Cocktail bar

Reviews of The Social Hub Vienna

4 out of 5
The Social Hub Vienna
Nordbahnstrasse 47, Vienna

Reviews

8.6

Excellent

Rating 10 - Excellent. 130 out of 259 reviews" "
Rating 8 - Good. 84 out of 259 reviews" "
Rating 6 - Okay. 32 out of 259 reviews" "
Rating 4 - Poor. 6 out of 259 reviews" "
Rating 2 - Terrible. 7 out of 259 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Khara E, mooresville

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Even those the entire hotel was brutally hot, because there was an issue switching over the air conditioning… I would absolutely stay at this hotel again! The vibes were immaculate. The staff was incredibly friendly and sweet. The maintenance team even came by room to room to see what they could do to make us comfortable and to verbally explain to all of us what was going on with the air-conditioning. It was something totally out of their control, but the staff handled it as if they created the problem. Breakfast is a little bit overpriced for the buffet that is there but it was also super easy to find other food. All in all, it was a super cute and fun hotel
Stayed 2 nights in Apr 2024
Response from Daniel Prägant General Manager The Social Hub Vi on Apr 12, 2024
Dear Guest, Thank you for taking the time to share your review.We're thrilled to hear you'd stay with us again despite the aircon hiccup – that's the spirit! It's great that our maintenance crew could bring a breeze of clarity to the situation. We're all about keeping things chill, even when the heat is on. We appreciate your feedback on the breakfast pricing; we always aim to provide a variety of hearty options for a great start to the day. Remember, our central location is perfect for culinary explorations too!We hope to welcome you back in the future. Best wishes,Daniel PrägantGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located steps away from Praterstern, which was super convenient not only for getting around the city but also to the airport (a better and less busy option than downtown, too!). Even though it's a bit outside of Innere Stadt / the old town, it was still walkable in approx. 20 mins, and reachable in a few minutes by Vienna's metro (again, Praterstern is just down the street). Our room was nicely decorated and spacious enough for our stay. A bit more storage space would have been helpful given the sink took up quite some room and isn't usable for storage. A completely separate bathroom would have been nice, as it's a bit chilly to get out of the shower and then just be in the main room (also, I traveled with my partner - but if you're traveling with a friend and get such a room... hope you're both very comfortable with each other, haha!). No noise issues. The staff were super friendly and helpful, and the common spaces were fun.
Response from Daniel Prägant General Manager on Mar 21, 2024
Dear Amy, We appreciate receiving your opinion concerning your recent stay.We're thrilled to hear the location by Praterstern made your city explorations and airport journeys a breeze. It's great that the room's design and size hit the mark for you. We hear you on the storage space and bathroom setup – we'll keep this in mind as we strive to improve our guests' experiences. Thanks for the kind words about our team and the common spaces; we love it when our guests enjoy the vibrant atmosphere we've created!We look forward to seeing you again in the future. Kindest regards,Daniel PrägantGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
cool decor
Stayed 2 nights in Feb 2024
Response from Daniel Prägant General Manager The Social Hub Vi on Mar 7, 2024
Dear Rachel,Thank you for sharing your opinion of your stay with us.We are delighted that you had a great stay with us, and we are pleased to hear that you appreciated our hotel's design concept.Furthermore, your kind words about our team are much appreciated.We look forward to welcoming you back on future visits. Kindest regards,Daniel PrägantGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, brilliant location, close to transport and good breakfast options. Could not fault it. Would stay again.
Stayed 3 nights in Feb 2024
Response from Daniel Prägant General Manager The Social Hub Vi on Feb 21, 2024
Dear Ryan, Thank you very much for this kind review of your recent stay.We're thrilled you loved our prime spot near transport hubs and the tasty breakfast spread. It's great to hear that we'll be seeing you again.It would be an absolute pleasure to welcome you again in the future. Best regards,Daniel PrägantGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Aratrika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Marjolein Musters General Manager The Social Hub on Dec 20, 2023
Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und Sie einen rundum schönen Aufenthalt hatten.Wir hoffen, Sie bald wieder empfangen zu dürfen. Bis zum nächsten Mal!Marjolein MustersGeneral ManagerThe Social Hub Vienna

