jan 15, 2024
Thank you Yanelis for your feedback! We are so happy to hear that you enjoyed your stay with us at Home2! We hope your travels bring you back to west plan beach soon.

8/10 Good

Dinora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from C.Taylor on Jan 11, 2024
Thank you for taking a moment to leave your review on your recent stay. We are so glad you enjoyed your time with us here. We hope to have the chance to host you again soon!

10/10 Excellent

stanford

Stayed 3 nights in Jan 2024
Response from C.Taylor on Jan 11, 2024
Thank you for taking a moment to leave your review on your recent stay. We are so glad you enjoyed your time with us here. We hope to have the chance to host you again soon!

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Evan GSM on Jan 10, 2024
Thanks Hannah! we appreciate the time it took to share your thoughts about your stay with us! We do hope you return in the near future to bright and sunny west palm beach.

10/10 Excellent

Cynthia

Travelled with group
Liked: Amenities
Staff was absolutely delightful!! They picked us up at rental car return and next day to airport with smiles in faces. Good breakfast included with room.
Stayed 1 night in Jan 2024
Response from Evan GSM on Jan 10, 2024
Thank you so much Cynthia for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us at Home2 and that our staff made your stay comfortable. Our complimentary breakfast and convenient Airport shuttle really can put your mind at ease. We eagerly await your next stay with us. Have a great day rest of your day.

10/10 Excellent

Augusto de Pina cula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service excellent, customer service, clean…definitely recommend!
Stayed 6 nights in Dec 2023
Response from Evan GSM on Jan 9, 2024
Augusto! thank you for taking the time to write a review of our property. We are glad to see our staff has been diligent in taking care of our guest and making them feel at home! Please do come visit again soon and have a great day!

10/10 Excellent

heolay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Evan GSM on Jan 9, 2024
Thank you so much Heolay, for your feedback. We use reviews from guests to help improve and drive our associates to provide the best experience possible. We do hope your travels bring you back to Home2 real soon!

4/10 Poor

John

Stayed 1 night in Jan 2024
Response from Evan GSM on Jan 5, 2024
Dear John, We are so sorry to hear your stay was less than brilliant with us here at Home 2 suites. We appreciate your feedback as it helps improve our guest experience. If you would like to discuss this matter further, please call the front desk and speak with our guest service manager. We hope you reconsider staying with us at Home2.

10/10 Excellent

Marilyn

Stayed 2 nights in Dec 2023
Response from Evan GSM on Jan 21, 2024
Thank you so much Marilyn for your guest review! We appreciate your feedback.

2/10 Terrible

Giovanni, WILMINGTON

Stayed 8 nights in Dec 2023
Response from Evan GSM on Dec 30, 2023
Dear Giovanni,We thank you for your Feedback. We are sorry to hear your stay was less than brilliant. Please contact the hotel to speak with the guest service manager if you wish to discuss this matter further.

2/10 Terrible

Jason

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Evan GSM on Dec 29, 2023
We do apologize that your stay with us was not up to your expectations. We here at home2 strive to make our guests happy and we apologize for any inconvenience. If you would like to speak to our guest service manager about your experience, Please give the hotel a call and we would be happy to speak with you! Thank you for your feedback. We do hope you reconsider staying with us in the future.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Evan on Dec 29, 2023
Thank you for your honest feedback. We appreciate your comments. They help us improve our hospitality experience for current and future guests. Pleases let us know if there is anything we can do to assist you with your issues that you experienced with us.

10/10 Excellent

Gema Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Evan GSM on Dec 25, 2023
Thank you, Ms. Susana, for your highly rated review! We are so happy you made Home2 suites west palm beach your choice in hotel. We await your next booking with us and we hope you have a happy holiday season!

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Evan GSM on Dec 24, 2023
Hi Nicole! we are so happy to hear that you enjoyed your stay with us! We hope our helpful staff and spacious rooms really made your stay brilliant. Please do come back anytime!