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Reviews of OYO Hotel Wade/Fayetteville I-95 South

2.5 out of 5
OYO Hotel Wade/Fayetteville I-95 South
3945 Goldsboro Rd, Wade, NC

Reviews

5.6
Rating 10 - Excellent. 72 out of 519 reviews" "
Rating 8 - Good. 107 out of 519 reviews" "
Rating 6 - Okay. 95 out of 519 reviews" "
Rating 4 - Poor. 86 out of 519 reviews" "
Rating 2 - Terrible. 159 out of 519 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Misti

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Wade

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi dirty no house keeping never answering the phone at the desk rude and they stole my deposit terrible place to stay
Stayed 3 nights in May 2024

2/10 Terrible

Jessica, bennington

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smoke detector and exhaust fan in the bathroom have been disconnected. I've killed 8 bugs in 6 mins. The air conditioner is broken and has mold in it. There is body hair of various lengths under the sheets of one bed, cigarette burns in the blankets, this has to be a drug hotel or something. I had 2 different rooms! The front desk, Amanda, told Expedia that there is nothing they can do about it other then refund my money and I'd have to leave. I have my handicapped mother with me who cannot keep getting up. I was being harassed to leave the hotel because I complained to Expedia, it's 1 am. When I checked out I was told some of the rooms people live in and some are even rented out by the hour! DO NOT STAY HERE!!
Stayed 1 night in May 2024

6/10 Okay

Petros

Stayed 1 night in Apr 2024

2/10 Terrible

Mike

Disliked: Cleanliness, amenities
Disgusting
Stayed 1 night in Mar 2024
Response from Lisa on May 2, 2024
Hi, Mike! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

8/10 Good

Kathleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa on May 2, 2024
Hi, Kathleen! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Lisa

4/10 Poor

Vicente

Liked: Staff & service
Disliked: Amenities
Didn’t like that next door people was noisy late at night
Stayed 2 nights in Mar 2024
Response from Lisa on May 2, 2024
Hi, Vicente! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Lisa

2/10 Terrible

Mason

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very unsafe and had cockroach problems.
Stayed 6 nights in Feb 2024
Response from Lisa on May 2, 2024
Sorry for the unpleasant experience you had with us, Mason! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very courteous.
Stayed 4 nights in Feb 2024
Response from Lisa on May 2, 2024
Hi, Patrick! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Lisa.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very low end.
Toilet seat had yellow glue on it that did not come off. The bathroom door had a hole punched in it. No hand soap.
Stayed 1 night in Feb 2024
Response from Ammy on Apr 3, 2024
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Shawnta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay
They were rude and hounded me about my service animal which I was charged for the whole time. I was moved around from room to room trash on the wall ways and people came into my room when I wasn't there I want a full refund off all my money for each night I was there the only reason I stayed there was because my car broke down and no other place to stay
Stayed 1 night in Feb 2024
Response from Ammy on Apr 3, 2024
Apologies for the problems you had faced, Shawnta! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Okay

Nelson

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was good
Everything was good and clean except of Towels and bed sheets which had spots and were truly disgusting. Food from previous guest I guess, it was inside the microwave meaning the room wasn’t checked prior to our stay. Other than that we enjoyed a well needed rest. It was peaceful.
Stayed 1 night in Feb 2024
Response from Ammy on Apr 3, 2024
Hi, Nelson! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oyo is great! Good clean rooms. Friendly service. Attractive price
Response from Ammy on Apr 3, 2024
Hi, Steven! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Blythe, Rochester

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple insects in room (roaches and/or bed bugs), cigarette burns on bedding
Stayed 1 night in Jan 2024
Response from Ammy on Apr 3, 2024
Apologies for the problems you had faced, Blythe! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Okay

David

Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Ammy on Apr 3, 2024
Hi, David! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Junshan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Ammy on Apr 3, 2024
We appreciate your positive rating, Junshan! We take pride in providing our guests with a great experience. Regards, Tim.