8/10 Good

Libor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November in TSH
TSH does not deny that the original name was The Student Hotel. The rooms are very simply furnished, which can be surprising. The air conditioning is controlled very ecologically, so take an extra hoodie🙂 The lights are digitally controlled, so it takes some thinking to understand how it really works💡 Self check-in requires an ID which I couldn't find in the documents from Hotels.com, but the staff was very helpful,so it was OK.
Stayed 3 nights in Nov 2023
Response from Marjolein Musters General Manager The Social Hub on Dec 20, 2023
Dear Sir,Thank you for sharing your experience with us.It's great to hear that our team was there to assist you when you needed a helping hand with check-in. Our rooms do have a signature simple yet functional design which is part of our unique charm, and we're glad you noticed our eco-friendly approach with our air conditioning, however, each room has a panel where they can control the temperature of the room. We understand that our modern digital amenities can be a bit of a puzzle, and we're always here to help demystify them for you.We hope to welcome you back in the future. Best wishes,Marjolein MustersGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Marjolein Musters General Manager The Social Hub on Dec 14, 2023
Sehr geehrter Alex,vielen Dank für Ihren positiven Kommentar!Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Marjolein MustersGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Arina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel and the atmosphere there. It has everything one might need, very well located, close enough to the U and S stations, from which you could go anywhere in Vienna. The street is big and busy, but it was very quiet in the room. Very clean, very delicious tea options in the room. Also enjoyed breakfast buffet - has a lot of food for any taste. The staff was extremely friendly, supportive and professional
Stayed 2 nights in Nov 2023
Response from Marjolein Musters General Manager The Social Hub on Dec 20, 2023
Dear Arina,Thank you for taking the time to leave your review.It's great to hear that our location served you well for your Vienna adventures and that you found your room to be a quiet haven amidst the city buzz. We're also thrilled that our cleanliness and breakfast spread hit the spot for you. Our team is always on their toes to make sure everyone feels supported, so it's awesome to know we hit the mark for you.We look forward to welcoming you again. Best regards,Marjolein MustersGeneral ManagerThe Social Hub Vienna

8/10 Good

James

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Marjolein Musters General Manager The Social Hub on Nov 16, 2023
Dear James,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be a pleasure to welcome you back on a future occasion. Best wishes,Marjolein MustersGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Milan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
We stayed for my Mums 65th birthday and the staff made sure it was one to Rememeber. On check in they gave us free tokens for a hot drink to be used at the restaurant. When I went to use 2 of them on the birthday morning, the kitchen staff gave another 2 free so all 4 of us could enjoy togehrer. Also they brought out a really big cake for my Mum. At night when we were playing cards, they put muffins, fruit and fresh orange juice on the table with a special birthday message for my mum. I cannot fault the hotel. Thank you for a great stay!
Stayed 3 nights in Nov 2023
Response from Marjolein Musters General Manager The Social Hub on Nov 15, 2023
Dear Milan,Thank you for taking the time to share your opinion with us.We're thrilled to hear that our staff's thoughtful gestures added sparkle to your celebration. It's great that the complimentary hot drinks and the surprise birthday treats made your stay memorable. Our team loves going the extra mile to make special occasions even more special.We look forward to welcoming you back. Best wishes,Marjolein MustersGeneral ManagerThe Social Hub Vienna

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shiny Happy Hotel!
Cool, bright and happy place with one of the most comfortable beds I’ve ever slept in! (And I travel a LOT!) thank you TSH!
Stayed 1 night in Oct 2023
Response from Marjolein Musters General Manager The Social Hub on Oct 25, 2023
Dear Guest,We would like to thank you for this positive review of your experience in our hotel.We're thrilled to hear that our vibrant atmosphere and comfy beds made your stay a memorable one. It's always great to know that we're keeping our well-traveled guests happy and well-rested!We all look forward to seeing you again in the future. Best regards,Marjolein MustersGeneral ManagerThe Social Hub Vienna

8/10 Good

Roderick

Stayed 1 night in Oct 2023
Response from Marjolein Musters General Manager The Social Hub on Nov 7, 2023
Dear Roderick,Thank you for your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Best wishes,Marjolein MustersGeneral ManagerThe Social Hub Vienna

