BBQ/picnic area
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Reviews of Best Western Palm Beach Lakes

2.5 out of 5
Best Western Palm Beach Lakes
1800 Palm Beach Lakes Blvd, West Palm Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 455 out of 1008 reviews" "
Rating 8 - Good. 322 out of 1008 reviews" "
Rating 6 - Okay. 103 out of 1008 reviews" "
Rating 4 - Poor. 68 out of 1008 reviews" "
Rating 2 - Terrible. 60 out of 1008 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Best Western Staff on May 24, 2024
Thank you for staying with us. We are glad you enjoyed the stay. We appreciate your feedback.

10/10 Excellent

crivenson St

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good it’s a peaceful area
Stayed 2 nights in May 2024
Response from Best Western Staff on May 24, 2024
Thank you for staying with us. We are glad you enjoyed the stay. We appreciate your feedback.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Pool needs to be cleaned better n more often.
Stayed 5 nights in May 2024
Response from Best Western Staff on May 23, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property for the price. Needed a little upgrading in the bathroom but otherwise good. Tanger shopping outlets was right across the street and that was perfect for all the last minute shopping needs.
Stayed 3 nights in May 2024
Response from Best Western Staff on May 22, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was just what I was looking for, nice and quiet
Stayed 1 night in May 2024
Response from Best Western Staff on May 22, 2024
Thank you, we appreciate your feedback. We are happy to hear that you enjoyed the stay.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice and clean and nice and quiet for easy rest at night .
Stayed 1 night in May 2024
Response from Best Western Staff on May 22, 2024
Thank you for staying with us and sharing your nice experience. We are glad you enjoyed.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good and staff is friendly
Stayed 2 nights in May 2024
Response from Best Western Staff on May 20, 2024
Thank you for staying with us. We are glad you enjoyed the breakfast. Thank you for complimenting our friendly staff.

10/10 Excellent

margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This might be the 4-5 time staying at BW and this was one of the best stays. Clean. Quiet. Nice guests also.
Stayed 3 nights in May 2024
Response from Best Western Staff on May 20, 2024
We are thrilled to hear about your excellent stay with us.Thank you for taking the time to write about your stay.

8/10 Good

Abdulwahab, Nepean

Travelled with family
Hotel staff are friendly. I forgot my ID while checking out and I was told I will be sent by courier.
Stayed 13 nights in May 2024
Response from Best Western Staff on May 20, 2024
Thank you for staying with us. We are glad to hear that you had a good stay.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, property is super clean staff is very Profesional I will recommended to my frien
Stayed 2 nights in May 2024
Response from Best Western Staff on May 20, 2024
Thank you for staying with us and sharing your experience. We are glad you enjoyed the stay and will recommend our hotel.

10/10 Excellent

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! The room was very nice and clean. So great for the price. The staff was really nice and I liked that there was a Starbucks right across the street.
Stayed 2 nights in May 2024
Response from Best Western Staff on May 20, 2024
Thank you for taking the time to write about your stay. We are very happy to hear that you loved our hotel. It is rewarding to read your comments about the clean room and friendly staff. We hope you can come back and visit us again soon.

10/10 Excellent

JOANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything! I was very very impressed. staff are very polite. I will definitely recommended and I will come also. I’m very pleased
Stayed 2 nights in May 2024
Response from Best Western Staff on May 20, 2024
Thank you for staying with us. We are very happy to hear that you had a great stay and were impressed. We hope you can come back and visit us again soon.

10/10 Excellent

Midian

Liked: Cleanliness, amenities, property conditions & facilities
Pool area clean rooms also
Stayed 1 night in May 2024
Response from Best Western Staff on May 20, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

YOLANDA

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Best Western Staff on May 20, 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Destiny

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was amazing!! However, there is nowhere to turn if you have a big trailer or towing a boat!! Also, people live at this facility and its not as clean as the pictures show!
Stayed 1 night in May 2024
Response from Best Western Staff on May 20, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who worked there
Stayed 1 night in May 2024
Response from Best Western Staff on May 20, 2024
Thank you for staying with us. We are glad you enjoyed the stay.