4/10 Poor

George

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay in the car, shower at a truck stop!
I’m still awaiting the refund from my $50 room deposit. While the room appeared clean at first glance, upon opening the desk drawer to find an ashtray roaches went this way that way and this! They continued coming out of the hotel phone like a hatchery through out the night I couldn’t sleep!!!! I took all my belongings back to the car where I certain I wouldn’t pickup any hitch hikers …
Stayed 1 night in Dec 2023
Response from Ammy on Apr 3, 2024
Apologies for the problems you had faced, George! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Ryan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ammy on Jan 22, 2024
Hi, Ryan! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Susie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The registration area was outdated, dirty and rundown. The room was outdated, floor was dirty. The tv did not work because the wifi was so weak, it would turn off come back on a few minutes later. All in all, we did not feel safe and couldn't wait to get out of there and back on the road.
Stayed 1 night in Dec 2023
Response from Joey on Jan 22, 2024
Hi, Susie! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

2/10 Terrible

ayad

Stayed 1 night in Nov 2023
Response from Ammy on Jan 22, 2024
Hi, Ayad! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The pillow cases on my bed were dirty. It looked like someone had slept on it with dirty, greasy hair. The sheet looked like it was slept on. The pattern of the matress was embedded on it . Like someone had slept there. The washcloth was nasty. Looked like a scrub rag. Bath mat was stained up. I guess they dont use bleach.The housekeeper didnt have towels, washcloths, or pilllow cases on her cart. And, tjere was no soap. Never again !
Stayed 1 night in Nov 2023

4/10 Poor

David

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very rundown. Bugs around sink and bathroom areas.
Stayed 3 nights in Nov 2023
Response from Barbara on Jan 22, 2024
Hi, David! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Thornell

Stayed 1 night in Nov 2023
Response from Dewi on Jan 22, 2024
Hi, Thornell! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Dewi

10/10 Excellent

Michael A

Stayed 4 nights in Nov 2023
Response from Tim on Jan 22, 2024
Hi, Michael! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We told the front desk about blood found on the walls in two different spots,the burns on the walls and nd cigarette burns on the sheets and nd all over the furniture, after checking in after 1 in the morning! My employees during that time with me unaware took pictures of all the problems. When I found out at 3 we went to the front desk and the lady there joked about it and said don't look under anything and did not offer anything like another you to stay in. After that my employees went back to rest because we needed to be back to work in morning at 8 during that period of time they had to use the bathroom number two and there was zero toilet paper.so they went to call the front desk and there was no phone!!! They had to walk next door in 32 degree weather to the waffle House to use the bathroom!!! Do not ever stay here!!!!!
Stayed 2 nights in Nov 2023

8/10 Good

Trevor

Liked: Staff & service
The stay met my needs.
Stayed 1 night in Oct 2023

6/10 Okay

Trevor

Stayed 1 night in Oct 2023

2/10 Terrible

Rodolfo

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why are they still in business??
Why is this place in open for business? Tv didnt work so i asked for a different room and they said no.....bathrooms towels were very stained with blood and smell of urine. Floors needed to be replaced. The floors was peeling up. I could go on and on but it would take to long. Stay away from this place its a sh** hole!!
Stayed 1 night in Oct 2023

6/10 Okay

Shelomie

Ok
Stayed 1 night in Oct 2023

8/10 Good

Judi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
OYO on I-95, Wade, NC
This is the second time I have stayed in this OYO. It is being renovated and will be nice when completed. The only complaint I have is that when I went to check in to a prepaid room for 2 nights, the clerk said I had already check in. She showed me a sheet signed by someone else (it definitely was not my signature nor did it even look like my name). But she went on to give me another room on the second floor. I told her I had requested a first floor because my husband can't climb stairs, especially carrying luggage and she was able to give me one but said I had not requested a first floor room. I had received an email from OYO telling me I would be accommodated, so I know I did request it. During this about 20 minute delay, I asked the clerk if my granddaughter could use the restroom there in the lobby because she needed to go when we first pulled in and the clerk said no, it was out of order (there was no sign on it). After about a 20 minutes delay, I had my room key. Other than a long check in (which should have been avoided with my paying in advance) we had a pleasant stay until I went to check out and had another about 10 minute wait while someone checked the room before the clerk would credit my charge card for the deposit I had to pay when I checked in.
Stayed 2 nights in Oct 2023

6/10 Okay

Susan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Benny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Eva on Oct 13, 2023
Thank you for rating us with such awesome words, Benny! We will strive to keep up with your expectations always. Regards, Eva

10/10 Excellent

Cristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Cristi! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

