Lobby

Reviews of Best Western Vicksburg

2.5 out of 5
Best Western Vicksburg
2445 N Frontage Rd, Vicksburg, MS

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1004 reviews" "
Rating 8 - Good. 326 out of 1004 reviews" "
Rating 6 - Okay. 93 out of 1004 reviews" "
Rating 4 - Poor. 48 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Janet

Travelled with partner
Liked: Staff & service, amenities
Large room and good enough for our needs for one night. The carpet seemed strangely wet! Our room was next to stairwell so noise from steps here. Otherwise okay for the money we paid.
Stayed 1 night in May 2024
Response from Trina on May 22, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Trina, General Manager on May 21, 2024
Thank you Devon for your review. As always, we appreciate your guests feedback. Have a blessed and safe day.

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast. No ellavators
Stayed 1 night in May 2024
Response from Trina on May 13, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff has been excellent. Very clean room.
Stayed 1 night in May 2024
Response from Trina on May 13, 2024
We appreciate your feedback.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was surprisingly great! It is older but room was clean and bed comfy. Staff was friendly and helpful. The best part was the breakfast! Better than we expected!
Stayed 1 night in May 2024
Response from Trina on May 13, 2024
Thank you for your review. We appreciate your feedback.

8/10 Good

Gregg, Nevada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was noisy-outside. Maid didn’t service room after first night stay & had requested a bottom level room which we didn’t get. Breakfast was great & clean facility
Stayed 2 nights in May 2024
Response from TRINA on May 13, 2024
Thank you for your review. We appreciate feedback.

10/10 Excellent

Sharon, Laplace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough things good about this BW location. The staff treated you like you are a guest all the time, and it was the first time staying there. Easy on and easy off the interstate never hurts!! Thank you for turning a sad trip (travel due to death in the family) into a pleasurable and stress-free trip.
Stayed 1 night in May 2024
Response from Trina on May 13, 2024
Thank you Sharon for your review. We appreciate your feedback and such kind words. It is our goal everyday to make sure our guest have a memoral stye. If you are ever in our area, we would love for you to come back. Have a blessed day, and safe travels.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Trina on Apr 30, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for overnight during long road trip. Comfortable room.
Stayed 1 night in Apr 2024
Response from Trina on Apr 23, 2024
Thank you for your review. I appreciate your feedback.

10/10 Excellent

Joe

Stayed 1 night in Apr 2024
Response from Trina on May 13, 2024
Thank you for your review. We appreciate your feedback.

6/10 Okay

Lisa, Tampa

Travelled with partner
Be aware, no elevator, so if you have lots of stuff that has to come inside it’s problematic. We had a bicycle that had to come up the stairs. Fairly run down, but ok for a one night stay.
Stayed 1 night in Apr 2024
Response from Trina on Apr 23, 2024
Thank you for your review. We appreciate your feedback.We do have pictures on all of our sites. Yes we have elevators and we are only 2 stories.

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service above and beyond. breakfast was great. Staff so friendly. Will defi ately stay here again.
Stayed 3 nights in Apr 2024
Response from Trina on Apr 23, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly staff
Stayed 1 night in Apr 2024
Response from Trina on Apr 23, 2024
Thank you for your review. I appreciate your feedback.

4/10 Poor

Christopher, Monash

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bianca on Apr 19, 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

William, Sedona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for travelers. Reasonable pet fee.
Stayed 1 night in Apr 2024
Response from Trina on Apr 26, 2024
Thank you for your review. I appreciate your feedback.

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in. Quiet and clean.
Stayed 1 night in Apr 2024
Response from Trina on Apr 23, 2024
Thank your review. We appreciate your feedback.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
They did keep up with the changing amenities which is much appreciated except that TV remote that man came in to work on it without luck but showed us the way around. Outage lasted from 8:30 to 11:00 due to severe storm. Three hours lost not the hotel's fault.
Stayed 1 night in Apr 2024
Response from Trina on Apr 30, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Richard

Travelled with partner
Clean and comfortable.👍
Stayed 1 night in Apr 2024
Response from Trina on Apr 23, 2024
Thank you for your review, I appreciate your feedback.

10/10 Excellent

Milton, HOUSTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Trina, General Manager on Apr 2, 2024
Thank you Milton for your review. I appreciate your feedback. We look forward to your return

8/10 Good

Jade, McLean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful! Older property showing its age. Breakfast included was good. Nice size room.
Stayed 1 night in Mar 2024
Response from Trina on Apr 2, 2024
Thank you for your review. We appreciate your feedback.]

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was Clean
Stayed 1 night in Mar 2024
Response from Trina on Mar 18, 2024
Thank you for your review. I appreciate your feedback.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Trina on Mar 14, 2024
Thank you for your review. I apppreciate your feedback.

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great! Only issue was the pool area did not look desirable, don’t think it was open.
Stayed 1 night in Feb 2024
Response from Trina on Feb 20, 2024
Thank you for your review. I appreciate your feedback.

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Trina on Feb 20, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

robin

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location clean and staff was great
Stayed 2 nights in Feb 2024
Response from Trina on Feb 20, 2024
Thank you for your review. We appreciate your feedback.

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was given a smoking room and when I asked if I could get a non smoking room I was told no because I booked through a third party, the room smelled like smoke so bad even after spraying air freshener, I coughed all night not getting any sleep, woke up just so I could shower and check however when I turned the shower off the stinch of cigarette smell was there, honestly I don’t believe it mattered if I had a non smoking room because the HVAC were by your door so the smokers outside there smoke would just go into the rooms.. I’ve got to wash all my clean clothes I had in my luggage now because everything smells like smoke..!!
Stayed 1 night in Feb 2024
Response from Trina. General Manager on Feb 9, 2024
Daniel I understand your frustration but your reservation was booked with a smoking room. If we had nonsmoking room to place you we would have placed you there. When you book through a third party make sure they book you with the room type you are requesting. If we have no other rooms our hands are tide.