10/10 Excellent

Corrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice.
Stayed 4 nights in May 2024
Response from Best Western Staff on May 20, 2024
Thank you for staying with us and sharing your experience. We are glad you enjoyed the stay.

8/10 Good

Kurt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, convenient to airport outlets shops across the street
Stayed 1 night in May 2024
Response from Best Western Staff on May 14, 2024
Thank you for staying with us and sharing your experience. We are very happy to hear that you enjoyed our breakfast and convenient location.

8/10 Good

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful outside court area,well maintained.I enjoyed the pool also the tiki bar.The check in guy was friendly and was helpful with my questions and concerns.my room was clean.a local mall within walking distance,easy access to95
Stayed 4 nights in May 2024
Response from Best Western Staff on May 13, 2024
Thank you for staying with us and sharing your experience. We are happy to hear that you enjoyed the stay and our convenient location. Thank you for complimenting our beautiful courtyard and friendly staff. We hope you can come back and visit us again soon.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Western Staff on May 13, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Pegah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western Staff on May 13, 2024
Thank you for staying with us. We appreciate your feedback. We are glad you had a great stay.

8/10 Good

Hewaida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Best Western Staff on May 7, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Truman

Stayed 1 night in May 2024

4/10 Poor

Kristina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We had 3 rooms and there were problems with the showers in each room. 1 the tub didn't drain, another the shower wouldn't fully switch over from tub to shower and the third the shower rod was broken which kept us being able to use it
Stayed 1 night in May 2024
Response from Best Western Staff on May 6, 2024
Thank you for choosing our hotel. We are very sorry to hear that there were shower issues in your rooms. We appreciate you bringing this to our attention so we can address it right away. While we know we cannot change your recent experience, we hope you will give us another opportunity to provide you with a more satisfactory stay.

10/10 Excellent

JOSE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff nice and clean
Stayed 2 nights in Apr 2024
Response from Best Western Staff on May 6, 2024
Thank you for staying with us We are glad you had a great stay. We appreciate your feedback.

10/10 Excellent

Saralee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our two day stay. The property is lovingly maintained in and out with attention on the landscaping. Very clean. Easy parking and access. Nice people, nice pool, nice breakfast.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on Apr 30, 2024
Thank you for taking the time to write about your stay. We are thrilled you enjoyed our beautiful property. We hope you can come back and visit us again soon.

2/10 Terrible

Elena, Palm Beach

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately not safety around the area, room was not clean enough
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 30, 2024
We appreciate you choosing our hotel and taking the time to share your concerns. We are very sorry to hear that you were disappointed with the stay. Please accept our apology.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location , clean well kept , friendly staff
Stayed 2 nights in Apr 2024
Response from Best Western Staff on Apr 29, 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed our convenient location. Thank you for complimenting our friendly staff and cleanliness.

8/10 Good

ingrid

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and the property was nice and clean.
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 29, 2024
Thank you for staying with us. We are glad you enjoyed the stay.

2/10 Terrible

tracey

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is an old property in need of alot of TLC.. service was ok and rooms were clean..pool was very old and did not appear clean. there is alot of a activity in the parking lot and in the pool area, such as blasting car radios and “hanging out”. Not sure if these folks are residents on the property or guests at the hotel. Did not feel too safe in this hotel.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on Apr 29, 2024
Thank you for choosing our hotel and taking the time to share your concerns. We are very sorry to hear that you were not happy with the stay.

8/10 Good

Jaymi

Stayed 3 nights in Apr 2024
Response from Best Western Staff on May 20, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Wilmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Best Western Staff on Apr 29, 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed the stay.

