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Reviews of SHS Hotel Papageno

SHS Hotel Papageno
Wiedner Hauptstrasse 23-25, Vienna, Vienna

Reviews

7.8

Good

Rating 10 - Excellent. 79 out of 384 reviews" "
Rating 8 - Good. 204 out of 384 reviews" "
Rating 6 - Okay. 66 out of 384 reviews" "
Rating 4 - Poor. 27 out of 384 reviews" "
Rating 2 - Terrible. 8 out of 384 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Til

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really worth the price
It is very close to the metro station and close to many sightseeing spots.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Zee, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, pimp rooms
This hotel is right near the subway station by the scary name of "Taubstummengasse", which actually is right downtown. Within stumbling distance of a couple of Christmas markets. Great location, pimp rooms, near all the 'gasses'. What else could you ask for?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Antoine, Beirut

Liked: Staff & service
Excellent quality/budget, location and staff.

8/10 Good

Adno1954, Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost a perfect experience.
The only drawback was the poor picture quality on tv in the room, and the lack of an English speaking channel.

6/10 Okay

c&s, usa

Clean, decent hotel in Vienna. Location is good.
Safe area, lots to do in the surrounding area, transit nearby.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Spartan rooms
No tea or coffee making facilities in the room. No information package in the room about facilities etc. Floor not cleaner from the previous occupants and I was there four days. Bed was comfortable. Located close to the city centre about 900mtrs. Beautiful city. Picture shown for this hotel is incorrect, this building is about 1km away in another street! I booked this hotel on the strength that it looked a decent place. Wrong!! Staff were friendly and helpful.

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Functional for a Short Stay
Very good location a short walk from the heart of Vienna. Rooms are basic but clean. It is an old building and the hotel/room style reflects this, would benefit from an upgrade.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Paula

Hotel needs a complete modernisation.
The walk into the centre of Vienna from the hotel was dirty and noisy. We were clearly given the worst room at the very top. Drunks were running about on the balcony/roof area. The toilet smelt. But the blocked sink was mended quickly.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near the central square and beside some lively bars, lovely atmosphere in the area. Comfortable stay with a very helpful and freindly receptionist.

6/10 Okay

Lisa, Cali

Disliked: Cleanliness, property conditions & facilities, room comfort
Review for recent stay...
No WiFi in rooms because the front desk said the owners keep saying someone will be out to fix "this week", which im sure is still nit fixes and WiFi in lobby was poor on mobile electronic. No air conditioning in rooma and fan provided was a small desk fan that we had to put on a chair and point directly to the bed to get some cool air flow. No additional fans or extra pillows available. Wall Light switches were broken and only working lights in room were from lamps you had to manually turn on and off. Hotel lobby is very dated with stains in carpet. The evening desk staff were extremely friendly, neighborhood is close to train and 15min walk to State Opera House, which is where the hop on hop off bus starts. I would consider this a motel vs. hotel as its not standard from other hotels I've stayed at in the area.

8/10 Good

Chacon, Lima

Liked: Cleanliness, room comfort
Is like renting a room, not a hotel room
Room is comfortable, clean and spacious. Very close to TU Wien and public transportation system. Close to the center.

6/10 Okay

anjula, Vancouver

Liked: Cleanliness
Apartment was very big and spacious.all the appliances worked fine. Great for a long stay. Daily housekeepin is a bonus. There was a washer but no dryer.beds were ok. Very close to subway and teams.easy location to charles bridge, old town etc. No A/C , so we left the Windows open at night. It was manageble..

10/10 Excellent

Siyuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience
Great... Nice location, near city center... The network is slow...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great location, comfortable room
Short walk to the U line, and only about a twenty minute walk to the ringstrasse! Great staff, very helpful. Would definitely stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire staff was absolutely fabulous! Welcoming, kind, accommodating, friendly, and helpful!

10/10 Excellent

Chenye, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay is very nice. However, as other reviews said, this hotel locates at a busy street. Therefore, if you are somewhat sensitive to noises, you will be disturbed...

4/10 Poor

David, fife

Disliked: Property conditions & facilities, room comfort
A low standard it fails to live up to
Not really a hotel, more a building with some rooms in it shared with flats and offices. No parking for cars to unload luggage, no bar, no tea or coffee facilities in rooms, no air conditioning, noisy street.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Over Rated
No air conditioning, it was broken we were told. Had to sleep with windows open on busy road. We were supplied with fans. Terrible entrance to Lobby with a distinct musty odour.

6/10 Okay

william, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible parking space at basement...but price OKl
Housekeeping especially other than bed could improve and shower blanket loose and damage..nightmare reversing car at basement car park!

10/10 Excellent

Stefan, Sheffield.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room with balcony
This hotel is in a great location, as central as you can get, staff were helpful, check in easy, condition of hotel was clean and modern. The room had a nice little balcony , bathroom was stylish and had a fantastic shower. The bed was nice and comfortable and there was cable television and a fridge. overall very good value hotel and pleasant experience, would recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased
The reception staff was friendly and incredibly accommodating. The hotel is a ten minute walk from the Opera house, and a 6 minute walk to the Naschmarkt. Only 1 stop away from the Hauptbanhof on U bahn. It was super close to most tourist attractions. There was a supermarket next door. The room was comfortable and clean and had basic toiletries. The only drsw back is the hotel did not have ait conditioning. But i was told that was typical in Vienna. It was an INCREDIBLE value for the price. I will definitely stay here again.