8/10 Good

Linda

Stayed 1 night in Feb 2024
Response from Trina on Mar 26, 2024
Thank you for your review we appreciate your feedback.

10/10 Excellent

ALISA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Trina. General Manager on Feb 9, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

hector, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 1 night in Feb 2024
Response from Trina. General Manager on Feb 9, 2024
Thank you for your review. We appreciate your feedback.

6/10 Okay

Pam

Travelled with pets
I stayed one night with one little dog and was charged a pet fee of $33.00. Ridiculous!!!!
Stayed 1 night in Jan 2024
Response from Trina on Feb 1, 2024
Thank you for your review. We appreciate your feedback. Pam, we inform you of the pet fee at check-in. In our area pet fees go upward of 150.00. I am sure that you are aware that most Hotels charge pet fees. It does not matter if you do is only 5lbs, we have to deep clean the rooms after every stay because we have guest that may be allergic. We do our best to accommodate everyone. Because you like to travel or need to travel with your pet, we do not exclude you from staying with us. And we also do not over charge as some hotels do. But as you continue to travel with your pet you will see that our rate is not so Ridiculous. And you had a clean room with a full hot buffet breakfast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
First off, I didn’t realize this was a motel when booking on hotels.com. We were a little skeptical when we pulled in because Motels can usually be a little on the unsafe side! HOWEVER, the staff was friendly, welcoming & the room was so clean and comfortable. We never felt unsafe at all. For a one night stay, the price was great and we enjoyed our stay very much, Don’t be quick to judge this place! I was proved wrong!
Stayed 1 night in Jan 2024
Response from Trina on Feb 1, 2024
Thank you so much for your review. I appreciate your feedback. We work really hard at trying to give our guest our best hospitality and service.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awesome, very well cared-for and had great amenities. All the staff I met were exceptional and very helpful. Great place!
Stayed 11 nights in Jan 2024
Response from Trina on Jan 19, 2024
Thank you for your review. We appreciate your feedback.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
All the employees of the hotel that we encountered were extremely polite and friendly. They were a pleasure to talk with.
Stayed 2 nights in Jan 2024
Response from Trina on Jan 19, 2024
Thank you for your review I appreciate your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
Stayed 1 night in Jan 2024
Response from Trina on Jan 12, 2024
Thank you for your review.

8/10 Good

Catherine

Stayed 2 nights in Dec 2023
Response from Trina on Jan 12, 2024
Thank you for your feedback.

6/10 Okay

Lynette

Travelled with partner
Nothing was unique. It wasnot what i expected. I expected better for a best western.
Stayed 1 night in Dec 2023
Response from Trina on Feb 1, 2024
I am not sure what you meant by unique. We are Best Western, and that is all we advertise to be.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and reasonably priced
Stayed 1 night in Jan 2024
Response from Trina on Jan 12, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Trina on Jan 12, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Phillip

Stayed 1 night in Dec 2023
Response from Trina, Manager. on Jan 2, 2024
Thank you for your review. We appreciate your feedback.

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trina on Dec 20, 2023
Thank you for your review. We appreciate your feedback.

8/10 Good

Melissa

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Trina on Dec 20, 2023
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trina on Dec 20, 2023
Thank you for your feedback. We appreciate your feedback.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trina on Dec 14, 2023
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trina on Dec 10, 2023
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Linda, LONG BEACH

Good breakfast. Clean, comfy room.
Stayed 1 night in Nov 2023
Response from Trina on Dec 10, 2023
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Melissa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was concerned when we arrived because it was outdoor drive up rooms, but was pleasantly surprised, the rooms are very nice and very clean. We booked here because it was pet friendly and has a great place for your pet to roam. The breakfast is great as well
Response from Trina on Dec 4, 2023
Thank you for your review. We apprecieate your feedback.

4/10 Poor

Jeanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet was not clean. Furniture in disrepair.
Stayed 1 night in Nov 2023
Response from Trina on Dec 10, 2023
Thank you for your review. Ma’am, I am not sure what all of the issues you had but I would like for you to contact me.

10/10 Excellent

Melony

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Trina on Dec 4, 2023
Thank you Melony for your review. We appreciate your feedback.

6/10 Okay

Caralyn

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service
The property is old and the pet fee is ridiculous. We stayed in another Best Western in Amarillo who charged a $30 pet fee and this run down place charged $31 PER PET. We have 3 small dogs that don't even equal one lab-sized dog! So the cost of having pets was about the same as our room charge. Not worth it at all!
Stayed 1 night in Nov 2023
Response from Trina on Dec 4, 2023
Well Caralyn I'm sorry your feel that way. Our pet fee is 30 per pet, and there are places that charge way more than we do. I will take the it that you called us run down, as your just upet because of our pet fee. There are plenty of hotels in this area that you could have stayed. We ask for a pet fee because we have to deep clean behind every guest that bring a pet. There are some guests that bring there pets and they are not always clean. They allow there pets to use the bathroom in our rooms and leave it without saying a word. Our guests that choose to travel without their pets or have no pets do not want to go in a room and find that a pet has been there. Also, we have guests that have allergy to some pets. Either way, there are several reasons why we have pet fee's but you have the option to pay our 30.00 plus tax or not.

8/10 Good

Richard

Travelled with partner
Our stay was satisfactory. Room was nice. The bed was comfortable. Staf was very helpful in finding a place to eat near by. I would recommend them.
Stayed 1 night in Nov 2023
Response from Trina. on Dec 4, 2023
Thank you Richard for your review. We appreciate your feedback.