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Reviews of AX The Saint John

4 out of 5
AX The Saint John
176, Merchant Street, Valletta

Reviews

9.4

Exceptional

Rating 10 - Excellent. 120 out of 176 reviews" "
Rating 8 - Good. 47 out of 176 reviews" "
Rating 6 - Okay. 6 out of 176 reviews" "
Rating 4 - Poor. 1 out of 176 reviews" "
Rating 2 - Terrible. 2 out of 176 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
All perfect.
Stayed 2 nights in Apr 2024
Response from L.Schembri on Apr 28, 2024
Dear Craig,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment and excellent rating are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Tasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and helpful. Room was spacious. Area was way too noisy with blaring music. Breakfast was expensive and not worth the money. But very central to everything in Valletta.
Stayed 17 nights in Mar 2024
Response from L.Schembri on Apr 13, 2024
Dear Tasia,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Owain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from L.Schembri on Jan 24, 2024
Dear Owain,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Nils, San Francisco

Stayed 2 nights in Nov 2023
Response from L.Schembri on Nov 28, 2023
Dear Nils,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Cath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and welcoming staff, beautiful property
Stayed 1 night in Aug 2023
Response from L.Schembri on Aug 31, 2023
Dear Cath,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comment about our staff is appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from L.Schembri on Jun 9, 2023
Dear Charles,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Jackie

Stayed 7 nights in Apr 2023
Response from L.Schembri on Jun 9, 2023
Dear Jackie,We wish to extend our thanks for the encouraging rating.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from L.Schembri on May 1, 2023
Dear Anonoymous,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Ken

Stayed 1 night in Mar 2023
Response from L.Schembri on Mar 24, 2023
Dear Ken,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Selda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from L.Schembri on Feb 26, 2023
Dear Selda,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. The concierge was amazing - we arrived late at night and he was watching for us! The room is wonderfully appointed - much more luxurious than we expected for this price. We wish we were staying longer instead of catching a cruise today.
Stayed 1 night in Feb 2023
Response from L.Schembri on Feb 8, 2023
Dear Donald,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the concierge and room are appreciated. We hope you enjoyed yourselves on the cruise as well.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Temitope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chic. Clean. Central. Safe. All I needed for a short break.
Stayed 4 nights in Jan 2023
Response from L.Schembri on Jan 30, 2023
Dear Temitope,We wish to extend our thanks for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your kind comments are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Kelly, elmont

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful! I loved the decor, and the complimentary drinks on arrival. The staff was very pleasant. Also the surrounding area was perfect to get around and enjoy Valletta! Highly recommend
Response from L.Schembri on Dec 23, 2022
Dear Kelly,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022
Response from L. Schembri on Nov 1, 2022
Dear Rebecca,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly lovely hotel
I very much enjoyed this hotel. The staff is very service-forward and helpful. It's quite lovely, the rooms are well-appointed and stylishly decorated. The location is fantastic. My only complaint was that the working condition of all electronic components in the rooms should be checked out - not all of the light switches worked and sometimes the tv would not turn on. But these are really minor complaints, as I would still choose to stay here again on a future visit to Valletta.
Stayed 2 nights in Sep 2022
Response from L. Schembri on Sep 12, 2022
Dear Thomas,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NOTHNG TO DISLIKE. There are not enough words to describe how OUTSTANDING every employee represented themselves and the property in its entirety. Over 45 years of global travel...this experience rates #1.
Stayed 3 nights in Aug 2022

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were incredibly helpful and polite. Our rental car fell through at the last minute and the hotel arranged for a car to be delivered to the hotel for us within a few hours. Breakfast was perfect. Highly recommend!
Stayed 4 nights in Jul 2022
Response from L.Schembri on Jul 8, 2022
Dear Melissa, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We are glad they could help you in your particular situation. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean, modern hotel in good location
Staff was very helpful and attentive. Rooms were modern, clean, and comfortable. Walls were a bit thin so you could hear your neighbors. Otherwise, everything was great and convenient.
Stayed 1 night in May 2022
Response from L. Schembri on May 9, 2022
Dear Julia We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the rooms and of course our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Kenneth

