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Kimpton Banneker Hotel, an IHG Hotel – Avis

4.5 out of 5
Kimpton Banneker Hotel, an IHG Hotel
1315 16th St NW, Washington, DC

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 83 avis sur 136." "
Note de 8 – Bien, d’après 27 avis sur 136." "
Note de 6 – Acceptable, d’après 14 avis sur 136." "
Note de 4 – Médiocre, d’après 8 avis sur 136." "
Note de 2 – Terrible, d’après 4 avis sur 136." "

9,2/10

Propreté

9,0/10

Service et personnel

8,0/10

Commodités

8,6/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Johanna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Olivier Servat a répondu le 6 mai 2024
Thank you Johanna for rating us the maximum.We hope that we will have the pleasure to welcoming you again in the near future.Best regards from the entire team.

8/10 – Bien

eduard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel was great, but the shower was head ache
Séjour de 2 nuits en mars 2024
Olivier Servat a répondu le 2 avr. 2024
Dear Eduard, I am glad that you liked your experience overall. Our shower faucets are equipped with a switch ON / OFF activating water pressure. OFF is the position you want to get maximum pressure. I am sorry that we visibly failed to explain while you were here.Please let us know next time you are in the District so we can make sure you experience the perfect stay at the Kimpton Banneker.Have a wonderful day!

10/10 – Excellent

Vivian

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel, clean and the room smelled wonderful!
Séjour de 1 nuit en mars 2024
MT a répondu le 31 mars 2024
Thank you for your feedback. We hope to have you stay with us again.

10/10 – Excellent

GERMAN AGUSTIN

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Buen ligar para hospedarse. Cerca de jardines principales y monumentos
Séjour de 6 nuits en mars 2024
MT a répondu le 31 mars 2024
Thank you for your feedback. We hope to see you again.

10/10 – Excellent

Azniv Ann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
so convenient to everything and easy access to everything
Séjour de 3 nuits en mars 2024
Olivier Servat a répondu le 31 mars 2024
Thank you Azniv Ann,We appreciate your business and your kind words.We are looking forward to welcoming you again in the near future.Best regards,

8/10 – Bien

Carmel

Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was in a very nice part of town
Séjour de 2 nuits en février 2024
Olivier Servat a répondu le 28 févr. 2024
Thank you Carmel for sharing your feedback.We would love to know more about your experience so we can use it to perfect your next stay with us.Please let me know if I can do anything further thing for you, and in the meantime, please enjoy the rest of the week.With gratitude,

8/10 – Bien

Georges

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall, very good hotel but the towels in the room could use a little upgrade. They’re harsh and small.
Séjour de 2 nuits en février 2024
Olivier Servat a répondu le 24 févr. 2024
Dear Georges, Thank you for sharing your feedback further your latest stay at the Kimpton Banneker. I am glad that you had a great experience but I also have noted your remark about the towels in the bathroom. I will immediately check with our executive to verify the inventory.I hope you will soon return to the District and we will have a new opportunity to welcome you again.Have a wonderful weekend

10/10 – Excellent

Nakia

Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Cute hotel
Séjour de 1 nuit en février 2024
Olivier Servat a répondu le 21 févr. 2024
Thank you Nakia for rating our hotel in the 5! I will share your feedback with the team.We are looking forward to welcoming you back to the District. With gratitude!

10/10 – Excellent

Chris

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Olivier Servat a répondu le 18 févr. 2024
Thank you Chris for such a great appreciation. We are looking forward to welcoming you againWith gratitude,

6/10 – Acceptable

Kezia

Séjour de 2 nuits en février 2024
Olivier Servat a répondu le 23 mars 2024
Thank you Kezia for rating our hotel.May I ask you to provide me more specifics relating to your stay? What was not up to your taste so we couldn't get a 5 ?We hope we will welcome you again at the Banneker and we will exceed your expectations. We are here for you.Best regards

8/10 – Bien

Rudairo

Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en février 2024
Olivier Servat a répondu le 12 févr. 2024
Thank you Rudairo for your good rating. We appreciate you have taken the time to do this and we are looking forward to welcoming you again soon at the Kimpton Banneker.With gratitude,

