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Reviews of The Lodge at Vail, A RockResort

4 out of 5
The Lodge at Vail, A RockResort
174 Gore Creek Dr, Vail, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1002 reviews" "
Rating 8 - Good. 232 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Property conditions & facilities
Great people and location
Stayed 1 night in Apr 2024

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just loved it. Want to come back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in middle of downtown.
Stayed 2 nights in Apr 2024

6/10 Okay

Arturo

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The thermostat in all rooms did not work. It was very hot all the time even when turning off the heating. Furniture very old. Closets in Roos filled with other people’s clothes
Stayed 7 nights in Mar 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto , en ubicación, servicios, calidad, perfecto para vacaciones en familia.
Stayed 6 nights in Mar 2024

10/10 Excellent

Ilie, Northbrook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and clean. Plus Location can’t be beat!
Stayed 4 nights in Feb 2024

8/10 Good

Thomas, Denver

Stayed 3 nights in Mar 2024

8/10 Good

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expanding food options
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Gavin

AC unit needs maintenance. Creates noise/rubbing sound.
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kathryn and her staff were just awesome. They all helped to create a very special weekend. A 5-star experience all around!
Stayed 3 nights in Mar 2024

10/10 Excellent

BUNYAMIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Munira

Disliked: Cleanliness, property conditions & facilities
No hot water No room services daily every 3 days Drastic difference between rooms No a good experience
Stayed 4 nights in Mar 2024

6/10 Okay

Munira

There was not hot water consistently every day.. cleaning was only every two days. Room quality from one wing to another was night and day.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 3 nights in Mar 2024

8/10 Good

Anthony, Huntington

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location and amazing staff. Hotel facilities need fresh updating.
Stayed 4 nights in Mar 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness
I didn’t realize the the room was not part of the property, but a unit across the street that was privately owned and managed by the hotel. The furnishings were sub par for the property. Would not stay there again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Karanbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location, the staff and the setting of this hotel are absolutely wonderful! We loved our stay and everyone there was so helpful and kind!
Stayed 2 nights in Jan 2024

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
False Advertising
Hotels.com stated due to my Gold VIP status, I would have $50 daily resort fee waived and that did not happen. Also, I booked a 1 bedroom luxury suite and the room looked nothing like the pictures on Hotels.com. I feel like I was bait and switched and paid over $1,300 a night for a room that was no where accurate of its representation.
Stayed 4 nights in Jan 2024

6/10 Okay

Daniela

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jan 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint hotel, older but was extremely charming. Will definitely be back.
Stayed 4 nights in Jan 2024

6/10 Okay

Oana

Stayed 8 nights in Jan 2024

10/10 Excellent

Glen A

Stayed 4 nights in Jan 2024

10/10 Excellent

Itzia M., miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is a gem, staff is great in all areas, conveniently located in Vail Village, keep up the great work in 2024
Stayed 5 nights in Dec 2023

2/10 Terrible

tate

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Did not like
We took cold showers had a very loud heater, did not have any of the accommodations. We saw photos of online, a view of a side of a building/roof. We checked out early and requested a refund. Hot hotel is dated and in need of a remodel
Stayed 5 nights in Dec 2023

4/10 Poor

Victor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Xavier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, the service of the staff is great, the restaurans are also the best options. Rooms are big, clean and confortable.
Stayed 3 nights in Dec 2023

10/10 Excellent

Virgil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. Everyone was nice and friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Ty, West Union

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything in vail! Loved it
Stayed 4 nights in Dec 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Ronald Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our initial room was highly problematic: 1. Heater nonfunctional. 2. Fireplace nonfunctional. 3. Safe nonfunctional. Fortunately, the management was very accommodating and moved us to another room, which had none of these problems. The hotel is very nice; the staff is excellent; and the setting is beautiful.
Stayed 4 nights in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian, Denver

Stayed 1 night in Nov 2023

10/10 Excellent

Brian, Denver

Stayed 1 night in Nov 2023

2/10 Terrible

Evelyn

Stayed 4 nights in Nov 2023

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service
We loved the location of the property, the bed mattress needs to be replace as well as carpeting
Stayed 4 nights in Nov 2023

6/10 Okay

imad

Liked: Cleanliness, property conditions & facilities
In the middle of the village
Stayed 2 nights in Nov 2023

2/10 Terrible

Thaddeus

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I paid $600 for one night and they put me in a room that was basically under construction view was of a scaffolding with green tarps all over the place and woke up to loud construction right outside my room in the morning. 1 week later someone began charging items to my room from a different hotel and I had to call them and they were just as confused. If my purchases did not pop up on my phone I would never have noticed.
Stayed 1 night in Aug 2023

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful
Stayed 1 night in Oct 2023

10/10 Excellent

Robert B, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Jackson took very good care of us in all respects.
Stayed 2 nights in Oct 2023
Response from Property Manager on Oct 24, 2023
Dear Robert,Thank you for sharing your feedback about your recent stay at The Lodge at Vail, and for recognizing the exceptional service provided by Jackson. We're thrilled to hear that he took very good care of you in all respects. Your compliments are greatly appreciated, and we will be sure to pass on your feedback to Jackson and acknowledge his outstanding service.If there is anything specific you'd like to see improved or any special requests for your future visits, please feel free to reach out. We are dedicated to ensuring that your next stay is just as remarkable.Thank you for choosing The Lodge at Vail, and we look forward to welcoming you back in the future.Warm regards,Property Manager

10/10 Excellent

Christina

Stayed 1 night in Oct 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jake

Stayed 1 night in Oct 2023

10/10 Excellent

Bilal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms, updated/modern compared to some of the other properties in Vail Village.
Stayed 2 nights in Oct 2023