6/10 Okay

steven

Didn’t care for the bathroom and the tub Did not drain properly, requested service but person didn’t have
Stayed 2 nights in Apr 2024
Response from Best Western Staff on Apr 29, 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Betty

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 29, 2024
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought that the location was excellent to shopping and convenient to area businessess. The staff was excellent and it was clean but it did have some roaches. We were on the bottom floor but we had the unpleasentness of experience of roaches in the hotel room.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on Apr 29, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance and how tranquil the atmosphere is in the hotel.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on Apr 25, 2024
Thank you for staying with us. We are glad you enjoyed the stay.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Employees are super friendly and helpful. 10 Stars ✨
Stayed 1 night in Feb 2024
Response from Best Western Staff on Apr 25, 2024
Thank you for staying with us and sharing your wonderful experience. We strive for 10's and are very happy to receive the top rating from you. Thank you for complimenting our friendly staff.

4/10 Poor

Pietro

Disliked: Cleanliness, staff & service, property conditions & facilities
Unkept everything
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 25, 2024
Thank you for choosing our hotel and sharing your feedback. We are sorry to hear that you were not happy with the stay. We would like the opportunity to serve you better in the future and hope you will consider a return visit.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique with a lot of interesting things around the pool and transportation for traveling needs.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on Apr 25, 2024
Thank you for sharing your feedback. We are glad you enjoyed the stay. Hope you can come back and visit us again soon.

10/10 Excellent

Isnelys

Stayed 2 nights in Apr 2024
Response from Best Western Staff on Apr 25, 2024
Thank you for staying with us. We are glad you enjoyed the stay.

8/10 Good

Rochon, Nappanee

Travelled with family
Liked: Cleanliness, staff & service
Good and clean overall. Stayed one night and it worked just fine.
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 24, 2024
Thank you for staying with us. We appreciate your feedback. We are glad you had a good stay.

2/10 Terrible

Ruby

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. Old. Guests in rooms next door outside smoking weed all night and the smell filled my room.
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 24, 2024
We appreciate your feedback. We are very sorry to hear that you were not happy with your stay. Please accept our apology.

8/10 Good

JOSE

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 24, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Rey, Arecibo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, great breakfast. Clean.
Stayed 4 nights in Apr 2024
Response from Best Western Staff on Apr 22, 2024
Thank you for staying with us and sharing your wonderful experience. We are very happy to hear that your stay with us was great. Please come back and visit us again soon.

8/10 Good

Carolyn

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
This is an inexpensive stay, but they have a delightful courtyard with beautiful landscaping
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 19, 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed our beautiful courtyard.

10/10 Excellent

Jessica Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Best Western Staff on Apr 19, 2024
Thank you for staying with us. We appreciate your feedback. We are glad you had a great stay.

10/10 Excellent

Keven

Liked: Cleanliness, staff & service, property conditions & facilities
Location good
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 18, 2024
Thank you for staying with us. We are glad you enjoyed the stay and our convenient location.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Good Value and Quality
Stayed 2 nights in Apr 2024
Response from Best Western Staff on Apr 17, 2024
Thank you for staying with us. We appreciate your Feedback. We are glad you enjoyed the stay.

10/10 Excellent

Carrie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell the property is older, but it’s well kept up and I can see they’ve made some renovations. But to me most importantly, it was CLEAN! Didn’t feel that I needed to worry about bed bugs or any other tiny rodents hanging around. Very nice staff too!
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 17, 2024
Thank you for staying with us. We appreciate you taking the time to share your wonderful experience. Thank you for complimenting our nice staff. We hope you can come back soon for another enjoyable visit.

6/10 Okay

Wendy

Liked: Staff & service, amenities, property conditions & facilities
The only problem I had was cockroaches were in my room
Stayed 3 nights in Apr 2024
Response from Best Western Staff on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback. We are sorry to hear about the bugs in your room. We wish you would have reported this right away so we could have taken immediate action. While we know we cannot change your recent experience, we hope you will allow us another opportunity to provide you with a more satisfactory stay.