Room, 2 Queen Beds, Non Smoking
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Reviews of Boarders Inn & Suites by Cobblestone Hotels - Waterloo/Cedar Falls

2 out of 5
Boarders Inn & Suites by Cobblestone Hotels - Waterloo/Cedar Falls
LaPorte Rd, 1825,1825, Waterloo, IA

Reviews

6.6
Rating 10 - Excellent. 66 out of 332 reviews" "
Rating 8 - Good. 97 out of 332 reviews" "
Rating 6 - Okay. 79 out of 332 reviews" "
Rating 4 - Poor. 45 out of 332 reviews" "
Rating 2 - Terrible. 45 out of 332 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Narkeest

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Chelsea Brocka on May 12, 2024
Thank you for staying with us at Boarders Inn and Suites in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We apologize for any inconvenience you experienced during your stay with us, and we hope you will give us another opportunity to make your next stay with us exceptional.

10/10 Excellent

Eri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chelsea Brocka on May 12, 2024
Thank you for staying with us at Boarders in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

6/10 Okay

Dorothy, Indianapolis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It just isn’t real well kept up. Curtain missing the hangers on one end so looks saggy and unkempt. I specifically chose what was offered room-wise because of a deep soaking tub being offered as an amenity. The desk clerk said that room was taken already but there might be one in the room upstairs. There wasn’t, and the tub was actually too disgusting to sit in… I don’t feel it was dirty; just some kind of coating coming off… not sure… but I would be really ashamed to rent that to people, quite honestly. The breakfast was meager I would say. But on the flip side… what does one expect for $60? Expectations aren’t super high at that price. The desk clerk was sweet but maybe not the most conscious of the consumer approval. Two empty laundry carts were in the front entry, nearby blocking the way. Trash cans were full. Just a messy appearance on the way in. BUT… I loved the fact they had cotton sheets not horrible microfiber ones, and I had the BEST sleep in that bed! So for my purposes… it worked despite the flaws!!
Stayed 1 night in May 2024
Response from Chelsea Brocka on May 7, 2024
Hi Dorothy! Thank you for bringing your concerns to our attention. We're sorry to hear about the inconveniences you experienced during your recent stay with us. We take feedback very seriously and will use them to make improvements for all our guests. We appreciate you staying with us.Again, I'm truly sorry and hope you will give us another opportunity to make your next stay great!Thank you again!

10/10 Excellent

Vickie

Stayed 1 night in Apr 2024
Response from Chelsea Brocka on May 12, 2024
Thank you for staying with us at Boarders in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

2/10 Terrible

Agata

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Need serious update.
Stayed 2 nights in Apr 2024
Response from Chelsea on Apr 17, 2024
Thank you for staying with us at Boarders Inn and Suites in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We apologize for any inconvenience you experienced during your stay with us, and we hope you will give us another opportunity to make your next stay with us exceptional.

8/10 Good

Rhonda

Stayed 1 night in Apr 2024
Response from Chelsea Brocka on Apr 30, 2024
Thank you for staying with us at Boarders in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 Excellent

Donovan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from jt on Apr 2, 2024
Thank you for staying with us at Boarders in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 Excellent

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Breakfast options were great, staff was very friendly and price!
Stayed 1 night in Mar 2024
Response from jt on Mar 23, 2024
Thank you for staying with us at Boarders Inn and Suites in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 Excellent

Manohar, Oshkosh

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get in and out. Many restaurants near by.
Stayed 1 night in Mar 2024
Response from jt on Mar 13, 2024
Thank you for staying with us at Boarders Inn and Suites in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

2/10 Terrible

Zach

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Got to the hotel at about 12:30am. Went up to our room and both sheets were stained with nasty yellow all of the sheets. We went back down to the front desk and the gentleman decided to put us into a new room. We went up to the new room and there were people sleeping in it. Then, we proceeded to go back down and let the front desk there were people in that room. He then gave us new sheets and we had to make our own beds back in our original room. Both “new” sheets he gave us also have giant yellow stains on them and we had to find bedding between the 4 sets we had to find “clean sheets”. I will never stay here again this was a horrible experience
Stayed 1 night in Feb 2024
Response from jt on Feb 19, 2024
Thank you for staying with us at Boarders Inn and Suites in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We would like to apologize for any inconvenience you experienced during your stay with us and we hope you will give us another opportunity to make your next stay exceptional.

8/10 Good

Alex

Stayed 1 night in Feb 2024
Response from jt on Mar 20, 2024
Thank you for staying with us at Boarders in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

2/10 Terrible

Miranda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go
No lights working there was bugs had only stay for 2 hours and went to a new place to stay no one help stay away
Stayed 2 nights in Jan 2024
Response from JT on Jan 29, 2024
Thank you for staying with us at Boarders Inn and Suites in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We would first like to apologize for any inconvenience you experienced while staying with us. We want to reassure you we will look deeper into your feedback. Please feel free to reach out to management with your concerns. We hope you will give us another opportunity to make your next stay exceptional.