6/10 – Acceptable

Jiang

Voyage d’affaires
Points forts : Propreté
Before going to bed, I was surprised that there was no bottled water in the room and I had to dress up to go to reception desk to ask. It would be nice if the receptionist asked me if I need any water when I checked in.
Séjour de 1 nuit en janvier 2024
Olivier Servat a répondu le 12 févr. 2024
Dear Jiang,Thank you for providing your feedback and suggestions. This is a very valid point that we are currently considering although we want to avoid plastic bottles. A water-filtered solution is being discussed. More to come soon...Have a wonderful rest of the week.With gratitude,

8/10 – Bien

jaclyn

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Staff is excellent. Beds are not comfortable with little support. Do NOT use the ice machines. There was black fungus and slime coming out of multiple machines. Roof top was closed and seems to be close more often than open.
Séjour de 2 nuits en décembre 2023
Olivier Servat a répondu le 12 févr. 2024
Dear Jaclyn,Thank you for sharing your feedback. We addressed the ice machine immediately with our engineering team and made sure that the weekly preventive maintenance was covered and logged. Besides, we passed the H&S inspections accordingly.As indicated on the website and on the signs in the lobby, our rooftop is closed for the season except for private events or key dates opened for the public (ie pop ups).We visibly haven't been able to properly convey the information while you were with us. Allow me to invite you for your next stay for an upgrade to the immediate superior category that you will be booking.In the meantime, I wish you an excellent rest of the week.

8/10 – Bien

erika

Séjour de 1 nuit en décembre 2023
Olivier Servat a répondu le 12 févr. 2024
Thank you Erika for your good rating. We appreciate you have taken the time to do this and we are looking forward to welcoming you again soon at the Kimpton Banneker.With gratitude,

10/10 – Excellent

Jessica

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Olivier Servat a répondu le 28 déc. 2023
Thank you Jessica for your awesome rating!We are looking forward to welcoming you next time your travel plans take you to the District again.Have a wonderful end of the year!Greetings!

10/10 – Excellent

Buzz

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Would stay here again!
Friendly and efficient service at a great price.
Séjour de 1 nuit en décembre 2023
Olivier Servat a répondu le 19 déc. 2023
Hello Buzz,Thank you for sharing your appreciation about your latest experience at Lady Bird, and your stay at the Kimpton Banneker.Have a wonderful Holiday and Merry Christmas.We will see you again!Best regards

10/10 – Excellent

Charles

Séjour de 6 nuits en décembre 2023
Olivier Servat a répondu le 11 déc. 2023
Thank you Charles for your perfect rating!We are thrilled to be able to serve our guests and surpass their expectations with such beautiful decor for the season.We hope we will have the pleasure of seeing you again soon. Have a wonderful day

8/10 – Bien

Carlos

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en décembre 2023
Olivier Servat a répondu le 5 déc. 2023
Dear Carlos,Thank you for your good rating. In one word, please let me know how we could deserve a 5 from you!Our team works hard to offer our guests the best experience and we are eager to improve and take feedback.I will welcome your comments with pleasure.We hope we will see you again soon!Have a wonderful day

10/10 – Excellent

Oliver

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to stay for a short business trip to DC!
Séjour de 1 nuit en novembre 2023
Olivier Servat a répondu le 5 déc. 2023
Dear Oliver,Thank you for your kind words and great rating!We hope we will have the pleasure of seeing you again when your travel plans take you back to DC!In the meantime, enjoy the Season and have a wonderful end of year!

10/10 – Excellent

Thomas

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel was great in every way!
Séjour de 1 nuit en novembre 2023
Olivier Servat a répondu le 5 déc. 2023
Thank you Thomas for your kind words and great rating!We hope we will have the pleasure to see you again when your travel plans take you back to DC!In the meantime, enjoy the Season and have a wonderful end of year!

10/10 – Excellent

emecher

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The decor was unique & current!!!
Séjour de 1 nuit en novembre 2023
Thad a répondu le 28 nov. 2023
Thank you so much for your review. We were very happy to have you stay with us. We hope you had an amazing thanksgiving!

10/10 – Excellent

Linda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A bit of traffic noise. Great restaurant and roof top bar. Friendly staff.
Séjour de 4 nuits en novembre 2023
Thad a répondu le 28 nov. 2023
Thank you so much for your review! We were very happy to have you stay with us. We are working on ways to reduce the noise from the street, hopefully next time you stay with us, it will be a bit quieter.

