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Reviews of Holiday Inn Express and Suites Vineland Millville, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Vineland Millville, an IHG Hotel
398 Smith St, Vineland, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 24 reviews" "
Rating 8 - Good. 3 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s spacious !!!
Stayed 1 night in Feb 2024

6/10 Okay

Lois

Travelled with family
Property was clean and sufficient for an overnight. Pool area was nice but the Hot tub was still not in operation and that’s been at least a month. Is it really that hard to find the part? Odd…
Stayed 1 night in Apr 2024

10/10 Excellent

GEOFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient hotel.
Stayed 1 night in Apr 2024

8/10 Good

tarun

Travelled with partner
Liked: Staff & service, property conditions & facilities
Comfortable stay. Room was clean. Neighbors were noisy late into the night.
Stayed 1 night in Mar 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great, but Hot tub
Stayed 1 night in Mar 2024

10/10 Excellent

Aleichca

Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Accidentally booked this hotel and called within minutes of the accidental booking. Went back and forth with hotel and Expedia on the phone and both assured me I’d get a refund. Days went by and of course I got nothing back and an email from them saying there’s nothing they can do.
Stayed 1 night in Mar 2024
Response from Justin-General Manager on Apr 1, 2024
Eric, I sincerely apologize that you were not refunded as promised by the hotel, I will be processing this now for you and if you choose to stay here in the future do not hesitate to contact me directly.

10/10 Excellent

Tamora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I love coming there
Stayed 1 night in Mar 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Property conditions & facilities
Hotel was very nice, breakfast was very nice, maid service was very POOR, one towel one wash cloth for three days, no soap by the sink, the room was Never vacuumed
Stayed 3 nights in Mar 2024

10/10 Excellent

Misty

Liked: Amenities
Had to change rooms first one was smelly and had dingy linen. They are understaffed and have only one housekeeper for every 25 rooms. They put us on the second floor even though we requested the first floor to avoid the smell of Marijuana. But the continental breakfast was very good and the second room they gave us was cleaner. The housekeeper was overworked but very pleasant.
Stayed 2 nights in Mar 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was very comfortable, which are always my first two things to judge when staying in a hotel. The staff was also very friendly and helpful. We did wish breakfast started at earlier, but nothing to change our great experience.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Justin on Feb 28, 2024
Thank you!

2/10 Terrible

Jason

Disliked: Property conditions & facilities
I go because the place advertised a hot tub and go there to find it doesn’t work. Unacceptable
Stayed 1 night in Feb 2024
Response from Justin on Feb 28, 2024
We apologize your stay was not as it should have been. We hope you give us a chance to make it better in the future. Thank you.

10/10 Excellent

Tamora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk is always very welcoming I love the breakfast
Stayed 1 night in Feb 2024
Response from Justin on Feb 28, 2024
Thank you!