Exterior
Check availability

Reviews of Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel
1290 Arsenal St, Watertown, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 682 out of 1006 reviews" "
Rating 8 - Good. 250 out of 1006 reviews" "
Rating 6 - Okay. 50 out of 1006 reviews" "
Rating 4 - Poor. 14 out of 1006 reviews" "
Rating 2 - Terrible. 10 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary, Belton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very accommodating.
Stayed 2 nights in May 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ladies at front desk were so friendly and accommodating. Breakfast was GREAT
Stayed 2 nights in May 2024

10/10 Excellent

Milton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, clean quiet rooms. Great location
Stayed 3 nights in Apr 2024

10/10 Excellent

Elijah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was decent.
Stayed 1 night in May 2024

10/10 Excellent

Takisha

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in May 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very quiet and clean. The heat/AC unit was running properly and was quiet. Staff at the front desk were very helpful and friendly. Gave us great options for dinner.
Stayed 1 night in May 2024

8/10 Good

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in May 2024

6/10 Okay

GLORIA

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 2 nights in May 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues at all. Recommend this property
Stayed 1 night in May 2024

10/10 Excellent

Shannon

Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a family gathering and it was perfect. We enjoyed the pool
Stayed 1 night in Apr 2024

8/10 Good

Jenna Stearns

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, and a decent breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean , safe staff polite.
Stayed 1 night in Apr 2024

2/10 Terrible

Ben

Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Very comfortable,quiet and clean. Good sized room. Great staff. No complaints
Stayed 1 night in Apr 2024

10/10 Excellent

Carly, Carleton Place

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, place was clean. Rooms were great. Pool was clean and warm. Such a great location. We will be back.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelcey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Close to everything
Stayed 1 night in Mar 2024

6/10 Okay

Jason

Travelled with partner
Hotel is little dated. Need some upgrades.
Stayed 1 night in Apr 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient
Stayed 3 nights in Apr 2024

2/10 Terrible

Kalyani

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Francesco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan W

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean and welcoming. The bed was very comfortable and the pillows were heavenly. There was a large variety of choices for breakfast, both hot and cold. Just make sure the exact name you book your reservation under is the exact person that does the check in when you arrive. I had to retrieve my husband from waiting outside in the car as the reservation had his name on it. Even though I was a bit annoyed by that, I will definitely book again.
Stayed 1 night in Apr 2024

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family enjoyed breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, friendly staff, hot beverages always available, free breakfast with many choices
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff is amazing!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great! Clean hotel rooms and very close to amenities. Other hotels nearby are a bit cheaper but we will keep coming back to this one!
Stayed 1 night in Mar 2024

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 4 nights in Mar 2024

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel in a good location.
Stayed 1 night in Mar 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

laurie

Travelled with partner
Extremely satisfied with my stay, the breakfast was good, the staff friendly and very helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024

10/10 Excellent

Mallory

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to all amenities. Great breakfast
Stayed 2 nights in Mar 2024

6/10 Okay

Elanchezhian

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

8/10 Good

Rob

Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kristy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a convenient location for what we needed it for. But with that said, it was right next to a highly traveled expressway and the sounds of the large trucks driving by all night kept me awake.
Stayed 1 night in Feb 2024

8/10 Good

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is small shallow and cold
Stayed 1 night in Feb 2024

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing and nice
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Stayed 1 night in Feb 2024

8/10 Good

Henri

Business traveller
Liked: Staff & service, room comfort
Desk lady at arrival was not smiling but the one at the morning check out was wonderful
Stayed 1 night in Feb 2024

8/10 Good

Roxanne

Liked: Staff & service
Disliked: Property conditions & facilities
It’s out dated, however clean. The king size bed also does not appear king size .
Stayed 1 night in Feb 2024

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice place to stay with friendly service and clean rooms and a super comfy bed right close to i81
Stayed 1 night in Feb 2024