6/10 Okay

Ashley

Business traveller
It’s decent
Stayed 1 night in Dec 2023
Response from jt on Jan 25, 2024
Thank you for staying with us at Boarders Inn and Suites in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from jt on Jan 25, 2024
Thank you for staying with us at the Boarders Inn and Suites in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 1 night in Jan 2024
Response from jt on Jan 25, 2024
Thank you for staying with us at the Boarders Inn and Suites in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice
Stayed 1 night in Jan 2024
Response from jt on Jan 8, 2024
Thank you for staying with us at the Boarders Inn and Suites in Waterloo, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 Excellent

terrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and helpful.
Stayed 1 night in Dec 2023
Response from JT on Dec 27, 2023
Thank you for staying with us at Boarders Inn and Suites in Waterloo, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we hope to see you again when you are in the area.

6/10 Okay

Ashlyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked a room with one queen bed instead of two but I got to check in earlier so that was awesome. Also the overrun down of the parking lot. I liked how the rooms were clean.
Stayed 1 night in Dec 2023
Response from JT on Dec 27, 2023
Thank you for staying with us at Boarders Inn and Suites in Waterloo, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we hope to see you again.

2/10 Terrible

Matt

Stayed 1 night in Nov 2023
Response from JT on Dec 27, 2023
Thank you for staying with us at Boarders Inn and Suites in Waterloo, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we would like to apologize for any inconvenience you experienced during your stay. We hope that you will give us another opportunity to make your next stay exceptional.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from JT on Dec 27, 2023
Thank you for staying with us at Boarders Inn and Suites in Waterloo, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we hope to see you again.

6/10 Okay

Jacobo

Stayed 1 night in Oct 2023
Response from JT on Dec 27, 2023
Thank you for staying with us at Boarders Inn and Suites in Waterloo, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we hope to see you again.

6/10 Okay

Sabastian

Stayed 1 night in Oct 2023
Response from Chris Parrill General Manager on Nov 2, 2023
Thank you for reviewing our hotel. if there was something we could have done better to make your stay more enjoyable please let me know.

10/10 Excellent

Carlos

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it and the person at the reception is very friendly
Stayed 1 night in Oct 2023
Response from Chris Parrill General Manager on Oct 25, 2023
Thank you for your review. I am glad you had a great interaction with our staff, they are the best. We look forward to your next stay.

10/10 Excellent

Jesse

Stayed 1 night in Oct 2023
Response from Chris Parrill General Manager on Oct 12, 2023
Thank you for your review I am glad you had a great stay with us. We look forward to your next stay,

8/10 Good

Day

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chris Parrill General Manager on Oct 3, 2023
thank you for your review, we look forward to your next stay.

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Was good service rooms was clean
Stayed 1 night in Sep 2023
Response from Chris Parrill General Manager on Sep 28, 2023
Thank you for your review, we look forward to your next stay.

10/10 Excellent

Miranda

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Chris Parrill General Manager on Sep 25, 2023
Thank You for your review.

6/10 Okay

Freda

Stayed 1 night in Sep 2023
Response from Chris Parrill General Manager on Oct 12, 2023
I am sorry we did not exceed your expectations, rest assured we are making many improvements in the upcoming months to make the guest experience the best it can be. I hope you will concider us in the future.

6/10 Okay

Crystal

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Was ok for a quick stay
Staff was amazing. It was a spur of the moment stay we didnt even have clothes. The front desk lady gave us a charger box. The condition of the room was rough. Base boards peeling off bathroom door frame away from wall. Beds were comfy. Hot water in tub
Stayed 1 night in Sep 2023
Response from Chris Parrill General Manager on Sep 21, 2023
Thank you for your review. I do think we have the best staff. We are updating our rooms as well as the rest of the hotel. Your next stay will show great improvements that have been made.

2/10 Terrible

Murfery

Stayed 1 night in Sep 2023

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, amenities
We where first given a dirty room, then after getting another room the key didn't work, the second set of keys barley work. Counter lady was nice its not her fault the room wasnt clean. But the room we ended up with DEFINITELY wasnt a queen bed
Stayed 1 night in Sep 2023
Response from Chris Parrill General Manager on Sep 3, 2023
I am sorry your stay was not a positive one, the room you were initially assigned was to be put out of order and unfortunately that did not happen. Since your visit we have replaced the card reader and no longer have the magnetic issues we were experiencing. I hope you will concider us for a future stay, as we continue to renovate anbd improve our hotel.

10/10 Excellent

Juliann

Stayed 5 nights in Aug 2023
Response from Chris Parrill General Manager on Sep 25, 2023
Thank you for your review.

10/10 Excellent

Junior

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
nice servic
Stayed 1 night in Aug 2023
Response from Chris Parrill General Manager on Aug 21, 2023
Thank you for your review, we look forward to your next stay.

8/10 Good

Steven W.

