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Reviews of Hotel Imperial, a Luxury Collection Hotel, Vienna

5 out of 5
Hotel Imperial, a Luxury Collection Hotel, Vienna
Kaerntner Ring 16, Vienna, Vienna

Reviews

9.8

Exceptional

Rating 10 - Excellent. 669 out of 777 reviews" "
Rating 8 - Good. 85 out of 777 reviews" "
Rating 6 - Okay. 11 out of 777 reviews" "
Rating 4 - Poor. 4 out of 777 reviews" "
Rating 2 - Terrible. 8 out of 777 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald, Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is elegant, the staff are unfailingly helpful and "correct," the (genuine, French) champagne breakfast buffet is luxurious. The room was very comfortable with the amenities of bathrobes and sippers, plush towels, chocolates placed on the pillows in the evening, even, as it was Easter weekend, an Easter basket. The large, marble bathroom had both a cavernous European soaking rub and two-meter long shower. It is truly a five-star hotel, and, of course, with five-star pricing.
Stayed 5 nights in Mar 2024

10/10 Excellent

Matt

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative which is only a minor issue is the tub shower with shower curtains and shower head that sandblasted skin off. Not a deal killer though.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alessandro

Liked: Cleanliness, amenities, property conditions & facilities
Great service beautiful accomodation
Stayed 1 night in Mar 2024

10/10 Excellent

James Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hotel Imperial, which has an impressive lobby and a beautiful classic room with high ceilings, and windows that swing open to fresh air and a lovely view of the city. The front desk staff was very welcoming, which was appreciated after an overnight flight. The luxurious bathroom was excellent, with a large standalone shower and the longest bathtub I have ever enjoyed. The Cafe Imperial had an excellent lunch, and the gorgeous bar off the lobby was a wonderful place to end an evening... bartender is fantastic. The buffet and made-to-order breakfast is quite good, but only if included in the price.

2/10 Terrible

jorge

Stayed 4 nights in Jan 2024

10/10 Excellent

Dolores, Pearland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Vienna. Excellent service, location and staff is very friendly and helpful. Enjoyed the stay immensely. Will definitely return.
Stayed 6 nights in Dec 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Holiday Stay
Stayed 4 nights in Dec 2023

10/10 Excellent

Evangeline Villalba, APO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
I had wanted to stay at Hotel Imperial for many years and it was everything I expected. Thank you Hotel Imperial.
Stayed 4 nights in Nov 2023

8/10 Good

Merribeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was an issue took payment twice, upon check out they charged our card again, took us to our room and it wasn’t ready after waiting 2 hours. They did give us a bottle of sparkling wine but the excitement was lost due to the issues.
Stayed 4 nights in Nov 2023

10/10 Excellent

Dervla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really impressive hotel in an excellent location and friendly, helpful staff. The concierge was particularly helpful during our stay and they prepared a really nice surprise for a celebration we were having.
Stayed 5 nights in Nov 2023

10/10 Excellent

Victor Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place!
Stayed 6 nights in Nov 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and friendly staff! Very kind and helpful. My wife lost her earring, and the staff was able to retrieve it in five minutes! Would definitely come again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ann, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Jin Ag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hotel
the best hotel we have ever stayed! historical, classic, but clean and modern at the same time. I notified them that this trip is for our honeymoon and also celebrating pregnancy w our first child and they decorated room w real floors and provided non-alcohol champaine. it was very thoughtful and warm welcoming. loved all the staff. professional and kind. recommended 100%!!
Stayed 3 nights in Nov 2023

10/10 Excellent

carlos

Travelled with family
Liked: Amenities
beautiful hotel very well located and amazing staff
Stayed 3 nights in Oct 2023

10/10 Excellent

Lynn

Liked: Amenities
A beautiful hotel with a fabulous location in Vienna. The staff is incredibly friendly and helpful. Food in the restaurant is outstandingly delicious.
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to go back
The room was wonderful large spotless and beautiful The staff was always helpful friendly but not intrusive
Stayed 6 nights in Oct 2023