10/10 – Excellent

Linda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en novembre 2023
Olivier Servat a répondu le 19 déc. 2023
Thank you Linda for your appreciation.Please let us know if your travel plans take you back to the District!We would love to welcome you again for another great stay!Have a wonderful Holiday and a Merry Christmas.Best regards

8/10 – Bien

Corey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023
Olivier Servat a répondu le 21 nov. 2023
Thank you Corey for rating us a 4. Please let us know what we could have done better to deserve a 5.We strive to deliver the best experience to our guests and all feedback is necessary to improve.Have a wonderful day

8/10 – Bien

Ralf

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
o. k.
Séjour de 7 nuits en octobre 2023
Olivier Servat a répondu le 13 nov. 2023
Thank you RalfPlease help us improve your experience by sharing how we could have deserved a 5 instead of a 4.We hope we will have the pleasure to welcome you again next time you are in DC.Have a great week.

10/10 – Excellent

Carlos, Tegucigalpa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really nice hotel, clean and great ambient
Séjour de 3 nuits en novembre 2023
Olivier Servat a répondu le 9 nov. 2023
Thank you Carlos for your nice feedback.Let us know when your plans are taking you back to the District. We are here for you.Have a wonderful day

6/10 – Acceptable

Brian

Had a little used with the valet parking person
Séjour de 2 nuits en novembre 2023
Olivier Servat a répondu le 8 nov. 2023
Thank you Brian for sharing your rating. We would love to hear more about the reasons behind the 3 out of 5. Please be more specific so we can work with the team. Let us know when you get the chance to be in the District again soon,Best regards

10/10 – Excellent

Courtney

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff, quick/easy check in.
Séjour de 1 nuit en novembre 2023
Olivier Servat a répondu le 7 nov. 2023
Thank you Courtney for your nice rating. Let us know when you are back in the District. We are here for you

6/10 – Acceptable

Voyageur vérifié

Voyage en groupe
Points forts : Propreté
A bit disappointed...
To start, all of the Kimpton hotels I've stayed in to date have had excellent service which is why I chose this one. Location of this hotel was good for walking to all DC museums and monuments; however my room was facing 16th Street (busy all night) and although it was on the 10th floor, the street noise was extremely loud! The hotel public spaces could use a rehab -- furniture was worn and not that comfortable. The rooftop bar could use an overhaul of the menu -- food choices were poor. I had a QQ room which was roomy but room lighting was inadequate along with lack of amenities. The hotel's internal computer system was being changed during the stay -- consequently our room keys had to be changed at least 6 different times because they would not work. The Hotel felt under-staffed -- as no offer was given to help with our luggage or even make RSVP's for dinner. Even a glass of wine could not be delivered to my room -- I had to retrieve it. Just hope that the brand isn't cutting too many corners and lose its hospitality qualities of the past.
Séjour de 6 nuits en octobre 2023
Olivier Servat a répondu le 7 nov. 2023
Dear anonymous,I first want to thank you for sharing your feedback, and for being a loyal guest to our brand.I can promise you that we are not cutting corners, just that you have experienced some particular circumstances with the system transition. However, having to return to the front desk 6 times for a key change seems unreasonable. I will address this immediately.Our Social hour (wine hour) is still available on the patio and we are glad to mix and mingle with our guest while many decide to have dinner in the restaurant after.Please let us know when your plans are taking you back to the District. I will make sure that we dissipate any doubt you may have about our standards.Have a wonderful day

10/10 – Excellent

Angela

Séjour de 1 nuit en novembre 2023
Olivier Servat a répondu le 7 nov. 2023
Hello Angela and thank you for your good rating. Let us know when your travel plans take you back to the District. We are here for you

10/10 – Excellent

Renee

Séjour de 1 nuit en octobre 2023
Olivier Servat a répondu le 27 nov. 2023
Thank you Renee for your all-star rating!We hope we will have the pleasure of seeing you again in the near future.Have a wonderful week ahead!

8/10 – Bien

Douglas

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Well-maintained, friendly place -- tho a bit short-handed. Rooms are small-ish but comfortable. BUT -- hot coffee is not available during much of the day, an issue for caffeine addicts. Don't expect guidance from staff on restaurants or places to visit.
Séjour de 4 nuits en octobre 2023
Olivier Servat a répondu le 1 nov. 2023
Thank you Douglas for your feedback. Your experience is valuable to us to make the necessary adjustments ... when necessary.Please reach out to me directly so we can definitely clarify some visible confusions.Have a nice evening.