4/10 Poor

DANIEL

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
We have stayed in Social Hubs before, so we were disappointed in the standard of this one. We felt it was tired and not well looked after. Social Hub markets itself on being for everyone, however as young professionals this Social Hub felt like we were stepping into a university halls of residence - not a hotel. In our room and in the common areas there was lots of dust and grime, clearly it had not been cleaned or the clean had been rushed and not done properly. There was also an outside space with our room which was full or weeds and litter, not the nicest thing to wake up to in the morning. The bed was also not comfortable and the shower pressure was weak. Love the idea and vibe of social hub, however this particular one has not been well maintained and I won't be returning.
Stayed 3 nights in Oct 2023
Response from Marjolein Musters General Manager The Social Hub on Oct 17, 2023
Dear Daniel,Thank you for sharing your review.We're sorry to hear that your stay didn't meet your expectations, especially since you've enjoyed Social Hubs before. Our hotel opened in 2020 and we're constantly working on maintaining its vibrant atmosphere. We apologize for the cleanliness issues you encountered in your room and the common areas; we'll definitely address this with our housekeeping team to ensure a better experience for future guests. Regarding the bed comfort and shower pressure, we appreciate your feedback and will look into possible improvements. Our goal is to create a welcoming environment for all our guests, and we're sorry if it felt more like a university residence during your stay.We hope you will consider staying with us again in the future. Best regards,Marjolein MustersGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy to get to from subway U1 then tram 5 or 0 which stops right out front. Fun, friendly and trendy. Great breakfast. Laundry available. Breakfast on weekends is at 08:00 not 07:00 as posted which created an inconvenience for us with an early morning tour departure :( Overall good value and happy we stayed there. Great for young people but seniors or those with kids fit in too. Thanks
Stayed 4 nights in Oct 2023
Response from Marjolein Musters General Manager on Oct 31, 2023
Dear Ernest,Thank you for your kind review.We're thrilled to hear that you enjoyed our location, trendy atmosphere, and delicious breakfast. We apologize for the confusion regarding the weekend breakfast hours, and we'll make sure to double-check our posted times to avoid any future inconvenience. It's great to know that our hotel was a good fit for you and that you found it to be of good value.We hope we have the opportunity of seeing you again in the future.Kind regards,Marjolein MustersGeneral ManagerThe Social Hub Vienna

6/10 Okay

Gennady

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Marjolein Musters General Manager on Aug 22, 2023
Dear Gennady,Thank you for taking the time to share your review.We are delighted that you enjoyed your stay with us and appreciated the high standards we uphold. We have taken note of your comment and will take it into consideration.We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future.Marjolein MustersGeneral ManagerThe Social Hub Vienna

8/10 Good

Zeljko

Stayed 4 nights in Jul 2023
Response from Marjolein Musters General Manager on Sep 4, 2023
Dear Željko,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Best wishes,Marjolein MustersGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Shahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice touch with coffee machines in the room. Could be nice to have a mini fridge in the room.
Stayed 4 nights in Aug 2023
Response from Marjolein Musters General Manager on Aug 16, 2023
Dear Shahar,Thank you for taking the time to share this review of your stay.We're glad you enjoyed the coffee machines in the room. As for the mini fridge, we understand that it could be a nice addition. However, we do offer rooms with a kitchenette that includes a fridge. For guests staying in rooms without a kitchenette, we also provide the option to store items in our fridge at the reception. We hope this helps for your future stays!We look forward to seeing you again on a future occasion. Best regards,Marjolein MustersGeneral ManagerThe Social Hub Vienna

10/10 Excellent

nachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool place to stay in! Unfortunately they don't have the option of twin beds.
Stayed 1 night in Aug 2023
Response from Marjolein Musters General Manager on Sep 5, 2023
Dear Guest. Thank you for taking the time to share your experience with us.We're thrilled to hear that you enjoyed our cool atmosphere and design. We're sorry for not having twin beds available, but we hope our other room options provided a comfortable stay for you.It would be a pleasure to have you return.Best wishes,Marjolein MustersGeneral ManagerThe Social Hub Vienna

6/10 Okay

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for older folks!
The hotel is for young people. The check in and use of cards for elevator, doors etc was very stressful. Too much computer and IT stuff. Luckily the young msn at the desk I eventually found was great. Plus at breakfast it was hard to find a seat, no muesli, and the croissants were long gone.
Stayed 3 nights in Aug 2023
Response from Marjolein Musters General Manager on Sep 5, 2023
Dear Gary, Thank you for your review.We're glad to hear that our staff member was able to assist you during your stay. Our hotel is indeed designed with a modern and vibrant atmosphere, and we understand that the technology might be a bit overwhelming for some guests. We're always here to help if you need any assistance! We apologize for the inconvenience you faced during breakfast. We'll make sure to address the seating issue and restocking of items like muesli and croissants to ensure a better experience for all our guests.We hope to welcome you again in the future. All the best.Marjolein MustersGeneral ManagerThe Social Hub Vienna