2/10 Terrible

Kenneth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ammy on Jan 22, 2024
Hi, Kenneth! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible room, needs remodeling. Dirty, falling apart, both dead and live bugs in my room! Not worth the discounted rate!
Response from Barbara on Sep 11, 2023
Sorry for the inconvenience, Stephen! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

8/10 Good

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Sep 2023
Response from Eva on Sep 11, 2023
Hi, James! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Eva

6/10 Okay

Marcus

Business traveller
Liked: Staff & service
You Get What You Pay For
Stayed 1 night in Aug 2023
Response from Tim on Sep 11, 2023
Hi, Marcus! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim

2/10 Terrible

Amanda

Stayed 1 night in Aug 2023

8/10 Good

Adrian

Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Adrian! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Eva

4/10 Poor

Cynthia

Travelled with family and small children
Disliked: Amenities
Sheets had cigarette burns and stains. TV remote control gets stuck on one channel. The pool was out of service until next year. Not kids friendly
Stayed 2 nights in Aug 2023
Response from Dewi on Sep 11, 2023
Hey, Cynthia! It is unfortunate that you did not have that kind of experience that we are known to offer, please understand that we would never want our guests to face such kind of hassle. Rest assured, we will work upon your feedback to ensure a comfortable stay in the future. Regards, Dewi

4/10 Poor

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Service was terrible bad area construction outdated rooms
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Anthony! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets weren't changed. Bugs everywhere and then they charged a $50 deposit on top of that! Dead giveaway!!! It was a trap hotel
Stayed 3 nights in Aug 2023
Response from Joey on Sep 11, 2023
We are sorry for the inconvenience caused to you, Nathan! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

2/10 Terrible

Rowdy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like every room should come with a free chalk outline. Roaches in the room. Linens not clean. AC barely works. All this and they require $50 deposit on top of the price of the room. Can't wait to check out.
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Sorry for the hassle you faced, Rowdy! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

10/10 Excellent

Judi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
OYO at Fayetteville I-95
I was pleasantly surprised with this OYO in that the furnishings were very nice. The room was quiet and comfortable. The only negative was that the girl on the desk when we checked out was rather rude. I had to have my deposit applied to my credit card and she said the room had to be checked and it could take several minutes. I told her I was on a tight schedule and needed it to be done as quickly as possible. She replied that it will take as long as it takes; however, it turned out to be only a few minutes.
Stayed 1 night in Jul 2023
Response from Eva on Jul 25, 2023
Hi, Judi! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Eva

2/10 Terrible

Cambria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This is an affordable hotel, but there were so many issues. The sheets were too small for the mattress, so they kept coming off. Let’s not even mention the stains on them😷 The door to the room did not have a safety latch and the door had obviously been broken into before. The door handle on the bathroom was falling off. The faucet was coming off the shower. The floors were dirty. I found a roach. We only received two towels though we stayed 3 nights and there was 4 of us. And the room only had 1 roll of half used toilet paper. We had to go to the office and beg for another one, and they didn’t want to give us that. People were running and yelling outside constantly. And there were homeless people sitting around outside. Again, I get it’s cheap. But go to a super 8. Really hope they get these issues fixed.
Stayed 3 nights in Jul 2023
Response from Eva on Jul 20, 2023
Hi, Cambria! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

2/10 Terrible

Howard

Business traveller
Disliked: Cleanliness, property conditions & facilities
One word. Ghetto.
Stayed 1 night in Jul 2023
Response from Ammy on Jul 15, 2023
Hi, Howard! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Tymberlee

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is dirty and secluded. And I never got my deposit back and Lord knows we didnt make the room worse.
Stayed 1 night in Jun 2023
Response from Tim on Jul 10, 2023
Hi, Tymberlee! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely, we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 Terrible

Angeline

Disliked: Cleanliness, staff & service, property conditions & facilities
Property had roaches and the door was not secured
Stayed 2 nights in Jun 2023
Response from Ammy on Jul 15, 2023
Hi, Angeline! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

4/10 Poor

Pascal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worse place ever
worse place ever first the smell, then hairs and toothpaste in the sink. I was too tired to leave. not pool, no wifi, and they ask for a 50$ deposit
Stayed 1 night in Jul 2023
Response from Ava on Jul 5, 2023
We are extremely sorry to hear about this, Pascal! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Ava