8/10 – Bien

Kim

Séjour de 2 nuits en octobre 2023
Olivier Servat a répondu le 24 oct. 2023
Thank you Kim for rating us so positively. Please should your travel plan take you to DC again, do not hesitate to reach out! We are here for you

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Olivier Servat a répondu le 23 oct. 2023
Thank you Anony ous for rating us with a perfect 10.Let us know when your travel plans take you back to the District so we can take care of you accordingly.Best regards

10/10 – Excellent

Carla

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Olivier Servat a répondu le 23 oct. 2023
Thank you Carla for rating us a perfect 10.Let us know when you are planning to be back to the District. We are here for you.Best,

10/10 – Excellent

Hannah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent property
Olivier Servat a répondu le 19 oct. 2023
Many Thanks Hannah for your kind appreciation.Let us know when you are back in the District. We are "hotelitarian" and we are here for you.Have a wonderful day!

10/10 – Excellent

Jessica

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were all phenomenal! Beds were comfortable and the entire hotel was very clean!
Séjour de 4 nuits en octobre 2023
Olivier Servat a répondu le 19 oct. 2023
Thank you Jessica for your kind words! Let us know when you are planning to be back in the District. We are here for you!

10/10 – Excellent

Adrienne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My second stay at Kimpton Banneker and, just like last time, it was a delight. Comfortable, clean, friendly staff.
Séjour de 2 nuits en octobre 2023
Olivier Servat a répondu le 17 oct. 2023
Thank you Adrienne for your kind words. You are most welcome and we are delighted to have you.Please enjoy the rest of your week and do not hesitate to reach out prior to your next arrival. We are here for you.Have a wonderful day

10/10 – Excellent

Suzanne

Séjour de 1 nuit en octobre 2023
Olivier Servat a répondu le 1 nov. 2023
Thank you Suzanne. We are looking forward to welcoming you again soon.

8/10 – Bien

Robyn

Séjour de 2 nuits en octobre 2023
Olivier Servat a répondu le 1 nov. 2023
Thank you Robyn for your high rating. Hoping to see you again at the Kimpton Bannerker soon,

10/10 – Excellent

William

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice room design. Different from any that I have ever stayed before.
Séjour de 1 nuit en septembre 2023
Olivier Servat a répondu le 2 oct. 2023
Dear William,We are glad that you enjoyed your stay at the Kimpton Banneker. We hope that you had the chance to visit the restaurant Le Sel and our Rooftop Lady Bird...please do not hesitate sharing your plans should you travel back to DC again: we are here for you.Best regardsHave a wonderful day

6/10 – Acceptable

Teodora

Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
Good location but very noisy
Good location and friendly staff but the hotel is very noisy. The walls are so thin we could hear the blinds being lifted next door. The first night we got a room over the garage door, which opened often and was very loud. 0 sleep. 2nd night we got moved next to the elevator….TV streaming didn’t work either.
Séjour de 2 nuits en septembre 2023
Olivier Servat a répondu le 1 nov. 2023
Dear Teodora,I am glad that you shared your feedback with us. I take your remarks very seriously and I ll make sure we are addressing what is immediately fixable.I also hear you about the street noise and we are working on a more sustainable soundproofing solution to solve this issue for good.I hope that despite these inconveniences you will still consider the Kimpton Banneker for its best culinary experience, cleanliness, and staff friendliness. :)

8/10 – Bien

Jeremy

Points forts : Propreté, commodités et état et installations de l’hébergement.
.
Séjour de 3 nuits en septembre 2023
Olivier Servat a répondu le 2 oct. 2023
Thank you Jeremy for leaving a 4 rating after you stayed at the Kimpton Banneker.We hope that we will have the pleasure to welcoming you again.Have a great day!

8/10 – Bien

Edwin

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Dining and Bar area open until 10pm, arrived back from dinner at 950pm, but bartender said the he called for last call at 945pm. I asked if I could get a Sparkling Water and a glass of wine to go, and I was told no. While I understand, Im not impressed.
Séjour de 1 nuit en septembre 2023
Olivier Servat a répondu le 28 sept. 2023
Dear Edwin,I want to apologize for this and I would love to be able to offer you the chance to welcome you again and rectify!This is a terrible missed opportunity and this is not how we should do this!.I really to see you again next time you are in the District, and please do not hesitate to reach out to me directly upon arrival.Have a wonderful rest of the week.

