Rooftop terrace
Check availability

Reviews of Rosewood Washington, D.C.

5 out of 5
Rosewood Washington, D.C.
Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 118 out of 165 reviews" "
Rating 8 - Good. 30 out of 165 reviews" "
Rating 6 - Okay. 5 out of 165 reviews" "
Rating 4 - Poor. 4 out of 165 reviews" "
Rating 2 - Terrible. 8 out of 165 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Scott and Julia

Liked: Cleanliness, property conditions & facilities
This overnight was a gift to my daughter from me, supposedly prepaid and including breakfast. My daughter was charged and they added $80 for breakfast. Pretty embarrassing birthday gift. What happened. Please contact me ASAP/
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
The Rosewood was lovely, however, for a "luxury" hotel they did not really have some of the amenities I would expect. As an example, 4 little espresso pods with a couple of creamers, one of which seemed expired, didn't really cut it for coffee in the morning. I didn't see where there was any room service menu. That's just an example. Basically, it was nice, but not impressive.
Stayed 1 night in Jan 2024
Response from Gabor on Jan 23, 2024
Dear Elizabeth,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Gabor Vida

2/10 Terrible

Victor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Small rooms, shower not working properly, extrA charge for roll away bed. Double rooms are not queen beds but full beds. I want a refund for the roll away bed charge.
Stayed 2 nights in Nov 2023
Response from Gabor on Dec 6, 2023
Thank you for your feedback Mr. Verdu.We apologize for your experience and have refunded the charge for the rollaway bed.We hope to have the opportunity to welcome you back. Kind regards,Gabor

10/10 Excellent

Wilson

Travelled with group
Liked: Cleanliness, room comfort
Happy weekend in Georgetown!
It was lovely. Staff is very hospitable and most accommodating. Room was clean w great features. Rooftop bar is fabulous. Ice cream cart out front is really a charming touch.
Stayed 2 nights in Nov 2023
Response from Jorge Dominguez on Dec 6, 2023
Dear Wilson, Thank you for your kind feedback. We hope to welcome you back soon. Warmest regards,

10/10 Excellent

Jay

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jorge Dominguez on Dec 6, 2023
Dear Jay, Thank you for your kind feedback. We hope to welcome you back soon. Warm regards,

10/10 Excellent

Ju

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Anuar, Doral

Stayed 1 night in Jul 2023

10/10 Excellent

Lori, Isle of Palms

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Jorge Dominguez on Jun 7, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excellent

Elke

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, and perfect combination of classy and cozy. Enjoyed walking around Georgetown from here.
Stayed 3 nights in May 2023
Response from Jorge Dominguez on Jun 7, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excellent

Rayma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic central location for shopping, dining, live music and spa treatments. High touch customer experience as expected for this caliber. Simple, quality decor, warm smiles, coffee at checkout. Highly recommended.
Stayed 1 night in Feb 2023
Response from Rosewood Washington, D.C. on Feb 9, 2023
Dear Rayma:Thank you very much for such a kind review.We look forward to your return

10/10 Excellent

Michael

Liked: Cleanliness

10/10 Excellent

Thane

Liked: Cleanliness, room comfort
One tiny complaint. Housekeeping put two bottles of was and no shampoo in the bathroom. It was just an oversight but mildly annoying.
Stayed 1 night in Dec 2022
Response from Rosewood Washington, D.C. on Dec 12, 2022
Dear Thane - thank you for this feedback.It was been passed along to Housekeeping to ensure this doesn't happen in the future.

6/10 Okay

Stephanie

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
charming hotel
Great location. Lovely intimate lobby. Rooms are on the small side but very comfortable. Hotel staff was friendly and Jorge was especially helpful.
Stayed 1 night in Sep 2022
Response from Rosewood Washington, D.C. on Oct 20, 2022
Dear Anonymous:Thank you for this great review and the shout-out to our team.We look forward to having you with us in the near future!

10/10 Excellent

christian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and great location.
Stayed 2 nights in Sep 2022
Response from Rosewood Washington, D.C. on Sep 6, 2022
Dear Christian:Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely,Gabor L. VidaManaging DirectorRosewood Washington, D.C.

10/10 Excellent

Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Great location great staff beautiful facility
Stayed 2 nights in Jul 2022
Response from Rosewood Washington, D.C. on Jul 19, 2022
Dear Paul: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Rosewood Washington, D.C.

10/10 Excellent

Dara

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room. Wonderful service!
Stayed 1 night in Jul 2022
Response from Rosewood Washington, D.C. on Jul 14, 2022
Dear Dara: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Rosewood Washington, D.C.

