All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for staying with us. We're happy to hear that you enjoyed the hotel and the staff members. We appreciate your feedback and hope to see you again soon.
Thank you for staying with us. We appreciate your feedback and hope to see you again.
6/10 Okay
Lowell
Travelled with family
May 23, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
This is my second stay in 4 weeks at this hotel. The first time was FABULOUS! This time was awful. The noise is out of control. We stayed 4 days and got woke up every single morning with people talking loudly and elevators ringing by 5:30 am. Better bring some ear plugs if you are diagonal to the elevator. The elevators are right in the center of the floor with the rooms in 4 directions. The first time we had an amazing room with a city view in the corner away from the elevator. This time we asked for a room with a view and got a view of the dirty building next door and elevator chaos. The first day I complained to the front desk about the noise and all I got was a "call us when it's happening". No apology. No care at all. I will never stay here again.
Lowell
Stayed 4 nights in May 2024
Response from Tanaya on May 27, 2024
Dear Lowell, We're sorry to hear that your recent stay did not go well. This matter will be brought to the manager's attention. We appreciate your feedback.
10/10 Excellent
Noe
May 23, 2024
Liked: Cleanliness, staff & service
Noe
Stayed 1 night in May 2024
Response from Tanaya on May 25, 2024
Thank you for your recent stay with us. We appreciate your rating. We hope to see you again soon.
8/10 Good
Philip
May 22, 2024
Liked: Staff & service
Philip
Stayed 2 nights in May 2024
Response from Tanaya on May 23, 2024
Thank you for staying with us. We appreciate your rating regarding your stay.
10/10 Excellent
Hotboii
May 21, 2024
Everything
Hotboii
Stayed 2 nights in May 2024
Response from Tanaya on May 22, 2024
Thank you for your recent stay with us. We appreciate your feedback and hope to see you again soon.
The staff was friendly, professional and very helpful. Especially James!!
Ellen
Stayed 2 nights in May 2024
Response from Tanaya on May 7, 2024
Dear Ellen, Thank you for staying with us. We're happy to hear that you enjoyed the hotel and the staff members. We appreciate your feedback and hope to see you again soon.
10/10 Excellent
Louis
May 5, 2024
Pleasant atmosphere
Louis
Stayed 1 night in Apr 2024
Response from Tanaya on May 7, 2024
Dear Louis, We're happy to hear that you thought the atmosphere was pleasant. We appreciate your feedback and hope to see you again soon.
I liked the fact that I felt comfortable at this property but they need a security officer there during the day to make sure their hotel guests are a little more safer next to the most expensive shopping places in Florida.
ERIN
Stayed 2 nights in May 2024
Response from Tanaya on May 6, 2024
Dear Erin, We appreciate your feedback regarding your recent stay with us. This will be brought to management's attention for improvement.
Staff was incredible. Made check in and check out easy.
Leanne
Stayed 3 nights in Apr 2024
Response from Tanaya on May 2, 2024
Dear Leanne, Thank you for your recent stay with us. We're happy to hear that our staff was incredible. We appreciate your feedback and hope to see you again soon.
It was very nosey, the property was beautiful. But next time a warning about the noise would be nice. A shuttle service to and from the area would be nice too. Especially from the airport to the hotel.
Kianna
Stayed 2 nights in Apr 2024
Response from Tanaya on May 2, 2024
We're sorry to hear that during your stay it was very noisy. We appreciate your feedback and will inform management of your suggestions.
10/10 Excellent
Liisa
Apr 27, 2024
Liisa
Stayed 1 night in Apr 2024
Response from Leslie Front Desk Supervisor on May 17, 2024
Thank you for your recent stay with us. We appreciate your review and hope to see you again soon
Was not impressed with thw facilities , parking garage was gross and felt unsafe , no lighting. room was very small , bathroom toilet paper holder was broken. Will not be staying at this location again.
Christian
Stayed 1 night in Apr 2024
Response from Tanaya on Apr 4, 2024
We're sorry that you felt uncomfortable with the garage. This will be brought up to the manager's. We appreciate your feedback.
My favorite hotel to stay at when I’m in town. It’s close to my favorite places and family members. I’ll always stay there and recommend it to others
Brittany
Stayed 7 nights in Feb 2024
Response from Tanaya on Feb 26, 2024
Thank you for your recent stay with us. We're happy to hear that you are close to your family and your favorite places. We appreciate your feedback and hope to see you again soon.
Loved the location, and the convenience of ease to get where I needed to go, ie airport, restaurant's, and business locations all within 10-15 minutes and easy access to the highway access. Will definitely return.
Jerry
Stayed 3 nights in Feb 2024
Response from Tanaya on Feb 21, 2024
Dear Jerry,Thank you for your recent stay with us. We appreciate your feedback and are happy to hear that you enjoyed the location.
Nice property, convenient to downtown West Palm. Loved the room with city view. Appreciated the front desk checking in with us to make sure our stay was good.
John
Stayed 2 nights in Feb 2024
Response from Tanaya on Feb 26, 2024
Thank you for staying with us. We're happy to hear that you enjoyed your stay and the location. We appreciate your feedback and hope to see you again soon.
8/10 Good
Emily
Feb 17, 2024
Emily
Stayed 2 nights in Feb 2024
Response from Tanaya on Mar 23, 2024
Thank you for your rating on your recent stay with us.