This was to be the last ever holiday for myself, husband and adult disabled daughter, who had to come due to her needs. My husband has advanced cancer so last chance to holiday. We wanted a base he could sit and watch the world go by in the day. I would go out and find some where he could walk to in the evening, as he has little energy and can only walk for about 5/10 minutes. We thought we booked the perfect place. However our room was called the Courtyard Suite and one of the listed promises was a Courtyard view! There was NO view, a window to a wall I could touch with my hand, you could not even see sky! There was no flow of real air! We straight away explained and asked to move but the staff said maybe in the morning, then in morning maybe tonight then the next evening, no we have nothing.
The bar is a small room with a view to street blocked by a heavy net curtain, nobody goes to the bar.
The breakfast area is a windowless space behind reception. There was nowhere in the hotel my husband could see outside but he was only well enough to be outside for 2 out of 24 hours each day.
The promises on the facilities went onto fail. There is no rooftop bar. the complimentary minibar in room is an empty fridge, staff said we never put anything in it. There is meant to a Nespresso machine plus tea and coffee machine but there is only a Nespresso machine. Daily newspaper, nope. Satellite tv. Nope. Expedia do not care that a cancer ridden man’s last holiday was ruined