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
An O.K. place to stay.
While this is not a luxury motel, it is clean and very comfortable.There are no couches,and one chair at the desk, and one oversized chair. For the rate that is charged, it is certainly a nice property.only problem is that the front desk clerk had to come in and change out the telephone as the origional one on site did not work.
Stayed 1 night in Aug 2023
Response from Chris Parrill General Manager on Aug 21, 2023
thank you for your review. as you can see, we are in the process of updating the hotel and we look forward to completing our upgrades. We look forward to your next stay,

6/10 Okay

Rachael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Chris Parrill General Manager on Aug 21, 2023
Thank you for staying with us, We hope you will stay with us again in the future,

8/10 Good

David

We need more hotels like this no frills, serviceable, at a good price.
Stayed 1 night in Aug 2023
Response from Chris Parrill General Manager on Aug 10, 2023
Thank you for your review. We are working hard to bringing the best value at the best price.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Chris Parrill General Manager on Aug 10, 2023
Thank you for your review

6/10 Okay

chas

Travelled with family
Liked: Staff & service
Disliked: Amenities
There wasn’t a pool or hot breakfast like Expedia showed on their site about Boarders, then to top it off. Black hairs were in the bed closest to bathroom & on top of comforter next bed over. I could tell the bed wasn’t freshly made, just put back together looking like it was, the floor felt tacking to, wasn’t humid either. I use to be a Housekeeping Supervisor at a Sheraton Hotel many years ago, yet I still haven’t that eye for details.. The GM ( Chris ) was a decent man to chat with upon checking in, I know it’s hard to find good help these days still. Just no excuses for dirty bed sheets & comforter.
Stayed 1 night in Jul 2023
Response from Chris Parrill General Manager on Aug 10, 2023
Thank you for your review. I want to assure you that since your review I have shown it to our housekeeping staff and also reviewed how rooms are to be done. As for the hot breakfast, unfortunately we have to offer the grab and go option as this facility does not have a kitchen with a 3 bowl sink. We do however have the mirrowave borrito's as a hot option.I do hope you will concider us in the future.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Good enough for the price
Stayed 1 night in Jul 2023
Response from Chris Parrill General Manager on Jul 29, 2023
thank you for your response, we are making improvements and hope to meet your expectations on your next stay.

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Chris Parrill General Manager on Jul 29, 2023
Thank you for staying with us, we look forward to your next stay.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Amenities
i have stayed here twice recently and it is always a pleasant experience....friendly staff, clean rooms, decent cold breakfast (which the kiddos like)...when i go back to visit family, i will definitely stay again
Stayed 2 nights in Jul 2023
Response from Chris Parrill General Manager on Jul 29, 2023
Thank you for staying with us it was a pleasure having you. we look forward to your next stay.

4/10 Poor

Cameron

Stayed 1 night in Jul 2023
Response from Chris Parrill General Manager on Jul 25, 2023
I am sorry your stay was less than satisfactory. I hope you will concidere giving us another try i the future as we work to improve our guest experience and complete renovations.

10/10 Excellent

Rhonda

Stayed 1 night in Jul 2023
Response from Chris Parrill General Manager on Jul 23, 2023
Thank you for your review, we look forward to your next stay.

8/10 Good

Ashley

Liked: Staff & service
Disliked: Property conditions & facilities
It’s was decent they doing construction but it wasn’t loud
Stayed 1 night in Jul 2023
Response from Chris Parrill General Manager on Jul 23, 2023
Thank you for understanding our renovations, we are excited about the upcoming changes. Thank you for staying with us and we look forward to your next stay.

2/10 Terrible

John

Liked: Staff & service
Disliked: Property conditions & facilities
Went to check in and there was no swimming pool like it showed in the picture.
Stayed 1 night in Jul 2023
Response from Chris Parrill General Manager on Jul 11, 2023
I apologize for the confusion regarding the pictures. you will notice that Lost Island Water Park is listed under Explore the area. This is the image you would have seen along with the golf course and casino all local attractions.I will contact Expedia and see if we can eliminate any confusion.Thank you for bringing this to my attention.

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Didnt get room I reserved two months earlier, air conditiioner didnt work, no wifi, only one light in the living area worked, chair was broken.
Stayed 1 night in Jun 2023
Response from Chris Parrill General Manager on Jul 1, 2023
I am sorry your experience was not a pleasant one, let me assure you your concerns have been addressed.I hope you will give us another chance in the future and you can see the improvements that have been made.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the check in staff and housekeeping were super friendly, room was clean and comfortable ☺️
Stayed 1 night in Jun 2023
Response from Chris Parrill General Manager on Jun 15, 2023
Thank you for your review. I am really proud of our staff, they work hard to ensure guests are welcomed to our hotel and ensure they have a great stay. We look forward to seeing you again.

10/10 Excellent

Ronda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet. And good price
Stayed 1 night in Jun 2023
Response from Chris Parrill General Manager on Jun 11, 2023
Thank you for your review, I think I have the best staff. We look forward to you coming back again.

10/10 Excellent

Marco, Woodburn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Worth every penny
Stayed 1 night in May 2023
Response from Chris Parrill General Manager on Jun 1, 2023
It was great having you stay with us and we look forward to having you here again.

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Chris Parrill General Manager on May 26, 2023
Thank you for staying with us. We look forward to your next visit.