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Reviews of Residence Inn by Marriott Virginia Beach Oceanfront

3 out of 5
Residence Inn by Marriott Virginia Beach Oceanfront
3217 Atlantic Ave, Virginia Beach, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 246 out of 476 reviews" "
Rating 8 - Good. 149 out of 476 reviews" "
Rating 6 - Okay. 36 out of 476 reviews" "
Rating 4 - Poor. 24 out of 476 reviews" "
Rating 2 - Terrible. 21 out of 476 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Suresh Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities
No parking slot and rooms smell very bad
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Armanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location was wonderful, breakfast was good but some foods were a little too spicy. The bedroom had a wonderful view with the big window. The property was clean, elevators came quickly not a long wait. Pet friendly was a plus. What I didn't like it was too dark in the kitchen area, hard too see while washing dishes, our sliding door was hard to open and close, the sliding door window was dirty couldn't see out of one side, parking is not good, especially for checking in if you are the only adult.
Stayed 3 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Rosie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was on the boardwalk
Stayed 6 nights in Mar 2024

10/10 Excellent

Sydney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Christy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic! Professional, friendly, helpful. Will stay again. Rooms clean, bed comfortable.
Stayed 2 nights in Feb 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed off season so I’m sure it’s very different in the summer. The staff
Stayed 3 nights in Jan 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sylvonna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Ewa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Love VA Beach, convenient location, super helpful friendly staff. Hotel not in a great condition, almost everything was broken and not very clean. Sticky floor, sticky carpets with stains, weird oppressive smell in the room took few days to air out, broken balcony door, impossible to open, stained window in the living room could not be cleaned, hard to see anything though, safe was broken, only stove and microwave, no oven, only 1 pot and pan, stained old bath towels, loud rattling AC unit placed right in the bedroom also stained with big rust leaks, at least clean bed sheets and comfortable beds and view from the balcony was amazing!
Stayed 6 nights in Jan 2024

10/10 Excellent

YOUNGMIN

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Updated
The hotel over-all is old with a few upgrades. Closet doors broken, tiles craked, curtains disfuntional, the heater was extremely nosy and i had to turn it off over the night and I got very cold and sick.
Stayed 2 nights in Dec 2023

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
First, we arrived in at midnight due to our late flight and it took me an hour to get checked in due to the lady at the desk (not her fault) could not get logged into a computer to get us checked in because she did not have an employee number yet after starting two weeks previously and had to call her manager to help her out but she was even less help. Second, when we got to our room the carpets were soaking wet from room service doing a "deep clean" on them that took over two days to dry out. Lastly, the pool was only open half of the time (we were there for a week) because of a reason the staff could not provide but was working perfectly fine the morning it "broke." The only thing we liked was the views and the breakfast. Most of the staff were decent and only a couple were rude and spoke absolutely no English.

6/10 Okay

Mollie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The parking situation was the only down fall. They had valet, but it took a long time to get our car even after calling down to ask the valet to go ahead and retrieve the care before we headed down. Everything else was good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ellen

Most amazing sunrise out of our window
This is our 3 time at this hotel and we will be back in 6 months . Very comfortable, clean , staff are nice , breakfast included and walk right onto the beach . You can’t beat the view out of our window . The only downside is valet parking takes a long time, they are short staffed so make sure you request your car early if you are pressed on time . There are very few spots available upfront and they are usually busy . Otherwise it’s an amazing place .
Stayed 4 nights in Nov 2023

10/10 Excellent

sandy

Travelled with family
Liked: Property conditions & facilities
One elevator didn’t work but everything else was good
Stayed 2 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
I don't think I have ever met a more helpful staff. However, this hotel has serious elevator issues. This hotel is equipped with two elevators. One has been out of service for quite some time. Waiting for parts I am told. The other one breaks down on a daily basis, for more than an hour each time, sometimes twice a day. Not good for guests staying on upper floors, or those with disabilities. For a hotel bearing the Marriott Name, this looks bad.
Stayed 7 nights in Nov 2023

8/10 Good

Tami, Waldorf

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pet friendly oceanfront hotel on the boardwalk. Nice stay. Shower water pressure great. Negatives-room smelled like dogs, only 1 elevator working-long wait times for 14th floor. Many had to walk the stairs prior to my arrival
Stayed 2 nights in Nov 2023

10/10 Excellent

Jade

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie, Glen Allen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Polite staff, clean room and bed slept great! Highly recommend!
Stayed 2 nights in Nov 2023

6/10 Okay

william

Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, Fresh, and Welcoming
The property was immaculate, and looked like it had just been renovated in the most modern style. Everyone was very helpful, from the front desk staff (special shout-out to Alison!) to housekeeping to the valets to the folks taking care of the breakfast buffet.
Stayed 4 nights in Sep 2023