8/10 Good

Marjetka

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Marjolein Musters General Manager The Social Hub on Jul 31, 2023
Dear Marjetka,Thank you for sharing your opinion of your stay with us.It means a lot to know that you appreciated our high standards and comfortable rooms.We hope you will return for another memorable stay.Best wishes,Marjolein MustersGeneral ManagerThe Social Hub Vienna

6/10 Okay

Radley

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was dirty. Half eaten pot noodle in the safe cupboard, toothpaste up the walls, towel had a stain on it and the previous occupant’s jewellery was found under the bed. Shampoo bottles were also empty and the shower head wouldn’t stay up. Other than those points, we enjoyed the concept of the hotel. Execution was just a bit sloppy.
Stayed 2 nights in Jun 2023
Response from Marjolein Musters General Manager The Social Hub on Jul 6, 2023
Dear Guest, Thank you for taking the time to share your feedback.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We regret that you weren't entirely satisfied with the room. Please do not hesitate to make us aware of any issues or concerns you may have at the time so that we may resolve this for you.We are hoping to welcome you back in the future. All the best.Marjolein MustersGeneral ManagerThe Social Hub Vienna

8/10 Good

MAYADA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The area doesnt have any super market or shop or any fast food shop
Stayed 4 nights in Jun 2023
Response from Marjolein Musters General Manager The Social Hub on Jun 28, 2023
Dear Guest,Thank you for reviewing your stay with us.We're sorry to hear that you found the area lacking in supermarkets and fast food shops. While we can't control the neighborhood, we do have The Commons bar and restaurant on-site for your convenience, offering delicious food and drinks. Additionally, our hotel is close to public transport, making it easy to explore other parts of Vienna and find the shops you're looking for. We hope you still had a great time staying with us and exploring the city!It would be a pleasure to welcome you again. Best regards,Marjolein MustersGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Nam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unusual experience at the Social Hub
The room is clean, the staff did a good job maintaining it
Stayed 10 nights in May 2023
Response from Dion Maes General Manager The Social Hub Vienna on May 29, 2023
Dear Nam,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again in the future. Best wishes,Dion MaesGeneral ManagerThe Social Hub Vienna

8/10 Good

David

Stayed 1 night in May 2023
Response from Dion Maes General Manager The Social Hub Vienna on May 29, 2023
Dear David,Thank you for your review.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Ofir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Dion Maes General Manager The Social Hub Vienna on May 23, 2023
Dear Ofir,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on future occasions. Best wishes,Dion MaesGeneral ManagerThe Social Hub Vienna

6/10 Okay

Freya

Travelled with partner
Liked: Cleanliness, staff & service
Overall this was a great stay and the location was super convenient for us as we usually did the 5-10 min walk to the underground station and either got a train into the centre which was only about 3 stops away, and we managed to take a direct train from the airport which was only about 25 mins. It felt nice and clean but when we first got into our room there was a wet crumpled blob of toilet paper on the ceiling of the toilet that did make me a bit nervous of the cleanliness. Along with this, one arm of the chair in the bedroom was broken and rough which wasn't great. Apart from that, the room was great, quiet and with blackout curtains. However, the mattress was the absolute hardest mattress either of us have ever slept on. It felt like one side of the bed under the mattress had collapsed so there was a weird slope to the mattress but it was honestly just a super uncomfortable bed which was a shame.
Stayed 3 nights in May 2023
Response from Dion Maes General Manager The Social Hub Vienna on May 16, 2023
Dear Freya,Thank you for this rating of your stay at the The Social Hub Vienna.Your satisfaction is of the utmost importance to us, so it is rewarding to know that you found our location to be ideal for visiting the city and that our high standards met your expectations. However, we regret that you had not made us aware of your discomfort during your stay; we encourage our guests to notify us of such concerns at the time so we can do our best to find a comfortable solution.Rest assured that we will address the housekeeping issue the soonest possible for immediate improvement.We look forward to welcoming you back. Best regards,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Rasil

Liked: Cleanliness, staff & service, property conditions & facilities
The place is really nice for the price.
Stayed 1 night in May 2023
Response from Dion Maes General Manager The Social Hub Vienna on May 15, 2023
Dear Rasil,Thank you for sharing such positive feedback following your stay with us.It means a lot to know that our design concept was all that you expected and more. The satisfaction of our guests during their stay among us is very gratifying for our team.We look forward to your next visit.Best regards,Dion MaesGeneral ManagerThe Social Hub Vienna