4/10 Poor

Lena, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
helpful staff and great location, nowt more
Can not fault the location, easy 10 mins walk to city centre and supermarkets nearby, easy to get to from tube. The weekend staff were fantastic, great help and very friendly, the only downer is the room which was WAY too stuffy, if you open the window its very noisy, had to borrow a fan which helped but that was noisy. The hairdryer was workable but half the side of the dryer was broken, the inside coil was displayed which was covered using silver paper, VERY dangerous, had to get an additional hairdryer. The bed and flooring was very creeky, walk along the floorboards and it creaked, turn over in your bed and the frame creaked?!?!??!? The location was the main reason for choice, but I didn't expect to so disappointed with it. although you get free wifi, would be great if they could install a booster so wifi could be used in the room.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Location was awful only due to the hotel is on a very busy street. Traffic noise until 12am and started again at 6am

8/10 Good

Gerald, Oregon House, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Value
Excellent value!

10/10 Excellent

Howard, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it
Really nicely styled room. Stained glass on stairwells. Art Deco touches

6/10 Okay

MOHAMED M E, Malta

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotelto spend some days in Vienna
Everything is good except for internet. The Signal is weak and keeps asking you to login almost every 2-3 minutes. The room size is quite big for double room, clean and very calm for relaxing. I enjoyed my stay and would book it again in the future.

8/10 Good

Ataur, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room should have a tea making facility (i.e. a water cattle and free tea, coffee and sugar.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Todd

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Central & Nice
Nice hotel near to metro station 10 mins walk , very close to the tram , the room space is very good , it is not tiny , the bathroom is clean and not small , some deluxe rooms has good view of a big clock. The breakfast is fine. The staff are nice. only the elevator is slow alittle bit. I would come again

6/10 Okay

Alexandre, Walnut Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
good value for the price
This hotel is well located. It is within walking distance from the Opera, St. Stephan cathedral and Belvedere (if you don't mind 20 min walks in the city). Subway stations are within 5 minutes. There is a number of good restaurants in this neighborhood too.Rooms are clean and well kept, but are not very comfortable. All furniture is quite old. Having said this, it's a good place to stay if you are on a low budget.

8/10 Good

goggs, london

Liked: Cleanliness, staff & service, room comfort
Central
I wish the room had more light. But very good hotel.will stay again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Worst hotel ever!!
The worst hotel I've ever stayed in my entire life. Completely racist staff! The cleaner told us off for leaving a bit of water on the bathrooms floor and asked us to wipe it. When I refused they stopped talking to us in English and in a really bad way started talking Austrian, the reception staff were also constantly changing language when we were complaining which was really insulting. they left us such a bad experience and memory which we don't even want to go back to Vienna. Such a shame!
Response from Martin Benes on Apr 2, 2016
Dear guest, thank you for your constructive comment. We are terrible sorry that you felt such bad experiences during your stay. When we saw your comment, we immediately contacted our staff from the housekeeping as well as from our front office team, to discuss your negative experiences. The SHS hotels want to make sure that experiences that you felt during your stay will never happen again. We are working now on some standards how to communicate with our guests, So in the future our stuff will be trained on this sensitive matter. Please acceppt our apologies, but we hope to welcome you again in the future, to show you our improvements in this matter. Best regards Martin Benes

10/10 Excellent

Arthur, Kraków, Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something to sing about
I needed a simple hotel for a solo pre-Christmas visit that would be accessible by foot to the city center, train station and other points of interest in Vienna, and this place popped up for a steal! While the hotel is in an older building, it's well-maintained, has an elevator, and a wonderful staff, from the front desk to the kitchen and maintenance staff. Also, when I had trouble with my Internet connectivity during my first night, they moved me to an upgraded group for the rest of my 4-night stay with no hassle or extra charge. In the evening, they had free coffee, punch and delicious cake in the lobby. Besides being right by a tram stop and the proximity to all the tourist and cultural points of interest, there was a chance to sample a little of the local flavor, both in terms of food as well as shopping (lots of secondhand stores all around). Wouldn't mind ending back here sometime in the future.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bad wifi, squeaky beds
Stayed on the third floor. Room was large but very dated; bed old and very squeaky. Wifi was terribly frustrating from the room. Trouble connecting and staying connected for more than 10 seconds. Made it difficult for us to plan what we wanted to do/see/eat the days we were there. Free breakfast was decent and available until noon. Coffee, cake and punch available all day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff & comfortable stay
Room a little dated but cleaned.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Though the location is good and the staff were nice, I could not have been more disappointed. My room was terrible, just terrible. It was next to the housekeeping closet and every morning the housekeepers woke me up with lots of banging and talking. The internet was spotty and I found out that the routers were in certain rooms--if that guest happened to turn off the electricity and leave the hotel, I didn't have internet until they came back and turned on the power again! I would not recommend this hotel to anyone.

6/10 Okay

Verified traveller

Liked: Cleanliness

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
Nice hotel, helpful staff. Enjoyed the free coffee and cakes. Convenient location with a number of decent restaurants nearby. We were facing the inner courtyard so very quiet at night.

6/10 Okay

Ankit

Liked: Cleanliness

6/10 Okay

Verified traveller

Liked: Cleanliness
Okay but not my favourite
Room was spacious, full bathroom that was quite large for a hotel. Although room and bedding were clean, pillows and duvet had a strange door that was unpleasant. Breakfast was basic, nothing to rave about. Walls and doors very thin, could hear everything said by others in hallway like they were right beside you and had the misfortune of listening to neighbour singing in the shower, was like someone singing right in front of you. Neighbourhood was good, easy walking distance to central Vienna, close to underground and tram lines.

4/10 Poor

Manfred, Brussels and Frankfurt

Disliked: Cleanliness, property conditions & facilities, room comfort
OLD but ceratin austrian "Stylish"
Small and very old room, Lights are not working properly (even after reporting!), the smallest TV Screen ever seen since 1800...