10/10 – Excellent

Shelley

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Upon arrival the parking attendant was there to help us unload our luggage and valet parking took car of our car. The staff was extremely helpful and very friendly. They greeted us every morning when leaving and welcomed us back in the afternoon. They were very quick to open a door for us if need be. Then the room! Very comfortable especially the bed and very spacious. Nice surprise a fridge in the room. The bathroom has a beautiful walk in shower with a very large vanity so you can really "move in" for a few days. I would highly recommend this hotel for anyone staying in Washington. Thank you for an awesome stay!
Séjour de 4 nuits en septembre 2023
Olivier Servat a répondu le 25 sept. 2023
Dear Shelley,We are thrilled that you took some time to share your experience at the Kimpton Banneker. We pride ourselves on delivering the best service in such a beautiful hotel; combining aesthetic and delicious culinary.Let us know when you will be returning to the District. We will be here for you.Have a wonderful day

8/10 – Bien

Emily

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I will think twice before staying here again. Very nice hotel, the staff was very friendly and helpful. The hotel is deceptively not convenient for the metro. On the map it looks like a few blocks, and yes it was a few blocks, to a metro station. 0.5 - 0.6 miles or 20 - 30 min walk. the walk was nice and I felt safe in this neighborhood. However, lugging a suitcase was not fun. Also, and maybe it was my fault for not reading the fine print but they will tack on a "Guest Amenity fee" of $25.00 a day (for the wi-fi. so the wi-fi isn't free??) and a "guest Amenity fee" of $3.99 a day ( for I don't know what). Now the front desk did tell me about the fee but what was I to do when you're tired and don't or can't find another place. I don't think this place was worth the extra fees.
Olivier Servat a répondu le 18 sept. 2023
Dear Emily,I want to start by thanking you for sharing your experience and provide us with your feedback.I will address immediately the front desk to make sure that they provide the right information in the future. As a matter of fact, we do provide transportation for our guests as long as we know in advance so we can organize the driver.Besides, all of the following services are included on the guest amenities: morning kick start coffee stations during 2 hours, daily Social Hour with wince serving during an hour, bikes available, fully fledge gym with towels, Poloton bike and water fountain, Expresso machine available on request ... and yes WiFi available from anywhere you are in the hotel.Again, please accept our apologies and if your plans take you to DC again, please let us know and we will make sure that you experience your best stay in the District ever!Have a wonderful day

10/10 – Excellent

December

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Cute and retro , yet modern
We absolutely adores this cute boutique hotel. The location is perfect and virtually everywhere we needed to go was about 15 minutes or less to away. We loved the decor in the lobby and the retro vibe that somehow still felt modern. The rooms were clean and the bathroom was really spacious. The service was great as well , anytime we needed help - someone was there to quickly help us. Will definitely be back with my husband because it’s so cute.
Séjour de 3 nuits en septembre 2023
Olivier Servat a répondu le 16 sept. 2023
Thank you for sharing December,The Kimpton Banneker team is blessed to work in such a cute environment and we aim to provide with the best service to our guests.We would love to see you again when you are back in the District. Please keep in touch.Best regards

6/10 – Acceptable

Carlos

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Olivier Servat a répondu le 16 sept. 2023
Dear Carlos,We have received your feedback and we would love to fix whatever has not been up to your expectations. Please do not hesitate to revert back to us, as we take our duty seriously. Delivering the best experience is our goal.Awaiting to hear back from you.Have a wonderful day

10/10 – Excellent

Saveria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Olivier Servat a répondu le 1 nov. 2023
Thank you Saveria for your high rating. Love to see you again at the Banneker.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent!
Very friendly & helpful front desk and staff ! Comfortable beds & clean rooms. Five o’clock glass of wine is a nice touch- Wife forgot some jewelry on bedside table , & when we went back to retrieve it was already collected, bagged & labeled by housekeeper for us. Top notch - thank you!
Séjour de 1 nuit en septembre 2023
Olivier Servat a répondu le 11 sept. 2023
Dear Anonymous,Thank you for sharing your experience and delighted to note that you loved our Social Hour at 5p happening every day. Our staff prides itself on genuinely helping and assisting our guests throughout the experience and in your case, even when they have left the hotel.We are looking forward to seeing you again when you visit the city again.Have a wonderful day