10/10 Excellent

Donn J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed @ this hotel before which is why I returned again this year. I was completely satisfied about every aspect which this hotel provides every time when I have stayed here. It is undoubtedly also one of the most beautiful & well managed hotels which I have ever had the pleasure in staying in. I requested a guide to take me to the Esterhazy palace as my fa votive composer is Haydn & that also turned out to be one of the best of my European experiences since I began traveling to Europe >50 years ago. All of the Concierge staff were par excellent & I even had the opportunity to attend a new version of the opera LaTraviata which turned out to be sold out & the best version of this opera which I have had the pleasure of seeing & I have been going to the opera since I was a very young man. I also can not say enough good things about the people of Vienna overall which is what one might expect from the music capital of the world. I also was scheduled to be collected @ the airport by an excellent limousine service even though my flights were sadly delayed by several hours x 2 the drivers were always there to greet me & take me straight away to your wonderful hotel. The restaurant provides excellent food & pastries without par. To make a long story short staying here is like returning back the clock to the age of 19th century splendor with superb staff who made my stay with them almost like an adult fairy tale where you have a polished experience in every way.
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Vienna.
Stayed 4 nights in Oct 2023

10/10 Excellent

XINHUA

Stayed 2 nights in Sep 2023

10/10 Excellent

Michael, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Imperial has to be one of the great grand hotels of Europe. It is a splurge to stay here but we’ll worth it if you can afford it. The staff is outstanding and willing to help in every way imaginable. Very highly recommended!
Stayed 5 nights in Sep 2023

10/10 Excellent

alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and wonderful staff
Stayed 3 nights in Aug 2023

10/10 Excellent

Alenoosh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the beautiful architecture and the excellent customer service
Stayed 5 nights in Jul 2023

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved Hotel Imperial. Such a beautiful and historical hotel. Our room was perfection, and insanely comfortable. The staff at this hotel are on top of everything. We have zero complaints and would stay again!
Stayed 3 nights in Jul 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jul 2023

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel and the staff is amazing. My flight arrived early to Vienna and they allowed me to check in early. So hospitable. Highly recommend and definitely will come back
Stayed 3 nights in Jul 2023

10/10 Excellent

Christiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutly stunning and a the staff were so kind and accomodating.
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! Top notch customer service, grand rooms, elaborate bar and cafe and overall luxurious and exquisite. Definitely will be back to this hotel. Parking a bit steep just parking on street but everything else was great
Stayed 2 nights in Jul 2023

10/10 Excellent

Hiep, Orange

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything is close by to this hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Elena

Stayed 7 nights in Jun 2023

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True Gem
This hotel is absolutely adorable, rooms are spacious, new/updated, technology savvy with lights that turn on when you get out of bed on the floor, Wi-Fi connection to play music in your bathroom! May be my favorite hotel. I normally stay at hotels with excellent rating & 5 ⭐️
Stayed 3 nights in Jun 2023

10/10 Excellent

Jung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staffs are willing to help clients and fulfill their needs. We're grateful.
Stayed 4 nights in Jun 2023

10/10 Excellent

Jae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the very best staffs and kind.
Stayed 3 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

8/10 Good

Wazhma

Liked: Cleanliness, staff & service, property conditions & facilities
This is a grand building with quite a bit of history. The hotel staff were gracious and friendly. The rooms are large and the bathrooms are very nice. The ambiance is one of old world decor but it does seem dated and very traditional. The food options are limited to mostly Austrian cuisine. I enjoyed my stay. Thank you for your hospitality!
Stayed 1 night in Jun 2023

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is exceptional, and we would highly recommend it.
Stayed 6 nights in May 2023

10/10 Excellent

Orna

Stayed 4 nights in May 2023

8/10 Good

Mercedes, miami

Liked: Cleanliness, staff & service, property conditions & facilities
The staff excellent
Stayed 6 nights in May 2023

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
10 stars out of 5. Wonderful hotel, lovely staff, beautiful old world decor.
Stayed 1 night in May 2023

10/10 Excellent

Momodou Lamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Hiroyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is a historic icon with truly imperial architecture and arts appointed in every corner of the property. Every worker is super professional and friendly. Concierge was super helpful in getting us premium tickets to the sold out Carmen performance. Phenomenal hotel.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply wonderful.
This hotel was amazing. From the building, the staff, the room, the service, the location, etc, this stay was wonderful. 10/10 would go back again.
Stayed 4 nights in Apr 2023

10/10 Excellent

Claire

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Just fabulous. The place is amazing, a real experience, staff lovely - friendly and helpful - and our room was beautiful. We ate at their Opus fine dining restaurant and it was amazing. Breakfast is good, service is excellent, bar is lovely. The location is convenient for everything you need and I'd go back in a heartbeat.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jun

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The best location!
Stayed 1 night in Apr 2023

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Arvo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very wonderful hotel. Hotel staff are very courteous and eager to please guest to ensure a great stay. We also loved the location of this hotel.
Stayed 3 nights in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023