Stayed 5 nights in Nov 2021

10/10 Excellent

Gurmukh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the heart of Valletta
Absolutely amazing stay at this hotel. All the staff were extremely approachable and very helpful. The hotel is also in the middle of Valletta and very well located for exploring by foot with a restaurants close by. The rooms were very modern, well equipped, well stocked and very comfortable. I highly recommend this hotel and commend all the staff for a lovely stay.
Stayed 4 nights in Sep 2021
Response from L. Schembri on Oct 3, 2021
Dear Gurmukh, We wish to extend our thanks for yet another fantastic review. We are delighted to read that our staff made a difference to your stay and that the quality of accommodation made your stay in Malta all the more pleasant. We thank you for the recommendation. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Gurmukh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and room, breakfast was delicious, the staff were very helpful and fulfilled our requirements as Vegan. Special shout out to Alan, Rizwin and Moul.
Stayed 5 nights in Sep 2021
Response from L. Schembri on Oct 3, 2021
Dear Gurmukh, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the breakfast and of course the team are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Bora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay at AX St. John
Our stay at AX St John Valetta was amazing. The hotel was perfectly located in the historic city center. They serve an excellent breakfast which is worth to mention. Special thanks to the reception staff for their valuable guidance and exceptional restaurant recommendations. The Rampila restaurant and Sotto were both fantastic.
Stayed 6 nights in Sep 2021
Response from L. Schembri on Sep 18, 2021
Dear Bora, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the breakfast and of course our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

justin

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is in a great location--very central to Valletta. The room was also clean and well laid out. However, the hotel itself didn't live up to earlier reviews and needs to address some basic issues... When we arrived and turned on the shower for the first time, the very high-pressure showerhead sprayed straight across the bathroom so we had to use towels to mop up the water from the bathroom floor. As others have noted, the touchpads to control lighting were often unresponsive. They are also very bright and located on both sides of the bed so we had to cover them at night to sleep. Since Valletta was getting up to 40° C during our trip, we tried to use the thermostat to cool the room more but the room always stayed at 24° even when we set the temp at 18°. We called the front desk and an engineer came and explained that the room thermostat didn't actually change the AC settings. So why put a thermostat in the room that appears to work but doesn't actually work? The bulb was failing on one of the three main ceiling lights during most of our stay. We decided to not bother with it but since it was quite obvious, it's not clear why their staff didn't notice it. The hotel thoughtfully left two bottles of complimentary water the first two days we were there. So when they didn't leave any on the third day, we asked at the front desk and a manager said, "No, the complimentary water is only for arrival, not for everyday. Would you like to buy some?"
Stayed 4 nights in Aug 2021
Response from L. Schembri on Aug 15, 2021
Dear Anonymous, We thank you for sharing your experience with us. It is a pleasure to read that there are various aspects which may have helped make your stay in our hotel a successful one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions. We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in good location
Very nice hotel. I was happy wirh my overall experience at the hotel but the touch pad controls for the lights were not always responsive, which could be frustrating if you were trying to turn off the lights to go to sleep. The pillows were way too soft for my liking. These issues would not keep me from returning.
Stayed 2 nights in Aug 2021
Response from L. Schembri on Aug 9, 2021
Dear John, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your dining experience a successful and memorable one. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards, Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Matthew

Stayed 1 night in Jun 2021
Response from L. Schembri on Jun 16, 2021
Dear Matthew, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Very nice and clean and calm, excellent stay
Stayed 1 night in May 2021
Response from L. Schembri on May 30, 2021
Dear Andreas, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and quoting your words - excellent. Especially your comments about cleanliness are appreciated- especially during these times. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very stylish and well located - ver6 helpful staff. One or two minor issues -TV system not working and 'touch switch' light switches ere erratic.
Stayed 3 nights in Jan 2020
Response from Moul Hajjar on Mar 6, 2020
We are privileged that you chosen to stay with us at Rosselli AX Privilege . You have been kind enough to dedicate some of your time to compliment us on the service we have provided during your stay, which we truly appreciate. Our ultimate objective is to serve and satisfy you with your expectations. It is in fact only through your comments and suggestions that we may achieve what we are striving for. On behalf of all the management and staff at Rosselli AX Privilege, we would like to thank you once again for your comments. Looking forward to meeting you and hosting you with us again in the future. Yours sincerely Moul Hajjar Operations Manager | AX Hotels Valletta Rosselli – AX Privilege | AX The Saint John 176, Merchants Street, Valletta VLT 1174 Malta T (+356) 21245245 E moul.hajjar@axhotelsmalta.com | www.axhotelsmalta.com