10/10 Excellent

Monique

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just loved everything about this hotel. The staff was friendly and helpful, the suite was so nice, we were delighted. We will definitely come back to this hotel!
Stayed 12 nights in Sep 2023

8/10 Good

Carolyn

Stayed 14 nights in Sep 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay! Everyone was helpful and friendly. My main complaints would be to designate rooms /floors that don’t have dogs in them. Our couch was ruined by a dog, the dog next door barked endlessly and it was annoying as hell! And having only one working elevator and everyone else bringing big dogs up and down made it difficult for us disabled to get to our room.
Stayed 6 nights in Sep 2023

8/10 Good

Kristen

Stayed 3 nights in Sep 2023

10/10 Excellent

Gregoria

Stayed 2 nights in Sep 2023

10/10 Excellent

Saurabh, Chantilly

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a problem
Stayed 4 nights in Jun 2023

10/10 Excellent

Matt

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff 👍
Stayed 4 nights in Sep 2023

6/10 Okay

HARRY

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Jason

Stayed 1 night in Aug 2023

10/10 Excellent

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really beautiful and exceed my expectations.
Stayed 1 night in Aug 2023

2/10 Terrible

Michael

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 2 nights in Jul 2023

4/10 Poor

Henry

Disliked: Property conditions & facilities, room comfort
Not happy
Hot tub was broken for 2 days, no parking, only one washer and dryer in the whole place, rude employees
Stayed 6 nights in Aug 2023

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach stay
Perfect location- breakfast just ok- crowded
Stayed 5 nights in Aug 2023

10/10 Excellent

April

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to other beach stays in the past this one was the most enjoyable. The property was super clean. The beach also was clean no hard sea shells or seaweed on the beach. The staff always greeted good morning! I wish I could have stayed longer it was a great weekend stay!
Stayed 3 nights in Aug 2023

10/10 Excellent

Katie

Stayed 2 nights in Aug 2023

6/10 Okay

Naod

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

2/10 Terrible

Tuan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Checking in was terrible, front desk staff had an attitude and don’t care. Hotel’s policy say check in at 4:00pm but we were told that room is not ready because they’re short handed and made us wait til more than 4:30pm before we can check in. The elevator was broken ( you can not call the elevator up from floor 5,6,7,8,9 and if you want to go down you have to call front desk staff to send it up to you). The room wasn’t clean properly there were empty bottles and cans left on the windowsill behind the curtain from previous guests. This is the last time we stay at this hotel, will not coming back.
Stayed 1 night in Jul 2023

8/10 Good

Jill Candice

Liked: Cleanliness, staff & service, property conditions & facilities
POLINA in the front desk is awesome, so kind and always smilling. She is indeed an asset
Stayed 1 night in Jul 2023

6/10 Okay

nancy

Travelled with family
Liked: Cleanliness
Location was great. Very clean beach. Indoor pool was very small. The balcony had a great view but the fan from the air conditioner was loud and blows hot air at you.
Stayed 2 nights in Jul 2023

8/10 Good

graciela

Stayed 3 nights in Jul 2023

4/10 Poor

Nisangela

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room we stayed in was very dirty. Bed sheets had dirty spots everywhere.
Stayed 1 night in Jul 2023

8/10 Good

Penelope, Newport

Travelled with family
Liked: Cleanliness, staff & service
The hotel was on the Boardwalk which was an excellent location. Nice to walk up and down. Plenty of bars and restaurants. The only really bad thing was the air conditioning. It was so noisy that we had to turn it off at night to be able to sleep. Also when sitting on the tiny balcony, the heat from the conditioner vented straight at you and was very hot, so you couldn’t sit out when it was on. Other than that a very comfortable stay. The lifts had a mind of their own too….
Stayed 2 nights in Jul 2023

2/10 Terrible

Tim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were many issues with the property condition and responsiveness of the staff. The hallways and elevators were oppressively hot. There was no working air conditioning in these areas. The room had a malfunctioning toilet that the staff never fixed even after several calls to maintenance. The bathroom door scraped the floor to open and close. The room A/C was inconsistent. You had to hound room service to clean your room. I will never stay at this hotel again and, if you want a pleasant hotel experience, neither should you.
Stayed 8 nights in Jun 2023

10/10 Excellent

Monique

Stayed 2 nights in Jun 2023

6/10 Okay

Jennifer

Travelled with family and small children, Travelled with partner
Liked: Staff & service
this was a good place to stay as we broke up our trip from philly to charleston but overall the place was just ok. Convenient but our ac didn’t work and it was mediocre accommodations Check in and out was easy and staff was nice. I wouldn’t want to stay more than one night and will look for other options in the future
Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service and we took our family pet. Beautiful Room and view.
Stayed 2 nights in Jun 2023

10/10 Excellent

Creshaundra

Liked: Cleanliness, staff & service, property conditions & facilities