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't like one big duvet for two people.
Stayed 1 night in May 2023
Response from Dion Maes General Manager The Social Hub Vienna on May 11, 2023
Dear David,Thank you for taking the time to review your stay.We are glad that you enjoyed your time at our hotel, however, we regret that you did not inform our team of your concerns.Your kind words about our team are much appreciated and encourage us to continue maintaining our high standards of service.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,Dion MaesGeneral ManagerThe Social Hub Vienna

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Close to u-bahn and s-Bahn, felt very safe, great facilities and room very good. Only issue is air con was ineffective, room never got below 24°c and the bed was incredibly firm, much firmer than I think most people would enjoy
Stayed 2 nights in May 2023
Response from Dion Maes General Manager The Social Hub Vienna on May 9, 2023
Dear Matthew, Thank you for taking the time to share your review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and are pleased we were able to provide you with the high standards of service you expected from us.We are concerned by your comments. We urge guests to share any concerns they have at the time, so we can rectify them to ensure you have an enjoyable stay, we would have had our maintenance team attend swiftly. We are always open to suggestions on how we might further improve your experience on your next visit, please do not hesitate to let us know.We hope to have the occasion to see you again.Kind regards,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Claire

Liked: Staff & service, amenities, property conditions & facilities
Super concept très intéressant. J’ai adoré mon séjour à refaire
Stayed 2 nights in Apr 2023
Response from Dion Maes General Manager The Social Hub Vienna on Apr 27, 2023
Chère Claire,Merci d'avoir pris le temps de partager vos impressions.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Au plaisir de vous accueillir de nouveau bientôt pour une autre expérience de qualité,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Dion Maes General Manager The Social Hub Vienna on May 15, 2023
Dear Angela,Thank you for taking the time to let us know your opinion of your recent stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back.Best wishes,Dion MaesGeneral ManagerThe Social Hub Vienna

8/10 Good

Jenai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staff
Stayed 3 nights in Apr 2023
Response from Dion Maes General Manager The Social Hub Vienna on Apr 25, 2023
Dear Jenai,Thank you for your review.We are delighted that our location was ideal for you and thank you for your kind mention of our team.We look forward to seeing you again in the future. Best wishes,Dion MaesGeneral ManagerThe Social Hub Vienna

6/10 Okay

Mateusz

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
AC not working and windows not opening
One of reasons why I have chosen this property was that it says it has air conditioning. It is not true, it does not. It has heating in winter and cooking is summer. With really warm weather this weekend my room was constantly 25/26C with No possibility to ventilate properly as window was opening only like 10cm and it was overlooking busy street with noise at night. When I requested AC to be fixed, reception told me AC is not ooerating and will not operator and I can open window. They told me they are at full capacity so cannot change my room. After escalating they still seemed not to care at all. Putting misleading information in room description (availbility of AC) while it is know it is not working is not acceptable.
Stayed 2 nights in Apr 2023
Response from Dion Maes General Manager The Social Hub Vienna on Apr 25, 2023
Dear Mateusz,Thank you for taking the time to share your review.The comfort and convenience of our guests are top priorities and we are sorry that the room temperature was not ideal. Rest assured we are having our maintenance team look into this and regret we were not able to find a solution to allow you to fully enjoy your stay.Please be informed that we definitely have AC in our property.We hope to welcome you back. Best wishes,Dion MaesGeneral ManagerThe Social Hub Vienna

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool hotel with friendly staff and a fun bar and lobby area. Close to transportation, prater park and a few restaurants. The shower being open to the room is awkard and the bed is a little hard.
Response from Dion Maes General Manager The Social Hub Vienna on Apr 23, 2023
Dear David,Thank you for sharing feedback about your recent stay.We're thrilled to hear you enjoyed our friendly staff, fun bar and lobby area, and our convenient location near transportation and Prater Park. We appreciate your feedback on the open shower design and the bed's firmness. We understand that preferences can vary, and we're sorry if it wasn't to your liking. For future stays, feel free to ask our reception team for extra pillows to make your sleep more comfortable.We look forward to welcoming you back.Best regards,Dion MaesGeneral ManagerThe Social Hub Vienna