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Kelton Mizzi on Dec 30, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to post a perfect review of your experience as our guest. The management and team are looking forward to hosting you with us once more in the near future. Best regards, Kelton Mizzi

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
Very nice room in a good location in central Valletta. Good service from the staff and good value for money I would definitely stay again.
Stayed 3 nights in Nov 2019
Response from Kelton Mizzi on Nov 22, 2019
Dear jonathan, Thank you for opting to stay at AX The Saint John, and for taking the time to share a perfect review of your experience as our guest. I am glad that you have enjoyed the design of the rooms, and the ideal location of the hotel in the centre of the capital city. The management and team are looking forward to hosting you with us once more in the near future. Best regards, Kelton Mizzi

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and luxurious. Smallish rooms but to be expected in a city centre hotel. Wonderful staff, and wonderful city
Stayed 3 nights in Oct 2019
Response from Kelton Mizzi on Oct 24, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to share a perfect review of your experience as our guest. While I am glad to see that you have had a memorable and enjoyable stay with us, the management and team are looking forward to hosting you with us once more in the near future. Best regards, Kelton Mizzi

10/10 Excellent

Kerri-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Kelton Mizzi on Oct 22, 2019
Dear Kerri-Ann, Thank you for opting to stay at AX The Saint John, and for taking the time to share a perfect review of your experience as our guest. We do hope that we will welcome you with us once more in the near future. Best regards, Kelton Mizzi

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Valletta. Great breakfast and staff.
Stayed 1 night in Apr 2019
Response from Kelton Mizzi on Oct 6, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to post a perfect review of your experience as our guest. While I am pleased to see that you have had an enjoyable stay with us, the management and team are looking forward to hosting you with us once more in the near future. Best regards, Kelton Mizzi

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep coffee stocked. Even after drinking one cup in morning, coffee was not restocked for following day.
Stayed 9 nights in Aug 2019
Response from Kelton Mizzi on Sep 3, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to post a positive review of your experience as our guest. I do apologise for not having the coffee restocked, and will look into it to make sure the issue does not repeat itself. We do hope that we will welcome you with us once more and offer you an even better experience. Best regards, Kelton Mizzi

8/10 Good

nitesh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, which was exactly as the pictures suggested. The staff were amazing; always patient and friendly and willing to help. Perfect location, with lots of eating and drinking choices and walking distance to all popular sightseeing spots.
Stayed 4 nights in Jul 2019
Response from Kelton Mizzi on Jul 21, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to write a perfect review of your experience as our guest. I am pleased to see that you have had an enjoyable time with us, and will be passing on your kind comments to our members of staff. We are looking forward to hosting you with us once more upon your return to Malta. Best regards, Kelton Mizzi

10/10 Excellent

Ghazwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Kelton Mizzi on Jul 21, 2019
Dear Ghazwan, Thank you for opting to stay at AX The Saint John, and for taking the time to post a perfect review of your experience as our guest. We are looking forward to hosting you with us once more in the near future. Best regards, Kelton Mizzi

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and very details oriented. The rooms were nicely decorated and modern and new. Soft pillows but hard beds.
Stayed 4 nights in Jun 2019
Response from Kelton Mizzi on Jul 6, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to post a perfect review of your experience as our guest. While I am pleased to see that the hotel was to your liking, we are looking forward to hosting you with us once more in the near future. Best regards, Kelton Mizzi