10/10 Excellent

Nazmi, New York

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 19 nights in Jun 2022
Response from Rosewood Washington, D.C. on Dec 29, 2022
Dear Nazmi:Thank you for the wonderful rating.We look forward to having you with us again in the near future.

8/10 Good

Rusong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. It is next to the canal, half block to M Street with Laduree around the corner, nice Italian restaurants across the street and 5 minutes walk to Washington Harbor. Staff is very friendly.
Stayed 1 night in May 2022
Response from Rosewood Washington, D.C. on Jun 14, 2022
Dear Rusong: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Rosewood Washington, D.C.

8/10 Good

Kerin

Travelled with family
Liked: Cleanliness, staff & service, amenities
I would have liked a bigger room but nothing was available ! Service was ok not superior !
Stayed 3 nights in May 2022
Response from Rosewood Washington, D.C. on Jun 14, 2022
Dear Kerin: Thank you for your feedback on the service you experienced at the hotel, much appreciated! We are glad that, overall, you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime and it will be our goal to WOW you the next time you visit. Sincerely, Rosewood Washington, D.C.

10/10 Excellent

Emilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and special thanks to the reception team who organized the best restaurant reservations in DC!
Stayed 2 nights in Apr 2022
Response from Rosewood Washington, D.C. on Apr 18, 2022
Dear Emilie, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

10/10 Excellent

Hyunjoo

Stayed 1 night in Feb 2022
Response from Rosewood Washington, D.C. on Sep 19, 2022
Dear Hyunjoo,Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely,Gabor L. VidaManaging DirectorRosewood Washington, D.C.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Rosewood Washington, D.C. on Sep 19, 2022
Dear Joseph,Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely,Gabor L. VidaManaging DirectorRosewood Washington, D.C.

4/10 Poor

Adam

Stayed 2 nights in Dec 2021
Response from Rosewood Washington, D.C. on Sep 19, 2022
Dear Adam,Thank you for your review of our hotel, much appreciated! Any additional feedback you can provide on how we can make your next stay more enjoyable would be appreciated.Please let us know if we can be of any assistance in the meantime. Sincerely,Rosewood Washington, D.C.

10/10 Excellent

JANE

Stayed 2 nights in Nov 2021
Response from Rosewood Washington, D.C. on Sep 19, 2022
Dear Jane,Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely,Gabor L. VidaManaging DirectorRosewood Washington, D.C.

2/10 Terrible

Ron

Stayed 1 night in Nov 2021
Response from Rosewood Washington, D.C. on Nov 9, 2021
Dear Mr. Howard: Thank you for your review. I am sorry that you were disappointed with your room assignment. Our Director of Sales will be in touch with you shortly to address this with you.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room amenities were of the highest quality.
Stayed 1 night in Oct 2021
Response from Rosewood Washington, D.C. on Nov 1, 2021
Dear Karen, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Rosewood Washington, D.C. on Sep 27, 2021
Dear David: Thank you for your rating of the hotel!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Rosewood Washington, D.C. on Sep 20, 2021
Dear Peter: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Rosewood Washington, D.C.

10/10 Excellent

Donna

Stayed 2 nights in Aug 2021
Response from Rosewood Washington, D.C. on Sep 16, 2021
Dear Donna, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

8/10 Good

JANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2021
Response from Rosewood Washington, D.C. on Dec 6, 2021
Dear Jane, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Rosewood Washington, D.C. on Sep 20, 2021
Dear Peter: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Rosewood Washington, D.C.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Rosewood Washington, D.C. on Aug 2, 2021
Dear Kevin: Thank you for your very kind review!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I would love to give this hotel five stars but one huge issue they seemed to ignore kept being repeated by numerous guests. Everything in the hotel is open, I can sit at the bar next to 10 people and have a drink and even lay out on the rooftop next to random people but when it came to the pool, only two guests at a time and we had to reserve ahead of time. We were not aware of that until two days before we left and that was the main reason for the trip! If they were doing all of the rules for Covid, fine but can someone please explain to me why Covid spreads quickly in chlorinated water but not at the bar or a rooftop area outside of the water?? When we tried to reserve timeslots, none of the times we wanted were available. When we were up there, we met another couple who said the exact same thing and were pissed. They said they didn’t care if we wanted to get in the pool with them and couldn’t understand the logic. So, needless to say, we did not use the pool once, the main reason we booked here!! When I complained, all I kept getting was we are sorry and we would like to explain it to you. I don’t want an explanation. I paid for a five-star resort and I expect five star amenities or a discounted rate. I told them I wanted a discounted rate and they offered us nothing! Really? So, they need help in customer service for sure. Also, the bar on the roof was very slow but at least we could get a drink next to strangers, 5 feet away from the Covid pool.
Stayed 2 nights in Jul 2021
Response from Rosewood Washington, D.C. on Jul 9, 2021
Dear Guest: Thank you for your feedback regarding your pool experience this past weekend Our goal is to advise every arriving guest in advance of the current reservation system. This is also outlined on our website. Our decision to implement this system was to ensure that all guests feel comfortable utilizing this amenity. As the recovery and subsequent easing of restrictions move forward, we are continuing to evaluate our policy. We hope to welcome you back in the near future please reach out to me directly so that we can ensure your next stay is of an experience you were expecting. Sincerely, Timothy Edgecombe | Director of Sales