8/10 Good

michael

Stayed 1 night in Apr 2023
Response from Dion Maes General Manager The Social Hub Vienna on May 10, 2023
Dear Michael,Thank you for letting us know that you enjoyed your stay.We are pleased that we were able to meet your expectations.We hope to welcome you back soon.Best wishes,Dion MaesGeneral ManagerThe Social Hub Vienna

8/10 Good

Miroslav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be there was were nice Thank you so much and see you again M
Stayed 1 night in Apr 2023
Response from Dion Maes General Manager The Social Hub Vienna on Apr 16, 2023
Dear Miroslav,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place for one night break on the way to Wien
We did not realize there is no one in the reception and everything is digital, but we manage to success in the end. Breakfast was great and also everything else.
Stayed 3 nights in Apr 2023
Response from Dion Maes General Manager The Social Hub Vienna on Apr 13, 2023
Hello Guy,Thank you for sharing your experience.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to the pleasure of welcoming you back. Many thanks again,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

SEONGBEOM

Stayed 2 nights in Apr 2023
Response from Dion Maes General Manager The Social Hub Vienna on Apr 13, 2023
Dear Seong,Thank you for this kind feedback concerning your recent visit.We are pleased that we were able to meet your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Christina

Stayed 11 nights in Mar 2023
Response from Dion Maes General Manager The Social Hub Vienna on Apr 11, 2023
Dear Christina,Thank you for this great feedback about your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.Best wishes,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Milan

Stayed 4 nights in Mar 2023
Response from Dion Maes General Manager The Social Hub Vienna on Mar 21, 2023
Dear Milan,Thank you for taking the time to share your opinion with us.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future.Best wishes,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Dion Maes General Manager The Social Hub Vienna on Mar 14, 2023
Dear Joe,Thank you for sharing your positive review.Your kind words about our team are much appreciated and encourage us to continue maintaining our high standards of service.We are all looking forward to welcome you very soon again!Kindest regards on behalf of the entire team,Dion MaesGeneral ManagerThe Social Hub Vienna

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Dion Maes General Manager The Social Hub Vienna on Apr 3, 2023
Dear Ivan,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Dion Maes General Manager The Social Hub Vienna on Feb 13, 2023
Dear Heather,Please accept our thanks for your kind review regarding your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes on behalf of the entire team,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Andrit

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Dion Maes General Manager The Social Hub Vienna on Jan 19, 2023
Dear Andri,Thank you for your review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We would be delighted to welcome you back on another occasion. All the best,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Dion Maes General Manager The Social Hub Vienna on Jan 16, 2023
Dear Marco,Thank you for this kind review.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.Our pleasure to welcome you very soon again!Kindest regards on behalf of the entire team,Dion MaesGeneral ManagerThe Social Hub Vienna

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Dion Maes General Manager The Social Hub Vienna on Jan 2, 2023
Thank you dear guest, we are pleased that we were able to meet your expectations!We look forward to seeing you again in the future. Happy New YEar 2023!Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and engaging. The best part was the staff were so friendly and willing to help. Shout out to Sophie for helping to make the stay amazing!
Response from Dion Maes General Manager The Social Hub Vienna on Dec 28, 2022
Dear Stéphanie,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.Rest assured we will share your feedback with Sophie!Seaon's greetings from all of us here in Vienna,Dion MaesGeneral ManagerThe Social Hub Vienna

8/10 Good

Feodor

Stayed 3 nights in Dec 2022
Response from Dion Maes General Manager The Social Hub Vienna on Dec 21, 2022
Thank you very much Feodor for rating us a 4 star review!Our pleasure to welcome you back very soon again!Kindest regards from each one of us,Dion MaesGeneral ManagerThe Social Hub Vienna

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service
Not a nice hotel
Response from Dion Maes General Manager The Social Hub Vienna on Dec 14, 2022
Dear Amy,Thank you for taking the time to share your feedback,Unfortunately, it seems that we did not meet all your expectations. We would certainly like to learn more about this. The comfort and satisfaction of our guests are of the utmost importance to us, and we are always open to candid feedback and suggestions for improvement.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Dion MaesGeneral ManagerThe Social Hub Vienna

10/10 Excellent

Piruza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was very nice stay, special thanks to Van for taking a good care of us.
Stayed 1 night in Dec 2022
Response from Dion Maes General Manager The Social Hub Vienna on Dec 12, 2022
Hello Piruza,Thank you for this great feedback about your recent stay at The Social Hub Vienna.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We all look forward to welcoming you back in the future.Season's greetings from all of us,Dion MaesGeneral ManagerThe Social Hub Vienna