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful in every way. The food was delicious.
Stayed 3 nights in May 2019
Response from Kelton Mizzi on Jun 16, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to post a perfect review of your experience as our guest. While I shall be passing on your kind comments to our members of staff, we are looking forward to hosting you with us once more in the not so distant future. Best regards, Kelton Mizzi

10/10 Excellent

PL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, bright and airy. Very helpful and accommodating staff! couldn't of wished for a better stay.
Stayed 3 nights in May 2019
Response from Kelton Mizzi on Jun 16, 2019
Dear PL, Thank you for opting to stay at AX The Saint John, and for taking the time to share a perfect review of your experience as our guest. While I am glad that you have had a memorable and enjoyable stay with us, we are looking forward to hosting you with us once more in the near future. Best regards, Kelton Mizzi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2019
Response from Kelton Mizzi on May 31, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to post a positive review of your experience as our guest. We are looking forward to host you with us once more in the near future. Best regards, Kelton Mizzi

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel, large room great decor. Excellent location, fantastic breakfast. Friendly staff with a warm welcome & glass of Prosecco. I would definitely stay again.
Stayed 5 nights in Apr 2019
Response from Kelton Mizzi on Apr 30, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to share a perfect review of your experience as our guest. While I am pleased that you have had an enjoyable time with us, we are looking forward to hosting you with us once more in the near future. Best regards, Kelton Mizzi

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is unusual and charming. It is in good condition, and our rooms were well appointed and quiet. It is centrally placed.
Stayed 3 nights in Apr 2019
Response from Kelton Mizzi on Apr 12, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to post a perfect review of your experience as our guest. We are looking forward to hosting you with us once more in the near future. Best regards, Kelton Mizzi

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury comfort in beautiful surroundings
I felt very well taken care of by the friendly staff in this beautiful hotel. Location is perfect for business and pleasure in Valletta.
Stayed 3 nights in Mar 2019
Response from Kelton Mizzi on Mar 28, 2019
Dear Donna, Thank you for opting to stay at AX The Saint John, and for taking the time to post a perfect review of your experience as our guest. I am pleased to see that we have succeeded in offering you a perfect stay on all counts. We do look forward to hosting you with us once more in the not so distant future. Best regards, Kelton Mizzi

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Kelton Mizzi on Mar 27, 2019
Dear Nicola, Thank you for opting to stay at AX The Saint John, and for taking the time to post a perfect review of your experience as our guest. We are looking forward to hosting you with us once more in the not so distant future. Best regards, Kelton Mizzi

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019
Response from Kelton Mizzi on Apr 1, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to post a perfect review of your experience as our guest. We are looking forward to hosting you with us once more in the near future. Best regards, Kelton Mizzi

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated and centrally located, making for an amazing stay in Valletta
Stayed 4 nights in Mar 2019
Response from Kelton Mizzi on Mar 26, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to write a perfect review of your experience as our guest. I do hope that we will welcome you with us once more in the near future. Best regards, Kelton Mizzi

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We stayed at the property last year and had a nice room on the fifth floor. This year we again booked a deluxe room however it was on the first floor at the front of the property directly above the bar. It was extremely noisy with thumping music continuing up to 12:55 am.. we were offered another room however it was a lot smaller and did not have the Maltese balcony. Very disappointing
Stayed 7 nights in Mar 2019
Response from Kelton Mizzi on Mar 13, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to provide feedback about your experience as our guest. I am sorry to see that this time we did not quite meet your expectations, and will be doing our utmost to work on the issue mentioned. I do hope that we shall welcome you with us once more, and offer an even better experience. Best regards, Kelton Mizzi

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay immensely at the AX The Saint John over Karnival week+. Eevrything was in near immediate access and the staff were very personable and helpful. The room appointments were very comfortable and restful.
Stayed 6 nights in Feb 2019
Response from Kelton Mizzi on Mar 11, 2019
Dear Guest, Thank you for opting to stay at AX The Saint John, and for taking the time to write a perfect review of your experience as our guest. While I am glad to see that we have managed to offer you a pleasant stay on all counts, we are looking forward to hosting you with us once more in the near future. Best regards, Kelton Mizzi