The staff is great, the rooms are new and clean, the view is amazing! Located just 5 minutes out of town from Pucon, this gem provides quietness from town that is desired on a romantic getaway or just peace and relaxation. They have a gorgeous dog named Rocko (Bernese Mountain dog) who gives the hotel an amzing feel, he is so friendly and loves to be petted and loved- made our stay even better getting to hang out with him around the property. We love this place, and would highly recommend to all who love boutique hotels. If you can try and stay on Saturday nights, they have a BBQ and it was the best meal we had for our entire stay in Chile (2 weeks). The Cooks name was Javier and it was a dining delight !!!