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Rosewood Washington, D.C. on Jul 9, 2021
Thank you very much for this wonderful rating!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area
Stayed 2 nights in May 2021
Response from Rosewood Washington, D.C. on Jun 1, 2021
Thank you for your review. We look forward to your return.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2021
Response from Rosewood Washington, D.C. on May 26, 2021
Thank you very much for the great rating!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2021
Response from Rosewood Washington, D.C. on May 25, 2021
Thank you so much for this kind rating!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Rosewood Washington, D.C. on Apr 19, 2021
Dear John: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Rosewood Washington, D.C. on Apr 5, 2021
Thank you very much for your generous rating! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with excellent service. Perfect location. Would stay there again.
Stayed 2 nights in Mar 2021
Response from Rosewood Washington, D.C. on Mar 15, 2021
Dear Guest, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

2/10 Terrible

Andrew

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
STAY AWAY
Just the worst experience on such a special day!
Stayed 1 night in Feb 2021
Response from Rosewood Washington, D.C. on Feb 16, 2021
Dear Mr. Davies: I wanted to acknowledge this review and thank you for your feedback. Our Managing Director, Gabor Vida, has reached out to you under separate cover to address your stay. I sincerely hope that we can resolve your issues for you. Sincerely, Timothy Edgecombe Director of Sales

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Rosewood Washington, D.C. on Dec 21, 2020
Dear Mohamed: Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director, Rosewood Washington, D.C.

4/10 Poor

Paul, London

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Service quite poor and amateurish for this price point Noisy air blower on in reception No cooked breakfast Had to ask 3 times for a dental kit which took 30 minutes to bring up
Stayed 1 night in Feb 2020
Response from Rosewood Washington, D.C. on Mar 16, 2020
Dear Paul, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. As was advised when you booked, we were only offering a complimentary continental breakfast (no hot items) but once our kitchen is restored (following a recent fire) we shall have the complete breakfast you expect. The fans, as I am sure was explained, are temporary following a broken pipe which resulted in the lobby needing to be completely dry. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Rosewood Washington, D.C. on Mar 2, 2020
Dear Guest, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Rosewood Washington, D.C. on Feb 24, 2020
Dear Judith, Thank you for your great review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last visit was better but this one was still great
I’m spoiled because last time I had a room with a soaking tub and this room was a bit of a downgrade from that.
Stayed 1 night in Jan 2020
Response from Rosewood Washington, D.C. on Jan 15, 2020
Thank you for the great review and in order to ensure your next stay matches your first, I wanted to share that all of our King Bedded Rooms in our Deluxe and Premier categories have the soaker tubs you refer to. The best way to guaranty this moving forward is to book at least the Deluxe King room. - the you will be all set for another wonderful stay. We look forward to your return!

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Perfect
The property itself is beautiful , very high end feel as you would expect . Service was very good . All the staff was extremely friendly and eager to serve . There were however some minor quirks. For one , I could not for the life of me figure out how to take a shower without it flooding . The shower wouldn’t drain and this resulted in water seeping out the little holes in the bottom of the shower door and it flooded the entire bathroom . The lady from the front desk came up with extra towels to clean up and was extremely apologetic and had me move rooms. Then at 6:30am the next morning the fire alarm went off accompanied by an announcement to evacuate. Luckily after calling the front desk they informed me that it was a false alarm and after a few more minutes of the alarm someone came over the speaker and apologized for the false alarm. Again this was fine and I understand things happen but I feel like after the shower issue and the fire alarm, something more could’ve been offered besides an apology , especially from a hotel of this caliber. When I tried to take a shower in my new room it still pooled water. After informing the front desk they said perhaps it was an issue with the 04 rooms since I was in 404 and moved right below to 304. Overall, beautiful property, elegant feel , great service I would definitely stay again hopefully next time with a non flooded bathroom and no fire alarm wake up call.
Stayed 1 night in Nov 2019
Response from Rosewood Washington, D.C. on Nov 15, 2019
Dear Guest, Thank you for your kind review of our hotel it is much appreciated as is your understanding of the events you outlined. We are proud of this hotel and want you to rest assured that your experience was not typical. We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.